12 Government Officer jobs in Hong Kong

Manager, Policy Administration

CTF Life

Posted 10 days ago

Job Viewed

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Job Description

2 days ago Be among the first 25 applicants

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Human Resources Business Partner at CTF Life

What the role is?

  • Ensure effective service delivery by establishing appropriate process controls and optimizing team resources as required.
  • Lead a team to deliver outstanding customer service to agents and business partners, while also supporting internal stakeholders in daily operations.
  • Manage policy servicing transactions across multiple administration systems, ensuring compliance with process guidelines, meeting turnaround targets, and maintaining accuracy.
  • Continuously seek and implement opportunities to enhance service quality.
  • Drive service transformation initiatives and lead the team through change.

What we look for?

  • Bachelor’s degree in Business Management or a related discipline.
  • At least 10 years of experience in insurance operations, including a minimum of 3 years in a supervisory capacity.
  • Comprehensive knowledge of insurance operations and strong technical expertise in policy administration.
  • Skilled in procedural design and process improvement.
  • Proficient in both spoken and written English.
  • Solid understanding of corporate policies and Anti-Money Laundering (AML) guidelines.
  • Forward-thinking mindset with a strong drive to adopt technology for continuous improvement and service excellence.

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Insurance and Banking

Referrals increase your chances of interviewing at CTF Life by 2x

Get notified about new Administrative Manager jobs in Hong Kong, Hong Kong SAR .

Office and Administration Manager– Hong Kong, Macau & Asia Assistant Vice President/Vice President, APAC NPNA Lead and Project Manager Office and Administration Manager-Hong Kong, Macau & Asia Assistant Manager / Manager, Facilities and Office Administration Senior Manager, Chief of Staff Office (HK) Assistant Charities Manager / Senior Charities Officer (Engagement) Assistant Manager/ Senior Officer, Business Operations Office

Central & Western District, Hong Kong SAR 2 weeks ago

Assistant General Manager & Team Head, Loan Document Operations Manager, Charities (Youth Upward Mobility) Managing Director / General Manager / Group Business Advisor (CEO Office) Wealth Management - Global Family Office Relationship Manager Senior Admin Manager - Crypto - Up to 60k

Central & Western District, Hong Kong SAR 4 hours ago

Senior Manager, Charities (Project Management, The Palace Museum in Beijing) Project Manager / Technical Business Analyst - Project Management & Services

Wan Chai District, Hong Kong SAR $3,000.00-$3,500.00 1 week ago

Business Analyst/ Assistant Manager- Transformation Project (Insurance) Business Development Manager - Serviced Office

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Manager, Policy Administration

Hong Kong, Hong Kong CTF Life

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from CTF Life

Human Resources Business Partner at CTF Life

What the role is?

  • Ensure effective service delivery by establishing appropriate process controls and optimizing team resources as required.
  • Lead a team to deliver outstanding customer service to agents and business partners, while also supporting internal stakeholders in daily operations.
  • Manage policy servicing transactions across multiple administration systems, ensuring compliance with process guidelines, meeting turnaround targets, and maintaining accuracy.
  • Continuously seek and implement opportunities to enhance service quality.
  • Drive service transformation initiatives and lead the team through change.

What we look for?

  • Bachelor’s degree in Business Management or a related discipline.
  • At least 10 years of experience in insurance operations, including a minimum of 3 years in a supervisory capacity.
  • Comprehensive knowledge of insurance operations and strong technical expertise in policy administration.
  • Skilled in procedural design and process improvement.
  • Proficient in both spoken and written English.
  • Solid understanding of corporate policies and Anti-Money Laundering (AML) guidelines.
  • Forward-thinking mindset with a strong drive to adopt technology for continuous improvement and service excellence.

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Insurance and Banking

Referrals increase your chances of interviewing at CTF Life by 2x

Get notified about new Administrative Manager jobs in Hong Kong, Hong Kong SAR .

