37 Global Service jobs in Hong Kong

Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

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Experienced Recruiter in Banking & Financial Industry

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

• Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA
• Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews.
• Handle and investigate complaint cases from direct customers and regulators
• Perform acknowledgement, investigation on entitlement, resolution and response
• Involve operations/distribution for case information, root cause reason and execution of approved actions.
• Be responsible for following complaints operating guidelines including delegated authorities for resolution and compensation.
• Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
• Work in conjunction with Customer Service, Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses.
• Provide the coaching to junior members
• Participate in projects that relevant to customer complaints

Qualifications:

• Relevant working experience in insurance or banking industry is an advantage
• Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
• Strong analytical, logical, negotiation and problem solving skills
• Good communication and interpersonal skills
• Excellent written English and Chinese correspondence skill
• Good verbal communication in English, Cantonese and Mandarin

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Consulting and Customer Service
• Industries Insurance Carriers and Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Service Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Customer Service Manager I - Wealth & Personal Banking Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK)

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

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Officer (Property Operations & Customer Relations)

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Officer (Property Operations & Customer Relations)

1 day ago Be among the first 25 applicants

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Vanke Holdings (Hong Kong) Company Limited ( Vanke Hong Kong ) is held by Vanke Overseas Investment Holding Company Limited ( Stock Code: 01036 ) ( which is a subsidiary of China Vanke Company Limited ( China Vanke, Stock Code: 02202) ( Vanke Hong Kong is dedicated to property investment, development, operation and asset management for China Vanke in Hong Kong.

Vanke Hong Kong seeks to uphold the Group's philosophy of "Architecture – Our Tribute to life" by providing homes that centered around the customers. Vanke Hong Kong is committed to developing green and high-quality residences that feature state-of-the-art designs and enhanced communal facilities.

萬科控股（香港）有限公司（下稱「萬科香港」）之母公司萬科海外投資控股有限公司，下稱萬科海外（股份代號：01036）( （下稱集團） 旗下的香港地產項目的投資、開發、營運及資產管理服務。

萬科香港秉承集團母公司「讚美生命，共築城市」的建築理念和「以人為本」的服務宗旨，致力為社會創建綠色環保的高品質房屋，為客戶提供好產品、好服務。

Responsibilities

• Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects
• Coordinate the pre-handover inspection, documentation, and materials
• Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions
• Monitor service providers to deliver quality handover and customer services for all new development projects
• Carry out other operational duties such as sales launch logistics, operation management, and serviced apartment leasing if required
  
  

Requirements

• Bachelor Degree in Property Management or related disciplines
• At least 2 years’ relevant experience in customer services or property management
• Experience in takeover and handover of new properties is a definite advantage
• Well-versed in BMO, DMC and tenancy agreements
• Well organized and familiar with the documentation
• Good communication skills and fast learner
• Work on duty roster is required based on operational needs
• Good spoken and written English and Chinese (including Mandarin)
• Proficient in MS Words, Excel, Chinese & English word processing
• Candidate with less experience will be considered as Assistant Officer.
  
  

Successful candidate will be appointed on a 2-year contract terms. Renewal of the contract will be subject to the operational needs and the performance of the candidate.

We offer excellent career development opportunities for interested parties. Please send your resume stating your present and expected salaries together with your cover letter to (email redacted, apply via Company website).

Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 2 years from its completion for future recruitment use and therefore destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."

Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Sales and General Business

Referrals increase your chances of interviewing at Vanke Overseas by 2x

Get notified about new Property Officer jobs in Hong Kong SAR .

