45 Global IT Support jobs in Hong Kong

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

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1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

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4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Stefanini Group

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 month ago

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Join to apply for the Global Asset Servicing & Proxy Support - Analyst role at JPMorgan Chase .

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

The primary focus as an Analyst in Global Custody Asset Servicing and Proxy Support is managing the entire lifecycle of the corporate action event from announcement, instruction reconciliation, until completion. You will ensure that client votes on proxy events are accurately recorded in the market through oversight processes. This team, based in Hong Kong, processes all types of corporate action events in the APAC market and oversees Proxy voting services.

This role involves interacting with global partners such as middle office teams, client service managers, product teams, and regional processing units, focusing on monitoring, analyzing, and improving service delivery using various systems and digital tools. You will coordinate with local and global operational teams to ensure timely issue resolution.

• Ensure timely and accurate completion of controls, checks, instructions, and queries daily.
• Review and update processes to minimize risk and enhance operations.
• Reconcile and validate proxy votes from vendors.
• Adhere to departmental procedures, policies, and controls.
• Proactively address client queries and escalations.

• Experience in Custody or Investment Bank Asset Servicing (Income, Corporate Actions, Proxy Voting) preferred but not essential.
• Proven track record in process improvements and digital initiatives.
• High attention to detail and risk management.
• Strong communication skills, both oral and written.
• Ability to work under pressure, meet deadlines, and prioritize tasks.

• Experience in custodian services or settlement.
• Proficiency in Microsoft Office.
• Effective stakeholder communication skills.

J.P. Morgan is a global leader in financial services, serving prominent clients worldwide. We value diversity and inclusion, offering equal opportunities and reasonable accommodations for all applicants and employees.

Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity extension across more than 100 countries, supporting global clients.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting is active. The salary range is HK$20,000.00-HK$30,000.00, posted 2 weeks ago.

Join to apply for the Global Asset Servicing & Proxy Support - Analyst role at JPMorgan Chase .

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

The primary focus as an Analyst in Global Custody Asset Servicing and Proxy Support is managing the entire lifecycle of the corporate action event from announcement, instruction reconciliation, until completion. You will ensure that client votes on proxy events are accurately recorded in the market through oversight processes. This team, based in Hong Kong, processes all types of corporate action events in the APAC market and oversees Proxy voting services.

This role involves interacting with global partners such as middle office teams, client service managers, product teams, and regional processing units, focusing on monitoring, analyzing, and improving service delivery using various systems and digital tools. You will coordinate with local and global operational teams to ensure timely issue resolution.

• Ensure timely and accurate completion of controls, checks, instructions, and queries daily.
• Review and update processes to minimize risk and enhance operations.
• Reconcile and validate proxy votes from vendors.
• Adhere to departmental procedures, policies, and controls.
• Proactively address client queries and escalations.

• Experience in Custody or Investment Bank Asset Servicing (Income, Corporate Actions, Proxy Voting) preferred but not essential.
• Proven track record in process improvements and digital initiatives.
• High attention to detail and risk management.
• Strong communication skills, both oral and written.
• Ability to work under pressure, meet deadlines, and prioritize tasks.

• Experience in custodian services or settlement.
• Proficiency in Microsoft Office.
• Effective stakeholder communication skills.

J.P. Morgan is a global leader in financial services, serving prominent clients worldwide. We value diversity and inclusion, offering equal opportunities and reasonable accommodations for all applicants and employees.

Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity extension across more than 100 countries, supporting global clients.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting is active. The salary range is HK$20,000.00-HK$30,000.00, posted 2 weeks ago.

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Get AI-powered advice on this job and more exclusive features.

Role Introduction

Reports to: Global Airports Manager - Management and Support

The role is responsible for the overall performance management of airports and head office reinforcements within regional remit. He/she will monitor customer experience metrics, on-time performance (OTP), operational and safety metrics, resources, GHA management and budget.

You are required to analyse the performances and needs in Global Airports for identifying insightful actions and strive for continuous process improvement and digital development.

As an Assistant Manager Global Airports Management and Support, you should have strong analytical skills, project management, process reengineering skills, and above all are a catalyst for change with strong communication and influencing skills.

