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Head of Planning and Operations

Create and drive a data driven, efficient, end to end operations function to ensure profitable, healthy growth in a fast moving footwear and apparel business. Business model is part distributor (outside of China and HongKong), part third party ecommerce managed, and part direct. The businessis set to achieve rapid expansion in the coming 5 years and requires a strong, evolving backbone.

Responsibilities

• Oversee day to day operations, logistics, warehouse management, and identify ways to improve and become more efficient and fast
• Business planning: armed with data/insights/company sales strategy triangulate all points to create demand and supply planning capability ensuring healthy business
• Inventory management: derive and implement inventory strategy by channel, ensure inventory efficiency while achieving dynamic balance withsales, establish inventory data center to have clear visibility for accurate decisions
• Supply chain optimization: own the supply chain strategy in consideration of various market and channel dynamics, establish supply chain data center,drive efficiency in partnership with Li Ning central team, explore and propose new partnerships as business and business model shifts to serve SMU needs
• Strategic partner: serve on the senior leadership team and contribute knowledge and input enabling growth

Key peers

• Head of Commercial, Head of Product, CFO

Direct Report

• CEO

Responsibilities

• Be a team member of Branch Distribution & Services Department
• Set sales and product targets for individual staff, branches and areas
• Prepare reports on branch sales performance against targets regularly for management information / decision and advise on performance gaps
• Compile branch scorecard results, incentive calculation reports and various sales management analyses in a timely and quality manner
• Review and refine branch sales performance management system and reward management system constantly
• Develop business models and prepare sales, business and portfolio analytics with insights and recommendations
• Work and liaise with various internal departments and external business partners to collect product sales data collection, tactical programs development, etc, to facilitate business growth
• Undertake other duties as assigned by supervisor

Requirements

• University graduate Business Administration, Quantitative Analysis, Statistics or related disciplines
• Minimum 5 years of experience in banking sector, preferably in business planning, analysis and management reporting
• Sound knowledge in retail banking products, good business acumen and sensitive to figures
• Strong analytical, presentation and problem solving skills
• Detail-oriented, organized, self-motivated, able to work under pressure, and a good team player
• Proficient in MS Office applications (Word, Excel and PowerPoint, etc). Data analysis skills using statistical / programming tools such as Tableau, SQL, Python, VBA, Big Query, etc, is a plus.
• Good command of written and spoken English and Chinese, preferably including Putonghua

(Candidates with less working experience will be considered for the position of Assistant Business Planning & Performance Management Manager)

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Responsibilities:

• Be a team member of Branch Distribution & Services Department
• Participate in the formulation and implementation of branch sales and distribution strategies
• Conduct measurements, analyses and forecasts of business and financial performance
• Prepare the departmental budget and financial plan aligned with business strategies
• Support cost management and monitor departmental budget utilization
• Monitor and review the profit-sharing and cost allocation mechanisms with internal departments

Requirements:

• University graduate Business Administration, Finance or related discipline
• Minimum 5 years of experience in banking sector, preferably in financial planning and analysis / management reporting
• Sound knowledge in retail banking products, good business acumen and sensitive to figures
• Strong analytical, presentation and problem solving skills
• Detail-oriented, organized, independent, self-motivated, flexible, able to work under pressure, and a good team player
• Proficient in MS Office applications (Word, Excel and PowerPoint, etc.).
• Good command of written and spoken English and Chinese, preferably including Putonghua

(Candidates with less working experience will be considered for the position of Assistant Business Planning & Performance Management Manager)

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Responsibilities:

• Be a team member of Branch Distribution & Services Department
• Participate in the formulation and implementation of branch sales and distribution strategies
• Conduct measurements, analyses and forecasts of business and financial performance
• Prepare the departmental budget and financial plan aligned with business strategies
• Support cost management and monitor departmental budget utilization
• Monitor and review the profit-sharing and cost allocation mechanisms with internal departments

Requirements:

• University graduate Business Administration, Finance or related discipline
• Minimum 5 years of experience in banking sector, preferably in financial planning and analysis / management reporting
• Sound knowledge in retail banking products, good business acumen and sensitive to figures
• Strong analytical, presentation and problem solving skills
• Detail-oriented, organized, independent, self-motivated, flexible, able to work under pressure, and a good team player
• Proficient in MS Office applications (Word, Excel and PowerPoint, etc.).
• Good command of written and spoken English and Chinese, preferably including Putonghua