Property Officer / Assistant Property Officer Property Officer / Assistant Property Officer Assistant Property Officer / Property Officer

Hong Kong SAR HK$19,000.00-HK$4,000.00 3 days ago

Property Officer/ Assistant Property Officer

Hong Kong SAR HK 17,000.00-HK 17,999.00 2 weeks ago

Hong Kong SAR HK 26,000.00-HK 29,000.00 1 week ago

Hong Kong SAR HK 20,000.00-HK 23,000.00 3 weeks ago

Property Officer (Residential) (Ref: 25000PT)

Hong Kong SAR HK 18,000.00-HK 19,999.00 3 months ago

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 month ago

Central & Western District, Hong Kong SAR 2 weeks ago

Senior Property Officer(Residential)(External Title: Assistant Property Manager)(Ref: 25000QD) Property and Facility Management Officer Senior Property and Facility Officer / Property and Facility Officer

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Officer (Property Operations & Customer Relations)

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Officer (Property Operations & Customer Relations)

1 day ago Be among the first 25 applicants

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Vanke Holdings (Hong Kong) Company Limited ( Vanke Hong Kong ) is held by Vanke Overseas Investment Holding Company Limited ( Stock Code: 01036 ) ( which is a subsidiary of China Vanke Company Limited ( China Vanke, Stock Code: 02202) ( Vanke Hong Kong is dedicated to property investment, development, operation and asset management for China Vanke in Hong Kong.
Vanke Hong Kong seeks to uphold the Group's philosophy of "Architecture – Our Tribute to life" by providing homes that centered around the customers. Vanke Hong Kong is committed to developing green and high-quality residences that feature state-of-the-art designs and enhanced communal facilities.
萬科控股（香港）有限公司（下稱「萬科香港」）之母公司萬科海外投資控股有限公司，下稱萬科海外（股份代號：01036）( （下稱集團） 旗下的香港地產項目的投資、開發、營運及資產管理服務。
萬科香港秉承集團母公司「讚美生命，共築城市」的建築理念和「以人為本」的服務宗旨，致力為社會創建綠色環保的高品質房屋，為客戶提供好產品、好服務。
Responsibilities

• Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects
• Coordinate the pre-handover inspection, documentation, and materials
• Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions
• Monitor service providers to deliver quality handover and customer services for all new development projects
• Carry out other operational duties such as sales launch logistics, operation management, and serviced apartment leasing if required
  

Requirements

• Bachelor Degree in Property Management or related disciplines
• At least 2 years’ relevant experience in customer services or property management
• Experience in takeover and handover of new properties is a definite advantage
• Well-versed in BMO, DMC and tenancy agreements
• Well organized and familiar with the documentation
• Good communication skills and fast learner
• Work on duty roster is required based on operational needs
• Good spoken and written English and Chinese (including Mandarin)
• Proficient in MS Words, Excel, Chinese & English word processing
• Candidate with less experience will be considered as Assistant Officer.
  

Successful candidate will be appointed on a 2-year contract terms. Renewal of the contract will be subject to the operational needs and the performance of the candidate.
We offer excellent career development opportunities for interested parties. Please send your resume stating your present and expected salaries together with your cover letter to (email redacted, apply via Company website).
Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 2 years from its completion for future recruitment use and therefore destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."
Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department. Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Sales and General Business

Referrals increase your chances of interviewing at Vanke Overseas by 2x

Get notified about new Property Officer jobs in Hong Kong SAR .

Property Officer / Assistant Property Officer Property Officer / Assistant Property Officer Assistant Property Officer / Property Officer

Hong Kong SAR HK$19,000.00-HK$4,000.00 3 days ago

Property Officer/ Assistant Property Officer

Hong Kong SAR HK 17,000.00-HK 17,999.00 2 weeks ago

Hong Kong SAR HK 26,000.00-HK 29,000.00 1 week ago

Hong Kong SAR HK 20,000.00-HK 23,000.00 3 weeks ago

Property Officer (Residential) (Ref: 25000PT)

Hong Kong SAR HK 18,000.00-HK 19,999.00 3 months ago

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 month ago

Central & Western District, Hong Kong SAR 2 weeks ago

Senior Property Officer(Residential)(External Title: Assistant Property Manager)(Ref: 25000QD) Property and Facility Management Officer Senior Property and Facility Officer / Property and Facility Officer

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Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

2 days ago Be among the first 25 applicants

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

Job Description

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  
  

Job Description

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  
  

Key Accountabilities

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest profile and apply relevant booking history for future reservation
• Participate in Suite up-selling programme
  
  

