What Jobs are available for Helpdesk Advisor in Hong Kong?

Responsibilities:

• Provide helpdesk support to in-house staff and remote staff on desktop computing and office equipment
• Perform regular monitoring and health-checking of IT infrastructure and systems
• Assist with installation and configuration of computer systems
• Upgrade and replace network hardware and troubleshooting computer problems
• Perform hardware and software inventory control
• Assist in other daily administrative tasks and take up any other duties as assigned by the immediate supervisor or above

Requirements:

• Diploma holder or above in Computing or equivalent
• Minimum 1-year working experience in internal IT support
• Knowledge in TCP/IP networking, Windows Server and Linux
• Good communication and interpersonal skills
• Able to work independently and self-motivated

We offer a competitive remuneration package to the right candidate, including:

• Annual Leave
• Birthday Leave
• Maternity Leave
• Paternity Leave
• Marriage Leave
• Compassionate Leave
• Medical & Dental Reimbursement
• Training & Development Allowance & Study Leave
• Monthly Discretionary Pay
• Annual Discretionary Performance Pay

• Please send full resume with expected salary and reference no. quoted to Haven of Hope Christian Service, Staff Engagement Department, 7 Haven of Hope Road, Tseung Kwan O, New Territories or via email to or whatsapp to
• Enquiry: Phone) / Whatsapp)。
• Only short-listed candidates will be notified. For details about our organization, please visit

(Potential candidates (if working with children or mentally incapacitated persons) are required to conduct/submit a sexual conviction record check before joining. The information provided by the applicant will be kept confidential and will be used for recruitment purposes)

All or part of the above recruitment advertisements may not be copied to other recruitment websites without the written consent of the organization

KEY RESPONSIBILITIES:

• Monitoring/operating in-house platform
• Handling client support PC support

REQUIREMENTS:

• English proficiency
• Related PC related skills

Are you looking for an exciting opportunity to kickstart your career in IT support? Join our client's dynamic team as an Assistant Service Delivery Engineer and gain valuable experience in a fast-paced, technology-driven environment. This role offers the perfect blend of hands-on technical work and customer service, providing you with a solid foundation for future growth in the IT industry.

• Proactive monitoring: Ensure the smooth operation of servers, services, and networks through vigilant monitoring and quick issue identification.
• First-line support: Provide expert L1 support for various applications, platforms, and customers, following established procedures to deliver exceptional service.
• Daily operations: Conduct scheduled tasks efficiently, maintaining the integrity and performance of critical systems.
• Effective escalation: Collaborate with team members to escalate complex issues to 2nd line support and duty supervisors in a timely manner.
• Maintenance and health checks: Perform essential changes and health checks according to specified operation procedures, ensuring optimal system performance.

• Educational background: Higher Diploma or Diploma in Information Technology, Computer Science, or a related field. We welcome candidates with diverse educational backgrounds who are passionate about technology.
• IT experience: At least 1 year of experience in service center operations and familiarity with IT governance. Candidates with no prior experience are also welcomed to apply if they have a strong interest in IT support.
• Software proficiency: Good practical experience using MS Office applications such as Word, Excel, and PowerPoint.
• Network knowledge: Familiarity with switches, routers, and wireless equipment is advantageous but not required. We're looking for candidates eager to learn and grow in this area.
• Language skills: Good command of written and spoken Chinese and English to effectively communicate with diverse stakeholders and clients.
• Flexibility: Willingness to work shift duties, as this role involves a 5-day work week with 3-4 days of shift work followed by 2 days of regular leave.

