750 Head Of Operations Benelux jobs in Hong Kong

崗位職責:

Job Responsibilities:

業務支持:

Business Support:

1、 戰略規劃落地支持:深度理解管理層的戰略意圖,將宏觀目標拆解為可執行的階段性計畫,明確各階段工作中關鍵節點,跟蹤專案進度,及時預警潛在風險並協助制定應對方案,定期彙報執行情況;

Strategic Planning Execution Support: Deeply understand the strategic intent of senior management, break down macro-level goals into actionable phased plans, identify key milestones for each phase, track project progress, proactively flag potential risks, assist in developing contingency plans, and provide regular execution updates;

2、 跨域協同高效統籌:作為各部門溝通的核心樞紐,將管理層的工作要求傳遞到相關責任人;組織跨部門會議,制定協作機制,打破溝通壁壘,推動銷售、產品、技術等團隊高效配合,確保項目按時間節點完成;

Cross-Functional Coordination & Efficiency: Serve as the central hub for interdepartmental communication, conveying management directives to relevant stakeholders. Organize cross-departmental meetings, establish collaboration mechanisms, break down communication barriers, and drive seamless coordination among sales, product, technology, and other teams to ensure projects are delivered on schedule;

3、 資訊整合決策輔助:搜集數位貨幣行業動態(政策法規、市場趨勢等),提煉關鍵資訊撰寫分析報告,為公司管理層決策提供資料支援;

Information Integration & Decision Support: Gather industry trends in digital currencies (e.g., policies, regulations, market dynamics), distill key insights, and prepare analytical reports to support management decision-making with data-driven inputs;

4、 日常事務管理督辦:統籌安排管理層日程、文件流轉及重要事項督辦,確保管理層安排的工作高效、有序推進。

Daily Operations Supervision: Oversee scheduling, document flow, and follow-up on critical tasks for senior management, ensuring efficient and orderly execution of assigned work.

日常行政:

Administrative Duties:

1、 會議安排及陪同:安排並陪同高級管理層在香港、中國大陸、澳門及海外進行日常商務及個人活動(包括公幹、客戶會議、私人約會、預約及日常提醒);

Meeting Arrangement & Accompaniment: Schedule and accompany senior management in daily business and personal activities across Hong Kong, Mainland China, Macau, and overseas (including business trips, client meetings, private appointments, reservations, and reminders);

2、 管理層事務統籌:協助管理層處理內外事務工作,包括但不限於日常行政工作,參與會議及各項業務活動,會議紀要等;

Management Affairs Coordination: Assist management in handling internal and external administrative tasks, including but not limited to routine administrative duties, participation in meetings and business events, and meeting minutes;

3、 臨時任務處理:根據需要執行交辦的臨時工作,這些工作可能涉及正常工作時間以外的工作。

Ad-Hoc Task Handling: Execute ad-hoc assignments as required, which may involve work outside normal business hours.

任職資格

Qualifications:

1、 擁有金融或相關專業,本科、研究生或以上學歷;

Bachelor's, master's, or higher degree in finance or a related field;

2、 流利的中英文口語能力及良好的書寫能力,包括普通話;

Fluent spoken and written English and Chinese (including Mandarin);

3、 擁有10年以上支付行業相關經驗(包括協力廠商支付機構、國際清算機構、數字貨幣交易所或銀行國際結算部門),熟悉支付清算全流程、金融監管政策及行業商業模式。有頭部支付機構、國際銀行或知名金融科技公司工作經驗者優先;

10+ years of relevant experience in the payments industry (e.g., third-party payment institutions, international clearing organizations, digital currency exchanges, or bank international settlement departments), with a strong grasp of end-to-end payment processes, financial regulations, and industry business models. Prior experience at leading payment firms, international banks, or renowned fintech companies is preferred;

4、 精通跨境支付、資金結算、外匯管理等業務,具備風控合規意識。瞭解數位貨幣、區塊鏈技術及相關監管框架者優先;

Expertise in cross-border payments, fund settlement, and foreign exchange management, with risk and compliance awareness. Knowledge of digital currencies, blockchain technology, and related regulatory frameworks is a plus;

5、 良好的溝通協調能力,能夠清晰表達觀點並敏銳捕捉溝通物件的需求,在複雜場景中有效整合資源,靈活協調多方利益,推動跨團隊、跨部門合作,建立高效協作關係,促進目標達成;

Strong communication and coordination skills, with the ability to articulate ideas clearly, discern stakeholder needs, integrate resources in complex scenarios, mediate multi-party interests, and foster cross-team/department collaboration to achieve goals;

6、 優秀的邏輯思維及理解能力,能夠快速抓取核心資訊,精准分析問題,並制定可行的計畫方案;

logical thinking and comprehension skills, capable of quickly extracting core information, analyzing issues precisely, and developing actionable plans;

7、 具備多工並行處理能力,在高壓環境下高效推進工作,確保工作任務高品質交付。

Strong multitasking ability, capable of driving work efficiently in high-pressure environments to ensure high-quality task completion.

