What Jobs are available for Guest Relations in Hong Kong?

Duty and Responsibilities:

· Reception duties in a professional and courteous manner

· Registration and greet internal and external guests in a professional manner

· To organize conference and meeting room bookings

· Excellent customer servicing attitude and professional telephone manner

· Dealing the queries by email

· Co-ordinate and assist the meeting room setup

· Arrange and handle catering services/ tea services as required

· Vendor management for coffee machine, ordering of office supplies, beverage and refreshments

· To assist in company events

· Check any furniture, fixtures and equipment faults and report to relevant party for prompt resolution

· Mail & Courier handling

· Maintain the reception area, meeting rooms and collaboration area are neat and tidy

· Handle ad-hoc projects as assigned

Requirement:

· Degree holder with 1-2 relevant working experience is highly preferred

· Prior Front Desk, Concierge, customer service or other hospitality experience preferred

· Adapt to communicate and engage with people from various cultures, background and levels

· Ability to solve problems in standard situations. Requires basic analytical skills

· Excellent customer servicing attitude and professional manner.

· Good command of both written and spoken Cantonese, English and Mandarin

· Working knowledge/competency of Microsoft Office Suite (Outlook, Word, Excel & PowerPoint) is preferable.

· Able to work independently and proactive

We offer highly motivated remuneration package. Please apply with full resume with your CURRENT and EXPECTED salary by clicking the ''APPLY NOW'' button.

We are an equal opportunity employer.  Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful.

Country/Region

Hong Kong SAR

Province/City

Hong Kong SAR

Hiring Entity

Rosewood Hong Kong

Department

Rooms - Front Office

Job Type

Full-time Permanent

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks

Essential duties and responsibilities

• Assist Guest Relations Manager in maintaining the highest level of standard in service and supervising subordinates within the section, with the responsibility of daily operation.
• Ensure our VIPs receive the best personalized service and most comfortable and memorable experience during their stay or visit at Rosewood Hong Kong.
• Be a good role model for the team and demonstrate positive attitude, as well as self-disciplined and self-motivated competencies.
• Be responsible for advising relevant management of all upcoming SAGs to ensure a seamless, outstanding experience for guests and that appropriate actions are taken in a timely fashion to address special requirements
• Study and analyze guest profiles on both Rooms' and Food & Beverage's arrival reports to ensure that standards are maintained at a superior level on a daily basis and that all VIPs arriving at the hotel are recognized and well looked after; Help all operational departments to meet guest's request meaningfully, consistently, effectively and cost-efficiently.
• Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness
• Become the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments
• Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms
• Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs
• Possess a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, etc.

Requirements

• Minimum 3 years in hotel guest relations experience with supervisory experience in a luxury or ultra-luxury environment
• Proficiency in English, Putonghua and Cantonese is an advantage
• Familiarity with the local area and general concierge services; ability to enforce hotel's standards, policies and procedures with all staff
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
• Previous experience with Opera System is highly preferred

A culmination of the group's differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood's high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong's numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood's signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.

We are looking for a Guest Relations Officer based at Kowloon Shangri-La, Hong Kong

As a Guest Relations Officer, we rely on you to:

• Understand guest preference and provide quality services
• Greet all VIP guests and bit farewell, and provide a smooth and seamless check in and check out experience
• Handle guests' inquiries and actively collect feedback from guests
• Ensure all interactions with guests are handled professionally and with care adhering to Hotel's policies and procedures

We are looking for someone who has:

• Higher Diploma or above in Hospitality Management or other related disciplines
• Minimum 1 year experience in the Hotel or Service Industry
• Self-motivated and well-organized
• Outgoing, customer oriented and self motivated individual
• Strong communications skills and interpersonal skills
• Excellent command of spoken English and Putonghua

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: /

WhatsApp:

Email:

Website: 

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

Hong Kong Disneyland Resort delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.

Interested in a career with a difference? Join us now

Responsibilities :

• Handling Guests' enquiries, requests and comments
• Achieve Disney service standard which beyond Guests' expectation proactively
• Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling
• Work with other Line of Business to maintain consistent Guest Service standard
• Assist in group ticketing operations with cash handling duties

Basic Qualifications :

• Good command of both written and spoken English and Chinese (including both Cantonese and Mandarin)
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Proficiency in computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
• Willingness to work at different locations in the resort area, including outdoor locations

Preferred Qualifications:

• Ability to speak other Foreign language(s)
• Formal qualifications from Hotel, Hospitality or Tourism Management related courses
• Customer service oriented, experience in customer service or complaint handling

Additional Information :

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking "Next" on each page, then "Submit" on the final page.

