235 Guest Services jobs in Hong Kong

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.

Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Royal View by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.

Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

3 days ago Be among the first 25 applicants

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong
Responsibilities

• Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
• Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Responsible for the managing and supervising all front desk staff
• Performs any other reasonable duties as required by the Management from time to time.
  

• Degree holder in Hotel/ Hospitality Management
• Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
• Good interpersonal and communication skills
• Mature, independent, proactive, service- oriented and attentive to detail
• Service oriented with pleasant personality
• Good command of spoken and written English, Mandarin and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Dorsett Kai Tak Hong Kong by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.
Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.
Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Royal View by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Supervisor role at Kimpton Tsim Sha Tsui Hong Kong

1 month ago Be among the first 25 applicants

Join to apply for the Guest Services Supervisor role at Kimpton Tsim Sha Tsui Hong Kong

About Kimpton Tsim Sha Tsui Hong Kong

Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

About Kimpton Tsim Sha Tsui Hong Kong

Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every Day Is Different, But You’ll Mostly Be

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction
• Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls
• Mastering various communication channels to ensure guests’ requests are promptly and professionally handled
• Providing supervision and on-the-job training to new colleagues
• Handling guest comments and complaints with tact in accordance to the hotel’s policies and procedures
• Addressing potential problems by reviewing and monitoring operational issue and business flow
  
  

• A minimum of 4 years of experience in a hotel front office or guest services
• A bachelor’s degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong supervisory, organising and problem solving skills
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detail-oriented
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business and Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Kimpton Tsim Sha Tsui Hong Kong by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you ready to stand out among the next-generation of hospitality leaders? We are looking for a Guest Services Officer in the Front Office Department.

1. Greet all arriving and departing guests in a courteous manner and check them in and out efficiently according to established procedures.
2. Provide courteous and efficient service and respond to guest requests.

1. Certificate in hotel management or related disciplines preferred.
2. Excellent command of English, Cantonese, Putonghua, and any other language is an asset.

Entry level

Full-time

Management and Manufacturing

Hospitality

Note: The job posting indicates the location is Kowloon City District, Hong Kong SAR, and was posted 5 months ago. This suggests the job might no longer be active, but no explicit expiration statement is present.

Join to apply for the Guest Services Supervisor role at Kimpton Tsim Sha Tsui Hong Kong

1 month ago Be among the first 25 applicants

Join to apply for the Guest Services Supervisor role at Kimpton Tsim Sha Tsui Hong Kong

About Kimpton Tsim Sha Tsui Hong Kong
Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here
Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

About Kimpton Tsim Sha Tsui Hong Kong
Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.
Why We’re Here
Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We’re Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.
It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.
Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.
A little taste of your day-to-day
Every Day Is Different, But You’ll Mostly Be

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction
• Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls
• Mastering various communication channels to ensure guests’ requests are promptly and professionally handled
• Providing supervision and on-the-job training to new colleagues
• Handling guest comments and complaints with tact in accordance to the hotel’s policies and procedures
• Addressing potential problems by reviewing and monitoring operational issue and business flow
  

• A minimum of 4 years of experience in a hotel front office or guest services
• A bachelor’s degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong supervisory, organising and problem solving skills
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detail-oriented
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business and Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Kimpton Tsim Sha Tsui Hong Kong by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you ready to stand out among the next-generation of hospitality leaders? We are looking for a Guest Services Officer in the Front Office Department.

• Greet all arriving and departing guests in a courteous manner and check them in and out efficiently according to established procedures.
• Provide courteous and efficient service and respond to guest requests.

• Certificate in hotel management or related disciplines preferred.
• Excellent command of English, Cantonese, Putonghua, and any other language is an asset.

Entry level

Full-time

Management and Manufacturing

Hospitality

Note: The job posting indicates the location is Kowloon City District, Hong Kong SAR, and was posted 5 months ago. This suggests the job might no longer be active, but no explicit expiration statement is present.