We are seeking a strategic and results-oriented Business Operations Director to lead the development of operational strategies, optimize business processes, and foster cross-department collaboration, ensuring data-driven decision-making and enhanced business efficiency in a fast-growing technology environment.

Strategic Planning and Business Analysis:

• Collaborate with the COO and executive team to develop annual or quarterly strategic plans and break them down into executable projects.
• Establish company-level and departmental business health dashboards to monitor the achievement of key business metrics, identify risks and opportunities in a timely manner, and provide management with deep insights and decision-making recommendations.
• Lead in-depth analyses of key business issues such as sales funnel conversion efficiency, customer churn reasons, and ROI problems, and develop actionable optimization plans.

Business Process Optimization and System Management:

• Thoroughly review and design core business processes, acting as the super user and manager of the CRM and core business systems, ensuring that system configurations best meet business needs, and responsible for training and data governance.
• Actively evaluate and manage the introduction of new tools and technologies that can enhance business efficiency.

Cross-Department Collaboration and Project Management:

• Serve as a central hub for various departments, breaking down silos to ensure smooth information flow, goal alignment, and coordinated actions.
• Proactively drive company-wide strategic projects to ensure project goals are met.
• Establish and lead regular business operations review meetings to promote data-driven and fact-based cross-department dialogue and collaboration.

Data-Driven and Insight Culture:

• Build a unified business data warehouse and analysis framework for the company, ensuring the accuracy and timeliness of data sources.
• Empower business teams to conduct self-service data analysis and advocate for a data-driven decision-making culture within the company.

Qualifications:

• Experience: Over 8 years of experience in business operations, strategic operations, sales operations, or senior management consulting, with at least 3 years in a fast-growing technology company in an operations team leadership role.

• Analytical Skills:

• Strong data analysis and logical thinking abilities, capable of handling complex issues and constructing structured solutions.

• Extensive experience in managing or deeply utilizing CRM systems and operational platforms, with an understanding of how system configurations can empower business.

• Process Optimization: Proven practical experience in successfully leading cross-departmental process optimization projects that have achieved measurable results.

• Soft Skills: Excellent cross-departmental communication, collaboration, and influencing skills, capable of driving teams without reporting relationships to achieve common goals.

Preferred Qualifications:

• Experience in building business operations systems from the ground up.
• Experience managing operations teams in a high-velocity business environment.

about the company.We are representing a global FinTech powerhouse at the forefront of simplifying international commerce. Our client is a rapidly expanding financial technology platform dedicated to empowering businesses of all sizes to thrive in the global economy. With a presence in over 190 countries and a dynamic team of thousands worldwide, they are seeking a strategic and experienced Director, Business Operations, APAC to join their leadership team in Hong Kong.

This is a critical role for an individual who excels in a fast-paced, high-growth environment and is passionate about driving operational excellence on a global scale.

about the job.

As the Director, Business Operations, APAC, you will be the cornerstone of our client's regional operations, responsible for scaling capabilities and ensuring a world-class service delivery. Your mission will be to:

• Drive Regional Strategy: Develop and execute strategic goals to enhance operational efficiency, increase productivity, and exceed market standards across the APAC region.
• Lead and Inspire: Provide exceptional leadership, coaching, and mentorship to a team of managers and leaders, fostering a culture of high performance, collaboration, and continuous professional growth.
• Champion Operational Excellence: Lead key initiatives to optimize internal workflows, streamline processes, and guarantee top-tier SLA performance across all operational functions.
• Forge Strong Partnerships: Act as the primary operations partner for regional commercial teams, deeply understanding their needs and those of their customers to provide unparalleled support.
• Bridge Global and Local: Serve as the key liaison between APAC and global teams. You will align on new products, regulatory updates, and service enhancements, ensuring that global solutions are effectively localized for the regional market.
• Be the Voice of the Region: Advocate for market-specific needs and enhancements, acting as the central point for communication, alignment, and escalation to ensure the operational framework can support rapid business growth.

skills & experiences required.

• We are looking for a tenacious and energetic leader with a proven ability to deliver results in a complex, international setting.
• You are a seasoned regional leader with at least 10 years of experience managing sizable, international operations teams.
• You possess a strong track record of success within a matrix reporting structure and are comfortable navigating a global organization.
• Your leadership style is motivational and hands-on; you know how to build, develop, and retain top talent.
• You are a self-starter who thrives on challenge, with a confident voice and the initiative to push for regional priorities.
• You excel at building relationships and collaborating effectively with diverse teams across functions like sales, finance, risk, and compliance.
• You have an exceptional eye for detail, superior problem-solving skills, and an unwavering commitment to excellence.
• You possess outstanding communication skills (written, oral, and presentation) and the ability to manage multiple priorities in a dynamic environment.
• A Bachelor's Degree is required. Experience in the FinTech, payments, or a related technology services industry is highly advantageous.

• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development

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My client is a leading global high-performance crypto trading venue focused on super efficient and high-performance trading. Built and engineered by crypto traders for crypto traders who seek a top class trading experience with the highest standards of compliance and security. As part of their expansion in Hong Kong they are seeking a Business Operations Manager to spearhead strategic partnerships and influencer engagement in the Chinese-speaking cryptocurrency market. Reporting to the group CEO you will be responsible for the following:

Responsibilities

• Develop key partnerships, engage with influencers, analyse market trends and regulations, and collaborate cross-functionally with marketing, product, and compliance teams to ensure aligned and cohesive strategies and to drive growth and innovation.
• Identify, negotiate, and secure partnerships with token projects and other strategic stakeholders in the Chinese-speaking cryptocurrency ecosystem.
• Build a network of advocates that can amplify the brand and drive adoption of the platform, while creating solid relationships that enhance offerings and expand market presence.
• Continuously monitor and analyse market trends, competitive landscape, regulatory environments, and local crypto regulations.
• Represent at industry events, conferences, and in various media

Requirements

• Possesses a deep understanding of the cryptocurrency and blockchain industry, particularly in the context of derivatives trading, with a focus on the Chinese-speaking market.
• Strong background in crypto exchange operations, a keen insight into local regulations, and the ability to thrive in a fast-paced, evolving environment.
• Proven track record of developing strategic partnerships and engaging with influencers or key opinion leaders, preferably within the cryptocurrency sector.
• Adaptable and can thrive in a fast-paced, evolving industry landscape.
• Shows a strong strategic and analytical mindset, capable of understanding complex products and market dynamics.
• Highly capable of articulating value propositions and visions, in both English and Mandarin is essential.

Job Overview:

We are seeking a business operations expert with a deep understanding of the "B2B2C" model in the education sector. You will be primarily responsible for enhancing the engagement, conversion rates, and renewal rates of educational institutions in Hong Kong and Singapore, as well as their end-users (students/parents) within our platform ecosystem. You need to deeply understand the operational pain points of educational institutions and the learning journeys of end-users. By leveraging data insights, strategy design, and automation tools, you will build and optimize an efficient, scalable user lifecycle operation system to ultimately drive business growth and customer success.

Core Responsibilities:

Data Analysis and Insights:

1. Monitor and analyze the behavior data of B-end institutions (e.g., teachers, administrators) and C-end users (students, parents) on the platform, establishing a core metrics system (e.g., engagement, course completion rates, conversion funnels, renewal rates).
2. Identify key points of user churn through data mining, recognize growth opportunities, and produce actionable insight reports.

Lifecycle Operation Strategy Design:

1. Map out and continuously optimize the complete interaction paths and lifecycle maps for both B-end and C-end users.

2. Design personalized activation, engagement, retention, and win-back strategies for users at different roles and stages.

3. Focus: Create a linked operation mechanism based on "B-end driving C-end" or "C-end feeding back to B-end" (e.g., activating student families through events initiated by institutional teachers; persuading institutions to renew based on high activity data from students).

Automation Operation System Development:

1. Lead the utilization of internal CRM, operational automation tools, or custom-built systems to productize and automate operational strategies.

2. Design and deploy automated workflows, such as new institution onboarding processes, user silence alerts and outreach processes, and pre-renewal reminder workflows, to enhance operational efficiency and scalability.

Experimentation and Optimization:

1. Promote an A/B testing culture, continuously testing, measuring, and iterating all operational strategies (from push content, event formats to outreach timing) to maximize the return on investment (ROI) of key metrics.

Cross-Department Collaboration:

1. As the core of business operations, collaborate with product and technical teams to translate operational needs into product improvement suggestions.
2. Work with marketing and sales teams to ensure a smooth transition from leads to contracts.
3. Collaborate with the customer success team to share insights and jointly improve customer satisfaction and renewal rates.

Qualifications:

Required Experience:

1. Over 5 years of experience in business operations, user growth, or customer success, with practical experience in the "B2B2C" model in the EdTech or SaaS industry.
2. Experience in the Hong Kong or Singapore education market is preferred, with familiarity with the operational models of local educational institutions (e.g., schools, training centers, extracurricular classes) and C-end user habits.
3. Proven success in building automated operational processes from scratch (e.g., EDM, SMS, Push notification systems) that have led to significant business growth.

