What Jobs are available for Global IT Support in Hong Kong?

• Minimum of 2 years' experience in end-user technical support
• Proven background in IT support or a related technical field
• Strong analytical and communication abilities
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Familiarity with help desk ticketing systems
• Ability to deliver effective technical assistance to both internal users and external clients
• Sound knowledge of IT networking fundamentals
• Excellent interpersonal and communication skills
• Willingness to work outside regular office hours, including weekends and public holidays
• Able to work independently

• Troubleshoot and resolve hardware and software issues
• Run system update
• Maintain accurate records in equipment inventory and rack management systems
• Conduct user training sessions on software tools and applications
• Keep system documentation up to date
• Escalate complex issues to higher-level support teams as needed
• Adhere to established procedures, instructions, and checklists to ensure quality service delivery
• Handle client requests and ad-hoc tasks efficiently and promptly
• Perform other duties as assigned by supervisors

Established in Hong Kong in 1950, HAECO is one of the world's leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.

港機集團於1950年在香港成立,是全球領先的獨立飛機工程集團,也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司,為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Reporting to Assistant Manager, Service Delivery, Global Engine Support. Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements. What You'll Do

Mange maintenance project(s) and provide quality delivery and ensure smooth and timely progress

Carry out investigation and provide reports for occurrences, accident/incident and complains

Manage and engage Crews to proactively identify and address potential safety risks

Performance/Competence review of team members to promote staff training and development

Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements

Manage and supervise several Crews/Trades to carry out complicated and man-power demanding jobs tasks especially with multi-trade involvement

Oversee project tasks scheduling, work coordination and other ad-hoc projects

Reinforce compliance of regulatory requirements and standard procedures

Set up approved facilities & equipment

Initiate and promote improvements on GES operations

Perform other duties and projects as assigned What You'll Need

1. Technical and other Relevant Experience

Responsible for certifying maintenance tasks

In charge of maintenance projects and liaise, discuss and negotiate effectively with teams in relation to project deliverables

Good project management skills in ensuring project tasks are delivered with quality, within schedule, with proper documentation and quality inspection

Maintain good communication among internal and external customers to cope with maintenance issues effectively

Meet Competency requirement per department Engineering Procedure Manual (EPM)

Ability to lead teams on overseas assignments

1. Qualifications and other Relevant Knowledge

Completion of HKCEE/ HKDSE / High School, or equivalent

Minimum 6 years' relevant experience

Authorized as Cat. S-ECS with EASA & FAA Endorsement

Possess 4 Cat. S-ECS or 7 Cat. T4 Authorizations / other authorizations

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 629

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Full-time

Job description:

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Reporting to Assistant Manager, Service Delivery, Global Engine Support. Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements.

What You'll Do

• Mange maintenance project(s) and provide quality delivery and ensure smooth and timely progress
• Carry out investigation and provide reports for occurrences, accident/incident and complains
• Manage and engage Crews to proactively identify and address potential safety risks
• Performance/Competence review of team members to promote staff training and development
• Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements
• Manage and supervise several Crews/Trades to carry out complicated and man-power demanding jobs tasks especially with multi-trade involvement
• Oversee project tasks scheduling, work coordination and other ad-hoc projects
• Reinforce compliance of regulatory requirements and standard procedures
• Set up approved facilities & equipment
• Initiate and promote improvements on GES operations
• Perform other duties and projects as assigned

What You'll Need

1. Technical and other Relevant Experience

• Responsible for certifying maintenance tasks
• In charge of maintenance projects and liaise, discuss and negotiate effectively with teams in relation to project deliverables
• Good project management skills in ensuring project tasks are delivered with quality, within schedule, with proper documentation and quality inspection
• Maintain good communication among internal and external customers to cope with maintenance issues effectively
• Meet Competency requirement per department Engineering Procedure Manual (EPM)
• Ability to lead teams on overseas assignments

2. Qualifications and other Relevant Knowledge

• Completion of HKCEE/ HKDSE / High School, or equivalent
• Minimum 6 years' relevant experience
• Authorized as Cat. S-ECS with EASA & FAA Endorsement
• Possess 4 Cat. S-ECS or 7 Cat. T4 Authorizations / other authorizations

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 629

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Established in Hong Kong in 1950, HAECO is one of the world's leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.

港機集團於1950年在香港成立,是全球領先的獨立飛機工程集團,也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司,為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

What You'll Do

Produce internal and external reports to record the engine status

Assist the supervisor in completing and delivering customer engines

Maintain good housekeeping practice

Shift duties and overtime work are required

Support overseas assignment as required

Any other duties as assigned Position Description

To support the repair and maintenance of aircraft engines locally and abroad. What You'll Need

1. Functional and other Relevant Experience

2. Minimum 2 years working experience in aircraft maintenance

3. Experience in Engine Maintenance would be an advantage

4. Qualifications and other Relevant Knowledge

5. Completion of HKCEE / HKDSE or formal craft apprenticeship training in aircraft maintenance

6. Basic Knowledge on Microsoft Office applications

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 364

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Full-time

Job description:

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

What You'll Do

• Produce internal and external reports to record the engine status
• Assist the supervisor in completing and delivering customer engines
• Maintain good housekeeping practice
• Shift duties and overtime work are required
• Support overseas assignment as required
• Any other duties as assigned

Position Description

To support the repair and maintenance of aircraft engines locally and abroad.

