26 Hospitality Management jobs in Hong Kong

Join to apply for the Food & Beverage Service Attendant role at Kimpton Tsim Sha Tsui Hong Kong

1 month ago Be among the first 25 applicants

Join to apply for the Food & Beverage Service Attendant role at Kimpton Tsim Sha Tsui Hong Kong

About Kimpton Tsim Sha Tsui Hong Kong
Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here
Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

About Kimpton Tsim Sha Tsui Hong Kong
Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.
Why We’re Here
Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We’re Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.
It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.
As the Food & Beverage Service Attendant at Kimpton Tsim Sha Tsui Hong Kong , you’ll go beyond simply serving food and drinks – you’ll craft extraordinary dining experiences and memories that leave a lasting impression. With your warmth, professionalism, and attention to detail, you’ll ensure every guest's visit is truly unforgettable.
A little taste of your day-to-day
Every Day Is Different, But You’ll Mostly Be

• Providing exceptional service to guests, ensuring their needs are met with care and attention
• Supporting smooth daily operations while maintaining high service standards
• Creating a welcoming dining environment that delights guests and enhances their experience
• Ensuring cleanliness, hygiene, and quality standards are consistently upheld
• Collaborating with the team on seasonal or special events menus
  

• Previous experience working within quality restaurants or hotels is preferrable, but not essential.
• A passion for hospitality and delivering memorable guest experiences.
• Positive, self-motivated, high adaptability, excellent customer-oriented and team spirit.
• Good command in English and Chinese; Mandarin or other languages is an advantage
  

• Seniority level Entry level

• Employment type Other

• Job function General Business
• Industries Hospitality

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Southern District, Hong Kong SAR 1 week ago

Tsim Sha Tsui, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 3 months ago

Southern District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 4 months ago

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2 days ago Be among the first 25 applicants

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1. Customer Service Policies Development:

(1) Responsible for formulating and improving the customer service policies for ToC customers.

(2) Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs.

2. Customer Service Issue Improvement:

(1) Responsible for coordinating relevant teams within the company to address common issues of ToC products that impact customer experience and enhance service quality.

(2) Regularly analyze ToC customer complaints and survey data, propose improvement measures, and optimize the service process.

3. Customer Service Experience Optimization:

(1) Monitor and optimize the ToC customer experience, designing the full process from customer contact to service completion.

(2) Identify and address pain points in the ToC customer experience through customer surveys, data analysis, and other methods.

Provide service coordination support and collaborate with relevant departments to facilitate problem resolution and enhance service quality.

Requirements

1. Education: Bachelor's degree or above in telecommunications, computer science, or a related field.

2. Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry.

3. Skills Required:

- Familiarity with ToC customer service processes and customer experience design;

- Strong data analysis and problem-solving skills;

- Experience in ToC product management, operation analysis, and service support is preferred.

4. Language Requirement: Good at both written and spoken English and Chinese.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Telecommunications

Referrals increase your chances of interviewing at China Mobile International Limited by 2x

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 6 months ago

Central & Western District, Hong Kong SAR 6 months ago

Wan Chai District, Hong Kong SAR 1 month ago

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Join to apply for the Service Management Analyst - Tech Ops role at National Property Consultants

Application Deadline: 5 May 2025

Department: Technology-CIO

Location: Hong Kong (SAR)

As Service Management Analyst in the Technology Operations Team, you will be responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of the organization. Your goal is to optimize service delivery processes, enhance user satisfaction, and contribute to the overall success of the organization through efficient and reliable IT services.

1. Oversee the IT Asset Management process, including managing the IT Asset lifecycle, setting process guidelines, developing and maintaining the lifecycle strategy, and ensuring governance and compliance with best practices.
2. Monitor software licenses to ensure compliance with vendor agreements and legal requirements, managing license renewals, allocations, and audits.
3. Define and implement processes for retiring and disposing of obsolete or surplus IT assets in a secure and environmentally responsible manner.
4. Analyze data on asset utilization, performance, and costs to identify trends, patterns, and opportunities for improving asset management practices.
5. Support and continuously improve various IT Service Management processes, including IT Change Management, Incident Management, and Problem Management.