Office and Administration Manager– Hong Kong, Macau & Asia Assistant Vice President/Vice President, APAC NPNA Lead and Project Manager Office and Administration Manager-Hong Kong, Macau & Asia Assistant Manager / Manager, Facilities and Office Administration Senior Manager, Chief of Staff Office (HK) Assistant Charities Manager / Senior Charities Officer (Engagement) Assistant Manager/ Senior Officer, Business Operations Office

Central & Western District, Hong Kong SAR 2 weeks ago

Assistant General Manager & Team Head, Loan Document Operations Manager, Charities (Youth Upward Mobility) Managing Director / General Manager / Group Business Advisor (CEO Office) Wealth Management - Global Family Office Relationship Manager Senior Admin Manager - Crypto - Up to 60k

Central & Western District, Hong Kong SAR 4 hours ago

Senior Manager, Charities (Project Management, The Palace Museum in Beijing) Project Manager / Technical Business Analyst - Project Management & Services

Wan Chai District, Hong Kong SAR $3,000.00-$3,500.00 1 week ago

Business Analyst/ Assistant Manager- Transformation Project (Insurance) Business Development Manager - Serviced Office

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Senior Manager, Policy Administration

Hong Kong, Hong Kong Manulife

Posted 24 days ago

Job Viewed

Tap Again To Close

Job Description

The incumbent will be responsible for managing "Manage and Review (M&R)" in-force policy management functions. We are seeking a highly motivated and dynamic individual who is passionate about delivering exceptional service to our customers and distribution channels. As a vital member of the M&R team, you will play a crucial role in collaborating with cross-functional teams and key stakeholders to support the manage and review journey on operational tasks and improvement initiatives. Your contributions will be essential in ensuring service quality and achieving excellence in customer and distribution support.
**Position Responsibilities:**
+ Manage Policy Administration functions and be the lead to review, fine-tune and streamline current work processes and workflows to continuously enhance efficiency and effectiveness.
+ Collaborate with offshore teams to accelerate and execute the rollout of various customer transactions and new service functions. Facilitate the delivery of overall service levels, particularly focusing on turnaround times and accuracy commitments.
+ Represent M&R in New Product and Product Day2 development discussions, addressing workflow and UR requirements. Work with the Product team to develop materials for new features, such as forms, correspondences, agent/customer communication messages, etc., and facilitate the application process for new service features to digital submission.
+ Participate in other projects, including service improvement initiatives and all projects impacting M&R, such as system migration/re-platform/reskin, regulatory projects, BCP, system upgrades, etc.
+ Support the processing of complex Policy Admin requests with excellent follow-up with customers and distribution until completion.
+ Deliver outstanding policy service to VIP group customers and distribution channels.
+ Provide services offered to ManulifePro prestige advisors and handle special requests or questions from management.
**Required Qualifications:**
+ Bachelor's Degree, preferably in a business-related field.
+ 10 years or more industry experience in Policy Admin Servicing, with experience in running business projects being an advantage.
+ Decisive, able to work independently, and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment.
+ Ability to maintain and build relationships with internal teams.
+ Good communication and presentation skills.
+ Fluent in Mandarin and English.
+ High proficiency in reading and writing English and Chinese.
+ Strong sense of ownership and attention to detail.
+ Customer-oriented.
+ Good PC skills, including MS Word, Excel, and PowerPoint.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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Policy Administration Officer – Customer Service Focus

Allianz Partners Hong Kong

Posted today

Job Viewed

Tap Again To Close

Job Description

Policy Administration Officer – Customer Service Focus Policy Administration Officer – Customer Service Focus

3 days ago Be among the first 25 applicants

The Policy Administration Officer will play a key role in supporting insurance customers by managing policy servicing tasks and acting as a key communication bridge between the company and clients. This role requires strong interpersonal skills, attention to detail, and a proactive mindset to ensure customer satisfaction and operational efficiency.

Key Responsibilities:

  • Serve as the primary point of contact for clients regarding policy administration matters (e.g., endorsements, renewals, cancellations, and document requests).
  • Proactively reach out to customers to clarify missing information, verify policy details, or guide them through administrative processes.
  • Accurately process policy changes in the system in line with company guidelines and regulatory requirements.
  • Collaborate with underwriting, claims, and finance teams to ensure seamless service delivery to clients.
  • Monitor service requests and follow up with clients to ensure timely resolution and high customer satisfaction.
  • Handle client queries via email, phone, or in-person in a professional, empathetic, and efficient manner.