(Candidates with less working experience will be considered for the position of Assistant Business Planning & Performance Management Manager)

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Responsibilities

• Support in business analysis, strategic planning, action plan design, execution tracking, and performance reviews
• Prepare high-impact reports, dashboards, and briefings to inform strategic decision-making at the executive level
• Gather, clean, and summarize data from various sources to support business initiatives and performance tracking
• Cross-functional collaboration with various Business Units and Group Functions to coordinate regular reviews and drive key initiatives forward
• Communicate complex ideas and insights to both technical and non-technical stakeholders
• Analyze and interpret complex data sets to extract valuable insights for informed decision-making
• Formulate and monitor business plans including strategic initiatives to drive the growth of Retail Banking and Wealth (RB&W) business
• Perform analyses on business performance with good understanding of the business dynamics
• Prepare various business reports and strategic papers to facilitate management decisions on a regular and ad-hoc basis
• Effectively manage a close working relationship with onshore, offshore operation team and vendors
• Follow up Business project act as PO to lead and report project status to senior management

Requirements
Requirements:

• University degree in Accounting, Finance or related discipline
• Minimum 5 years' business/strategic planning or management reporting experience
• Good communication and presentation skills
• Strong analytical reasoning and problem-solving capabilities, with strong knowledge of application software such as MS Excel and Access
• Good knowledge of retail banking and wealth management businesses and data analysis, with strong numerical sense
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Responsibilities:

• Support in business analysis, strategic planning, action plan design, execution tracking, and performance reviews
• Prepare high-impact reports, dashboards, and briefings to inform strategic decision-making at the executive level
• Analyze data from various sources to support business initiatives and performance tracking
• Cross-functional collaboration with various Business Units and Group Functions to coordinate regular reviews and drive key initiatives forward
• Communicate complex ideas and insights to both technical and non-technical stakeholders
• Analyze and interpret complex data sets to extract valuable insights for informed decision-making
• Formulate and monitor business plans including strategic initiatives to drive the business growth
• Perform analyses on business performance with good understanding of the business dynamics
• Prepare various business reports and strategic papers to facilitate management decisions on a regular and ad-hoc basis
• Effectively manage a close working relationship with onshore, offshore operation team and vendors
• Follow up Business project act as Project Owner to lead and report project status to senior management

Requirements:

• University degree in Accounting, Economics, Finance or related discipline
• Minimum 5 years' experience business, strategic planning or management reporting experience
• Excellent writing, communication and presentation skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate solutions to merchants and stakeholders
• Strong analytical reasoning and problem-solving capabilities, with strong knowledge of application software such as MS Excel and Access
• Good knowledge of retail banking and wealth management businesses and data analysis, with strong numerical sense
• Great sense of ownership and servicing mindset

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Your Role

• Assist in financial data collection, analysis, and reporting to support management decision-making

• Prepare and maintain financial reports, presentations, and dashboards using Excel and PowerPoint

• Support budgeting, forecasting, and financial planning processes

• Monitor financial performance against targets and highlight areas for improvement

• Provide administrative support related to financial documentation and record-keeping

• Collaborate with various departments and stakeholders to identify cost-saving measures and efficiency improvements

To Succeed in the Role

• Bachelor's degree in Finance, Accounting, or related discipline

• 2-4 years of relevant experience in financial support or analysis

• Proficient in Microsoft Excel (including data analysis tools), PowerPoint, and financial reporting software

• Strong analytical skills with the ability to interpret data and generate insights

• Good interpersonal and communication skills to collaborate effectively with stakeholders

• Character of integrity, professionalism, and a proactive attitude

• Familiarity with cost control, budgeting, and financial improvement initiatives

• Ability to work under pressure and meet deadlines

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies ), a copy of which will be provided immediately upon request.

