213 Guest Services jobs in Hong Kong

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.

Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

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Tsuen Wan District, Hong Kong SAR 3 weeks ago

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Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

3 days ago Be among the first 25 applicants

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong
Responsibilities

• Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
• Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Responsible for the managing and supervising all front desk staff
• Performs any other reasonable duties as required by the Management from time to time.
  

• Degree holder in Hotel/ Hospitality Management
• Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
• Good interpersonal and communication skills
• Mature, independent, proactive, service- oriented and attentive to detail
• Service oriented with pleasant personality
• Good command of spoken and written English, Mandarin and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

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Tsuen Wan District, Hong Kong SAR 1 month ago

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Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.
Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Royal View by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

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Join to apply for the Guest Services Manager role at Sino Hotels

1 week ago Be among the first 25 applicants

Join to apply for the Guest Services Manager role at Sino Hotels

Hong Kong Gold Coast Hotel is a family beach resort conveniently located within a 30-minute drive from Central. Tranquil tropical gardens with direct access to Golden Beach provide the perfect setting for a dream wedding, a relaxing family holiday, a romantic getaway or corporate team-building events. Our 453 rooms and suites, including ten kid-themed rooms, feature views of the sea or the marina of neighbouring Gold Coast Yacht & Country Club, allowing guests to be comforted by the cool sea breeze as they enjoy genuine warmth of our service.

For more information, please visit us at:

• Represent the management in handling all guest enquiries, dealing with VIP guests, ensuring service excellence with extensive involvement in the Hotel Guest Loyalty programme
• Act as coordinator and ensure prompt and adequate service delivered by various departments
• Handle emergency cases in accordance with hotel group policies and procedures, such as ensuring the safety and security of all hotel guests and staff members
• Assist the Front Office Manager in the management of the front office operations, and ensure the smooth running of reception and the guest service counter
  
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3 years guest service experience at the front desk at a supervisory level
• Able to work under pressure and handle ad hoc projects when necessary
• Excellent quality-oriented customer service skills
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Knowledge of the Fidelio System (Opera version) would be an advantage
• Excellent command of both spoken and written English and Chinese. Fluency in Putonghua would be a definite advantage
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

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Tsuen Wan District, Hong Kong SAR 1 month ago

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Essential Duties and Responsibilities

• Manage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel services
• Maintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel service
• Instruct and supervise the team to deliver high quality of services
• Handle emergency cases and complaints in accordance with hotel policies and procedures, such as ensuring the safety and security of external and internal customers
• Coordinate with internal and external parties to ensure high quality of services is delivered

Job Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
• Minimum 6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity
• Solid knowledge on the courteous manner of handling guest’s enquiries and complaints
• Proficiency in English, Putonghua and Cantonese is essential
• Proven managerial abilities in people management, strategic planning and decision making
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

Join to apply for the Guest Services Supervisor role at IHG Hotels & Resorts

1 month ago Be among the first 25 applicants

Join to apply for the Guest Services Supervisor role at IHG Hotels & Resorts

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Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction
• Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls
• Mastering various communication channels to ensure guests’ requests are promptly and professionally handled
• Providing supervision and on-the-job training to new colleagues
• Handling guest comments and complaints with tact in accordance to the hotel’s policies and procedures
• Addressing potential problems by reviewing and monitoring operational issue and business flow
  
  

• A minimum of 4 years of experience in a hotel front office or guest services
• A bachelor’s degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong supervisory, organising and problem solving skills
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detail-oriented
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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Tsuen Wan District, Hong Kong SAR 3 weeks ago

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Join to apply for the Guest Services Agent role at IHG Hotels & Resorts

1 month ago Be among the first 25 applicants

Join to apply for the Guest Services Agent role at IHG Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls
• Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members
• Mastering various communication channels to ensure guests’ requests are promptly and professionally handled
• Maintaining intimate knowledge of departmental standards and procedures
  
  

• A minimum of 1 year of experience in a hotel front office or guest services is preferrable
• A bachelor’s degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detailed-oriented
• Have experience in using Opera, Microsoft Office Suite, Quore, JDS is an advantage
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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Tsuen Wan District, Hong Kong SAR 19 hours ago

Kowloon City District, Hong Kong SAR 4 months ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon City District, Hong Kong SAR 1 month ago

Hong Kong SAR HK$16,000.00-HK$17,999.00 3 days ago

Kowloon City District, Hong Kong SAR 1 week ago

Kowloon City District, Hong Kong SAR 1 month ago

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Join to apply for the Guest Services Manager role at IHG Hotels & Resorts

2 weeks ago Be among the first 25 applicants

Join to apply for the Guest Services Manager role at IHG Hotels & Resorts

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Manager at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Acting as Manager on Duty and ensuring all hotel operations run smoothly
• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Managing daily operations, dealing with complex guest requests, resolving guests feedback or complaints promptly and effectively
• Collaborating with different departments to ensure exceptional guest service and operational efficiency
• Conducting regular patrols of the hotel premises to ensure safety and security of guests and staffs
• Handling all situations and emergencies in the absence of the senior management
• Maintaining constant communication with other departments to ensure seamless service
• Maximizing occupancy, revenue and average rate while maintaining a high level of service.
  
  

• A minimum of 5 years’ experience in a hotel front office / guest service experience, with at least 2 years at supervisory role
• A bachelor’s degree in hotel management, business administration, or equivalent
• Proactive, agile, creative, charming and joyful
• Strong service mindset, interpersonal and communication skills
• Good problem solving, training and coaching skills
• Multi-tasking abilities and attention to details
• Experience using Opera, Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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Kowloon City District, Hong Kong SAR 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

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Hotel COZi is a collection of welcoming, midscale hotels designed in a contemporary style, providing a comfortable and relaxing environment. Each hotel offers a home-away-from-home atmosphere where guests can unwind, exercise, or complete work tasks. Our hotels are dedicated to ensuring guests enjoy every moment of their stay.

• Oasis, Tsuen Wan
• Harbour View, Kwun Tong
• Resort, Tuen Mun

• Monitor daily front office operations and guest services.
• Manage and supervise front desk staff and service quality.
• Handle guest inquiries, emergencies, and complaints.
• Coordinate with hotel departments to ensure smooth operations at all times.

• Diploma or above in hospitality management or related disciplines.
• Minimum 5 years of relevant hotel industry experience.
• Strong communication, interpersonal, and leadership skills.
• Candidates with less experience may be considered for the Assistant Guest Services Manager position.

Kwun Tong

Interested parties should send their resume, current salary, and expected salary to the Human Resources Department at (email redacted).

Applicants not invited for an interview within six weeks may consider their application unsuccessful. All information will be used solely for recruitment purposes and destroyed after the process.