Required Qualifications:

  • Diploma or Bachelor's degree in Business, Insurance, or related field.
  • 1–3 years of experience in policy administration, customer service, or insurance operations.
  • Strong communication skills (verbal and written) in Cantonese and English; knowledge of Mandarin is a strong plus.
  • Customer-oriented mindset with the ability to handle inquiries and resolve issues patiently and professionally.
  • Detail-oriented with excellent organizational and time management skills.
  • Proficiency in Microsoft Office and experience with insurance administration systems (e.g., policy management platforms).
  • Ability to work both independently and as part of a collaborative team.
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Insurance

Referrals increase your chances of interviewing at Allianz Partners Hong Kong by 2x

Get notified about new Administrative Officer jobs in Hong Kong SAR .

Hong Kong SAR HK$15,000.00-HK$5,000.00 1 week ago

Administration Executive, Executive Office Administration Officer (Hospitality Industry) Administrative Officer (Facilities Management)

Hong Kong SAR HK 18,500.00-HK 19,500.00 3 weeks ago

Administrative Support Officer - Hong Kong Business Administrative Officer (Shatin Racecourse)

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

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Policy Administration Officer – Customer Service Focus

Hong Kong, Hong Kong Allianz Partners Hong Kong

Posted today

Job Viewed

Tap Again To Close

Job Description

Policy Administration Officer – Customer Service Focus Policy Administration Officer – Customer Service Focus

3 days ago Be among the first 25 applicants

The Policy Administration Officer will play a key role in supporting insurance customers by managing policy servicing tasks and acting as a key communication bridge between the company and clients. This role requires strong interpersonal skills, attention to detail, and a proactive mindset to ensure customer satisfaction and operational efficiency.

Key Responsibilities:

  • Serve as the primary point of contact for clients regarding policy administration matters (e.g., endorsements, renewals, cancellations, and document requests).
  • Proactively reach out to customers to clarify missing information, verify policy details, or guide them through administrative processes.
  • Accurately process policy changes in the system in line with company guidelines and regulatory requirements.
  • Collaborate with underwriting, claims, and finance teams to ensure seamless service delivery to clients.
  • Monitor service requests and follow up with clients to ensure timely resolution and high customer satisfaction.
  • Handle client queries via email, phone, or in-person in a professional, empathetic, and efficient manner.

Required Qualifications:

  • Diploma or Bachelor's degree in Business, Insurance, or related field.
  • 1–3 years of experience in policy administration, customer service, or insurance operations.
  • Strong communication skills (verbal and written) in Cantonese and English; knowledge of Mandarin is a strong plus.
  • Customer-oriented mindset with the ability to handle inquiries and resolve issues patiently and professionally.
  • Detail-oriented with excellent organizational and time management skills.
  • Proficiency in Microsoft Office and experience with insurance administration systems (e.g., policy management platforms).
  • Ability to work both independently and as part of a collaborative team.
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Insurance

Referrals increase your chances of interviewing at Allianz Partners Hong Kong by 2x

Get notified about new Administrative Officer jobs in Hong Kong SAR .

Hong Kong SAR HK$15,000.00-HK$5,000.00 1 week ago

Administration Executive, Executive Office Administration Officer (Hospitality Industry) Administrative Officer (Facilities Management)

Hong Kong SAR HK 18,500.00-HK 19,500.00 3 weeks ago

Administrative Support Officer - Hong Kong Business Administrative Officer (Shatin Racecourse)

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

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Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

GUM | Your MPF & EB Expert | Hong Kong

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

1 day ago Be among the first 25 applicants

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

Pioneers

GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

WE GIVE U MORE.

GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

Fast-Learning

GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.

Team work

We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.

People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.

We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!

About The Role

We are looking for a highly motivated and experienced Officer/Senior Officer to join our CSPA team. In this role, you will primarily focus on policy administration tasks. As an Officer/Senior Officer, you will be essential in ensuring the smooth administration and processing of insurance policies, contributing to the overall efficiency and success of our business.

