85 Global Operations jobs in Hong Kong

Vice President, Regulatory Reporting Operations Professional, Global Operations
Hong Kong, Hong Kong;#02-01, Singapore
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Required Skills:**
- Bachelor's Degree with minimum 3 years of experience; Professional qualifications (e.g., CA, CFA, CPA) preferred
- Experience in regulatory reporting including position reporting, substantial shareholding disclosures, disclosure of interest)
- Strong knowledge of financial markets, banking industry, equities and derivative products.
- High level understanding of global markets and wealth management business divisions.
- Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g., books and records data).Advanced Word, PowerPoint skills and Analytical tools (Tableau and Micro Strategy) is a plus
- Detail oriented
- Able to produce accurate work output and reports under tight deadlines
- Communicates effectively in English in both oral and written formats and tailors message appropriately to audience
- Demonstrated intellectual curiosity and operational excellence experience
- Able to think critically to quickly analyze and resolve issues
- Influences and delivers results through collaborative relationship with key partners and stakeholders
- Ability to work independently and under pressure, prioritize work and deliver against regulatory deadlines and a dynamic environment
- Able to demonstrate a high level of integrity with a mature approach to work
- Discrete when handling confidential information
**Desired Skills:**
- Experience interacting with regulatory agencies and /or reg exams.
- Exposure to position/transaction processes/life cycle (other than Equity Aggregation)
- Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements
- Ability to communicate verbally and written in Korean is a plus
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Vice President, Regulatory Reporting Operations Professional, Global Operations
Hong Kong, Hong Kong;#02-01, Singapore
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for defining, providing and overseeing analytical processes for highly complex regulatory reporting for one or more operations product teams. Key responsibilities include managing complex projects and workstreams involving systems enhancements, process improvements, products and services. Job expectations include serving as a subject matter expert to other teammates and handling highly complex issues that require management and coordination across multiple stakeholders.
The Regulatory Reporting Operational Senior Professional is responsible for position monitoring, preparation and delivery of non-financial regulatory disclosures under the relevant regulatory reporting laws across multiple regimes including substantial shareholdings, takeovers, short positions, beneficial ownership notices and industry limits for the Global Markets and Wealth Management business divisions. They are responsible for the analysis and resolution of highly complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. They will be required to contribute to various projects and/or the introduction of new initiatives, systems, products/services, and processes and coordinate necessary expertise across multiple operations functions and/or products.
**Required Skills:**
- Bachelor's Degree with minimum 3 years of experience; Professional qualifications (e.g., CA, CFA, CPA) preferred
- Experience in regulatory reporting including position reporting, substantial shareholding disclosures, disclosure of interest)
- Strong knowledge of financial markets, banking industry, equities and derivative products.
- High level understanding of global markets and wealth management business divisions.
- Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g., books and records data).Advanced Word, PowerPoint skills and Analytical tools (Tableau and Micro Strategy) is a plus
- Detail oriented
- Able to produce accurate work output and reports under tight deadlines
- Communicates effectively in English in both oral and written formats and tailors message appropriately to audience
- Demonstrated intellectual curiosity and operational excellence experience
- Able to think critically to quickly analyze and resolve issues
- Influences and delivers results through collaborative relationship with key partners and stakeholders
- Ability to work independently and under pressure, prioritize work and deliver against regulatory deadlines and a dynamic environment
- Able to demonstrate a high level of integrity with a mature approach to work
- Discrete when handling confidential information
**Desired Skills:**
- Experience interacting with regulatory agencies and /or reg exams.
- Exposure to position/transaction processes/life cycle (other than Equity Aggregation)
- Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements
- Ability to communicate verbally and written in Korean is a plus
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Vice President, Regulatory Reporting Operations Professional, Global Operations

Join to apply for the Vice President, Regulatory Reporting Operations Professional, Global Operations role at Bank of America

Vice President, Regulatory Reporting Operations Professional, Global Operations

Join to apply for the Vice President, Regulatory Reporting Operations Professional, Global Operations role at Bank of America

