202 Guest Relations jobs in Hong Kong

Join to apply for the Guest Relations Officer / Assistant Guest Relations Officer role at Gleneagles Hospital Hong Kong

22 hours ago Be among the first 25 applicants

Join to apply for the Guest Relations Officer / Assistant Guest Relations Officer role at Gleneagles Hospital Hong Kong

Gleneagles Hospital Hong Kong (Gleneagles) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services.
Located at Wong Chuk Hang on Hong Kong Island South, Gleneagles provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties. As Hong Kong’s top-notch private teaching hospital, Gleneagles also contributes to the training and development of healthcare professionals, and advancement of clinical research.
Gleneagles is a joint venture hospital between IHH Healthcare and CTF Services Limited and is managed by IHH Healthcare. The University of Hong Kong is the exclusive clinical partner of Gleneagles and is responsible for clinical governance.
Job Responsibilities

• Responsible and familiar with front desk duties including greeting customers, handling customers’ enquiries and complaints and records keeping
• Provide administrative support to the guests
• Ensure smooth operations of the reception area
• Host service committee meetings with other departments
• Communicate with related vendors on system requirement and enhancement
• Host customer service training
• Supervise junior Assistant Guest Relations Officer
  

• Degree or diploma holder, preferably in hotel or tourism management
• At least 2 year of customer service experience, preferably in hospitality, tourism, hotel or related service industry
• People-oriented with full commitment to customer service
• Proactive and able to work under high pressure
• Good command of spoken and written English and Chinese
• Proficient in MS Office and Chinese Word processing
• Willing to work on shift
• Candidate with less experience will be considered as Assistant Guest Relations Officer
• Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!
• Gleneagles will launch a Voluntary Provident Fund Scheme in 2023 - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap! Join us now and let us be your long-term partner through your journey of career development!
  

• Seniority level Entry level

• Employment type Other

• Job function Sales, Science, and General Business
• Industries Hospitals and Health Care

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Kowloon City District, Hong Kong SAR 5 months ago

Kowloon City District, Hong Kong SAR 5 months ago

Wan Chai District, Hong Kong SAR 1 week ago

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Join to apply for the Guest Relations Officer role at Hong Kong Football Club

1 week ago Be among the first 25 applicants

Join to apply for the Guest Relations Officer role at Hong Kong Football Club

Hong Kong Football Club (HKFC) was founded in 1886 with a mission to facilitate the development of sporting activities in Hong Kong. Our vision is to be recognised as one of the leading not-for-profit sports clubs in the world. We started with two main sports: rugby and soccer, and with the dedication and enthusiasm of our members, we have evolved into a club which promotes, hosts and plays a total of 11 different sports including hockey, squash, lawn bowls, netball, tennis, badminton, swimming and triathlon, golf and tenpin bowling.

Regarded as one of the finest sporting clubs in Asia, the 64,000-square-metre Club building offers the largest range of facilities among all the sports clubs in Hong Kong. HKFC not only provides Hong Kong with a world-class venue for many major international sports events, such as the Club’s Rugby Tens, Soccer Sevens and PSA Squash Open tournaments, but is also a key contributor to Hong Kong’s thriving sporting and social community.

Website:

• Assist members and guests with various bookings.
• Assist members and guest with various applications.
• Issuing various temporary membership cards to members and guests.
• Assist members to check their monthly statements.
• Act as Cashier to collect payment.
• Communicate with different Departments to solve members and guests requests
• To ensure members and guests are following the club rules.
• Building rapport and interact with members and guests.
• Report emergency situation to Superior.
  
  

• Holder of Degree / Advanced Diploma or above holder in Hospitality or related discipline
• 1-2 years of experience in customer service industry preferred
• Be independent and presentable in handling front desk and telephone enquires
• Cheerful personality with good interpersonal & communication skills
• Good command of English & Cantonese
• Proficient in MS Word & Excel
• Shift working hours (No overnight shift required)
• Fresh graduate will also be considered
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

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Kowloon City District, Hong Kong SAR 5 months ago

Kowloon City District, Hong Kong SAR 5 months ago

Wan Chai District, Hong Kong SAR 5 days ago

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Job Opportunities Guest Relations Officer Job Details Business Unit The Mira Hong Kong
Job ID MIRA-FD-GRO-202547
Post Date 2 Jun 2025
Application Deadline 30 Jun 2025
Job Description The Job

• Greet guest upon arrival and departure
• Handle guest check-in, check-out and render accurate information to guest upon inquiry
• Provide assistance at club floor counter and the lounge

• A minimum of diploma in education level in Hotel studies
• 1 year hotel operations experience, preferably in Front Office or Guest Relations area; fresh graduate may be considered
• Excellent command in English and Chinese (Mandarin)
• Energetic with passion, with cheerful and hospitable personalities
• Excellent interpersonal and communication skills with friendly and guest-oriented attitude

Interested parties, please send your application with expected salary to Human Resources Manager by:

E-mail: (in word format)
WhatsApp: 6388-5210
Call: 2315-5817

Personal data collected will be used only for recruitment purpose. We are an equal opportunity employer.