Key Responsibilities

Customer Services:

  • Provide after-sales services for corporate and individual clients.
  • Handle client inquiries and facilitate the claims process, providing information on policy specifics related to Employee Benefit Insurance and General Insurance.

Policy Administration

  • Assist in the administration of policies by ensuring all documentation is processed accurately and maintained in compliance with established standards.
  • Provide support to clients with inquiries regarding policy coverage, benefits, and any changes to their policies.
  • Ensure all policy documents and endorsements are followed up within the month of the policy effective date.
  • Process billing within the month of the policy effective date, ensuring a high level of accuracy.
  • Monitor outstanding premiums, ensuring that all amounts are addressed promptly.
  • Work closely with internal teams to manage General Insurance retention before policy expiry.
  • Handle any ad hoc assignments as needed

Qualifications

  • Bachelor’s Degree with 1-3 years of experience in Employee Benefits and/or General Insurance at a broker firm or insurance company is preferred
  • Holder of Insurance license (IIQE papers I, II & III) are highly preferable
  • Strong understanding of employee benefits and general insurance principles and practices.
  • Strong analytical, problem-solving skills and excellent communication and interpersonal abilities
  • Proficient in MS Office (Word, Excel, Outlook) and comfortable learning new systems (experience with ERP systems an advantage)
  • Attention to detail and strong organizational skills
  • Immediate availability is highly preferred
  • Candidates with more experiences will be considered to Senior Officer position

We Offer

  • 5-days work
  • Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
  • Flexible working policy
  • Diversified exposures over institutional, corporate, and individual clients
  • Attractive monthly basic salary and incentive payments
  • Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
  • Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
  • Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
  • Pension Benefits on top of MPF mandatory contribution

Join the GUMbees today!

Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking "Apply Now".

All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Other
Job function
  • Job function Finance and Sales
  • Industries Insurance

Referrals increase your chances of interviewing at GUM | Your MPF & EB Expert | Hong Kong by 2x

Get notified about new Customer Service Specialist jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Assistant Customer Service Manager, Customer Relations

Wan Chai District, Hong Kong SAR 5 days ago

Customer Care Advisor (English Speaking) Customer Service Assistant (Call Centre / Hotline)

Hong Kong SAR HK$18,000.00-HK$8,000.00 2 weeks ago

Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Central, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Sha Tin District, Hong Kong SAR 1 week ago

Customer Service Representative (Part-time) (Sunday Working)

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

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This advertiser has chosen not to accept applicants from your region.

Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

Hong Kong, Hong Kong GUM | Your MPF & EB Expert | Hong Kong

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

1 day ago Be among the first 25 applicants

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

Pioneers
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

WE GIVE U MORE.
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.
Fast-Learning
GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.
Team work
We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.
People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.
We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!
About The Role
We are looking for a highly motivated and experienced Officer/Senior Officer to join our CSPA team. In this role, you will primarily focus on policy administration tasks. As an Officer/Senior Officer, you will be essential in ensuring the smooth administration and processing of insurance policies, contributing to the overall efficiency and success of our business.
Key Responsibilities
Customer Services:

  • Provide after-sales services for corporate and individual clients.
  • Handle client inquiries and facilitate the claims process, providing information on policy specifics related to Employee Benefit Insurance and General Insurance.
Policy Administration
  • Assist in the administration of policies by ensuring all documentation is processed accurately and maintained in compliance with established standards.
  • Provide support to clients with inquiries regarding policy coverage, benefits, and any changes to their policies.
  • Ensure all policy documents and endorsements are followed up within the month of the policy effective date.
  • Process billing within the month of the policy effective date, ensuring a high level of accuracy.
  • Monitor outstanding premiums, ensuring that all amounts are addressed promptly.
  • Work closely with internal teams to manage General Insurance retention before policy expiry.
  • Handle any ad hoc assignments as needed
Qualifications
  • Bachelor’s Degree with 1-3 years of experience in Employee Benefits and/or General Insurance at a broker firm or insurance company is preferred
  • Holder of Insurance license (IIQE papers I, II & III) are highly preferable
  • Strong understanding of employee benefits and general insurance principles and practices.
  • Strong analytical, problem-solving skills and excellent communication and interpersonal abilities
  • Proficient in MS Office (Word, Excel, Outlook) and comfortable learning new systems (experience with ERP systems an advantage)
  • Attention to detail and strong organizational skills
  • Immediate availability is highly preferred
  • Candidates with more experiences will be considered to Senior Officer position
We Offer
  • 5-days work
  • Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
  • Flexible working policy
  • Diversified exposures over institutional, corporate, and individual clients
  • Attractive monthly basic salary and incentive payments
  • Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
  • Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
  • Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
  • Pension Benefits on top of MPF mandatory contribution
Join the GUMbees today!
Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking "Apply Now".
All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Other
Job function
  • Job function Finance and Sales
  • Industries Insurance