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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Required Skills:

• Bachelor’s Degree with minimum 3 years of experience; Professional qualifications (e.g., CA, CFA, CPA) preferred
• Experience in regulatory reporting including position reporting, substantial shareholding disclosures, disclosure of interest)
• Strong knowledge of financial markets, banking industry, equities and derivative products.
• High level understanding of global markets and wealth management business divisions.
• Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g., books and records data).Advanced Word, PowerPoint skills and Analytical tools (Tableau and Micro Strategy) is a plus
• Detail oriented
• Able to produce accurate work output and reports under tight deadlines
• Communicates effectively in English in both oral and written formats and tailors message appropriately to audience
• Demonstrated intellectual curiosity and operational excellence experience
• Able to think critically to quickly analyze and resolve issues
• Influences and delivers results through collaborative relationship with key partners and stakeholders
• Ability to work independently and under pressure, prioritize work and deliver against regulatory deadlines and a dynamic environment
• Able to demonstrate a high level of integrity with a mature approach to work
• Discrete when handling confidential information
  

Desired Skills:

• Experience interacting with regulatory agencies and /or reg exams.
• Exposure to position/transaction processes/life cycle (other than Equity Aggregation)
• Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements
• Ability to communicate verbally and written in Korean is a plus

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Banking

Referrals increase your chances of interviewing at Bank of America by 2x

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Wan Chai District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 5 days ago

Kowloon City District, Hong Kong SAR 6 days ago

Vice President, Team Lead, Deposit and Payment Operations Vice President, Financial Operations (Billing & Settlement) Assistant Vice President Global Markets Operations Department Vice President, Data Centre Operations Lead, Chief Technology Infrastructure Assistant Vice President (12-month Contract) Global Markets Operations Department Vice President, Operations Risk Management Vice President, Regulatory Reporting Operations Professional, Global Operations

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Project Consultant - Global Payment Operations
Hong Kong, Hong Kong;Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
**About Bank of America:**
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
**Connecting Asia Pacific to the World**
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.
**Key Responsibilities**
The GPO Project Consultant provides consulting expertise to implement changes and solutions in the payment business. You will be required to represent payment operations in projects defining requirements, conducting analysis with data, identifying and limiting impacts and risks, overseeing quality assurance, managing resources and ultimately delivering changes and solutions for the payment domain. This role requires a thorough knowledge of the operations area where you will be able to assess and analyze the impact of new initiatives to the team.
You will join a close-knit and industrious team of professionals in our GPO organization where you will be responsible for:
+ Driving the end-to-end integration of various work streams in order to deliver the intended project scope and solution including requirements gathering, data mapping, project execution, integration and implementation.
+ Developing project plans managing and aligning resources to key project roles.
+ Directing the work efforts of resources that may be functionally aligned as part of the project.
+ Connecting with internal and external subject matter experts and stakeholders to escalate, discuss and debate issues and challenges.
+ Establishing clearly defined responsibilities and accountabilities across project participants including others outside of operations that may become involved or impacted by the project.
+ Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
+ Ensuring all applicable change requirements are satisfied.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Manager, Property Technology Operations, Global

Join to apply for the Manager, Property Technology Operations, Global role at Rosewood Hotel Group

Manager, Property Technology Operations, Global

2 days ago Be among the first 25 applicants

Join to apply for the Manager, Property Technology Operations, Global role at Rosewood Hotel Group

This role will be responsible for the oversight, execution, and continuous improvement of Property Technology operations across all Rosewood Hotel Group properties globally. This role will provide operational leadership, escalate and resolve complex issues, oversee technology-related special projects, and ensure successful implementation of new hotel openings and transitions. The role will closely collaborate with hotel IT teams, corporate stakeholders, and vendor partners to deliver seamless technology operations, ensuring alignment with Rosewood’s brand standards, business objectives, and guest experience expectations.