What You'll Need

1. Functional and other Relevant Experience

• Minimum 2 years working experience in aircraft maintenance

• Experience in Engine Maintenance would be an advantage

2. Qualifications and other Relevant Knowledge

• Completion of HKCEE / HKDSE or formal craft apprenticeship training in aircraft maintenance

• Basic Knowledge on Microsoft Office applications

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 364

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Job Responsibilities

• Responsible to IT helpdesk.  Provide technical support service to the staff in Hong Kong, including staff PC, notebook and relevant technical equipment related to business operations. Response to and handle user request on technical support.
• Manage equipment assets, manage inventory, maintain PC and technical equipment. Perform technical equipment installation, configuration, changes and withdrawal for staff movement and changes to maintain individual company technical assets and equipment protection.
• Coordinate with IT vendors and users on IT services. Handle payment bills and execute reimbursement processes.
• Support individual company conference equipment, email system, VPN, anti-virus software, staff system accounts, etc.
• Formulate and execute technology refresh plan of staff equipment to ensure the required work efficiency and security level are maintained.
• Comply with Security policy, Audit requirements, Regulatory requirements, and relevant Company policies and procedures when carrying out all duties.
• Identify and mitigate risk detected in area of work.  Report promptly on incidents.

Job Requirements

• Bachelor's degree, associate degree or higher diploma in Information Technology, Computer Science or relevant disciplines.
• 2+  years experience in IT helpdesk or technical support.
• Strong in PC, notebook and technical equipment support.
• Knowledge and experience on Windows, familiar to additional OS, like Linux, MacOS, is preferable.
• Candidate with more experience will be considered for senior positions.
• Good team player, good communication skills with internal users and solution vendor.
• Good command of Cantonese, English and Mandarin.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Please send your full resume both in English and Chinese stating present and expected salary to Human Resources Manager by clicking APPLY NOW.

All data provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months of submission.

Only short listed candidates will be contacted.

Job title: Technical Support Specialist

Job duties:

• Provide remote/onsite IT technical support services to clinics and medical groups
• Troubleshoot any issues related to computer hardware, software, system and network equipment
• Analyze clients' requirements and translate into precise technical requirements for R&D team to develop required functions/features
• Assist in clients on-boarding, set-up and software deployment
• Keep track of incident tickets and follow up with relevant support teams until the issues are resolved
• Ensure proper logging of all issues and documentation of technical knowledge/findings in the knowledge database
• Assist in any ad hoc tasks assigned and handle emergency requests

Job requirements:

• Diploma holder or above of Computer Studies, Information Technology or related discipline
• Solid knowledge of computer hardware (e.g. IP printer, scanner, etc.) and networking (e.g. LAN / WAN, TCP/IP, etc.)
• Solid knowledge of Windows and SQL Server
• Advantage: Unix system knowledge (e.g. Linux, MacOS, etc.)
• Shift Duty is required
• Excellent interpersonal and customer management skills
• Fluent in Cantonese and good command of spoken and written English
• Strong analytics and troubleshooting skills
• Strong work ethic and a team player

Interested candidates should apply with detailed resume and current and expected salary.

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

Technical Support Specialist

What your daily work look like

• Provide technical support to merchants (make trips to client-site as well as in-office remote support)
• Provide timely and effective 1st & 2nd tier system support services
• Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)
• Develop & manage front-line staff regarding all technical-related knowledge and expectations
• Assist in client meetings and technical input
• Work in a roster system consisting of AM and PM shifting and rotation for weekends

We are looking for someone with

• Diploma / Higher Diploma with 0-2 years or above relevant work experience; fresh graduates with relevant qualifications in IT welcome
• Experience in POS system is an advantage
• Proficiency in Microsoft based system, virtualization, network and IT security control
• Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs
• Self-driven with can‐do attitude & problem-solving skills
• Good communication skills

What's on offer

• Competitive salary to the right candidate
• Discretionary bonus based on performance
• 14 days of annual leave
• Friendly work environment
• Working a flat culture with talented individuals
• Join a young and growing brand backed by a great investment team

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months. If you have any questions about personal data privacy at Aigens, please contact

Req #

WD

Career area:

Engineering

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Wednesday, September 3, 2025

Working time:

Full-time

Additional Locations:

• Hong Kong

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• To lead a working team or work independently in carrying out preventive and corrective maintenance of dedicated electronic systems
• To implement projects for upgrading and enhancement of existing systems or for new requirements
• To operate sound and video systems for sound reinforcement, stage monitoring, programme A/V recording / production, programme A/V feed, A/V material editing and post-production duties
• To control and manage the quality of sound and video programme outputs
• To liaise effectively with internal and external customers to ensure smooth running of programmes and performances

Additional Locations:

• Hong Kong

• Hong Kong