158 Hospitality Professionals jobs in Hong Kong

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Present a positive first impression of the establishment's friendliness, excellent service and high hospitality standards. Receive visitors by greeting, welcoming, providing tours, directing and announcing them appropriately, and providing support for appointment booking and F&B support.

Customer Experience and Service

• Greet incoming and departing clients warmly with a genuine smile and eye contact
• Provide tours to clients, explaining to them the concept and facilities available
• Escort them to the assigned area; present food and beverage menus
• Inform clients of the current theme or latest updates of the brand, and who will be serving them to ensure a smooth handoff to the assigned client-consultant
• Answer incoming calls of general line, screen, redirect calls, and take messages to the appropriate persons
• Tend to special client needs and requests
• Observe clients' needs throughout the previous experience to ensure they receive high-quality service
• Responding to guests enquiries in an efficient, courteous and professional manner
• Help external F&B staff by setting and clearing tables; replenishing water; serving beverages
• Assist clients in handling hotel and restaurant bookings and transportation

Customer Relationship Management

• Control the calendars for the appointments. Assist the salespersons with booking them or rearranging meetings when necessary
• Use CRM tool to collect customer data
• Assist the salesperson to build and develop the client base
• Plan and coordinate in store events in order to maintain and recruit VIP clients
• Develop new sources of clientele, in-store events and programs with internal team to ensure on-going clientele interest and participation
• Support the execution of various CRM programs by coordinating with internal / external clients on marketing communications and end-to end operation logistics
• Data cleansing and performing administrative duties, including customer database maintenance
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
• Provide support to special events and meetings, and arrange catering when necessary
• Support the Manager in all coordination and administrative tasks related to appointments.
• Use business software applications (e.g., word processing, spreadsheet, etc.) to prepare correspondence, reports, agendas, etc.
• Use different tools such as Sugar CRM, etc.
• Provide operational support and ensure presence to marketing events
• Perform other tasks and projects, as assigned.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Customer Service
• Industries Retail Luxury Goods and Jewelry

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Wan Chai District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Central, Hong Kong SAR HK 300,000.00-HK 360,000.00 1 day ago

Wan Chai District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 5 months ago

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The VP - IS&T Partner is a critical role to represent IS&T as the primary liaison to all departments within GEG. The VP understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.

Responsible to define, justify, and deliver IT services and project investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those projects and services.

This position serves both as single point of IT accountability to Business Unit/Function, and single voice of BU/Function demand for Global IT Solutions. Actively engages business to realize solution benefits/results. This is a business leadership and a growth focus role with an IT Lens.

Major Responsibilities

• Builds and maintains strong relationships with business partners from all GEG business units and facilitates effective collaboration between IT and the business teams.
• Acts as key point of contact for business partners to ensure that expectations are managed and met.
• Defines and drives project execution across a variety of platforms supporting crucial business capabilities.
• Communicates business needs with appropriate PTC IT function(s) to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners.
• Provides education to new and existing business partners with regards to IT service offerings.
• Promotes business projects and value to the IT leaders and community. Works with business partners to confirm value is realized in operation.
• Leverages strong domain knowledge on business processes and systems to capture actionable business requirements and provide guidance on potential solutions.
• Maintains overall responsibility for delivery technology solutions to meet business needs.

Major Requirements

• Degree in computer science, information technology, computer engineering, systems analysis, or a related study.
• 10+ years of project engagement management experience.
• 10+ years of experience in the technology profession focused on IT application design and delivery (on-prem and SaaS, custom apps).
• 5+ years program and project management experience, including estimating and forecasting, budget and financial management, staffing / hiring and resource management.
• Proven track record of managing IT/business relationship and interacting with mid to senior business executives.
• Experience in managing projects using external and internal resources including onshore and offshore.
• Proven ability to translate business requirements into solutions that map to technology capabilities.
• Ability to provide cross-functional leadership in a matrix organization to ensure project objectives and deadlines are met.
• Excellent written and verbal communication skills with an exceptional ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin will be an advantage.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology, Consulting, and Management
• Industries Hospitality, Gambling Facilities and Casinos, and Retail

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Wong Chuk Hang, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The VP - IS&T Partner is a critical role to represent IS&T as the primary liaison to all departments within GEG. The VP understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.

Responsible to define, justify, and deliver IT services and project investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those projects and services.

This position serves both as single point of IT accountability to Business Unit/Function, and single voice of BU/Function demand for Global IT Solutions. Actively engages business to realize solution benefits/results. This is a business leadership and a growth focus role with an IT Lens.

Major Responsibilities

• Builds and maintains strong relationships with business partners from all GEG business units and facilitates effective collaboration between IT and the business teams.
• Acts as key point of contact for business partners to ensure that expectations are managed and met.
• Defines and drives project execution across a variety of platforms supporting crucial business capabilities.
• Communicates business needs with appropriate PTC IT function(s) to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners.
• Provides education to new and existing business partners with regards to IT service offerings.
• Promotes business projects and value to the IT leaders and community. Works with business partners to confirm value is realized in operation.
• Leverages strong domain knowledge on business processes and systems to capture actionable business requirements and provide guidance on potential solutions.
• Maintains overall responsibility for delivery technology solutions to meet business needs.

Major Requirements

• Degree in computer science, information technology, computer engineering, systems analysis, or a related study.
• 10+ years of project engagement management experience.
• 10+ years of experience in the technology profession focused on IT application design and delivery (on-prem and SaaS, custom apps).
• 5+ years program and project management experience, including estimating and forecasting, budget and financial management, staffing / hiring and resource management.
• Proven track record of managing IT/business relationship and interacting with mid to senior business executives.
• Experience in managing projects using external and internal resources including onshore and offshore.
• Proven ability to translate business requirements into solutions that map to technology capabilities.
• Ability to provide cross-functional leadership in a matrix organization to ensure project objectives and deadlines are met.
• Excellent written and verbal communication skills with an exceptional ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin will be an advantage.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology, Consulting, and Management
• Industries Hospitality, Gambling Facilities and Casinos, and Retail

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Wong Chuk Hang, Hong Kong SAR 1 month ago

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Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

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Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

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PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

Join to apply for the Customer Service Officer role at PPG

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at PPG

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• Handle daily logistics operations including order processing and delivery coordination
• Ensure smooth operation in supporting product delivery to customer and store replenishment activities
• Coordinate with sales, operations, and other departments for supply chain efficiency
• Assist in ad hoc tasks assigned
  
  

• Handle daily logistics operations including order processing and delivery coordination
• Ensure smooth operation in supporting product delivery to customer and store replenishment activities
• Coordinate with sales, operations, and other departments for supply chain efficiency
• Assist in ad hoc tasks assigned
  
  

• Higher diploma or above with at least 5 years working experience
• Strong coordination and communication skills
• Detail-oriented, organized and proactive
• Ability to handle multiple priorities
  
  

• Seniority level Mid-Senior level

• Employment type Part-time

• Job function Other
• Industries Paint, Coating, and Adhesive Manufacturing

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Wan Chai District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 1 week ago

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Join to apply for the Customer Service Executive role at Chubb

Be among the first 25 applicants.

• Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
• Manage email correspondence and address customer enquiries.
• Maintain a professional image when providing business services.

• Diploma holder or above in any discipline.
• Must be qualified with IIQE Paper 1 and 2.
• Good command of both spoken and written English and Cantonese; proficiency in Mandarin is a plus, and Chinese typing skills are preferred.
• PC literate in MS Word, Excel, and Access.

Not Applicable

Full-time

Other

Insurance