Referrals increase your chances of interviewing at GUM | Your MPF & EB Expert | Hong Kong by 2x

Get notified about new Customer Service Specialist jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Assistant Customer Service Manager, Customer Relations

Wan Chai District, Hong Kong SAR 5 days ago

Customer Care Advisor (English Speaking) Customer Service Assistant (Call Centre / Hotline)

Hong Kong SAR HK$18,000.00-HK$8,000.00 2 weeks ago

Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Central, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Sha Tin District, Hong Kong SAR 1 week ago

Customer Service Representative (Part-time) (Sunday Working)

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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About the latest Government officer Jobs in Hong Kong !

Account Technology Strategist - Public Sector

Cyberport Microsoft Corporation

Posted 3 days ago

Job Viewed

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Job Description

Microsoft's Enterprise Public Sector Account Team focuses on empowering customers on their AI Transformation journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
As an **Enterprise PS Account Technology Strategist** , you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers' desired business outcomes and achieving Microsoft's business objectives.
Paired with an Enterprise PS Account Executive, leveraging your large, multi-functional v-team across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies. With a proven history of innovating technical solutions to achieve customers' business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers' AI vision and to ultimately become their trusted technology advisor.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Technical Relationship Development:** Co-own, manage, and develop relationships with CTO/CDO/CIO/CISO and Innovation/DT Leaders within customer businesses. Leverage these relationships to develop deep strategic engagements for positive impact on the customer's business.
+ **Enterprise Business Architecture:** Understand customers' business challenges at a strategic level to create business/enterprise architecture and solution roadmaps aligned with their specific business processes and priorities. Create and maintain the strategic 3 Horizon roadmap for the customer.
+ **Technical Orchestration:** Act as the Technology Sales Leader in Solution Plays and Industry Cloud, connecting Industry/Business priorities. Orchestrate and align STU + CSU (or partner) resources through various stages to achieve the desired industry architecture strategy and solutions.
+ **AI and Thought Leadership:** Move from foundational to competent in technology thought leadership and align AI plans with customer conversations.
+ **Customer Conversations:** Play a critical role in understanding customer maturity and aligning products with customer journeys. Formulate business-to-IT technical roadmaps.
+ **Performance Metrics:** Align ATS performance metrics with AE metrics, particularly in terms of pipeline coverage and quota.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience
+ OR equivalent experience
**Preferred Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience
+ OR equivalent experience
+ 6+ years experience in digital transformation, or using technology to drive customer business outcomes
+ Experience in Aviation Industry or related field is a plus
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Director/Senior Manager, Indirect Procurement - Public Sector

ConnectedGroup

Posted 10 days ago

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Job Description

Director/Senior Manager, Indirect Procurement - Public Sector

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Director/Senior Manager, Indirect Procurement - Public Sector

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Job Reference No.: A026606 (AFCW-150338)

JOB SUMMARY:

This is a rare opportunity to join a prominent organization as a Director/Senior Manager, Indirect Procurement. This role involves managing procurement operations and strategies, focusing on optimizing supply chain efficiencies. The ideal candidate will have extensive procurement experience, a strong background in supplier management, and a proven ability to drive performance and strategic initiatives.