Job ID BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Oct. 15, 2025

Hong Kong Disneyland Resort delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.

Interested in a career with a difference? Join us now

• Handling Guests' enquiries, requests and comments
• Achieve Disney service standard which beyond Guests' expectation proactively
• Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling
• Work with other Line of Business to maintain consistent Guest Service standard
• Assist in group ticketing operations with cash handling duties

• Good command of both written and spoken English and Chinese (including both Cantonese and Mandarin)
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Proficiency in computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
• Willingness to work at different locations in the resort area, including outdoor locations

• Ability to speak other Foreign language(s)
• Formal qualifications from Hotel, Hospitality or Tourism Management related courses
• Customer service oriented, experience in customer service or complaint handling

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION

Job Descriptions:

• 處理訂座及安排座位
• 安排客人就座及介紹餐廳菜式
• 處理查詢及有禮回答客人問題

Job Requirements:

• 有高級餐廳工作經驗優先
• 良好英語及廣東話
• 友善得體
• 具團隊精神

Benefit︰

• 每月6天例假
• 年假10天起
• 員工膳食
• 營業獎金
• 年終獎金
• 貼士
• 在職培訓
• 介紹人獎金
• 醫療保險
• 員工折扣優惠
• 良好晉升機會

Interested parties, please contact us via

WhatsApp: / with CV

For more information, please visit our website:

All applications will be handled with strict confidence and all data collected will be used for recruitment purposes only.

工作類型: 全職

薪酬: $19,000.00至$23,000.00(每月)

福利:

• 有薪年假
• 供膳食
• 員工購物優惠
• 晉升機會
• 醫療保險
• 額外休息日

工作經驗:

• 餐飲業: 1 年 (必要條件)

語言:

• 廣東話 (必要條件)
• 英文 (必要條件)

工作授權:

• 香港 (必要條件)

Work Location: 親身到場

• Responsible and familiar with front desk duties including greeting customers, handling customers' enquiries and complaints and records keeping
• Provide administrative support to the guests
• Ensure smooth operations of the reception area
• Host service committee meetings with other departments
• Communicate with related vendors on system requirement and enhancement
• Host customer service training
• Supervise junior Assistant Guest Relations Officer

• Degree or diploma holder, preferably in hotel or tourism management
• At least 2 year of customer service experience, preferably in hospitality, tourism, hotel or related service industry
• People-oriented with full commitment to customer service
• Proactive and able to work under high pressure
• Good command of spoken and written English and Chinese
• Proficient in MS Office and Chinese Word processing
• Willing to work on shift
• Candidate with less experience will be considered as Assistant Guest Relations Officer

*Gleneagles always prioritizes staff's well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development

Each day is full of opportunities to enrich the lives of our guests and colleagues, to create new experiences and to make new discoveries. With us, it's not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us.

Responsibilities

• Provide courteous, professional and efficient service at all times
• Be responsible for providing check-in and check-out
• Respond to guest requests' efficiently
• Actively promote Hotel's facilities and services
• Establish great connection with guest to build up positive guest relationship

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take up challenges in different roles of front office operations
• Courteous, service-oriented with pleasant personality
• Strong communications and interpersonal skills
• Proficiency in Microsoft office applications and Opera System

As a Guest Relations Officer in the top leading financial institute, providing excellent hospitality service to our clients is our top priority.

We provide first class assistances to perfection, we deliver a professional, informative, and well-mannered service at our front house receptions.

If you think if you can join a professional and dynamic team and become the first point of contact for our guests, here's your key responsibilities:

Responsibilities:

• Greet and welcome guests in a courteous and professional manner
• Assist with visitor registration, conference room reservations, switchboard calls and emails handling.
• Manage from small to large traffic flow and ensure a smooth customer experience is met in the reception area at all time
• Liaise with different departments and vendors to set up meetings and events
• Provide supports to the Operations/Guest Services Manager in various ad-hoc projects

Requirements:

• At least 2 years of experience in the hotel, guest services, or tourism industry is a plus.
• A detail-oriented and customer-oriented mindset with excellent verbal and written communication skills
• Proficiency in MS applications and computer literacy (MS Excel, Word, Email)
• Well-presented appearance and professional manner
• A hardworking and team player attitude

Work Hour:

• 5 days' work / 9 hours per day
• Saturday, Sunday & Public Holiday off