What Jobs are available for Global Customer Service in Hong Kong?

Responsibilities

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users' enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years' working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

Key Responsibilities:

• Manage the daily running of the call centre

• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements

• Oversee daily call center operations, ensuring high-quality customer service.

• Manage and train a team of call center agents, fostering a positive work environment.
• Other special tasks as assigned from Manager

Qualifications:

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry.

• Customer-oriented with good communication skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.
• Proficient in call center software and Microsoft Office Suite.

Less Experienced Candidates:

Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

Role objective:

The Routing Manager – Call Center Voice plays a pivotal role in driving the company's call center product growth and development by strategically managing voice traffic to optimize routing efficiency and maintain top-tier service quality. By continuously analyzing traffic patterns and market trends, this role shapes routing strategies that enhance operational performance, reduce costs, and ensure customer satisfaction. Collaborating closely with the sales team, the Routing Manager directly influences the scalability and competitiveness of the call center offering, fostering innovation and sustainable business performance in targeted markets. This position is essential in enabling the call center product to evolve responsively to market demands while maximizing profitability and user experience.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

Routing Part

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.

Strategic Part

• Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

• Minimum 1 year of experience in a Routing Manager role, focused on the Call Center product, and minimum 4 years of experience in the telecom voice industry .

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30

Are you fluent in Cantonese, Mandarin and confident in speaking English? Do you have a calm and persuasive phone presence? Join our growing team as a
Bilingual Call Center Representative
, supporting patients across the United States.

What You'll Do:

• Call patients in the US to help schedule appointments for home care visits
• Engage with patients in Cantonese over the phone
• Use English-language systems and tools to record information and follow training protocols
• Deliver a helpful, professional, and compassionate experience – no selling involved
• Follow up when necessary to ensure appointments are confirmed

What You'll Need:

• Fluency in Cantonese and Mandarin (spoken at a first-language level)
• Good command of English (our tools, training, and communications are in English)
• Previous phone or call center experience is preferred
• A quiet and professional home working environment
• A reliable computer, high-speed internet, and a noise-canceling headset
• Ability to work US time zone hours
• Availability to start immediately

Why Join Us?

• 100% Remote
• Stable, non-sales role
• Supportive and multicultural team
• Opportunity to help make a difference in the lives of patients

If you are comfortable communicating in Cantonese, Mandarin, and understand English systems well, we'd love to hear from you

Job Description:

• Team management & development: You are focused on performance; you know how to motivate a winning team. You will continuously work on coaching your team members to improve their effectiveness in sales.
• Sales reporting: You will track difference sales KPIs and performance metrics reporting to sales Manager and company management. You will use sales metric to understand how to improve performance.
• Sales planning: You will manage the attendance and resourcing to ensure the sales team is appropriately staffed at all times. You will support the Sales Manager in implementing changes and improvements to sales processes
• Handle complicated cases escalated from the team and solve complaints

Job Requirement:

• DSE or above with strong team leader experience
• Team management experience, banking or call center experience is preferred with 1 - 2 years in management level
• Self-motivated, aggressive and result-oriented
• Enjoy discovery and taking on a diverse set of tasks and challenges. This is an important requirement for us: the kind of work we face is evolving as the business matures and grows.
• Excellent in the interpersonal skills.
• Immediately available is preferred

Job Description

Responsibilities:

• Handling inbound phone calls , WhatsApp and emails from our customers 負責處理旅行團產品銷售工作客戶來電、WhatsApp及電郵查詢
• Deliver quality services and processing customer's requests in a timely and accurate manner 提供優質服務及迅速及準確回覆客戶查詢

Requirements:

• Form 5/DSE or above 中五 / 香港中學文憑試 以上程度
• Minimum 2 years relevant experience in telesales / hotline service 兩年或以上電話銷售 / 熱線中心 相關經驗
• With relevant experience in tourism or hospitality sector is preferred 旅遊業同業 / 酒店 / 航空業經驗者優先考慮
• Excellent customer-service manner, communication and problem solving skills 良好客戶服務,溝通及解決問題能力
• Good command in both spoken and written English, Chinese and Mandarin 良好粵語、基本英語會話及普通話
• Proficient in using MS Words , MS Excel and Chinese typing 具基本電腦文書知識如:MS Words , MS Excel及中文輸入法
• Fresh graduate will also be considered  歡迎應屆畢業生申請

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.