Join to apply for the Guest Relations Officer role at New World Millennium Hong Kong Hotel

Each day is full of opportunities to enrich the lives of our guests and colleagues, create new experiences, and make new discoveries. With us, it’s not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us.

• Provide courteous, professional, and efficient service at all times
• Be responsible for check-in and check-out procedures
• Respond to guest requests efficiently
• Actively promote the hotel’s facilities and services
• Establish strong connections with guests to build positive relationships

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take on challenges in different roles within front office operations
• Courteous, service-oriented, with a pleasant personality
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications and Opera System

• Entry level

• Full-time

• Customer Service

• Hospitality

Join to apply for the Guest Relations Officer role at New World Millennium Hong Kong Hotel

Each day is full of opportunities to enrich the lives of our guests and colleagues, create new experiences, and make new discoveries. With us, it’s not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us.

• Provide courteous, professional, and efficient service at all times
• Be responsible for check-in and check-out procedures
• Respond to guest requests efficiently
• Actively promote the hotel’s facilities and services
• Establish strong connections with guests to build positive relationships

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take on challenges in different roles within front office operations
• Courteous, service-oriented, with a pleasant personality
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications and Opera System

• Entry level

• Full-time

• Customer Service

• Hospitality

• Greet guest upon arrival and departure
• Handle guest check-in, check-out and render accurate information to guest upon inquiry
• Provide assistance at club floor counter and the lounge

• A minimum of diploma in education level in Hotel studies
• 1 year hotel operations experience, preferably in Front Office or Guest Relations area; fresh graduate may be considered
• Excellent command in English and Chinese (Mandarin)
• Energetic with passion, with cheerful and hospitable personalities
• Excellent interpersonal and communication skills with friendly and guest-oriented attitude

Interested parties, please send your application with expected salary to Human Resources Manager by:

E-mail: (in word format)
WhatsApp: 6388-5210
Call: 2315-5817

Personal data collected will be used only for recruitment purpose. We are an equal opportunity employer.

Join to apply for the Guest Relations Officer/Assistant role at E. Lite Property Management Ltd.

1 day ago Be among the first 25 applicants

Join to apply for the Guest Relations Officer/Assistant role at E. Lite Property Management Ltd.

We are the subsidiary of Early Light International (Holdings) Limited, is a sizable real estate and asset management company. Our portfolio includes a diverse selection of premier shopping malls, offices, residential complexes, serviced apartments and car parks. We are looking for a high caliber, energetic and knowledgeable candidate to join our team.

Responsibilities

• Responsible for greeting and helpful customer services to the guests, such as enquiry and complaint
• Maintain a good relationship with guests
• Handle daily operations such as guest's check-in and check-out, room checking, leasing documents
• Ad hoc duties as assigned
  
  

• Diploma or above in Hospitality Management or related disciplines
• Service oriented with good communication and interpersonal skills
• Able to work independently
• Fresh Graduate will be considered
• Good command of both written and spoken in English and Chinese (including Cantonese and Mandarin)
  
  

• Seniority level Entry level

• Employment type Other

• Job function General Business and Other

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Kowloon City District, Hong Kong SAR 5 months ago

Kowloon City District, Hong Kong SAR 5 months ago

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Join to apply for the The Club & Guest Relations Supervisor role at Shangri-La Group

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Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests a variety of options to suit different preferences.

Position Overview

We are seeking a Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong. In this role, you will:

• Understand guest preferences and provide high-quality service
• Greet VIP/Club guests and bid farewell
• Ensure smooth check-in and check-out processes, as well as F&B services
• Handle guest inquiries and collect feedback
• Maintain professional and caring interactions with guests in accordance with hotel policies
• Supervise the Club & Guest Relations operations to maximize guest satisfaction

Qualifications

• Minimum 3 years of experience in Front Office/Guest Relations at a luxury hotel
• Customer-oriented, self-motivated, and independent
• Strong leadership and communication skills
• Proficiency in English, Cantonese, and Putonghua

All applicant information will be kept confidential and used solely for recruitment purposes.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Management and Customer Service
• Industries: Hospitality, Travel Arrangements, Food and Beverage Services

Join to apply for the The Club & Guest Relations Supervisor role at Shangri-La Group

Get AI-powered advice on this job and more exclusive features.

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests a variety of options to suit different preferences.

Position Overview

We are seeking a Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong. In this role, you will:

• Understand guest preferences and provide high-quality service
• Greet VIP/Club guests and bid farewell
• Ensure smooth check-in and check-out processes, as well as F&B services
• Handle guest inquiries and collect feedback
• Maintain professional and caring interactions with guests in accordance with hotel policies
• Supervise the Club & Guest Relations operations to maximize guest satisfaction

Qualifications

• Minimum 3 years of experience in Front Office/Guest Relations at a luxury hotel
• Customer-oriented, self-motivated, and independent
• Strong leadership and communication skills
• Proficiency in English, Cantonese, and Putonghua

All applicant information will be kept confidential and used solely for recruitment purposes.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Management and Customer Service
• Industries: Hospitality, Travel Arrangements, Food and Beverage Services