159 Global Service Center jobs in Hong Kong

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

2 days ago Be among the first 25 applicants

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

Job Description
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest profile and apply relevant booking history for future reservation
• Participate in Suite up-selling programme
  

• Minimum 1 year of Reservation, Front Office or Call Centre experience
• Good operating knowledge of Opera or Shiji (PMS)
• Clear communication skills and telephone etiquette
• Fluent in English and good command of Cantonese and Mandarin would be advantageous
  

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Consumer Services and Hospitality

Referrals increase your chances of interviewing at The Hongkong and Shanghai Hotels, Limited by 2x

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Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

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We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

• Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
• Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
• Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
• Recruit, train and evaluate staff performance, identifying areas for development and training needs
• Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
• Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
• Work closely with other departments to enhance customer experience and resolve interdepartmental issues
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

• Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
• Strong understanding of call centre technology and reporting tools
• Excellent communication, interpersonal and problem-solving skills
• Demonstrated ability to lead, motivate and develop teams
• Strong analytical mindset with the ability to interpret data and make informed decisions
• Ability to work under pressure and manage changing priorities
• Knowledge of customer service principles and performance evaluation techniques
• Fluency in English is essential; additional language skills are a plus
• Proficiency in using CRM systems and Microsoft Office applications
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

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We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

• Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
• Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
• Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
• Recruit, train and evaluate staff performance, identifying areas for development and training needs
• Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
• Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
• Work closely with other departments to enhance customer experience and resolve interdepartmental issues
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

• Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
• Strong understanding of call centre technology and reporting tools
• Excellent communication, interpersonal and problem-solving skills
• Demonstrated ability to lead, motivate and develop teams
• Strong analytical mindset with the ability to interpret data and make informed decisions
• Ability to work under pressure and manage changing priorities
• Knowledge of customer service principles and performance evaluation techniques
• Fluency in English is essential; additional language skills are a plus
• Proficiency in using CRM systems and Microsoft Office applications
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

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Join to apply for the Global Asset Servicing & Proxy Support - Analyst role at JPMorgan Chase .

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

The primary focus as an Analyst in Global Custody Asset Servicing and Proxy Support is managing the entire lifecycle of the corporate action event from announcement, instruction reconciliation, until completion. You will ensure that client votes on proxy events are accurately recorded in the market through oversight processes. This team, based in Hong Kong, processes all types of corporate action events in the APAC market and oversees Proxy voting services.

This role involves interacting with global partners such as middle office teams, client service managers, product teams, and regional processing units, focusing on monitoring, analyzing, and improving service delivery using various systems and digital tools. You will coordinate with local and global operational teams to ensure timely issue resolution.

• Ensure timely and accurate completion of controls, checks, instructions, and queries daily.
• Review and update processes to minimize risk and enhance operations.
• Reconcile and validate proxy votes from vendors.
• Adhere to departmental procedures, policies, and controls.
• Proactively address client queries and escalations.

• Experience in Custody or Investment Bank Asset Servicing (Income, Corporate Actions, Proxy Voting) preferred but not essential.
• Proven track record in process improvements and digital initiatives.
• High attention to detail and risk management.
• Strong communication skills, both oral and written.
• Ability to work under pressure, meet deadlines, and prioritize tasks.

• Experience in custodian services or settlement.
• Proficiency in Microsoft Office.
• Effective stakeholder communication skills.

J.P. Morgan is a global leader in financial services, serving prominent clients worldwide. We value diversity and inclusion, offering equal opportunities and reasonable accommodations for all applicants and employees.

Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity extension across more than 100 countries, supporting global clients.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting is active. The salary range is HK$20,000.00-HK$30,000.00, posted 2 weeks ago.

Join to apply for the Global Asset Servicing & Proxy Support - Analyst role at JPMorgan Chase .

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

The primary focus as an Analyst in Global Custody Asset Servicing and Proxy Support is managing the entire lifecycle of the corporate action event from announcement, instruction reconciliation, until completion. You will ensure that client votes on proxy events are accurately recorded in the market through oversight processes. This team, based in Hong Kong, processes all types of corporate action events in the APAC market and oversees Proxy voting services.

This role involves interacting with global partners such as middle office teams, client service managers, product teams, and regional processing units, focusing on monitoring, analyzing, and improving service delivery using various systems and digital tools. You will coordinate with local and global operational teams to ensure timely issue resolution.

• Ensure timely and accurate completion of controls, checks, instructions, and queries daily.
• Review and update processes to minimize risk and enhance operations.
• Reconcile and validate proxy votes from vendors.
• Adhere to departmental procedures, policies, and controls.
• Proactively address client queries and escalations.

• Experience in Custody or Investment Bank Asset Servicing (Income, Corporate Actions, Proxy Voting) preferred but not essential.
• Proven track record in process improvements and digital initiatives.
• High attention to detail and risk management.
• Strong communication skills, both oral and written.
• Ability to work under pressure, meet deadlines, and prioritize tasks.

• Experience in custodian services or settlement.
• Proficiency in Microsoft Office.
• Effective stakeholder communication skills.