Key Responsibilities

• Act as the central point of contact for all property technology operations globally.
• Provide oversight, guidance, and direct support to property IT teams for daily operations, ensuring systems are secure, stable, and performing optimally.
• Manage and resolve property-level escalations, including system outages, major incidents, and vendor disputes.
• Oversee IT operational risks, compliance, and security matters related to property technology environments.
• Monitor service performance, SLAs, and user satisfaction metrics, driving continuous service improvements.
• Ensure timely resolution of high-priority incidents and root cause analysis.
• Review and improve property technology SOPs, playbooks, and standards.
• Lead and support all technology related activities for new hotel openings, re-flags, de-flags, renovations, and special projects.
• Coordinate with property teams, vendors, and corporate functions to ensure timely and within-budget execution of technology projects.
• Oversee system procurement, configuration, testing, and handover for new openings and major upgrades.
• Support critical path planning, stakeholder alignment, and readiness reviews for property projects.
• Ensure property technology readiness is aligned with Rosewood brand and security standards.
• Build strong relationships with Managing Directors, GMs, Hotel Executive Teams, and Property IT Leaders.
• Partner with Finance, Operations, and other functional teams to support technology-driven business initiatives.
• Serve as an advisor to property leadership on technology matters, helping translate business needs into technology solutions.
• Foster a culture of collaboration, transparency, and service excellence across corporate and property IT teams.
• Drive global standardization of property technology platforms, processes, and policies.
• Capture evolving business requirements and translate them into technology solutions and enhancements.
• Monitor compliance with Rosewood’s IT policies, security requirements, and audit recommendations.
• Regularly review, assess, and report on property technology performance, risk, and opportunities.
• Provide leadership and mentoring to Property IT teams globally.
• Work with property and corporate leadership to identify training needs, develop IT talent, and implement succession plans.
• Support recruitment, onboarding, and development of Property Technology team members.
• Manage and review assigned budgets, costs, and capital expenditure in partnership with Finance.
• Actively contribute to technology transformation programs and strategic initiatives.
• Maintain an updated knowledge of hospitality technology trends, best practices, and innovations.
• Travel globally as needed to support operations, projects, and property visits.
• Perform other duties as assigned by senior leadership.

Required Skills and Qualifications

• Proven experience in hotel technology operations and project management.
• Strong knowledge of hospitality systems (PMS, POS, Sales & Catering, Network, Infrastructure).
• Experience in supporting and managing multi-property IT environments.
• Strong leadership, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Experience in managing escalations and crisis situations effectively.
• High level of integrity, professionalism, and service orientation.

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of progressive experience in hotel IT operations and/or project management, with at least 3-5 years in a managerial or regional role.
• Experience in large hotel group environments with global/regional oversight preferred.
• Fluent in English (additional languages is an advantage).

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Management
• Industries Hospitality

Referrals increase your chances of interviewing at Rosewood Hotel Group by 2x

Sign in to set job alerts for “Property Manager” roles.

Hong Kong SAR HK$20,000.00-HK$3,000.00 3 weeks ago

Assistant Manager / Senior Officer (Residential - Serviced Apartment)

Central & Western District, Hong Kong SAR 2 weeks ago

Senior Manager, Property Design Management (Residential & Retail projects) Senior Property Manager / Property Manager Senior Officer / Assistant Manager, Leasing (HK Based) Manager - Property Management Services 1 Senior Manager, Property and Land (Leasing) Senior Manager, Property Design Management (Membership projects) Senior Manager, Property Design Management (Racecourse Projects)

Hong Kong, Hong Kong SAR HK 45,000.00-HK 65,000.00 3 days ago

Property Asset Manager / Assistant Property Asset Manager Procurement & Contracts Manager (Properties) (Ref: 25000E2) Senior Manager / Associate Director | Office Services (Leasing) Manager I, Facilities and Office Administration

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Manager, Property Technology Operations, Global

1 month ago Be among the first 25 applicants

General Information

Press space or enter keys to toggle section visibility

Country/Region

Hong Kong SAR

Province/City

Hong Kong SAR

Location

Rosewood Hotel Group, Hong Kong

Department

Information Technology

Job Type

Full-time Permanent

Job Description

Press space or enter keys to toggle section visibility

Job Summary

This role will be responsible for the oversight, execution, and continuous improvement of Property Technology operations across all Rosewood Hotel Group properties globally. This role will provide operational leadership, escalate and resolve complex issues, oversee technology-related special projects, and ensure successful implementation of new hotel openings and transitions. The role will closely collaborate with hotel IT teams, corporate stakeholders, and vendor partners to deliver seamless technology operations, ensuring alignment with Rosewood’s brand standards, business objectives, and guest experience expectations.

