37 Global Support jobs in Hong Kong

Join to apply for the Global Asset Servicing & Proxy Support - Analyst role at JPMorgan Chase .

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

The primary focus as an Analyst in Global Custody Asset Servicing and Proxy Support is managing the entire lifecycle of the corporate action event from announcement, instruction reconciliation, until completion. You will ensure that client votes on proxy events are accurately recorded in the market through oversight processes. This team, based in Hong Kong, processes all types of corporate action events in the APAC market and oversees Proxy voting services.

This role involves interacting with global partners such as middle office teams, client service managers, product teams, and regional processing units, focusing on monitoring, analyzing, and improving service delivery using various systems and digital tools. You will coordinate with local and global operational teams to ensure timely issue resolution.

• Ensure timely and accurate completion of controls, checks, instructions, and queries daily.
• Review and update processes to minimize risk and enhance operations.
• Reconcile and validate proxy votes from vendors.
• Adhere to departmental procedures, policies, and controls.
• Proactively address client queries and escalations.

• Experience in Custody or Investment Bank Asset Servicing (Income, Corporate Actions, Proxy Voting) preferred but not essential.
• Proven track record in process improvements and digital initiatives.
• High attention to detail and risk management.
• Strong communication skills, both oral and written.
• Ability to work under pressure, meet deadlines, and prioritize tasks.

• Experience in custodian services or settlement.
• Proficiency in Microsoft Office.
• Effective stakeholder communication skills.

J.P. Morgan is a global leader in financial services, serving prominent clients worldwide. We value diversity and inclusion, offering equal opportunities and reasonable accommodations for all applicants and employees.

Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity extension across more than 100 countries, supporting global clients.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting is active. The salary range is HK$20,000.00-HK$30,000.00, posted 2 weeks ago.

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Get AI-powered advice on this job and more exclusive features.

Role Introduction

Reports to: Global Airports Manager - Management and Support

The role is responsible for the overall performance management of airports and head office reinforcements within regional remit. He/she will monitor customer experience metrics, on-time performance (OTP), operational and safety metrics, resources, GHA management and budget.

You are required to analyse the performances and needs in Global Airports for identifying insightful actions and strive for continuous process improvement and digital development.

As an Assistant Manager Global Airports Management and Support, you should have strong analytical skills, project management, process reengineering skills, and above all are a catalyst for change with strong communication and influencing skills.

Key Responsibilities

Account Management and Outport Engagement

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture.
• Manage a healthy relationship with outport airport management teams; ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
• Monitor all customer and operational performance metrics and work with RHoA, Senior/Airport Operations Manager (S/AOM) on improvement plans; work with RHoA and S/AOMs to ensure productivity improvements, manpower management and GHA performance
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance; share innovative ideas or best practices to assist the management of outports to improve performance
• Collate feedback on head office policies and products implementations to ensure operational reliability; organise and conduct regional airport meetings, regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  
  

• Oversee and support manpower and resource planning at ports within remit; represent ASD in the outport airport recruitment selection process for frontline leaders; work with the Cathay Academy (CXA) to ensure required leadership training is scoped, planned and delivered
  
  

• Maintain management manuals with the latest airport customer service standards; develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning
• Propose and facilitate the capture of new data over the business processes in Global Airports; promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global); partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputise Global Airports Manager - Management and Support
  
  

• University graduate or specialised training or equivalent
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
• Good experience in airport operations is a must; fluent spoken and written English and Mandarin; good understanding of airport operation knowledge
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
• Ability to travel overseas extensively when required; computer literacy e.g. Word, Excel, PowerPoint, database management
• Strong working knowledge or experience of outport airport operations; good interpersonal and relationship management skills
• Good problem solving and analytical skills; clear expression and presentation in communication and a strong influencer
• Capable of making timely decision; experience in working in a multi-cultural environment
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense); process re-engineering / mapping skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Cathay Pacific by 2x

Get notified about new Management Assistant jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$220,000.00-HK$60,000.00 3 days ago

Hong Kong SAR HK 19,000.00-HK 24,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong SAR HK 17,000.00-HK 17,500.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Join to apply for the Assistant Manager - Global Airports Management and Support role at Cathay Pacific

Get AI-powered advice on this job and more exclusive features.