Core Competencies:

1. Excellent data capabilities: Proficient in data analysis tools (e.g., Excel, SQL, Tableau, Mixpanel/Amplitude), capable of independently extracting, analyzing, and visualizing data.
2. Strong business understanding: Ability to quickly comprehend the operational pain points of educational institutions, the motivations of teachers, and the needs of students/parents.
3. Systematic and automated thinking: Skilled in systematizing scattered operational actions and pursuing automation through technical tools.
4. Project management and collaboration: Outstanding cross-department communication and project driving abilities, capable of effectively integrating resources to achieve goals.

Personal Traits:

1. Highly user-centered, possessing strong empathy and curiosity.
2. Results-driven, with a strong sense of responsibility towards business metrics.
3. Entrepreneurial spirit, able to work proactively in a dynamic and fast-changing environment.

Language Requirements:

1. Fluency in English and Mandarin is mandatory.
2. Cantonese is a significant plus (for the Hong Kong market).

• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development

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We are currently recruiting a seasoned business or commercial operations director who will be leading a sizeable team of operations staff & clinical professionals.  The incumbent will assume overall accountability for the business unit to meet KPIs and provide strategic insights to the team including but not limited to medical centre operation efficiency, performance uplift and growth of customer base.  S/he will work closely with stakeholders at upstream to drive business volume and other internal functions to ensure a smooth delivery of clinic operations.

Job duties

• Lead a team of seasoned operation staff to deliver commercial target, formulate medical center strategies/execution plans to maximize center service configuration /deployment, capacity planning, doctor performance and operational efficiency
• Lead strategic planning and execution to grow our customer base & revenue
• Enhance service offering to meet evolving patient needs
• Steer team engagement & implement more robust processes to achieve stronger customer satisfaction in particular improvement of our net promoter score
• Set up KPIs and SOPs to measure the operational efficiency, compliance and service delivery results
• Collaborate with healthcare professionals to maintain high standards of care
• Collaborate with internal stakeholders/functions to unleashing full potential Quality HealthCare as one of the leading private healthcare providers in Hong Kong

Job requirements

• Degree holders or above in health care management, business administration or other social science subjects
• 20 years+ proven experience preferably with healthcare organization, retail or service sector
• Strong ownership of business result and profit & loss management experience
• Strong agility & leadership in a fast-paced environment
• Strategic thinker with strong financial acumen and effective problem-solving approach
• Analytical mindset & data centric, able to deep dive into details and come up with ideas to improve process/tap on new opportunities
• Committed to enhancing patient care and operational efficiency
• A good team player with good communication & interpersonal skills
• Pro-active, resourceful & pragmatic to support teams on problem solving while able to consider and balance other functional perspectives

We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to People Team, Quality HealthCare Medical Services Limited, 6/F, Tower 1 & 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong  or by clicking "Apply Now". 

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

We are currently recruiting a seasoned business or commercial operations director who will be leading a sizeable team of operations staff & clinical professionals. The incumbent will assume overall accountability for the business unit to meet KPIs and provide strategic insights to the team including but not limited to medical centre operation efficiency, performance uplift and growth of customer base. S/he will work closely with stakeholders at upstream to drive business volume and other internal functions to ensure a smooth delivery of clinic operations.

Job duties

• Lead a team of seasoned operation staff to deliver commercial target, formulate medical center strategies/execution plans to maximize center service configuration /deployment, capacity planning, doctor performance and operational efficiency
• Lead strategic planning and execution to grow our customer base & revenue
• Enhance service offering to meet evolving patient needs
• Steer team engagement & implement more robust processes to achieve stronger customer satisfaction in particular improvement of our net promoter score
• Set up KPIs and SOPs to measure the operational efficiency, compliance and service delivery results
• Collaborate with healthcare professionals to maintain high standards of care
• Collaborate with internal stakeholders/functions to unleashing full potential Quality HealthCare as one of the leading private healthcare providers in Hong Kong

Job requirements

• Degree holders or above in health care management, business administration or other social science subjects
• 20 years+ proven experience preferably with healthcare organization, retail or service sector
• Strong ownership of business result and profit & loss management experience
• Strong agility & leadership in a fast-paced environment
• Strategic thinker with strong financial acumen and effective problem-solving approach
• Analytical mindset & data centric, able to deep dive into details and come up with ideas to improve process/tap on new opportunities
• Committed to enhancing patient care and operational efficiency
• A good team player with good communication & interpersonal skills
• Pro-active, resourceful & pragmatic to support teams on problem solving while able to consider and balance other functional perspectives

We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to People Team, Quality HealthCare Medical Services Limited, 6/F, Tower 1 & 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong or by clicking "Apply Now".

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.