General Requirements

• Minimum 1 year of Reservation, Front Office or Call Centre experience
• Good operating knowledge of Opera or Shiji (PMS)
• Clear communication skills and telephone etiquette
• Fluent in English and good command of Cantonese and Mandarin would be advantageous
  
  

We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function.Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Consumer Services and Hospitality

Referrals increase your chances of interviewing at The Hongkong and Shanghai Hotels, Limited by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 1 week ago

Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)

Wan Chai District, Hong Kong SAR 2 weeks ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

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Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

2 days ago Be among the first 25 applicants

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

Job Description
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  

Job Description
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  

Key Accountabilities

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest profile and apply relevant booking history for future reservation
• Participate in Suite up-selling programme
  

General Requirements

• Minimum 1 year of Reservation, Front Office or Call Centre experience
• Good operating knowledge of Opera or Shiji (PMS)
• Clear communication skills and telephone etiquette
• Fluent in English and good command of Cantonese and Mandarin would be advantageous
  

We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function.Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Consumer Services and Hospitality

Referrals increase your chances of interviewing at The Hongkong and Shanghai Hotels, Limited by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 1 week ago

Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)

Wan Chai District, Hong Kong SAR 2 weeks ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

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Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
+ Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
+ Maintain clear and empathetic communication with customers throughout the complaint resolution process.
+ Ensure compliance with company policies and regulatory requirements in all complaint management processes.
+ Analyze complaint data to identify trends, root causes, and areas for improvement.
+ Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
+ Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
+ Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
+ Provide training and support to customer service representatives on complaint handling service best practices.
+ Handle ad hoc tasks and projects.
**Required Qualifications:**
+ University graduate in Business, Finance, Compliance, Risk management or related disciplines.
+ Above 5 years' solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
+ Qualified license of IIQE Paper 1, 3 and 5
+ Strong analytical mindset and problem-solving skills, attention to detail.
+ Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
+ Strong sense of ownership and able to work independently in a fast-paced environment.
+ Confident in handling complaints and capable of dealing with senior management independently
+ Excellent presentation, facilitation skills and strong interpersonal skills.
+ Excellent written and verbal communications skills, proof reading skills, and documentation skills.
+ Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
+ Ability to create and maintain strong working relationships with all levels of employees.
+ A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
+ The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

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16 hours ago Be among the first 25 applicants

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Day-To-Day Responsibilities

• Day-to-day leadership and management of assigned Onsite Managed Services (OMS) staff including interviewing, hiring, performance management, time and expense approvals.
• Foster a culture of belonging and team spirit through frequent recognition and engagement.
• Promote and drive team collaboration and maintain team moral and engagement.
• Support the successful on-boarding of new OMS employees ensuring a smooth transition for both employee and client.
• Develop, adopt and deliver best practice service levels across all teams.
• Solicit and act upon performance feedback from customer stakeholders
• Collaborate with Regional Service Manager, Service Delivery Manager and Account Manager on issues related to account staffing and performance.
• Assist the RSM, SDM and Sales Account Manager on OMS contract renewal pricing.
• Support the coordination efforts to backfill contractual obligations for OMS clients through the Regional Dispatch Coordinator, SDM, and RSM.
• Work with stakeholders and colleagues to effectively manage OMS staffing related incidents and help develop effective incident management processes, aiding improved service delivery.
• Chairing weekly/monthly/quarterly Service Review Meetings with OMS staff.
• Set and monitor individual development plans for assigned OMS Staff to ensure skills meet or exceed the requirements for their role.
• Ensure OMS staff maintain required safety and security clearances and training for assigned customer locations.
• Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks) ensure documentation processes and procedures are maintained in accordance with customer and AVI-SPL requirements.

WHAT WE’RE LOOKING FOR

Skills And Abilities

• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required
• Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
• Excellent attention to detail and organizational skills
• Must have clear and professional communication skills (written and oral) both internally and externally
• Proficient with both English, Cantonese and Mandarin.
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

Education And/or Experience

• Minimum high school diploma or equivalent
• Minimum 3-5 years of Management experience in similar or related field
• Possess ITIL Certifications
• Experience in Service Management is preferred
• Experience in the AV industry is preferred

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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