What Jobs are available for Helpdesk Management in Hong Kong?

Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises. To learn more about what we do, please visit:

We are seeking an experienced Incident Management Specialist to lead the response to major IT incidents, minimize downtime, and ensure swift resolution across business units. The ideal candidate will act as a key point of contact during critical incidents, coordinate technical efforts, and continuously improve incident management processes to enhance operational resilience.

Key Responsibilities:

• Lead the resolution of major IT incidents across various business units, following established procedures and playbooks to minimize user impact.
• Serve as the primary point of contact for critical infrastructure incidents, ensuring effective communication and coordination.
• Collaborate with technical teams to quickly identify root causes and implement effective solutions.
• Prioritize incidents based on their urgency and impact on business operations.
• Document incident protocols, actions taken, and resolutions to ensure transparency and facilitate future learning.
• Provide regular incident updates to management and relevant stakeholders throughout the incident lifecycle.
• Review, analyze, and enhance incident management processes for increased efficiency and effectiveness.
• Ensure all incident management activities adhere to IT service management standards and security policies.
• Document lessons learned from incidents to improve future response strategies.
• Manage workplace IT projects, ensuring completion within scope, time, and budget parameters.
• Conduct root cause analysis to identify underlying issues and implement long-term solutions.

Qualifications & Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of IT experience focusing on infrastructure or service management.
• ITIL v4 Foundation certification is required; experience with ITIL v4 Incident Management preferred.
• Strong technical writing skills and ability to prepare clear reports and presentations.
• Excellent communication skills, with experience in client-facing and stakeholder management.
• Knowledge of cloud platforms, particularly Azure, and related infrastructure is a plus.
• Familiarity with networking, security, and troubleshooting tools.
• Ability to adapt quickly to new technologies and changing environments.
• Proven experience working in high-interaction client or project environments.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

• Organize and arrange production activities to meet the bank's production and operation management objectives
• Responsible for production incident support service
• Create and update incident records with incident classification and categorization
• Manage and communicate with the head office, end users or vendor
• Provides regular status reporting to management
• Follow up root cause analysis, corrective action implementation & preventive measure

• University graduate in computer science or related discipline
• Minimum 3 years of relevant experience preferably in banking industry
• Skilled in using SQL for data analysis
• Experience in software development is preferred
• Experience in report and procedure writing is preferred
• Good organizational and problem solving abilities as well as good communication and interpersonal skills
• Hard-working, sincere and cooperative
• Good command of spoken and written English and Chinese, including Putonghua

The Major Incident Management Lead is responsible for leading the response to major incidents that impact the firm's operations. This role is critical in ensuring effective communication with senior stakeholders and coordinating the technical recovery process to minimize business disruption. The ideal candidate will have a strong background in incident management, excellent communication skills, and the ability to work under pressure. Perm position.

Key Responsibilities:

• Lead the major incident management process, ensuring timely and effective resolution of incidents to minimize impact on business operations.
• Coordinate and communicate with senior stakeholders, providing clear and concise updates on incident status and recovery efforts.
• Develop and maintain incident management plans, including escalation procedures and communication protocols.
• Oversee the technical recovery process, working closely with IT teams to ensure swift resolution and service restoration.
• Conduct post-incident reviews and analysis to identify root causes and implement measures to prevent future incidents.
• Collaborate with cross-functional teams to improve incident management processes and ensure alignment with overall business objectives.
• Maintain and update incident management documentation, ensuring accuracy and accessibility for all stakeholders.
• Provide leadership and guidance to the incident management team, fostering a culture of continuous improvement and responsiveness.
• Develop and deliver training programs to enhance incident management capabilities across the organization.
• Monitor industry trends and best practices to ensure the company's incident management approach remains current and effective.

Qualifications:

• Bachelor's degree in Information Technology or a related field.
• Extensive experience in incident management, preferably in a leadership role.
• Strong technical background with the ability to understand and oversee complex technical recovery processes.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders.
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Experience in developing and implementing incident management plans and procedures.
• Familiarity with industry-standard incident management frameworks and tools.
• Leadership experience with a track record of building and leading high-performing teams.

A Global Insurance Firm are looking for a Technical Support Specialist to join their team

This role will join the APAC wide team and you will be working on a variety of operation enhancements, provide Tier 1 and Tier 2 technical support for Amazon Connect and related telephony systems.

Requirements:

• Hands-on experience with Amazon Connect is mandatory
• 2+ years of experience in technical support or IT helpdesk roles, preferably in a contact center environment.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Excellent communication skills and a customer-first mindset.

Preferences:

• AWS services (Lambda, S3, CloudWatch), and telephony systems are preferred
• AWS certification (e.g., Cloud Practitioner or Solutions Architect)
• Insurance experience

Technical Support

Location: Hong Kong (Onsite)

Department: Marketing & Commercial

Type: Full-Time

Report to: CMO

We are seeking Technical Support to deliver technical expertise for our immersive streaming technology. The ideal candidate will develop deep product expertise and provide technical support throughout the entire customer lifecycle. This role requires exceptional communication skills, technical aptitude, and a passion for translating technology into clear value propositions and solutions that enable customer success in the metaverse space.

