What Jobs are available for Hospitality Manager in Hong Kong?

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Essential Duties & Responsibilities
Responsibilities: Product Development & Innovation

• Drive the creation of new food and beverage offerings tailored to regional preferences while upholding global brand standards.
• Develop and manage the annual product calendar, ensuring timely launches of seasonal and signature items.
• Conduct commercial evaluations, including pricing strategies, cost analysis, and performance projections to ensure profitability and market relevance.
• Collaborate with suppliers and cross-functional teams to support new product launches and maintain product quality and consistency.
• Lead market research and trend analysis to inform product strategy and ensure alignment with evolving consumer preferences across APAC. Project Management
• Oversee end-to-end project timelines, deliverables, and key milestones for product launches and menu updates.
• Coordinate cross-functional teams to ensure seamless execution of development projects across multiple markets.
• Monitor progress, identify potential risks, and implement mitigation plans to ensure timely and brand-aligned delivery. Cross-Functional Collaboration
• Partner closely with local market teams to align execution plans, operational requirements, and market-specific challenges.
• Collaborate with global and regional stakeholders across marketing, design, supply chain, and operations to ensure cohesive execution.
• Provide strategic feedback and insights to corporate teams to refine brand direction and product roadmaps.

Experience, Skills & Knowledge

• Bachelor's degree with a minimum of 3 years' experience in F&B management, ideally with exposure to product innovation development for café food & beverage and retail merchandise.
• Deep passion for F&B trends, local market movements, and emerging consumer preferences-constantly curious about what's new and what's next.
• Proven experience in partnering with cross-functional teams within a multi-unit or cross-region environment, with full P&L ownership and accountability.
• A creative problem solver with a proactive mindset-able to turn insights into actionable ideas and bring fresh thinking to product development.
• Strong stakeholder management and interpersonal skills, with the ability to build and maintain effective relationships across internal teams and external partners.
• Demonstrated business acumen with hands-on experience in strategic planning, budgeting, and forecasting for product launches and seasonal campaigns.
• Able to balance attention to detail with a strategic, big-picture perspective-comfortable navigating both execution and ideation.
• Excellent communication skills in English, Cantonese, and Mandarin, with the ability to articulate concepts clearly and influence across all levels.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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This role was established one year ago to lead APAC new product development initiatives across Food & Beverage and merchandise gifting. Since its inception, the position has significantly enhanced our ability to proactively plan resources, drive incremental sales, and increase brand awareness.

The strategic contributions of this role have proven essential to the continued growth and innovation of our regional hospitality programs. Maintaining this headcount is critical to sustaining momentum and ensuring we remain agile and competitive in the market.

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Responsibilities
Product Development & Innovation

• Drive the creation of new food and beverage offerings tailored to regional preferences while upholding global brand standards.
• Develop and manage the annual product calendar, ensuring timely launches of seasonal and signature items.
• Conduct commercial evaluations, including pricing strategies, cost analysis, and performance projections to ensure profitability and market relevance.
• Collaborate with suppliers and cross-functional teams to support new product launches and maintain product quality and consistency.
• Lead market research and trend analysis to inform product strategy and ensure alignment with evolving consumer preferences across APAC.

Project Management

• Oversee end-to-end project timelines, deliverables, and key milestones for product launches and menu updates.
• Coordinate cross-functional teams to ensure seamless execution of development projects across multiple markets.
• Monitor progress, identify potential risks, and implement mitigation plans to ensure timely and brand-aligned delivery.

Cross-Functional Collaboration

• Partner closely with local market teams to align execution plans, operational requirements, and market-specific challenges.
• Collaborate with global and regional stakeholders across marketing, design, supply chain, and operations to ensure cohesive execution.
• Provide strategic feedback and insights to corporate teams to refine brand direction and product roadmaps.

,

• Bachelor's degree with a minimum of 3 years' experience in F&B management, ideally with exposure to product innovation development for café food & beverage and retail merchandise.
• Deep passion for F&B trends, local market movements, and emerging consumer preferences—constantly curious about what's new and what's next.
• Proven experience in partnering with cross-functional teams within a multi-unit or cross-region environment, with full P&L ownership and accountability.
• A creative problem solver with a proactive mindset—able to turn insights into actionable ideas and bring fresh thinking to product development.
• Strong stakeholder management and interpersonal skills, with the ability to build and maintain effective relationships across internal teams and external partners.
• Demonstrated business acumen with hands-on experience in strategic planning, budgeting, and forecasting for product launches and seasonal campaigns.
• Able to balance attention to detail with a strategic, big-picture perspective—comfortable navigating both execution and ideation.
• Excellent communication skills in English, Cantonese, and Mandarin, with the ability to articulate concepts clearly and influence across all levels.

About the role

We are seeking a Customer Service Manager to join our dynamic team at Fire Rock International (HK) Limited' in Central and Western District. As a full-time position, this role is responsible for providing exceptional customer service and managing a team of customer service representatives to ensure the highest levels of client satisfaction.