Our client offers an attractive remuneration package and other benefits, such as:

• Comprehensive health insurance to support your well-being
• Performance-based bonus to reward your hard work and dedication
• Generous annual leave entitlement of at least 14 days for a healthy work-life balance
• Opportunities for professional development and career growth within a leading technology company

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences. Your passion for technology and willingness to learn are just as important as your qualifications

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Job Responsibilities

• Perform daily helpdesk support to end users on the usage of MS Exchange, Outlook, Instant Messenger and some other customized subsystems and mobile devices.
• Act as Tier 1 supports for user inquiries, technical troubleshooting via phone calls, mobile messages and emails.
• Handle helpdesk cases according to standard procedures, collaborate with relevant support teams or parties to provide turnaround solutions through troubleshooting, report on problems and incidents.
• Log and manage tickets in Jira with detailed and accurate information provided by the end users and relevant stakeholders.
• Receive, triage and respond to and resolve user inquiries and technical issues in a timely and efficient manner.
• Identify and quickly provide resolutions or workaround to recurring problems or issues based on experience and knowledgebase information.
• Escalate unresolved issues to the appropriate support teams or supervisors when required.
• Work on staggered hours (during normal and non-office hours when deems necessary) to provide customer service support at satisfactory level.
• Communicate effectively with users to understand and troubleshoot issues.
• Maintain good relationship with all relevant parties including end users and support teams.
• Generate task lists or reports to better manage daily tasks at regular intervals.
• Prepare reports requested by management.
• Achieve KPI and comply with requirements in SLA at satisfactory level.
• To perform regular health checking for email.

Job Requirements

• High diploma in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree.
• At least 1 years' working experience in IT field and relevant Call Centre work experience is highly preferred.
• Good experience with hands on user support, familiar with general desktop software e.g. MS Windows, Office, WhatsApp, etc.
• Familiar with Microsoft Exchange, Outlook and tickets logging software such as Jira, Confluence, etc.
• Knowledge on IT Infrastructure such as firewall, DMZ, DNS, MS Active Directory, MS Exchange, mobile phone platform (e.g. iOS, iPadOS, EMUI, HarmonyOS) is an advantage.
• Self-motivation and team player with good attention to details.
• Well organized and able to work independently under pressure and tight deadlines.
• Positive, "can-do" attitude, self-starter with strong organizational skills.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• Work efficiently under pressure during special circumstances like service disruption incidents.
• Flexible and willing to work in shifts when deems necessary.
• Willing to take up ad hoc responsibilities in emergency or special circumstances.
• Good command of spoken and written English & Chinese. Fluent in Putonghua is an advantage.

My client is looking for a proactive and technically skilled Application Helpdesk Support professional to join their team. The ideal candidate will have 2 - 3 years of experience in application support, preferably within the transportation or aviation industry, and be capable of providing Level 1 and Level 2 support for SCM-related systems.

Key Responsibilities

• Provide L1 and L2 support for SCM applications, resolving user issues and escalating complex problems as needed.
• Monitor application performance and ensure timely resolution of incidents and service requests.
• Collaborate with internal teams and vendors to troubleshoot and resolve technical issues.
• Perform root cause analysis and document resolutions for recurring problems.
• Support Java-based applications, including basic debugging and configuration.
• Execute SQL queries for data validation, reporting, and issue investigation.
• Assist in application testing, deployment, and patch management.
• Maintain accurate documentation of support activities, configurations, and procedures.
• Ensure compliance with IT service management standards and SLAs.

Required Skills & Experience

• 2 – 3 years of experience in application support, ideally in transportation or aviation sectors.
• Hands-on experience with Java and SQL for troubleshooting and analysis.
• Familiarity with SCM systems and workflows.
• Strong problem-solving and communication skills.
• Experience with ticketing systems (e.g., ServiceNow, JIRA) is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.

Please visit Adecco website with the below link for application:

Please note that only shortlisted candidates will be notified.  All information gathered will be treated in strictly confidential and solely used for recruitment purpose.

Responsibilities:

• Provide IT desktop service and end user support in office environment
• Diagnoses errors or technical problems and determine proper solutions
• Take ownership of service incidents/requests and liaising with other teams to resolve problems
• Monitor, maintain and assign and close IT ticketing system for end user tickets

Requirements:

• Computer desktop & laptop technology, Windows 10,11, Microsoft Office 365
• IT helpdesk experience is an advantage
• Good communication in Cantonese and English

Salary: HKD 30, ,000 (based on experience) + Bonus

Join a prestigious banking and financial institution as a Helpdesk Support Officer in our in-house IT team. Work in a stable, well-known company with a modern office in Kwun Tong and a supportive team environment.