Role Introduction
Reports to: Global Airports Manager - Management and Support
The role is responsible for the overall performance management of airports and head office reinforcements within regional remit. He/she will monitor customer experience metrics, on-time performance (OTP), operational and safety metrics, resources, GHA management and budget.
You are required to analyse the performances and needs in Global Airports for identifying insightful actions and strive for continuous process improvement and digital development.
As an Assistant Manager Global Airports Management and Support, you should have strong analytical skills, project management, process reengineering skills, and above all are a catalyst for change with strong communication and influencing skills.
Key Responsibilities
Account Management and Outport Engagement

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture.
• Manage a healthy relationship with outport airport management teams; ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
• Monitor all customer and operational performance metrics and work with RHoA, Senior/Airport Operations Manager (S/AOM) on improvement plans; work with RHoA and S/AOMs to ensure productivity improvements, manpower management and GHA performance
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance; share innovative ideas or best practices to assist the management of outports to improve performance
• Collate feedback on head office policies and products implementations to ensure operational reliability; organise and conduct regional airport meetings, regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  

• Oversee and support manpower and resource planning at ports within remit; represent ASD in the outport airport recruitment selection process for frontline leaders; work with the Cathay Academy (CXA) to ensure required leadership training is scoped, planned and delivered
  

• Maintain management manuals with the latest airport customer service standards; develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning
• Propose and facilitate the capture of new data over the business processes in Global Airports; promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global); partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputise Global Airports Manager - Management and Support
  

• University graduate or specialised training or equivalent
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
• Good experience in airport operations is a must; fluent spoken and written English and Mandarin; good understanding of airport operation knowledge
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
• Ability to travel overseas extensively when required; computer literacy e.g. Word, Excel, PowerPoint, database management
• Strong working knowledge or experience of outport airport operations; good interpersonal and relationship management skills
• Good problem solving and analytical skills; clear expression and presentation in communication and a strong influencer
• Capable of making timely decision; experience in working in a multi-cultural environment
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense); process re-engineering / mapping skills
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Cathay Pacific by 2x

Get notified about new Management Assistant jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$220,000.00-HK$60,000.00 3 days ago

Hong Kong SAR HK 19,000.00-HK 24,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong SAR HK 17,000.00-HK 17,500.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.


As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.


To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.



If you believe in developing a better tomorrow, read on.



About the Role


This position supports the Information Security Department in advancing the organization's information and cyber security maturity across internal operations and affiliated entities. The role is primarily responsible for leading and overseeing the implementation of robust security controls and governance practices, ensuring alignment with AIA's IT policies, standards, and guidelines. It plays a critical role in safeguarding the confidentiality, integrity, and availability of systems and data, while driving continuous improvement in security operations, risk management, and compliance.



Roles and Responsibilities:


This position is responsible for driving daily operations in key areas of information security, including identity and access management (IAM), vulnerability management, and security assessments, while ensuring compliance with company policies and standards, regulatory and audit requirements. Additionally, the role leads the execution of critical local and groupwide information security uplift initiatives, overseeing the deployment of solutions across IT infrastructure and applications, and validating their effectiveness through rigorous testing.



Daily Operations - Information Security Governance & Control

• Develop and maintain the information security governance framework and risk portfolio in alignment with AIA's IT policies, standards, and guidelines.
• Oversee regular security assessments, including identity and access management (IAM) reviews, vulnerability management, remediation activities, and independent testing of IT infrastructure and applications to ensure compliance with security standards.
• Establish and manage processes to proactively identify technology risks and potential security breaches, ensuring continuous protection of organizational systems and data.
• Supervise IAM operations, including access provisioning, role-based access control, and periodic access certifications, ensuring adherence to compliance and audit requirements.

• Lead the execution of key local information security initiatives, such as IAM enhancements and vulnerability remediation efforts.
• Drive the deployment of groupwide strategic information security solutions across local IT infrastructure and systems.
• Enhance security assessment practices for applications and infrastructure, providing actionable recommendations to strengthen the organization's security posture.

• Lead ad-hoc cross-functional teams on special projects and strategic initiatives related to information security.
• Develop and implement plans to uplift information security controls across the organization.
• Serve as a key liaison with group offices, business partners, corporate clients, IT vendors, and external parties on IT security matters as needed.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.