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Prior experience in Service Management or related role.
• Effective team collaboration and stakeholder communication skills.
• Ability to work independently with minimal supervision.
• Understanding of systems architecture and infrastructure platforms.
• ITIL certifications are desirable.
• Experience with JIRA Service Management and Jira Asset Management is highly desirable.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology

Be among the first 25 applicants - 2 days ago

1. Customer Service Policies Development:
   (1) Formulate and improve customer service policies for ToB customers.
   (2) Optimize service processes and design customer experience strategies for ToB business based on market dynamics and customer needs.
2. Service Management System Construction:
   (1) Plan, build, and implement the service management system platform, centralizing complaint and alert management, ensuring timely communication.
   (2) Assess system effectiveness through data dashboard analysis and implement accountability-driven improvements, establishing a closed-loop management process.
3. Customer Service Experience Optimization:
   (1) Monitor and enhance the ToB customer experience, covering all stages from contact to service completion.
   (2) Identify and resolve pain points via customer surveys, data analysis, and other methods.
   Provide support for service coordination and collaborate with relevant departments to resolve issues and improve service quality.

• Education: Bachelor's degree or higher in telecommunications, computer science, or related fields.
• Experience: Over 5 years in relevant roles, preferably in telecommunications.
• Skills:
• Knowledge of enterprise service processes and customer experience design
• Strong data analysis and problem-solving capabilities
• Experience in full-process management and enterprise product support (preferred)
• Language: Proficiency in both English and Chinese, written and spoken.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Telecommunications

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

1. Customer Service Policies Development:

(1) Responsible for formulating and improving the customer service policies for ToC customers.

(2) Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs.

2. Customer Service Issue Improvement:

(1) Responsible for coordinating relevant teams within the company to address common issues of ToC products that impact customer experience and enhance service quality.

(2) Regularly analyze ToC customer complaints and survey data, propose improvement measures, and optimize the service process.

3. Customer Service Experience Optimization:

(1) Monitor and optimize the ToC customer experience, designing the full process from customer contact to service completion.

(2) Identify and address pain points in the ToC customer experience through customer surveys, data analysis, and other methods.

Provide service coordination support and collaborate with relevant departments to facilitate problem resolution and enhance service quality.

Requirements

1. Education: Bachelor's degree or above in telecommunications, computer science, or a related field.

2. Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry.

3. Skills Required:

- Familiarity with ToC customer service processes and customer experience design;

- Strong data analysis and problem-solving skills;

- Experience in ToC product management, operation analysis, and service support is preferred.

4. Language Requirement: Good at both written and spoken English and Chinese.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Telecommunications

Referrals increase your chances of interviewing at China Mobile International Limited by 2x

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 6 months ago

Central & Western District, Hong Kong SAR 6 months ago

Wan Chai District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Management Analyst - Tech Ops role at National Property Consultants

Application Deadline: 5 May 2025

Department: Technology-CIO

Location: Hong Kong (SAR)

As Service Management Analyst in the Technology Operations Team, you will be responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of the organization. Your goal is to optimize service delivery processes, enhance user satisfaction, and contribute to the overall success of the organization through efficient and reliable IT services.

• Oversee the IT Asset Management process, including managing the IT Asset lifecycle, setting process guidelines, developing and maintaining the lifecycle strategy, and ensuring governance and compliance with best practices.
• Monitor software licenses to ensure compliance with vendor agreements and legal requirements, managing license renewals, allocations, and audits.
• Define and implement processes for retiring and disposing of obsolete or surplus IT assets in a secure and environmentally responsible manner.
• Analyze data on asset utilization, performance, and costs to identify trends, patterns, and opportunities for improving asset management practices.
• Support and continuously improve various IT Service Management processes, including IT Change Management, Incident Management, and Problem Management.

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Prior experience in Service Management or related role.
• Effective team collaboration and stakeholder communication skills.
• Ability to work independently with minimal supervision.
• Understanding of systems architecture and infrastructure platforms.
• ITIL certifications are desirable.
• Experience with JIRA Service Management and Jira Asset Management is highly desirable.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology

Be among the first 25 applicants - 2 days ago

• Customer Service Policies Development:
  (1) Formulate and improve customer service policies for ToB customers.
  (2) Optimize service processes and design customer experience strategies for ToB business based on market dynamics and customer needs.
• Service Management System Construction:
  (1) Plan, build, and implement the service management system platform, centralizing complaint and alert management, ensuring timely communication.
  (2) Assess system effectiveness through data dashboard analysis and implement accountability-driven improvements, establishing a closed-loop management process.
• Customer Service Experience Optimization:
  (1) Monitor and enhance the ToB customer experience, covering all stages from contact to service completion.
  (2) Identify and resolve pain points via customer surveys, data analysis, and other methods.
  Provide support for service coordination and collaborate with relevant departments to resolve issues and improve service quality.