What you'll be doing

• Overseeing the day-to-day operations of the customer service team to ensure efficient and effective service delivery
• Responding to and resolving complex customer inquiries and complaints in a timely and professional manner
• Monitoring and evaluating team performance, providing coaching and feedback to drive continuous improvement
• Developing and implementing customer service strategies and policies to enhance the overall customer experience
• Collaborating with other departments to identify and address customer pain points
• Generating detailed reports on customer service metrics and trends to inform business decisions
• Participating in the recruitment, training and development of customer service representatives

What we're looking for

• Minimum 5 years of experience in a client-facing customer service role, preferably within the administration and office support industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent communication, problem-solving and decision-making abilities
• In-depth knowledge of customer service best practices and techniques
• Proficiency in using CRM systems and data analysis tools
• A customer-centric mindset and a genuine passion for delivering exceptional service

What we offer

At Fire Rock International (HK) Limited', we value our employees and are committed to their professional development and well-being. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our collaborative and supportive work environment encourages work-life balance and fosters personal growth.

About us

Fire Rock International (HK) Limited' is a provider of administration and office support services in the Central and Western District of Hong Kong. With a focus on client satisfaction, we strive to deliver innovative solutions and exceptional customer service to our diverse client base. Join our growing team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Customer Service Manager

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Contract Duration: November 2025 to March 2026

Key Responsibilities:

-Oversee and manage all customer service aspects of the event.

-Lead and organize the customer service team.

-Train customer service representatives.

-Develop and implement performance metrics and evaluation processes.

-Arrange team rosters.

-Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.

-Monitor and analyze customer satisfaction data to identify trends and areas for improvement.

-Resolve complex customer issues and escalate to the management team as needed.

-Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.

-Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.

-Analyze data to identify opportunities for process improvement.

Requirements:

-Bachelor's degree in Event Management, Hospitality, or a related field preferred, but not a must.

-At least 4 years of relevant experience required.

-Ability to work independently with strong problem-solving and decision-making skills.

-Good written and verbal communication skills in English and Cantonese.

-Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.

-Flexibility to work outside of office hours to support the event as needed.

-Proficiency in MS Office, including Excel and Word.

-Customer-centric and innovative.

-Fast learner, eager to ask questions and learn on the job.

Job Type: Full-time

Pay: $25, $35,000.00 per month

Benefits:

• Dental insurance
• Medical Insurance

Work Location: In person

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Contract Duration:Until March 2026

Key Responsibilities:

• Oversee and manage all customer service aspects of the event.
• Lead and organize the customer service team.
• Train customer service representatives.
• Develop and implement performance metrics and evaluation processes.
• Arrange team rosters.
• Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.
• Monitor and analyze customer satisfaction data to identify trends and areas for improvement.
• Resolve complex customer issues and escalate to the management team as needed.
• Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.
• Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.
• Analyze data to identify opportunities for process improvement.

Requirements:

• Bachelor's degree in Event Management, Hospitality, or a related field preferred, but not a must.
• At least 4 years of relevant experience.
• Ability to work independently with strong problem-solving and decision-making skills.
• Good written and verbal communication skills in English and Cantonese.
• Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.
• Proficiency in MS Office, including Excel and Word.
• Customer-centric and innovative.
• Fast learner, eager to ask questions and learn on the job.

Please apply with a detailed resume. (Personal data relating to employment applications will be used for recruitment only)

Be part of the exciting AIA Carnival team and help create a memorable event for our community

Join EME Limited and lead a dynamic customer service team, where you'll oversee order processing, customer service operations, and internal coordination. This role offers a unique opportunity to contribute to product development and manage a diverse team in a fast-paced environment.

EME Limited specializes in smart home devices, thermostats, and home appliances. We are committed to innovation and excellence in the home technology industry.

• Lead and inspire: Guide and motivate your team to achieve operational excellence.
• Oversee operations: Manage order processing, customer service, and internal coordination.
• Coordinate internally: Work with various departments to ensure smooth operations.
• Support planning: Assist in material planning and product development.
• Engage with customers: Conduct meetings with international customers across multiple time zones.

• Educational background: A Bachelor's degree in business administration or related fields.
• Experience required: Minimum of 5-7 years in customer service, with at least 3 years in a supervisory role.
• Language proficiency: Excellent communication skills in English, Mandarin, and Cantonese.
• Technical skills: Strong proficiency in SAP.
• Analytical mindset: Detail-oriented and sensitive to data.
• Team player: Proactive and eager to learn and grow.

Our client offers an attractive remuneration package and other benefits, such as:

• Double Pay
• Performance bonus
• Work from Home option
• Transportation Allowance
• Health Insurance

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome all applicants to apply, regardless of experience or qualifications.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Our client is a trusted education brand with over 40 years of history and strong, fast-paced growth. In this Customer Service Lead/Manager role, you'll be the first point of contact for parents and students, resolve daily issues with calm efficiency, and coach a small front-line team to consistent standards. You communicate with clarity and empathy, and your excellent English (written & spoken) lets you draft precise messages and handle complex conversations. With education-sector experience, you understand peak seasons and admissions workflows, using data to prioritise actions and continuously improve service.

What you will do

• Handle customer enquiries via phone, email and WhatsApp with speed, empathy and professionalism.

• Lead, schedule, coach and quality-check CS Officers (CSOs); handle escalations calmly.

• Standardise and improve front-desk SOPs to reduce wait time and errors.

• Build simple tracking (e.g., spreadsheet/Power BI) for clients and marketing activities; keep statuses clear (hot / warm / cold) with next steps.

• Work closely with Sales on lead qualification and smooth handovers.

• Prepare concise weekly reports and suggest practical workflow improvements.

• Support operations and admin: report compiling, inventory control, complaint handling, exam logistics and invigilation.

• Stay current on education pathways (UK focus preferred) to give accurate, timely information.

What you bring

• Bachelor's degree in Business, Hospitality or related discipline.

• 3+ years in customer service/operations (education preferred), including 1–2 years supervising a small team.

• MUST-HAVE: Excellent English (written & spoken). Strong Chinese writing; fluent Cantonese; Putonghua an advantage.

• Clear communicator, organised, independent, and steady under pressure.c

• Comfortable with data and tools (Excel/Google Sheets; Power BI a plus).

• Proactive, hands-on and committed to high standards.

Why this role

• Causeway Bay, MTR-convenient location

• Ownership to improve SOPs & coach a team

• Supportive, caring culture with real impact

• Attractive package + performance bonus

• 40+ years in education with rapid growth

Galaxy Telecom (Hong Kong) Limited, established in 2003, is a leading provider of online B2B services. Our core business involves developing and operating advanced digital platforms that facilitate procurement, bidding, and marketplace transactions between suppliers and corporate clients.

The Customer Service Manager serves as the primary point of contact between clients and the Company, responsible for advising, following up and resolving issues related to the entire B2B process. This role is crucial in ensuring timely deliveries, maintaining clear records and fostering strong ongoing relationships with our clients.

• Provide professional consultation to assist supervisors in client negotiations, drafting agreements and developing solutions, while maintaining daily customer service operations.
• Support communication channels with clients by promptly responding to general inquiries and routine requests to ensure smooth information flow.
• Engage with new clients by introducing Company products and services, establishing a solid foundation for cooperation.
• Track client activities and discuss with both internal & external parties regarding the order progress and related details .
• Handle inquiries, feedback and complaints with professionalism to uphold excellent customer relationships and ensure service quality.
• Perform other customer service-related tasks as assigned by supervisors to ensure smooth team operations.

• Higher education or above; prior experience as a Customer Service Manager is preferred.
• Proficient in spoken and written English, capable of liaising with international clients, and handling English emails and basic documentation.
• Proficient in the use of computer software applications, including Microsoft Excel.
• Proactive, outgoing, responsible, detail-oriented, patient, with strong communication and comprehension skills.
• Capable of providing limited support to clients for urgent inquiries outside of regular office hours.

銀河電信(香港)有限公司 (Galaxy Telecom) 成立於2003年,為領先的線上B2B服務提供商,核心業務為開發和運營先進數字平臺,以促進供應商與企業客戶之間的採購、招標及市場交易。

作為客戶與公司之間的主要聯絡窗口,負責全線 B2B 流程的諮詢、跟進及異常處理,確保客戶按時提貨、賬目清晰,並持續維繫良好合作關係。

• 提供專業諮詢,協助主管與客戶洽談各項事宜,擬定協議與解決方案,並持續維護日常客戶服務運作。
• 支援客戶溝通窗口,即時回應一般需求與日常提問,保持資訊傳遞順暢。
• 接洽新客戶,介紹公司產品及服務內容,協助快速建立合作基礎。
• 追蹤客戶動態,與客戶洽談訂單進度等細節。
• 處理諮詢、反饋與投訴,以專業態度維繫良好客戶關係,確保服務品質。
• 完成主管交辦之其他客服相關工作,確保團隊運作順利。

• 專上或以上學歷,具備客服服務經理經驗者優先考慮。
• 良好英文口語、閱讀與書寫能力,能對接國際客戶,並處理英文電郵及基本文件。
• 熟練電腦一般軟件 (如Excel) 操作。
• 性格主動外向、具責任心、做事仔細有耐心,溝通與理解能力強。
• 能夠在非辦公時間有限度回覆客戶緊急查詢。

請提供中英文履歷

Job Responsibilities

• Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking
• Coordinate and track internal business reporting of the business unit
• Cross-sell bank's customer products, if any, to potential customers
• Act as coordinator for the Department to liaise with customers and other departments in daily operations
• Perform ad-hoc tasks as assigned

Job Requirements

• Secondary education level or above
• Relevant working experience in banking operations: loans administration/deposits/account opening/e-banking services and etc; preferably with front-line or customer service /bills operation experience
• Good business sense, excellent communication and interpersonal skills
• Mature and self-driven
• Self-motivated, independent and able to work under pressure
• Conversant in MS Office Applications
• Good command of both written and spoken English and Chinese

To Apply

Please submit your resume to .