• Location: Kwun Tong, Hong Kong (modern office)
• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
• Salary: HKD 30, ,000 per month (commensurate with experience) + performance-based bonus
• Benefits: Comprehensive benefits package

• Provide first-tier IT support to internal staff, resolving technical issues efficiently.
• Collaborate with a dedicated IT team to ensure seamless operations.
• Handle helpdesk inquiries and maintain high-quality service standards.

• Bachelor's degree in Computer Science or a related discipline.
• 4-5 years of full-time IT support experience in a professional setting.
• Strong problem-solving skills and ability to work in a team-oriented environment.

• Competitive salary with performance-based bonuses.
• Stable career in a renowned financial institution with a sizable in-house team.
• Modern office environment with comprehensive benefits and work-life balance.

Please submit your CV via WhatsApp to Winnie at

Join our esteemed organization and advance your IT career with a leading financial institution

Job Responsibilities:

• Responsible for the management, maintenance, monitoring, and troubleshooting of office systems and meeting rooms. Ensure the continuous availability of office services to meet the internal needs;
• Management and installation of company computer hardware and software assets;
• Provide first-line technical support to internal users, ensuring high service quality and user experience;
• Write and maintain user technical documentation, including operation manuals and troubleshooting guidelines;
• Assist in project implementation for various teams within the IT department;
• Perform such other duties as shall from time to time be directed by superiors.

Job Requirements:

• Bachelor's degree or equivalent in Computer Science or equivalent disciplines;
• Candidates with 1 year or more of user support experience, candidates wtih prior experience in the securities and related financial industries will be prioritized;
• Fresh graduates will also be considered;
• Proficient in the installation, configuration, management, and maintenance of mainstream operating systems (e.g., Windows, macOS);
• Familiar with mainstream office software and systems (e.g., Microsoft 365, Office, Exchange, WPS, Coremail, Teams, Zoom, Voov, Polycom VC, WeCom);
• Basic understanding of networking concepts, capable of performing basic computer network configuration and troubleshooting;
• Good communication skills in both Chinese and English, with proficiency in Mandarin required.

We offer attractive remuneration and benefits including 5-day working week to the right candidates. Interested parties, please send your full resume including your CURRENT and EXPECTED salary to us by email.

Personal data provided will be used by us for recruitment and related purposes, which is strictly in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) for Applicants for Employment. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful and the personal data collected will be destroyed after 2 years or such other period as prescribed by the applicable laws.

We are seeking a Senior IT Helpdesk Support to lead and manage day-to-day IT operations, ensuring smooth delivery of technical services to internal users. The ideal candidate will have strong problem-solving skills, a proactive attitude, and a solid background in IT systems, helpdesk, and infrastructure support.

Job Description:

• Lead and supervise the IT support/technician team to provide efficient helpdesk and onsite support
• Manage the setup, configuration, and deployment of hardware, software, and network devices
• Provide 1st and 2nd level technical support via helpdesk hotline, ticketing system, and remote tools
• Monitor support performance, assign tasks, and ensure service level agreements (SLAs) are met
• Troubleshoot and resolve issues related to PC LAN/WAN, printers, mobile devices, and network connectivity
• Administer user accounts, access rights, and system policies (e.g., Active Directory, Office 365)
• Maintain documentation on system configurations, support procedures, and incident logs
• Liaise with vendors for hardware/software procurement and escalated technical support
• Conduct regular team briefings and training to enhance skills and service quality
• Support IT audits, inventory, and compliance requirements

Job Requirements:

• Diploma or above in Information Technology, Computer Science, or related field
• Minimum 5 years of IT support experience with at least 1 years in a supervisory or team lead role
• Strong hands-on knowledge in Windows OS, Office 365, networking, and endpoint troubleshooting
• Experience with Active Directory, ticketing systems, and remote support tools
• Experience supporting government departments or projects is highly preferred
• Good command of spoken and written English and Chinese