Key Responsibilities

Account Management and Outport Engagement

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture.
• Manage a healthy relationship with outport airport management teams; ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
• Monitor all customer and operational performance metrics and work with RHoA, Senior/Airport Operations Manager (S/AOM) on improvement plans; work with RHoA and S/AOMs to ensure productivity improvements, manpower management and GHA performance
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance; share innovative ideas or best practices to assist the management of outports to improve performance
• Collate feedback on head office policies and products implementations to ensure operational reliability; organise and conduct regional airport meetings, regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  
  

• Oversee and support manpower and resource planning at ports within remit; represent ASD in the outport airport recruitment selection process for frontline leaders; work with the Cathay Academy (CXA) to ensure required leadership training is scoped, planned and delivered
  
  

• Maintain management manuals with the latest airport customer service standards; develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning
• Propose and facilitate the capture of new data over the business processes in Global Airports; promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global); partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputise Global Airports Manager - Management and Support
  
  

• University graduate or specialised training or equivalent
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
• Good experience in airport operations is a must; fluent spoken and written English and Mandarin; good understanding of airport operation knowledge
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
• Ability to travel overseas extensively when required; computer literacy e.g. Word, Excel, PowerPoint, database management
• Strong working knowledge or experience of outport airport operations; good interpersonal and relationship management skills
• Good problem solving and analytical skills; clear expression and presentation in communication and a strong influencer
• Capable of making timely decision; experience in working in a multi-cultural environment
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense); process re-engineering / mapping skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Cathay Pacific by 2x

Get notified about new Management Assistant jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$220,000.00-HK$60,000.00 3 days ago

Hong Kong SAR HK 19,000.00-HK 24,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong SAR HK 17,000.00-HK 17,500.00 1 week ago

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Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Get AI-powered advice on this job and more exclusive features.

Role Introduction
Reports to: Global Airports Manager - Management and Support
The role is responsible for the overall performance management of airports and head office reinforcements within regional remit. He/she will monitor customer experience metrics, on-time performance (OTP), operational and safety metrics, resources, GHA management and budget.
You are required to analyse the performances and needs in Global Airports for identifying insightful actions and strive for continuous process improvement and digital development.
As an Assistant Manager Global Airports Management and Support, you should have strong analytical skills, project management, process reengineering skills, and above all are a catalyst for change with strong communication and influencing skills.
Key Responsibilities
Account Management and Outport Engagement

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture.
• Manage a healthy relationship with outport airport management teams; ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
• Monitor all customer and operational performance metrics and work with RHoA, Senior/Airport Operations Manager (S/AOM) on improvement plans; work with RHoA and S/AOMs to ensure productivity improvements, manpower management and GHA performance
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance; share innovative ideas or best practices to assist the management of outports to improve performance
• Collate feedback on head office policies and products implementations to ensure operational reliability; organise and conduct regional airport meetings, regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  

• Oversee and support manpower and resource planning at ports within remit; represent ASD in the outport airport recruitment selection process for frontline leaders; work with the Cathay Academy (CXA) to ensure required leadership training is scoped, planned and delivered
  

• Maintain management manuals with the latest airport customer service standards; develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning
• Propose and facilitate the capture of new data over the business processes in Global Airports; promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global); partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputise Global Airports Manager - Management and Support
  

• University graduate or specialised training or equivalent
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
• Good experience in airport operations is a must; fluent spoken and written English and Mandarin; good understanding of airport operation knowledge
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
• Ability to travel overseas extensively when required; computer literacy e.g. Word, Excel, PowerPoint, database management
• Strong working knowledge or experience of outport airport operations; good interpersonal and relationship management skills
• Good problem solving and analytical skills; clear expression and presentation in communication and a strong influencer
• Capable of making timely decision; experience in working in a multi-cultural environment
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense); process re-engineering / mapping skills
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Cathay Pacific by 2x

Get notified about new Management Assistant jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$220,000.00-HK$60,000.00 3 days ago

Hong Kong SAR HK 19,000.00-HK 24,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong SAR HK 17,000.00-HK 17,500.00 1 week ago

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Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

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Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking