219 Hardware Specialist jobs in Hong Kong

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Job Description

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The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager

Job Requirements

Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

Technical Support Specialist

What your daily work look like

• Provide technical support to merchants (make trips to client-site as well as in-office remote support)
• Provide timely and effective 1st & 2nd tier system support services
• Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)
• Develop & manage front-line staff regarding all technical-related knowledge and expectations
• Assist in client meetings and technical input
• Work in a roster system consisting of AM and PM shifting and rotation for weekends

We are looking for someone with

• Diploma / Higher Diploma with 0-2 years or above relevant work experience; fresh graduates with relevant qualifications in IT welcome
• Experience in POS system is an advantage
• Proficiency in Microsoft based system, virtualization, network and IT security control
• Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs
• Self-driven with can‐do attitude & problem-solving skills
• Good communication skills

What's on offer

• Competitive salary to the right candidate
• Discretionary bonus based on performance
• 14 days of annual leave
• Friendly work environment
• Working a flat culture with talented individuals
• Join a young and growing brand backed by a great investment team

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months. If you have any questions about personal data privacy at Aigens, please contact

Job Responsibilities

• Responsible to IT helpdesk.  Provide technical support service to the staff in Hong Kong, including staff PC, notebook and relevant technical equipment related to business operations. Response to and handle user request on technical support.
• Manage equipment assets, manage inventory, maintain PC and technical equipment. Perform technical equipment installation, configuration, changes and withdrawal for staff movement and changes to maintain individual company technical assets and equipment protection.
• Coordinate with IT vendors and users on IT services. Handle payment bills and execute reimbursement processes.
• Support individual company conference equipment, email system, VPN, anti-virus software, staff system accounts, etc.
• Formulate and execute technology refresh plan of staff equipment to ensure the required work efficiency and security level are maintained.
• Comply with Security policy, Audit requirements, Regulatory requirements, and relevant Company policies and procedures when carrying out all duties.
• Identify and mitigate risk detected in area of work.  Report promptly on incidents.

Job Requirements

• Bachelor's degree, associate degree or higher diploma in Information Technology, Computer Science or relevant disciplines.
• 2+  years experience in IT helpdesk or technical support.
• Strong in PC, notebook and technical equipment support.
• Knowledge and experience on Windows, familiar to additional OS, like Linux, MacOS, is preferable.
• Candidate with more experience will be considered for senior positions.
• Good team player, good communication skills with internal users and solution vendor.
• Good command of Cantonese, English and Mandarin.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Please send your full resume both in English and Chinese stating present and expected salary to Human Resources Manager by clicking APPLY NOW.

All data provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months of submission.

Only short listed candidates will be contacted.

Responsibilities:

• Responsible for set up, maintenance and configuration of IT infrastructure includes network and hardware
• Perform day-to-day Help-desk support to users, both onsite and remote basis
• Investigate, diagnose and troubleshoot IT related problems
• Perform routine IT operations including system monitoring/ administration, logs review and data backup
• Co-ordinate with internal stakeholders and external vendors/ contracts to manage multiple projects simultaneously
• Work with external vendors for hardware and software evaluation and procurement
• Assist in stock keeping and control of equipment inventory record
• Assist in Roadshow WiFi and Laptop/ Printer device/ Copy machine network support
• Assist in E-mail/ operation system account creates and management
• Management IT vendor, CCTV (office/shop)
• Management domain name account and zoom software about overall software license renew

Requirements:

• Higher Diploma holder or above in Computer Studies, Computer Science or related disciplines
• 1 year of relevant experience in IT infrastructure administration and/or IT support services
• Hands-on experience in supporting end-users in a Windows environment
• Responsible, self-motivated, and able to work independently
• Good communication and interpersonal skills
• Good command of written and spoken English and Mandarin (is must)
• Immediately available is highly preferred

We offer attractive remuneration and career development opportunity. Interested parties, please send your CV together with availability, present and expected salaries by clicking "APPLY NOW"

**Resume without expected salaries will not be reviewed.

Responsibilities:

• Responsible for set up, maintenance and configuration of IT infrastructure includes network, Window servers, security systems and hardware
• Perform day-to-day Help-desk support to users, both onsite and remote basis
• Investigate, diagnose and troubleshoot IT related problems
• Perform routine IT operations including system monitoring/ administration, logs review and data backup
• Co-ordinate with internal stakeholders and external vendors/ contracts to manage multiple projects simultaneously
• Work with external vendors for hardware and software evaluation and procurement
• Assist in stock keeping and control of equipment inventory record
• Assist in Roadshow WiFi and Laptop / Printer device support
• Assist in Copy machine network support
• Assist in E-Mail/ operation system account creates and management
• Assist in execution of IT Projects (BMP(OA)/POS/SAP) as required
• Management IT vendor for CCTV (office/shop) site
• Management domain name account and zoom software about overall software license renew
• Management VMware 8.x system platform

Requirements:

• Higher Diploma holder or above in Computer Studies, Computer Science or related disciplines
• 1-2 years of relevant experience in IT infrastructure administration and/or IT support services
• Hands-on experience in supporting end-users in a Windows environment
• Familiar with SAP (POS/BPM(OA)) System is an advantage
• Responsible, self-motivated, and able to work independently
• Good communication and interpersonal skills
• Good command of written and spoken English and Mandarin (CN IT Team)
• Immediately available is highly preferred

We offer attractive remuneration and career development opportunity. Interested parties, please send your CV together with availability, present and expected salaries by clicking "APPLY NOW"

**Resume without expected salaries will not be reviewed.

Overview

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Location: Hong Kong (Cathay Pacific City)

Experience Required: 5–7 years

Salary Range: HKD 450,000 – 800,000 annually

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Location: Hong Kong (Cathay Pacific City)

Experience Required: 5–7 years

Salary Range: HKD 450,000 – 800,000 annually

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Your Role

• Become a member of an IT operation team consisting of server, network and security engineers to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices.
• Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management.
• Shift based role. Normally working in office environment, visiting data centre only as required.

To Succeed in this Role

• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project;
• Experience with responding to user problems via telephone and e-mail;
• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases;
• Minimum 2 Years of IT related work experience and Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server;
• Experience in working in a Tier 1 IT Operation team delivering IT Operation support services;
• Proficient in both written and spoken English and Chinese;
• Come from an IT System Integration company background would be an advantage;

Overview

Specialist (Technical Support) - Toys and Hardgoods opportunity at TÜV SÜD. Join to apply for the Specialist (Technical Support) - Toys and Hardgoods role at TÜV SÜD.

• Assist Manager to develop the related update of requirement of official regulations and new request from clients
• Provide technical support and consultancy to operations / customer services / frontlines / clients
• Organize and delivering seminar and training (internal and external)
• Monitor and develop new services upon client’s specification or updated requirements or regulations
• Coordinate with testing laboratory for the interpretation on testing procedures and test results
• Coordinate the technical issue for Certification and communicated with technical certifier (For GCC and GS service)
• To perform related duties as assigned

• Degree or Higher Diploma in Chemistry / Physics / Mechanical engineering or related discipline
• Minimum 3 years relevant working experience and familiar with European or International Standards (especially for Toy and Cookware). Candidates with less experience are welcome to apply
• Knowledge for Certification procedure for GCC Product Certification and GS Certification procedure would be an advantage
• Good team player with the necessary strength to lead a team
• Self motivated and able to work independently
• Excellent command of English, Cantonese and Mandarin
• HK

If you are ready to take the next step in your career and join a team that embraces creativity, fosters innovation, and rewards excellence, we would love to hear from you! Please apply with detailed resume, stating expected salary and date of availability to People Department by clicking 'Apply Now'.

TÜV SÜD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us on this incredible journey of transformation!

For more company information, please visit our webpage

(Data collected will be treated as strictly confidential and will be used for recruitment purpose only)

Work Area: Manufacturing, Consumer Products & Food
Country/Region: Hong Kong
Job Location: Hong Kong
Working Model: Onsite
Employment Type: Full time / regular
Company: TÜV SÜD Hong Kong Ltd.
Org Unit Code: TC2
Requisition ID: 592