Key Responsibilities

• Act as the central point of contact for all property technology operations globally.
• Provide oversight, guidance, and direct support to property IT teams for daily operations, ensuring systems are secure, stable, and performing optimally.
• Manage and resolve property-level escalations, including system outages, major incidents, and vendor disputes.
• Oversee IT operational risks, compliance, and security matters related to property technology environments.
• Monitor service performance, SLAs, and user satisfaction metrics, driving continuous service improvements.
• Ensure timely resolution of high-priority incidents and root cause analysis.
• Review and improve property technology SOPs, playbooks, and standards.
• Lead and support all technology related activities for new hotel openings, re-flags, de-flags, renovations, and special projects.
• Coordinate with property teams, vendors, and corporate functions to ensure timely and within-budget execution of technology projects.
• Oversee system procurement, configuration, testing, and handover for new openings and major upgrades.
• Support critical path planning, stakeholder alignment, and readiness reviews for property projects.
• Ensure property technology readiness is aligned with Rosewood brand and security standards.
• Build strong relationships with Managing Directors, GMs, Hotel Executive Teams, and Property IT Leaders.
• Partner with Finance, Operations, and other functional teams to support technology-driven business initiatives.
• Serve as an advisor to property leadership on technology matters, helping translate business needs into technology solutions.
• Foster a culture of collaboration, transparency, and service excellence across corporate and property IT teams.
• Drive global standardization of property technology platforms, processes, and policies.
• Capture evolving business requirements and translate them into technology solutions and enhancements.
• Monitor compliance with Rosewood’s IT policies, security requirements, and audit recommendations.
• Regularly review, assess, and report on property technology performance, risk, and opportunities.
• Provide leadership and mentoring to Property IT teams globally.
• Work with property and corporate leadership to identify training needs, develop IT talent, and implement succession plans.
• Support recruitment, onboarding, and development of Property Technology team members.
• Manage and review assigned budgets, costs, and capital expenditure in partnership with Finance.
• Actively contribute to technology transformation programs and strategic initiatives.
• Maintain an updated knowledge of hospitality technology trends, best practices, and innovations.
• Travel globally as needed to support operations, projects, and property visits.
• Perform other duties as assigned by senior leadership.
  
  

Required Skills And Qualifications

• Proven experience in hotel technology operations and project management.
• Strong knowledge of hospitality systems (PMS, POS, Sales & Catering, Network, Infrastructure).
• Experience in supporting and managing multi-property IT environments.
• Strong leadership, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Experience in managing escalations and crisis situations effectively.
• High level of integrity, professionalism, and service orientation.
  
  

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of progressive experience in hotel IT operations and/or project management, with at least 3-5 years in a managerial or regional role.
• Experience in large hotel group environments with global/regional oversight preferred.
• Fluent in English (additional languages is an advantage).
  
