129 Global Service jobs in Hong Kong

Customer Relations Executive at Hong Kong Veterinary Clinic

Are you an embitious professional looking to make a real impact in the veterinary field? We're seeking a Customer Relations Executive to help grow our clinics on Hong Kong Island.

Key Responsibilities:

· Lead by example with hands-on engagement.

· Utilize your knowledge of veterinary diets and over-the-counter medications.

· Charm clients with excellent communication and interpersonal skills.

· Conduct follow-ups with all sales and clients to ensure satisfaction.

· Learnabout our boarding services for dogs and cats.

Join us in providing exceptional care and service to our furry friends and their owners. If your's ready to take the next step in your career, we want to hear form you

Apply today and be a part of our passionate team

Contact Gabby at   with your CV

Date: 29 Aug 2025

Business Unit: CCG Group, Chinachem Agencies Ltd, HK, Chinachem

Company: Chinachem Group

An Officer represents the Company in handling all customer interaction aspects, including but not limited to following up on work progress, planning and the handover of new developments while assisting in shopping malls and office buildings' standard service enhancement.

• Build and maintain the Company's brand name during handover and beyond, and assist in building a superior brand standard in all developed and upcoming projects.
• Deploy in all projects and work within the guidance of the department's standard operating procedures.
• Work with the various teams to plan, implement, and perform pre-handover defects checking and handover of all newly built units and beyond.
• Monitor and ensure all defect rectification works are conducted promptly.
• Handle enquiries and complaints from owners, residents and general customers.
• Follow up with the owners, residents and general customers' enquiries or complaints and ensure all issues are resolved.
• Ensure the Company's interest is protected at all times.
• Report to the management all irregularities within the responsible area promptly.
• Assist with any ad-hoc tasks as required by the department.
• Perform any other duties as assigned.

• Higher Diploma or above in Hotel Management or equivalent disciplines.
• Minimum 2 years of relevant experience in property handover or customer service with proven track records in frontline servicing roles.
• Experience in preparing and handing over upscale residential properties is a definite advantage.
• Excellent time management skills.
• Outgoing personality and able to work independently under pressure.
• Ability to interact with co-workers and customers flexibly, proactively and efficiently.

Responsibilities

• Handle customer enquiries and complaints through inbound/outbound calls, email, WhatsApp tactfully and professionally to align with the corporate image;
• Update CRM Systems record during daily calling activities;
• Prepare appointment booking in MS operations system;
• Co-ordination with other internal/external parties;
• Establish good customer relationship by providing professional customer care services

Working hour

• 5 Days work per week
• 9am to 6pm

Working location

• Kowloon Bay

Requirements

• Form 5/ DSE or above;
• 1-2 years' relevant experience in hotline/ call centre/ customer service field;
• Effective interpersonal skill in customer relationship with good telephone manner;
• Communication skills in English/Putonghua will be an advantage;
• Knowledge in MS Office Applications include Chinese word processing;
• Knowledge in Electrical Appliance Product will be an advantage.
• Candidate with more experiences may be considered as Assistant Officer

We offer competitive salary, discretionary bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount. Interested candidates please send your resume with salary expectation by email.

Job Duties:

• Follow up clients' inquiries/booking via different platforms (e.g. Facebook, Instagram & Website)
• Present, promote and sell treatments/services to existing and prospective customers via message/warm call
• Establish, develop and maintain positive customer relationships
• Achieve agreed upon sales targets and outcomes within schedule
• Assist with planning & organizing promotional events
• To prepare sales reports and perform data analysis to review the effectiveness of marketing campaigns
• Support and assist manager on ad-hoc assignments or projects as assigned

Requirements

• Diploma or above in Marketing, Business Administration, Communication or related disciplines;
• At least 2 years relevant marketing/customer services experience;
• Experience in beauty industry is preferred;
• Self-motivated, willing to learn and able to work independently;
• Able to meet deadlines and multi-tasking;
• Strong computer skills including MS Word, PowerPoint and Excel;
• Immediate available is highly preferred

We offer 5 days work, free treatment, birthday and anniversary leave, extra leave, discretionary bonus and other attractive benefit to the right candidate. Interested parties, please send your full CV stating the position, your availability, current and expected salary to our email.