Key Responsibilities:

Product Expertise, Technical Support & Market Intelligence

• Provide technical expertise during the entire customer journey, including product demos, and technical support
• Develop comprehensive knowledge of our immersive streaming technology, becoming the go-to expert for product capabilities, technical specifications, and competitive differentiation
• Collaborate with R&D to understand product roadmaps and communicate market requirements back to the development team
• Translate technical product capabilities into clear benefits and value propositions for market needs
• Create product content, including technical documentation, product guides and solution architectures.
• Create and deliver product training for internal teams to ensure consistent messaging and technical understanding

Job Requirements:

Education & Professional Experience

• Bachelor's degree in Computer Science, IT, Engineering, or related field
• Minimum 3 years of experience in the IT / Technology industry
• Experience in SaaS / PaaS, Cloud, developer tools or immersive tech is highly valued

Technical & Industry Knowledge

• Hands-on knowledge of product implementation cycles and technical onboarding processes
• Proficiency in computer operating systems, including Linux installation/basic configuration and Windows environment management
• Experience with MySQL and other relational database products
• Experienced in the installation and configuration of Redis, well-versed in its basic concepts and operational commands, and capable of making reasonable configurations and optimizations based on requirements.
• Practical knowledge of Nginx configuration and administration
• Solid understanding of networking concepts and ability to diagnose common network issues
• Development experience in Java, C++, Android, iOS, or Vue is preferred
• Experience with virtualization, disaster recovery, or storage solutions is preferred

Skills & Attributes

• Technical aptitude with excellent communication skills to bridge technical and business requirements
• Exceptional communication skills with the ability to translate technical information into compelling narratives
• Collaborative mindset with the ability to work effectively across multiple departments
• Business fluency in English; additional languages are a plus

Application:

Interested candidates can apply with your resume, including current and expected salary package.

Data Privacy Notice

All data received will be used for recruitment purposes only.

Job Responsibilities:

• Prepare specification and drawing submission
• Conduct on-site instruction of wiring and installation
• Perform on-site maintenance, Testing & Commissioning works of CCTV system
• Conduct operation and maintenance training to end users
• Assist project management work by liaising with contractors and consultants

Job Requirements:

• Working experience in CCTV system will be an advantage
• Proficient in Autodesk AutoCAD and Microsoft Office
• Good command in spoken and written in Cantonese and English
• Self-motivated, problem solving, responsible, independent, strong interpersonal skills and team player
• Candidates with less qualification can be considered as Assistant Field Service Engineer

Location

Hong Kong

Business Area

Sales and Client Service

Ref #

Description & Requirements
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

What's the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients' connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll Trust You To

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers' connectivity to Bloomberg's network
• Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You'll Need To Have

• Minimum 1 year of working experience in technical support for internal or external clients
• Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
• Business proficiency in English and Cantonese or Mandarin to support clients in these markets
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks
• Demonstrable experience of coordinating with multiple teams to meet deadlines
• Flexibility to accommodate occasional evening & weekend work (time off in lieu)
• Demonstrated continuous career growth within an organisation
• Bachelor's degree or degree-equivalent qualifications

We'd Love To See

• CompTIA A+, NET+ or CCNA certification
• Experience with telecommunications lines, basic network design and security
• Experience with FIX protocol
• Exposure to vendor cloud technology e.g. AWS, Azure
• Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
• Ability to communicate effectively and negotiate resolutions to difficult scenarios
• Ability in picking up new technologies and concepts quickly

If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Job Responsibility

• Provide helpdesk support and troubleshoot technical issues within the Windows environment
• Provide technical support on projects, including installation, change and maintenance to ensure the efficient implementation of services
• Perform software and hardware upgrades and deployments
• Maintain deliverable quality standards, proactively identify and resolve problems for optimal end-user satisfaction
• Basic network equipment and administration of Microsoft Windows server is required
• Maintain IT hardware asset and software inventory
• Identify and suggest possible improvements to the procedure

Job Requirement

• Higher Diploma or above in Information Technology / Computer Science or equivalent
• At least 5 years relevant experience in helpdesk support
• MTA is preferred, MCSA/MCSE will be an added advantage
• Familiar with Microsoft applications, MS Windows, MS Exchange and Network operations
• Experience on IT project coordination is highly preferable
• Knowledge in M365 and iOS/Android device will be added advantage
• Good communication skill
• High integrity, self-motivated and customer-focused attitude

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Job Responsibilities

• Responsible to IT helpdesk.  Provide technical support service to the staff in Hong Kong, including staff PC, notebook and relevant technical equipment related to business operations. Response to and handle user request on technical support.
• Manage equipment assets, manage inventory, maintain PC and technical equipment. Perform technical equipment installation, configuration, changes and withdrawal for staff movement and changes to maintain individual company technical assets and equipment protection.
• Coordinate with IT vendors and users on IT services. Handle payment bills and execute reimbursement processes.
• Support individual company conference equipment, email system, VPN, anti-virus software, staff system accounts, etc.
• Formulate and execute technology refresh plan of staff equipment to ensure the required work efficiency and security level are maintained.
• Comply with Security policy, Audit requirements, Regulatory requirements, and relevant Company policies and procedures when carrying out all duties.
• Identify and mitigate risk detected in area of work.  Report promptly on incidents.

Job Requirements

• Bachelor's degree, associate degree or higher diploma in Information Technology, Computer Science or relevant disciplines.
• 2+  years experience in IT helpdesk or technical support.
• Strong in PC, notebook and technical equipment support.
• Knowledge and experience on Windows, familiar to additional OS, like Linux, MacOS, is preferable.
• Candidate with more experience will be considered for senior positions.
• Good team player, good communication skills with internal users and solution vendor.
• Good command of Cantonese, English and Mandarin.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Please send your full resume both in English and Chinese stating present and expected salary to Human Resources Manager by clicking APPLY NOW.

All data provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months of submission.

Only short listed candidates will be contacted.