What Jobs are available for Global Service Center in Hong Kong?

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

Established in Hong Kong in 1950, HAECO is one of the world's leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.

港機集團於1950年在香港成立,是全球領先的獨立飛機工程集團,也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司,為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Reporting to Assistant Manager, Service Delivery, Global Engine Support. Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements. What You'll Do

Mange maintenance project(s) and provide quality delivery and ensure smooth and timely progress

Carry out investigation and provide reports for occurrences, accident/incident and complains

Manage and engage Crews to proactively identify and address potential safety risks

Performance/Competence review of team members to promote staff training and development

Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements

Manage and supervise several Crews/Trades to carry out complicated and man-power demanding jobs tasks especially with multi-trade involvement

Oversee project tasks scheduling, work coordination and other ad-hoc projects

Reinforce compliance of regulatory requirements and standard procedures

Set up approved facilities & equipment

Initiate and promote improvements on GES operations

Perform other duties and projects as assigned What You'll Need

1. Technical and other Relevant Experience

Responsible for certifying maintenance tasks

In charge of maintenance projects and liaise, discuss and negotiate effectively with teams in relation to project deliverables

Good project management skills in ensuring project tasks are delivered with quality, within schedule, with proper documentation and quality inspection

Maintain good communication among internal and external customers to cope with maintenance issues effectively

Meet Competency requirement per department Engineering Procedure Manual (EPM)

Ability to lead teams on overseas assignments

1. Qualifications and other Relevant Knowledge

Completion of HKCEE/ HKDSE / High School, or equivalent

Minimum 6 years' relevant experience

Authorized as Cat. S-ECS with EASA & FAA Endorsement

Possess 4 Cat. S-ECS or 7 Cat. T4 Authorizations / other authorizations

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 629

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Full-time

Job description:

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Reporting to Assistant Manager, Service Delivery, Global Engine Support. Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements.

What You'll Do

• Mange maintenance project(s) and provide quality delivery and ensure smooth and timely progress
• Carry out investigation and provide reports for occurrences, accident/incident and complains
• Manage and engage Crews to proactively identify and address potential safety risks
• Performance/Competence review of team members to promote staff training and development
• Manage maintenance project(s) to ensure on time project delivery and certification according to customer & regulatory requirements
• Manage and supervise several Crews/Trades to carry out complicated and man-power demanding jobs tasks especially with multi-trade involvement
• Oversee project tasks scheduling, work coordination and other ad-hoc projects
• Reinforce compliance of regulatory requirements and standard procedures
• Set up approved facilities & equipment
• Initiate and promote improvements on GES operations
• Perform other duties and projects as assigned

What You'll Need

1. Technical and other Relevant Experience

• Responsible for certifying maintenance tasks
• In charge of maintenance projects and liaise, discuss and negotiate effectively with teams in relation to project deliverables
• Good project management skills in ensuring project tasks are delivered with quality, within schedule, with proper documentation and quality inspection
• Maintain good communication among internal and external customers to cope with maintenance issues effectively
• Meet Competency requirement per department Engineering Procedure Manual (EPM)
• Ability to lead teams on overseas assignments

2. Qualifications and other Relevant Knowledge

• Completion of HKCEE/ HKDSE / High School, or equivalent
• Minimum 6 years' relevant experience
• Authorized as Cat. S-ECS with EASA & FAA Endorsement
• Possess 4 Cat. S-ECS or 7 Cat. T4 Authorizations / other authorizations

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 629

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Role objective:

The Routing Manager – Call Center Voice plays a pivotal role in driving the company's call center product growth and development by strategically managing voice traffic to optimize routing efficiency and maintain top-tier service quality. By continuously analyzing traffic patterns and market trends, this role shapes routing strategies that enhance operational performance, reduce costs, and ensure customer satisfaction. Collaborating closely with the sales team, the Routing Manager directly influences the scalability and competitiveness of the call center offering, fostering innovation and sustainable business performance in targeted markets. This position is essential in enabling the call center product to evolve responsively to market demands while maximizing profitability and user experience.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

Routing Part

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.

Strategic Part

• Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

• Minimum 1 year of experience in a Routing Manager role, focused on the Call Center product, and minimum 4 years of experience in the telecom voice industry .

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30

Are you fluent in Cantonese, Mandarin and confident in speaking English? Do you have a calm and persuasive phone presence? Join our growing team as a
Bilingual Call Center Representative
, supporting patients across the United States.

What You'll Do:

• Call patients in the US to help schedule appointments for home care visits
• Engage with patients in Cantonese over the phone
• Use English-language systems and tools to record information and follow training protocols
• Deliver a helpful, professional, and compassionate experience – no selling involved
• Follow up when necessary to ensure appointments are confirmed

What You'll Need:

• Fluency in Cantonese and Mandarin (spoken at a first-language level)
• Good command of English (our tools, training, and communications are in English)
• Previous phone or call center experience is preferred
• A quiet and professional home working environment
• A reliable computer, high-speed internet, and a noise-canceling headset
• Ability to work US time zone hours
• Availability to start immediately

Why Join Us?

• 100% Remote
• Stable, non-sales role
• Supportive and multicultural team
• Opportunity to help make a difference in the lives of patients

If you are comfortable communicating in Cantonese, Mandarin, and understand English systems well, we'd love to hear from you

Established in Hong Kong in 1950, HAECO is one of the world's leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.

港機集團於1950年在香港成立,是全球領先的獨立飛機工程集團,也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司,為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

What You'll Do

Produce internal and external reports to record the engine status

Assist the supervisor in completing and delivering customer engines

Maintain good housekeeping practice

Shift duties and overtime work are required

Support overseas assignment as required

Any other duties as assigned Position Description

To support the repair and maintenance of aircraft engines locally and abroad. What You'll Need

1. Functional and other Relevant Experience

2. Minimum 2 years working experience in aircraft maintenance

3. Experience in Engine Maintenance would be an advantage

4. Qualifications and other Relevant Knowledge

5. Completion of HKCEE / HKDSE or formal craft apprenticeship training in aircraft maintenance

6. Basic Knowledge on Microsoft Office applications

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 364

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Full-time

Job description:

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

What You'll Do

• Produce internal and external reports to record the engine status
• Assist the supervisor in completing and delivering customer engines
• Maintain good housekeeping practice
• Shift duties and overtime work are required
• Support overseas assignment as required
• Any other duties as assigned

Position Description

To support the repair and maintenance of aircraft engines locally and abroad.

What You'll Need

1. Functional and other Relevant Experience

• Minimum 2 years working experience in aircraft maintenance

• Experience in Engine Maintenance would be an advantage

2. Qualifications and other Relevant Knowledge

• Completion of HKCEE / HKDSE or formal craft apprenticeship training in aircraft maintenance

• Basic Knowledge on Microsoft Office applications

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 364

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.