All personal data collected will be treated in strict confidence and used for recruitment purposes only.

Interested parties, please send your full CV stating the position, your availability, current and expected salary to our email.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Propositions and Management

We are currently seeking a high calibre professional to join our team as Customer Relations Manager. reporting to Head of Customer Relations

Principal responsibilities

• Handle customer complaints related to retail banking products from all channels
• Directly deal with cases referred from regulators responsively and timely
• Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines
• Propose resolutions to complaints and ensure they are in line with the overall business strategic goals
• Prepare investigation report, and provide verbal / written reply for customer complaints in a timely manner
• Prepare high-quality case update to senior management
• Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality
• Detect and raise if there is any compliance issue in customer complaints

Requirements

• University degree in a related discipline or relevant experience
• Proven experience in complaint handling or has a good understanding of service excellence
• Previous experience in regulatory and/or financial institution is preferred
• Strong self-motivation with good communication, negotiation and interpersonal skills
• Strong driver role and ownership to deliver result within tight timeline
• Proficiency in both English and Chinese; able to prepare high-quality write-up of case update for senior management's review
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

客戶關係顧問

Today's Plus 正在招聘熱情、有責任心的客戶關係顧問加入團隊無論你是剛畢業,還是正在尋找新機會,我們都提供完善在職培訓,讓你快速上手。

你將會成為客戶的第一聯絡點,負責處理查詢、解答問題、跟進個案,確保每位客戶都能獲得優質體驗。如果你不介意與人溝通、善於解決問題,我們非常期待見到你

你的工作

以電話、電郵或即時通訊回覆客戶查詢

理解客戶需要,提供實用及即時的解決方案

維持並更新客戶資料

跟進客戶反饋,協助優化服務流程

按需要協助公司推廣活動或內部項目

我們期望您擁有

無需經驗,提供全面在職培訓

性格友善,具良好溝通能力

有耐性,細心,具解難能力

能操流利粵語及英語,懂普通話更佳

我們為您提供

按表現發放獎金 + 獎勵 + 海外獎勵旅遊

彈性工作時間

一對一導師制與結構化在職訓練

清晰晉升階梯與職涯發展

免費辦公室小食與飲品

活力、互助、年輕化的工作環境

關於我們

我們致力為客戶及員工營造一個良好的工作環境,透過持續優化流程和提升服務水平。如您有意加入我們的團隊,請即刻遞交您的履歷

如果你想在一個穩定、有發展機會又以人為本的環境中成長,歡迎點擊「立即申請」,我們期待認識你

Today's Plus Hiring Customer Relations Consultant

We are hiring friendly and responsible Customer Relations Consultants to join our growing team Whether you're a fresh graduate or looking for a career switch, we'll provide full on-the-job training to help you get started.

You'll be the first point of contact for clients, helping with enquiries, offering solutions, and following up to ensure a smooth experience. If you can talk to people, solving problems, and working in a supportive environment, we'd love to meet you

Your Responsibilities

Handle customer enquiries via phone, email, or live chat

Understand customer needs and provide practical, timely solutions

Maintain accurate client records

Follow up on issues and gather feedback

Support promotional campaigns or internal projects when needed

What We Expect from You

No experience needed – full training provided

Friendly, patient, and confident communicator

Detail-oriented, organised, and solution-focused

Fluent in Cantonese and English; Mandarin is a plus

Full-time,Part-time,Permanent

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Responsibilities:

• Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA
• Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews.
• Handle and investigate complaint cases from direct customers and regulators
• Perform acknowledgement, investigation on entitlement, resolution and response
• Involve operations/distribution for case information, root cause reason and execution of approved actions.
• Be responsible for following complaints operating guidelines including delegated authorities for resolution and compensation.
• Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
• Work in conjunction with Customer Service, Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses.
• Provide the coaching to junior members
• Participate in projects that relevant to customer complaints

Qualifications:

• Relevant working experience in insurance or banking industry is an advantage
• Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
• Strong analytical, logical, negotiation and problem solving skills
• Good communication and interpersonal skills
• Excellent written English and Chinese correspondence skill
• Good verbal communication in English, Cantonese and Mandarin

Space to make a transformative impact, career and life.