KEY RESPONSIBILITIES:

  • Oversee the daily functions of the Purchasing team, ensuring effective workload management.
  • Ensure compliance with relevant policies and regulations while suggesting improvements for efficiency.
  • Support team development by addressing operational challenges and fostering a culture of growth.
  • Establish and update procurement policies and procedures for various goods and services.
  • Provide administrative support to relevant committees overseeing procurement activities.
  • Generate reports and analyze data to assist in decision-making and planning.
  • Lead efforts in adopting new technologies to enhance operational efficiency.
  • Monitor industry trends and regulations to maintain effective and compliant procurement practices.

QUALIFICATIONS:

  • Have a minimum of eight years of substantial managerial experience in procurement, ideally in the public sector or large organizations.
  • Bachelor's degree in Business, Supply Chain Management, or a related field; relevant certifications are a plus.
  • Experience managing a team and fostering a collaborative work environment.
  • Proficiency in procurement software and systems.

Interested parties please submit your CV to

For a more comprehensive list of current opportunities, please visit

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Purchasing
  • Industries Transportation, Logistics, Supply Chain and Storage

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Wan Chai District, Hong Kong SAR 2 weeks ago

PURCHASING MANAGER – watch trading / manufacturing (Kwai Fong/5 days) PURCHASING MANAGER – US watch trading / manufacturing (Kwai Fong/5 days) PURCHASING MANAGER – European watch trading / manufacturing (Kwai Fong/5 days) Senior Manager, Global Freight & Warehousing Procurement

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This advertiser has chosen not to accept applicants from your region.

Director/Senior Manager, Indirect Procurement - Public Sector

Hong Kong, Hong Kong ConnectedGroup

Posted 3 days ago

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Job Description

Director/Senior Manager, Indirect Procurement - Public Sector

Join to apply for the Director/Senior Manager, Indirect Procurement - Public Sector role at ConnectedGroup

Director/Senior Manager, Indirect Procurement - Public Sector

1 day ago Be among the first 25 applicants

Join to apply for the Director/Senior Manager, Indirect Procurement - Public Sector role at ConnectedGroup

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from ConnectedGroup

Job Reference No.: A026606 (AFCW-150338)

JOB SUMMARY:

This is a rare opportunity to join a prominent organization as a Director/Senior Manager, Indirect Procurement. This role involves managing procurement operations and strategies, focusing on optimizing supply chain efficiencies. The ideal candidate will have extensive procurement experience, a strong background in supplier management, and a proven ability to drive performance and strategic initiatives.

KEY RESPONSIBILITIES:

  • Oversee the daily functions of the Purchasing team, ensuring effective workload management.
  • Ensure compliance with relevant policies and regulations while suggesting improvements for efficiency.
  • Support team development by addressing operational challenges and fostering a culture of growth.
  • Establish and update procurement policies and procedures for various goods and services.
  • Provide administrative support to relevant committees overseeing procurement activities.
  • Generate reports and analyze data to assist in decision-making and planning.
  • Lead efforts in adopting new technologies to enhance operational efficiency.
  • Monitor industry trends and regulations to maintain effective and compliant procurement practices.

QUALIFICATIONS:

  • Have a minimum of eight years of substantial managerial experience in procurement, ideally in the public sector or large organizations.
  • Bachelor's degree in Business, Supply Chain Management, or a related field; relevant certifications are a plus.
  • Experience managing a team and fostering a collaborative work environment.
  • Proficiency in procurement software and systems.

Interested parties please submit your CV to

For a more comprehensive list of current opportunities, please visit

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Purchasing
  • Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at ConnectedGroup by 2x

Sign in to set job alerts for “Senior Procurement Manager” roles. Senior Procurement Operations Manager (HK) Senior Manager, Quality - HK Sourcing Office Head of Office Administration, Reputable Insurance Company

Central & Western District, Hong Kong SAR 2 weeks ago

Senior Manager / Assistant Director, Strategic Sourcing and Procurement Procurement Manager - Organization & Productivity Management

Wan Chai District, Hong Kong SAR 2 weeks ago

PURCHASING MANAGER – watch trading / manufacturing (Kwai Fong/5 days) PURCHASING MANAGER – US watch trading / manufacturing (Kwai Fong/5 days) PURCHASING MANAGER – European watch trading / manufacturing (Kwai Fong/5 days) Senior Manager, Global Freight & Warehousing Procurement

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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