181 Hospitality Staff jobs in Hong Kong

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Present a positive first impression of the establishment's friendliness, excellent service and high hospitality standards. Receive visitors by greeting, welcoming, providing tours, directing and announcing them appropriately, and providing support for appointment booking and F&B support.

Customer Experience and Service

• Greet incoming and departing clients warmly with a genuine smile and eye contact
• Provide tours to clients, explaining to them the concept and facilities available
• Escort them to the assigned area; present food and beverage menus
• Inform clients of the current theme or latest updates of the brand, and who will be serving them to ensure a smooth handoff to the assigned client-consultant
• Answer incoming calls of general line, screen, redirect calls, and take messages to the appropriate persons
• Tend to special client needs and requests
• Observe clients' needs throughout the previous experience to ensure they receive high-quality service
• Responding to guests enquiries in an efficient, courteous and professional manner
• Help external F&B staff by setting and clearing tables; replenishing water; serving beverages
• Assist clients in handling hotel and restaurant bookings and transportation

Customer Relationship Management

• Control the calendars for the appointments. Assist the salespersons with booking them or rearranging meetings when necessary
• Use CRM tool to collect customer data
• Assist the salesperson to build and develop the client base
• Plan and coordinate in store events in order to maintain and recruit VIP clients
• Develop new sources of clientele, in-store events and programs with internal team to ensure on-going clientele interest and participation
• Support the execution of various CRM programs by coordinating with internal / external clients on marketing communications and end-to end operation logistics
• Data cleansing and performing administrative duties, including customer database maintenance
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
• Provide support to special events and meetings, and arrange catering when necessary
• Support the Manager in all coordination and administrative tasks related to appointments.
• Use business software applications (e.g., word processing, spreadsheet, etc.) to prepare correspondence, reports, agendas, etc.
• Use different tools such as Sugar CRM, etc.
• Provide operational support and ensure presence to marketing events
• Perform other tasks and projects, as assigned.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Customer Service
• Industries Retail Luxury Goods and Jewelry

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Wan Chai District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Central, Hong Kong SAR HK 300,000.00-HK 360,000.00 1 day ago

Wan Chai District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 5 months ago

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The VP - IS&T Partner is a critical role to represent IS&T as the primary liaison to all departments within GEG. The VP understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.

Responsible to define, justify, and deliver IT services and project investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those projects and services.

This position serves both as single point of IT accountability to Business Unit/Function, and single voice of BU/Function demand for Global IT Solutions. Actively engages business to realize solution benefits/results. This is a business leadership and a growth focus role with an IT Lens.

Major Responsibilities

• Builds and maintains strong relationships with business partners from all GEG business units and facilitates effective collaboration between IT and the business teams.
• Acts as key point of contact for business partners to ensure that expectations are managed and met.
• Defines and drives project execution across a variety of platforms supporting crucial business capabilities.
• Communicates business needs with appropriate PTC IT function(s) to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners.
• Provides education to new and existing business partners with regards to IT service offerings.
• Promotes business projects and value to the IT leaders and community. Works with business partners to confirm value is realized in operation.
• Leverages strong domain knowledge on business processes and systems to capture actionable business requirements and provide guidance on potential solutions.
• Maintains overall responsibility for delivery technology solutions to meet business needs.

Major Requirements

• Degree in computer science, information technology, computer engineering, systems analysis, or a related study.
• 10+ years of project engagement management experience.
• 10+ years of experience in the technology profession focused on IT application design and delivery (on-prem and SaaS, custom apps).
• 5+ years program and project management experience, including estimating and forecasting, budget and financial management, staffing / hiring and resource management.
• Proven track record of managing IT/business relationship and interacting with mid to senior business executives.
• Experience in managing projects using external and internal resources including onshore and offshore.
• Proven ability to translate business requirements into solutions that map to technology capabilities.
• Ability to provide cross-functional leadership in a matrix organization to ensure project objectives and deadlines are met.
• Excellent written and verbal communication skills with an exceptional ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin will be an advantage.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology, Consulting, and Management
• Industries Hospitality, Gambling Facilities and Casinos, and Retail

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Wong Chuk Hang, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The VP - IS&T Partner is a critical role to represent IS&T as the primary liaison to all departments within GEG. The VP understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.

Responsible to define, justify, and deliver IT services and project investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those projects and services.

This position serves both as single point of IT accountability to Business Unit/Function, and single voice of BU/Function demand for Global IT Solutions. Actively engages business to realize solution benefits/results. This is a business leadership and a growth focus role with an IT Lens.

Major Responsibilities

• Builds and maintains strong relationships with business partners from all GEG business units and facilitates effective collaboration between IT and the business teams.
• Acts as key point of contact for business partners to ensure that expectations are managed and met.
• Defines and drives project execution across a variety of platforms supporting crucial business capabilities.
• Communicates business needs with appropriate PTC IT function(s) to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners.
• Provides education to new and existing business partners with regards to IT service offerings.
• Promotes business projects and value to the IT leaders and community. Works with business partners to confirm value is realized in operation.
• Leverages strong domain knowledge on business processes and systems to capture actionable business requirements and provide guidance on potential solutions.
• Maintains overall responsibility for delivery technology solutions to meet business needs.

Major Requirements

• Degree in computer science, information technology, computer engineering, systems analysis, or a related study.
• 10+ years of project engagement management experience.
• 10+ years of experience in the technology profession focused on IT application design and delivery (on-prem and SaaS, custom apps).
• 5+ years program and project management experience, including estimating and forecasting, budget and financial management, staffing / hiring and resource management.
• Proven track record of managing IT/business relationship and interacting with mid to senior business executives.
• Experience in managing projects using external and internal resources including onshore and offshore.
• Proven ability to translate business requirements into solutions that map to technology capabilities.
• Ability to provide cross-functional leadership in a matrix organization to ensure project objectives and deadlines are met.
• Excellent written and verbal communication skills with an exceptional ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin will be an advantage.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology, Consulting, and Management
• Industries Hospitality, Gambling Facilities and Casinos, and Retail

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Wong Chuk Hang, Hong Kong SAR 1 month ago

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Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

3 days ago Be among the first 25 applicants

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.

For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong

Responsibilities

• Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
• Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Responsible for the managing and supervising all front desk staff
• Performs any other reasonable duties as required by the Management from time to time.
  
  

• Degree holder in Hotel/ Hospitality Management
• Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
• Good interpersonal and communication skills
• Mature, independent, proactive, service- oriented and attentive to detail
• Service oriented with pleasant personality
• Good command of spoken and written English, Mandarin and Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Dorsett Kai Tak Hong Kong by 2x

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Tsuen Wan District, Hong Kong SAR 1 month ago

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Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.

Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

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Tsuen Wan District, Hong Kong SAR 3 weeks ago

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Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.

Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.
Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Royal View by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.
Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

3 days ago Be among the first 25 applicants

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong
Responsibilities

• Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
• Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Responsible for the managing and supervising all front desk staff
• Performs any other reasonable duties as required by the Management from time to time.
  

• Degree holder in Hotel/ Hospitality Management
• Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
• Good interpersonal and communication skills
• Mature, independent, proactive, service- oriented and attentive to detail
• Service oriented with pleasant personality
• Good command of spoken and written English, Mandarin and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Dorsett Kai Tak Hong Kong by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.