At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it's our entrepreneurial, vibrant culture that's at the heart of our success. We offer a workplace where talent is empowered to have positive impact.

Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we'll build as a team.

How you will make an impact: 

An Officer represents the Company in handling all customer interaction aspects, including but not limited to following up on work progress, planning and the handover of new developments while assisting in shopping malls and office buildings' standard service enhancement.

• Build and maintain the Company's brand name during handover and beyond, and assist in building a superior brand standard in all developed and upcoming projects.
• Deploy in all projects and work within the guidance of the department's standard operating procedures.
• Work with the various teams to plan, implement, and perform pre-handover defects checking and handover of all newly built units and beyond.
• Monitor and ensure all defect rectification works are conducted promptly.
• Handle enquiries and complaints from owners, residents and general customers.
• Follow up with the owners, residents and general customers' enquiries or complaints and ensure all issues are resolved.
• Ensure the Company's interest is protected at all times.
• Report to the management all irregularities within the responsible area promptly.
• Assist with any ad-hoc tasks as required by the department.
• Perform any other duties as assigned.

What we are looking for:

• Higher Diploma or above in Hotel Management or equivalent disciplines.
• Minimum 2 years of relevant experience in property handover or customer service with proven track records in frontline servicing roles.
• Experience in preparing and handing over upscale residential properties is a definite advantage.
• Excellent time management skills.
• Outgoing personality and able to work independently under pressure.
• Ability to interact with co-workers and customers flexibly, proactively and efficiently.

At Chinachem, we share a singular vision: "Places with Heart." This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organization. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of "The Racial Diversity & Inclusion Charter for Employers," we warmly welcome applicants from all backgrounds to join the Chinachem family.

We offer a comprehensive package that mirrors our genuine appreciation for the contributions you're set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. For those preferring a streamlined approach, the "Apply now" option is just a click away.

We give every application the attention it deserves. However, if you haven't received a response within 8 weeks, please understand that we might be looking for a different fit at this time.

The personal data you provide will be treated with the utmost confidentiality and used solely for recruitment purposes. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. However, we assure you that all personal information shared during this journey will be retained for 24 months and then subsequently erased. Where there are suitable vacancies in our subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent.

We strictly adhere to all applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance. Your personal data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their personal data collected. To do so, please submit your request in writing to the HR Department at Chinachem Group by emailing  with the subject line 'Personal Data Access Request.' You may also submit your request directly to the Human Resources Department at 35-38/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

In creating Places with Heart, we prioritize empowering our people to make a transformative impact, career and life.

Responsibilities

• Handle customer enquiries and complaints through hotline ;
• Update CRM Systems record during daily calling activities;
• Prepare appointment booking in operations system;
• Co-ordination with other internal/external parties;

Working hour

• 5 Days work per week
• 9am to 6pm

Working location

• Kowloon Bay

Requirements

• Form 5 or above;
• 1-2 years' relevant experience in hotline/ call centre/ customer service field;
• Effective interpersonal skill in customer relationship with good telephone manner;
• Communication skills in English/Putonghua will be an advantage;
• Knowledge in MS Office Applications include Chinese word processing;
• Knowledge in Electrical Appliance Product will be an advantage.
• Candidate with more experiences may be considered as Assistant Officer

We offer competitive salary, discretionary bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount. Interested candidates please send your resume with salary expectation by clicking "Apply Now".

Information provided will be for the purpose of selection within the company and only shortlisted candidates will be contacted. All applications will be retained for a maximum period of 6 months.