4 Hospitality Team jobs in Hong Kong

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Present a positive first impression of the establishment's friendliness, excellent service and high hospitality standards. Receive visitors by greeting, welcoming, providing tours, directing and announcing them appropriately, and providing support for appointment booking and F&B support.

Customer Experience and Service

• Greet incoming and departing clients warmly with a genuine smile and eye contact
• Provide tours to clients, explaining to them the concept and facilities available
• Escort them to the assigned area; present food and beverage menus
• Inform clients of the current theme or latest updates of the brand, and who will be serving them to ensure a smooth handoff to the assigned client-consultant
• Answer incoming calls of general line, screen, redirect calls, and take messages to the appropriate persons
• Tend to special client needs and requests
• Observe clients' needs throughout the previous experience to ensure they receive high-quality service
• Responding to guests enquiries in an efficient, courteous and professional manner
• Help external F&B staff by setting and clearing tables; replenishing water; serving beverages
• Assist clients in handling hotel and restaurant bookings and transportation

Customer Relationship Management

• Control the calendars for the appointments. Assist the salespersons with booking them or rearranging meetings when necessary
• Use CRM tool to collect customer data
• Assist the salesperson to build and develop the client base
• Plan and coordinate in store events in order to maintain and recruit VIP clients
• Develop new sources of clientele, in-store events and programs with internal team to ensure on-going clientele interest and participation
• Support the execution of various CRM programs by coordinating with internal / external clients on marketing communications and end-to end operation logistics
• Data cleansing and performing administrative duties, including customer database maintenance
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
• Provide support to special events and meetings, and arrange catering when necessary
• Support the Manager in all coordination and administrative tasks related to appointments.
• Use business software applications (e.g., word processing, spreadsheet, etc.) to prepare correspondence, reports, agendas, etc.
• Use different tools such as Sugar CRM, etc.
• Provide operational support and ensure presence to marketing events
• Perform other tasks and projects, as assigned.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Customer Service
• Industries Retail Luxury Goods and Jewelry

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Wan Chai District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Central, Hong Kong SAR HK 300,000.00-HK 360,000.00 1 day ago

Wan Chai District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 5 months ago

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The VP - IS&T Partner is a critical role to represent IS&T as the primary liaison to all departments within GEG. The VP understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.

Responsible to define, justify, and deliver IT services and project investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those projects and services.

This position serves both as single point of IT accountability to Business Unit/Function, and single voice of BU/Function demand for Global IT Solutions. Actively engages business to realize solution benefits/results. This is a business leadership and a growth focus role with an IT Lens.

Major Responsibilities

• Builds and maintains strong relationships with business partners from all GEG business units and facilitates effective collaboration between IT and the business teams.
• Acts as key point of contact for business partners to ensure that expectations are managed and met.
• Defines and drives project execution across a variety of platforms supporting crucial business capabilities.
• Communicates business needs with appropriate PTC IT function(s) to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners.
• Provides education to new and existing business partners with regards to IT service offerings.
• Promotes business projects and value to the IT leaders and community. Works with business partners to confirm value is realized in operation.
• Leverages strong domain knowledge on business processes and systems to capture actionable business requirements and provide guidance on potential solutions.
• Maintains overall responsibility for delivery technology solutions to meet business needs.

Major Requirements

• Degree in computer science, information technology, computer engineering, systems analysis, or a related study.
• 10+ years of project engagement management experience.
• 10+ years of experience in the technology profession focused on IT application design and delivery (on-prem and SaaS, custom apps).
• 5+ years program and project management experience, including estimating and forecasting, budget and financial management, staffing / hiring and resource management.
• Proven track record of managing IT/business relationship and interacting with mid to senior business executives.
• Experience in managing projects using external and internal resources including onshore and offshore.
• Proven ability to translate business requirements into solutions that map to technology capabilities.
• Ability to provide cross-functional leadership in a matrix organization to ensure project objectives and deadlines are met.
• Excellent written and verbal communication skills with an exceptional ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin will be an advantage.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology, Consulting, and Management
• Industries Hospitality, Gambling Facilities and Casinos, and Retail

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Wong Chuk Hang, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The VP - IS&T Partner is a critical role to represent IS&T as the primary liaison to all departments within GEG. The VP understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.

Responsible to define, justify, and deliver IT services and project investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those projects and services.

This position serves both as single point of IT accountability to Business Unit/Function, and single voice of BU/Function demand for Global IT Solutions. Actively engages business to realize solution benefits/results. This is a business leadership and a growth focus role with an IT Lens.

Major Responsibilities

• Builds and maintains strong relationships with business partners from all GEG business units and facilitates effective collaboration between IT and the business teams.
• Acts as key point of contact for business partners to ensure that expectations are managed and met.
• Defines and drives project execution across a variety of platforms supporting crucial business capabilities.
• Communicates business needs with appropriate PTC IT function(s) to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners.
• Provides education to new and existing business partners with regards to IT service offerings.
• Promotes business projects and value to the IT leaders and community. Works with business partners to confirm value is realized in operation.
• Leverages strong domain knowledge on business processes and systems to capture actionable business requirements and provide guidance on potential solutions.
• Maintains overall responsibility for delivery technology solutions to meet business needs.

Major Requirements

• Degree in computer science, information technology, computer engineering, systems analysis, or a related study.
• 10+ years of project engagement management experience.
• 10+ years of experience in the technology profession focused on IT application design and delivery (on-prem and SaaS, custom apps).
• 5+ years program and project management experience, including estimating and forecasting, budget and financial management, staffing / hiring and resource management.
• Proven track record of managing IT/business relationship and interacting with mid to senior business executives.
• Experience in managing projects using external and internal resources including onshore and offshore.
• Proven ability to translate business requirements into solutions that map to technology capabilities.
• Ability to provide cross-functional leadership in a matrix organization to ensure project objectives and deadlines are met.
• Excellent written and verbal communication skills with an exceptional ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin will be an advantage.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology, Consulting, and Management
• Industries Hospitality, Gambling Facilities and Casinos, and Retail

Referrals increase your chances of interviewing at Galaxy Entertainment Group by 2x

Get notified about new Consulting Director jobs in Hong Kong, Hong Kong SAR .

Wong Chuk Hang, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.