• Education: Bachelor's degree or higher in telecommunications, computer science, or related fields.
• Experience: Over 5 years in relevant roles, preferably in telecommunications.
• Skills:
• Knowledge of enterprise service processes and customer experience design
• Strong data analysis and problem-solving capabilities
• Experience in full-process management and enterprise product support (preferred)
• Language: Proficiency in both English and Chinese, written and spoken.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Telecommunications

3 days ago Be among the first 25 applicants

Direct message the job poster from Talent Pro Recruitment

Role Overview:

A well-known financial institution with footprint in Asia Pacific is seeking a Senior Manager / Associate Director to lead the Anti-Money Laundering (AML) and Complaints & Enquiries teams within the MPF and ORSO Pension Business . This role is crucial for ensuring compliance with regulatory requirements and enhancing customer service as a first line of defence .

Key Responsibilities:

AML Compliance:

• Oversee AML/CFT assessments for pension business
• Comment on the CDD/EDD reviews of customer onboarding, high risk customers and triggering events conducted by business lines
• Manage onshore and offshore teams to ensure effective compliance
• Conduct risk assessments, investigate suspicious transactions, and prepare reports
• Provide training and advisory support to stakeholders

Complaints & Enquiries Management:

• Ensure timely resolution of inquiries and complaints from regulators and clients
• Oversee pension administration and maintain client relationships
• Review and sign-off clients communication materials
• Monitor service performance and implement risk control procedures.
• Implement control procedures to minimize risk and complaints from regulators and customer complaints
• Ad Hoc Projects:
• Perform additional tasks as assigned by the Head of Service Management and Governance

Qualifications:

• University degree with 15+ years in operations/customer service, including 5 years in a managerial role.
• Experience in corporate banking or insurance and strong analytical skills
• Proficient in English and Chinese, with excellent communication skills
• Strong leadership and teamwork abilities
• Detail-oriented, with effective problem-solving skills
• Proficient in PC skills and strategic planning

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Customer Service, and Quality Assurance
• Industries Insurance, Pension Funds, and Banking

Referrals increase your chances of interviewing at Talent Pro Recruitment by 2x

Get notified about new Director Service Management jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

3 days ago Be among the first 25 applicants

Direct message the job poster from Talent Pro Recruitment

Role Overview:

A well-known financial institution with footprint in Asia Pacific is seeking a Senior Manager / Associate Director to lead the Anti-Money Laundering (AML) and Complaints & Enquiries teams within the MPF and ORSO Pension Business . This role is crucial for ensuring compliance with regulatory requirements and enhancing customer service as a first line of defence .

Key Responsibilities:

AML Compliance:

• Oversee AML/CFT assessments for pension business
• Comment on the CDD/EDD reviews of customer onboarding, high risk customers and triggering events conducted by business lines
• Manage onshore and offshore teams to ensure effective compliance
• Conduct risk assessments, investigate suspicious transactions, and prepare reports
• Provide training and advisory support to stakeholders

Complaints & Enquiries Management:

• Ensure timely resolution of inquiries and complaints from regulators and clients
• Oversee pension administration and maintain client relationships
• Review and sign-off clients communication materials
• Monitor service performance and implement risk control procedures.
• Implement control procedures to minimize risk and complaints from regulators and customer complaints
• Ad Hoc Projects:
• Perform additional tasks as assigned by the Head of Service Management and Governance

Qualifications:

• University degree with 15+ years in operations/customer service, including 5 years in a managerial role.
• Experience in corporate banking or insurance and strong analytical skills
• Proficient in English and Chinese, with excellent communication skills
• Strong leadership and teamwork abilities
• Detail-oriented, with effective problem-solving skills
• Proficient in PC skills and strategic planning

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Customer Service, and Quality Assurance
• Industries Insurance, Pension Funds, and Banking

Referrals increase your chances of interviewing at Talent Pro Recruitment by 2x

Get notified about new Director Service Management jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.