J.P. Morgan is a global leader in financial services, serving prominent clients worldwide. We value diversity and inclusion, offering equal opportunities and reasonable accommodations for all applicants and employees.

Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity extension across more than 100 countries, supporting global clients.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting is active. The salary range is HK$20,000.00-HK$30,000.00, posted 2 weeks ago.

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Get AI-powered advice on this job and more exclusive features.

Role Introduction

Reports to: Global Airports Manager - Management and Support

The role is responsible for the overall performance management of airports and head office reinforcements within regional remit. He/she will monitor customer experience metrics, on-time performance (OTP), operational and safety metrics, resources, GHA management and budget.

You are required to analyse the performances and needs in Global Airports for identifying insightful actions and strive for continuous process improvement and digital development.

As an Assistant Manager Global Airports Management and Support, you should have strong analytical skills, project management, process reengineering skills, and above all are a catalyst for change with strong communication and influencing skills.

Key Responsibilities

Account Management and Outport Engagement

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture.
• Manage a healthy relationship with outport airport management teams; ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
• Monitor all customer and operational performance metrics and work with RHoA, Senior/Airport Operations Manager (S/AOM) on improvement plans; work with RHoA and S/AOMs to ensure productivity improvements, manpower management and GHA performance
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance; share innovative ideas or best practices to assist the management of outports to improve performance
• Collate feedback on head office policies and products implementations to ensure operational reliability; organise and conduct regional airport meetings, regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  
  

• Oversee and support manpower and resource planning at ports within remit; represent ASD in the outport airport recruitment selection process for frontline leaders; work with the Cathay Academy (CXA) to ensure required leadership training is scoped, planned and delivered
  
  

• Maintain management manuals with the latest airport customer service standards; develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning
• Propose and facilitate the capture of new data over the business processes in Global Airports; promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global); partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputise Global Airports Manager - Management and Support
  
  

• University graduate or specialised training or equivalent
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
• Good experience in airport operations is a must; fluent spoken and written English and Mandarin; good understanding of airport operation knowledge
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
• Ability to travel overseas extensively when required; computer literacy e.g. Word, Excel, PowerPoint, database management
• Strong working knowledge or experience of outport airport operations; good interpersonal and relationship management skills
• Good problem solving and analytical skills; clear expression and presentation in communication and a strong influencer
• Capable of making timely decision; experience in working in a multi-cultural environment
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense); process re-engineering / mapping skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Cathay Pacific by 2x

Get notified about new Management Assistant jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$220,000.00-HK$60,000.00 3 days ago

Hong Kong SAR HK 19,000.00-HK 24,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong SAR HK 17,000.00-HK 17,500.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Get AI-powered advice on this job and more exclusive features.

Role Introduction
Reports to: Global Airports Manager - Management and Support
The role is responsible for the overall performance management of airports and head office reinforcements within regional remit. He/she will monitor customer experience metrics, on-time performance (OTP), operational and safety metrics, resources, GHA management and budget.
You are required to analyse the performances and needs in Global Airports for identifying insightful actions and strive for continuous process improvement and digital development.
As an Assistant Manager Global Airports Management and Support, you should have strong analytical skills, project management, process reengineering skills, and above all are a catalyst for change with strong communication and influencing skills.
Key Responsibilities
Account Management and Outport Engagement

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture.
• Manage a healthy relationship with outport airport management teams; ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
• Monitor all customer and operational performance metrics and work with RHoA, Senior/Airport Operations Manager (S/AOM) on improvement plans; work with RHoA and S/AOMs to ensure productivity improvements, manpower management and GHA performance
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance; share innovative ideas or best practices to assist the management of outports to improve performance
• Collate feedback on head office policies and products implementations to ensure operational reliability; organise and conduct regional airport meetings, regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  

• Oversee and support manpower and resource planning at ports within remit; represent ASD in the outport airport recruitment selection process for frontline leaders; work with the Cathay Academy (CXA) to ensure required leadership training is scoped, planned and delivered
  

• Maintain management manuals with the latest airport customer service standards; develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning
• Propose and facilitate the capture of new data over the business processes in Global Airports; promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global); partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputise Global Airports Manager - Management and Support
  

• University graduate or specialised training or equivalent
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
• Good experience in airport operations is a must; fluent spoken and written English and Mandarin; good understanding of airport operation knowledge
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
• Ability to travel overseas extensively when required; computer literacy e.g. Word, Excel, PowerPoint, database management
• Strong working knowledge or experience of outport airport operations; good interpersonal and relationship management skills
• Good problem solving and analytical skills; clear expression and presentation in communication and a strong influencer
• Capable of making timely decision; experience in working in a multi-cultural environment
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense); process re-engineering / mapping skills
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Cathay Pacific by 2x

Get notified about new Management Assistant jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$220,000.00-HK$60,000.00 3 days ago

Hong Kong SAR HK 19,000.00-HK 24,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong SAR HK 17,000.00-HK 17,500.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.