Your Role

• Assist in financial data collection, analysis, and reporting to support management decision-making

• Prepare and maintain financial reports, presentations, and dashboards using Excel and PowerPoint

• Support budgeting, forecasting, and financial planning processes

• Monitor financial performance against targets and highlight areas for improvement

• Provide administrative support related to financial documentation and record-keeping

• Collaborate with various departments and stakeholders to identify cost-saving measures and efficiency improvements

To Succeed in the Role

• Bachelor's degree in Finance, Accounting, or related discipline

• 2-4 years of relevant experience in financial support or analysis

• Proficient in Microsoft Excel (including data analysis tools), PowerPoint, and financial reporting software

• Strong analytical skills with the ability to interpret data and generate insights

• Good interpersonal and communication skills to collaborate effectively with stakeholders

• Character of integrity, professionalism, and a proactive attitude

• Familiarity with cost control, budgeting, and financial improvement initiatives

• Ability to work under pressure and meet deadlines

Role Purpose:

To enable the APAC Customer Success organization to support retention efforts and strong customer engagement. This role is critical in driving efficiency and effectiveness into CSM workflows through strategic partnership with Regional CS leadership and execution of retention and customer experience programs.

The role involves core operations activities, such as meaningful metrics, reporting and analysis, process optimization, and CRM efficiency and reporting. It also involves owning several strategic activities, including CSM program management, technology enablement, and the scaling of global standard process.

Responsible for driving global consistency and optimized tools and processes within Region. Partnership will also be required across many functions within LSEG, including product, support, sales, marketing, technology, broader operations teams, and business intelligence.

Key responsibilities of the role:

• Drive Retention Best Practices to lead us towards our global retention rate targets.
• Strong thought leadership for managing renewals and forecasted cancels
• Conduct continuous data analysis to find opportunities and develop actionable retention strategies and execution plans.
• Deliver Regional CS team with performance enablement providing CS leadership with the tools and metrics to improve retention performance across the organization.
• Support goals setting, tracking, and performance measurement of the business; challenge the organization by working on plans to address opportunities and help drive processes to exceed goals consistently. Support deliverance and defining of important metrics & reporting.
• Support the development and monitoring of annual sales compensation plans.

Automation and Technology Enablement:

• Drive continuous enablement of the Gainsight technology platform to drive efficient usage patterns.
• Support the Gainsight roadmap and operating rhythm to ensure the platform continues to improve and meet end user requirements.
• Partner closely with the Gainsight Admin team to deliver on the above Reinforce colleague compliance with required standards for maintaining CRM data.
• Support with Definition & Delivery of automated customer journeys that enable scale and digital workflows.

Connect to Achieve:

• Collaborate cross-functionally with Customer Support, Sales, Product, Implementation, Marketing, Technology, and other groups to optimize interlocks/handoffs between teams, strengthen our Voice of Customer (VoC) mechanisms, and build a more cohesive post-sale experience for customers
• Partner closely with the Refinitiv Academy teams to optimize and grow the program Partner closely with Product teams to optimize product upgrade workflows and ensure the CSM teams are set up for successful upgrades with high customer satisfaction Work with Sales and Account Management operations teams to deliver new cross-functional programs.
• Connect with Sales Strategy & Execution to strategize and complete usage sprints and retention programs across business lines and geographies

Key deliverables:

• Improve retention rates and customer experience through the execution of strategic programs and initiatives Drive a culture of delivering results
• Increase Gainsight adoption through enablement and stronger awareness of functionality and workflows the technology can support Execution of global meaningful metrics and reporting and mechanisms for driving a performance-based culture within CS
• Drive CSM teams towards greater data integrity to better enable customer insights
• Deliver automated customer journeys, retention campaign initiatives, and scaled digital approaches for more efficient customer engagement
• Systematic approach for capturing VOC as part of the broader company initiative
• Support CS onboarding through our central RAMP program, Selling the LSEG way, The Source materials, and other enablement programs to support the talent development of the CS organization
• Support & optimize the CS operating rhythm and meeting cadences to drive efficiency
• Reduce barriers to execution for CS teams by partnering across the organization

Experience and skills required:

• Experience working with executive-level customers or partners; ability to influence and manage across a matrix organisation
• Experience planning and leading at both the strategic and operational level.
• Experience in prioritization of results and tasks, and taking ownership, leading data-driven analyses, and influencing outcomes.
• Excellent analytical, reporting, and presentation skills; effective communication skills
• Experience with Gainsight – Implementation & Driving Adoption
• Experience with sales and customer success technology platforms preferred

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.