  

About Us

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Rosewood Hotel Group aspires to be a global powerhouse in luxury, travel and lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts, New World Hotels & Resorts, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 54 hotels in 23 countries with nearly 32 new properties currently under development. The group’s expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a bespoke and personal approach to hospitality.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Sales and Management
• Industries Hospitality

Referrals increase your chances of interviewing at Rosewood Matakauri by 2x

Get notified about new Property Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000 - HK$3,000 3 weeks ago

Senior Officer / Assistant Manager, Leasing (HK Based) Assistant Manager / Senior Officer (Residential - Serviced Apartment)

Central & Western District, Hong Kong SAR 1 week ago

SALES & LEASING MANAGER - property real estate landlord office building owner (Wanchai) Assistant Leasing Manager / Senior Leasing Executive - Shopping Mall Senior Manager, Property Design Management (Membership projects) Leasing Officer - Leasing Manager (Retail) (2 Developers)

Hong Kong, Hong Kong SAR HK 25,000 - HK 60,000 6 days ago

Facilities Manager (Welcome Property Management background)

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Manager, Property Technology Operations, Global

1 month ago Be among the first 25 applicants

General Information
Press space or enter keys to toggle section visibility
Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hotel Group, Hong Kong
Department
Information Technology
Job Type
Full-time Permanent
Job Description
Press space or enter keys to toggle section visibility
Job Summary
This role will be responsible for the oversight, execution, and continuous improvement of Property Technology operations across all Rosewood Hotel Group properties globally. This role will provide operational leadership, escalate and resolve complex issues, oversee technology-related special projects, and ensure successful implementation of new hotel openings and transitions. The role will closely collaborate with hotel IT teams, corporate stakeholders, and vendor partners to deliver seamless technology operations, ensuring alignment with Rosewood’s brand standards, business objectives, and guest experience expectations.
Key Responsibilities

• Act as the central point of contact for all property technology operations globally.
• Provide oversight, guidance, and direct support to property IT teams for daily operations, ensuring systems are secure, stable, and performing optimally.
• Manage and resolve property-level escalations, including system outages, major incidents, and vendor disputes.
• Oversee IT operational risks, compliance, and security matters related to property technology environments.
• Monitor service performance, SLAs, and user satisfaction metrics, driving continuous service improvements.
• Ensure timely resolution of high-priority incidents and root cause analysis.
• Review and improve property technology SOPs, playbooks, and standards.
• Lead and support all technology related activities for new hotel openings, re-flags, de-flags, renovations, and special projects.
• Coordinate with property teams, vendors, and corporate functions to ensure timely and within-budget execution of technology projects.
• Oversee system procurement, configuration, testing, and handover for new openings and major upgrades.
• Support critical path planning, stakeholder alignment, and readiness reviews for property projects.
• Ensure property technology readiness is aligned with Rosewood brand and security standards.
• Build strong relationships with Managing Directors, GMs, Hotel Executive Teams, and Property IT Leaders.
• Partner with Finance, Operations, and other functional teams to support technology-driven business initiatives.
• Serve as an advisor to property leadership on technology matters, helping translate business needs into technology solutions.
• Foster a culture of collaboration, transparency, and service excellence across corporate and property IT teams.
• Drive global standardization of property technology platforms, processes, and policies.
• Capture evolving business requirements and translate them into technology solutions and enhancements.
• Monitor compliance with Rosewood’s IT policies, security requirements, and audit recommendations.
• Regularly review, assess, and report on property technology performance, risk, and opportunities.
• Provide leadership and mentoring to Property IT teams globally.
• Work with property and corporate leadership to identify training needs, develop IT talent, and implement succession plans.
• Support recruitment, onboarding, and development of Property Technology team members.
• Manage and review assigned budgets, costs, and capital expenditure in partnership with Finance.
• Actively contribute to technology transformation programs and strategic initiatives.
• Maintain an updated knowledge of hospitality technology trends, best practices, and innovations.
• Travel globally as needed to support operations, projects, and property visits.
• Perform other duties as assigned by senior leadership.
  

Required Skills And Qualifications

• Proven experience in hotel technology operations and project management.
• Strong knowledge of hospitality systems (PMS, POS, Sales & Catering, Network, Infrastructure).
• Experience in supporting and managing multi-property IT environments.
• Strong leadership, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Experience in managing escalations and crisis situations effectively.
• High level of integrity, professionalism, and service orientation.
  

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of progressive experience in hotel IT operations and/or project management, with at least 3-5 years in a managerial or regional role.
• Experience in large hotel group environments with global/regional oversight preferred.
• Fluent in English (additional languages is an advantage).
  

