842 Global Customer Service jobs in Hong Kong

Responsibilities

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users' enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years' working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

• Minimum of 2 years' experience in end-user technical support
• Proven background in IT support or a related technical field
• Strong analytical and communication abilities
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Familiarity with help desk ticketing systems
• Ability to deliver effective technical assistance to both internal users and external clients
• Sound knowledge of IT networking fundamentals
• Excellent interpersonal and communication skills
• Willingness to work outside regular office hours, including weekends and public holidays
• Able to work independently

• Troubleshoot and resolve hardware and software issues
• Run system update
• Maintain accurate records in equipment inventory and rack management systems
• Conduct user training sessions on software tools and applications
• Keep system documentation up to date
• Escalate complex issues to higher-level support teams as needed
• Adhere to established procedures, instructions, and checklists to ensure quality service delivery
• Handle client requests and ad-hoc tasks efficiently and promptly
• Perform other duties as assigned by supervisors

Information Technology Help Desk Support (Permanent position)

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users’ enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years’ working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

• Associate

• Full-time

• Information Technology

• Investment Banking

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users’ enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years’ working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

• Associate

• Full-time

• Information Technology

• Investment Banking

Key Responsibilities:

• Manage the daily running of the call centre

• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements

• Oversee daily call center operations, ensuring high-quality customer service.

• Manage and train a team of call center agents, fostering a positive work environment.
• Other special tasks as assigned from Manager

Qualifications:

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry.

• Customer-oriented with good communication skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.
• Proficient in call center software and Microsoft Office Suite.

Less Experienced Candidates:

Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

MPF/ORSO call center is hiring Feel free to reach out for more details.

Location: Sheung Wan

Key Responsibilities:

• Handle MPF and ORSO enquiries via hotline, digital channels, and in-person.
• Process transactions such as fund transfers, withdrawals, and consolidations.
• Explain scheme benefits and investment options to clients.
• Resolve complex cases by coordinating with internal teams.
• Promote digital self-service tools and retirement resources.
• Support outreach campaigns like seminars and member briefings.
• Collaborate with compliance and operations teams.

Requirements:

• Bachelor's degree in a business-related field.
• Minimum 2 years of experience in banking or finance, preferably in customer service.
• MPF Examination pass preferred.
• Relevant SFC license or HKSI Examination (Paper 1, 7, 8, or equivalent) required.
• Knowledge of MPF and ORSO is a plus.
• Excellent English and Chinese communication skills; Putonghua fluency preferred.
• More experienced candidates may be considered for Assistant Manager.

If you are interested in this role, please send email to OR WhatsApp Katie

Call Center (Card Loan / Personal Loan) / General Banking Officer (HKD $13,000 - HKD $20,000)

Responsibility:

• Handle in-bound call to provide banking services
• No selling target but good service is a must

Skills and experience required:

• Higher diploma/ associate degree or above
• Good communication and interpersonal skills
• Customer selling experience would be beneficial
• Working experience in Bank will be preferred
• Fresh grad will also be considered

*** Will need to work on shift ***

Latest shift will be until 10pm with ALLOWANCE (extra pay)

This entry level position provides ample promotion opportunities to branch service, sales, back office and other banking positions.

Senior Loan Sales will consider for General Banking Officer and locationed in Branch of the local Bank

For interested parties, please send your CV to Candy or call us at for further information

Join to apply for the Call Center - Assistant Manager role at EGL Tours Company Limited .

• Manage the daily running of the call centre
• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements
• Oversee daily call center operations, ensuring high-quality customer service
• Manage and train a team of call center agents, fostering a positive work environment
• Other special tasks as assigned from Manager

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry
• Customer-oriented with good communication skills
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficient in call center software and Microsoft Office Suite

Less Experienced Candidates: Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to the Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative and Business Development
• Industries: Translation and Localization, Airlines and Aviation, and Truck Transportation

Get notified about new Assistant Call Center Manager jobs in Kowloon, Hong Kong SAR.

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities :

• Handle high volume of phone calls, which may be called for different purposes, from our Guest
• Provide one-stop excellent Guest services promptly
• Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications :

• Ability to speak fluent Cantonese, English, and Putonghua (Non Chinese speaking candidates are welcome)
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Good team player, self-initiative and strong sense of responsibility
• Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications:

• Preferably with previous work experience in Hotel, customer services, or tourism industry
• Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
• Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

#LI-DNI

Additional Information :
SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application in
ENGLISH
by clicking "Next" on each page, then "Submit" on the final page.

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