About Us
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Rosewood Hotel Group aspires to be a global powerhouse in luxury, travel and lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts, New World Hotels & Resorts, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 54 hotels in 23 countries with nearly 32 new properties currently under development. The group’s expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a bespoke and personal approach to hospitality. Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Sales and Management
• Industries Hospitality

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Manager, Property Technology Operations, Global

Join to apply for the Manager, Property Technology Operations, Global role at Rosewood Hotel Group

Manager, Property Technology Operations, Global

2 days ago Be among the first 25 applicants

Join to apply for the Manager, Property Technology Operations, Global role at Rosewood Hotel Group

This role will be responsible for the oversight, execution, and continuous improvement of Property Technology operations across all Rosewood Hotel Group properties globally. This role will provide operational leadership, escalate and resolve complex issues, oversee technology-related special projects, and ensure successful implementation of new hotel openings and transitions. The role will closely collaborate with hotel IT teams, corporate stakeholders, and vendor partners to deliver seamless technology operations, ensuring alignment with Rosewood’s brand standards, business objectives, and guest experience expectations.

Key Responsibilities

• Act as the central point of contact for all property technology operations globally.
• Provide oversight, guidance, and direct support to property IT teams for daily operations, ensuring systems are secure, stable, and performing optimally.
• Manage and resolve property-level escalations, including system outages, major incidents, and vendor disputes.
• Oversee IT operational risks, compliance, and security matters related to property technology environments.
• Monitor service performance, SLAs, and user satisfaction metrics, driving continuous service improvements.
• Ensure timely resolution of high-priority incidents and root cause analysis.
• Review and improve property technology SOPs, playbooks, and standards.
• Lead and support all technology related activities for new hotel openings, re-flags, de-flags, renovations, and special projects.
• Coordinate with property teams, vendors, and corporate functions to ensure timely and within-budget execution of technology projects.
• Oversee system procurement, configuration, testing, and handover for new openings and major upgrades.
• Support critical path planning, stakeholder alignment, and readiness reviews for property projects.
• Ensure property technology readiness is aligned with Rosewood brand and security standards.
• Build strong relationships with Managing Directors, GMs, Hotel Executive Teams, and Property IT Leaders.
• Partner with Finance, Operations, and other functional teams to support technology-driven business initiatives.
• Serve as an advisor to property leadership on technology matters, helping translate business needs into technology solutions.
• Foster a culture of collaboration, transparency, and service excellence across corporate and property IT teams.
• Drive global standardization of property technology platforms, processes, and policies.
• Capture evolving business requirements and translate them into technology solutions and enhancements.
• Monitor compliance with Rosewood’s IT policies, security requirements, and audit recommendations.
• Regularly review, assess, and report on property technology performance, risk, and opportunities.
• Provide leadership and mentoring to Property IT teams globally.
• Work with property and corporate leadership to identify training needs, develop IT talent, and implement succession plans.
• Support recruitment, onboarding, and development of Property Technology team members.
• Manage and review assigned budgets, costs, and capital expenditure in partnership with Finance.
• Actively contribute to technology transformation programs and strategic initiatives.
• Maintain an updated knowledge of hospitality technology trends, best practices, and innovations.
• Travel globally as needed to support operations, projects, and property visits.
• Perform other duties as assigned by senior leadership.

Required Skills and Qualifications

• Proven experience in hotel technology operations and project management.
• Strong knowledge of hospitality systems (PMS, POS, Sales & Catering, Network, Infrastructure).
• Experience in supporting and managing multi-property IT environments.
• Strong leadership, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Experience in managing escalations and crisis situations effectively.
• High level of integrity, professionalism, and service orientation.

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of progressive experience in hotel IT operations and/or project management, with at least 3-5 years in a managerial or regional role.
• Experience in large hotel group environments with global/regional oversight preferred.
• Fluent in English (additional languages is an advantage).

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Management
• Industries Hospitality

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• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Business Development

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