What Jobs are available for Hospitality in Central?

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website:

You will assist in / 你會協助

• Providing quality services including but not limited to ticketing & reservation services through telephone, emails and/or live chat
• 透過電話、電郵及/或即時通訊(livechat)提供專業客戶服務,包括但不限於門票及預約服務
• Offering immediate assistances towards complaints
• 及時處理投訴電話及個案
• Maintaining good relationship among customers/members
• 與客戶維持良好關係

Working Location & Hours / 工作時間及地點

• Sheung Wan (Nearby MTR station; 5-minute walk distance)
• 上環(地鐵站5分鐘步行距離)
• Monday to Sunday 9:00am – 9:00pm (5-day work, 8.5 working hours/day)
• 星期一至日輪班上午9時至下午9時 (五天工作,每天8.5小時)

Your Portfolio / 你的履歷

• HKDSE/HKCEE or above
• HKDSE/HKCEE 或以上學歷
• Fresh Graduates are also welcome ; candidates with 1-year or above CS experience/ with Certificate or Diploma in Hotel Management or any related disciplines with is preferred
• 歡迎應屆畢業生申請 ,具備一年以上客戶服務相關經驗/曾就讀酒店管理或相關課程優先
• Good command of spoken and written Cantonese, English and Mandarin
• 流利粵語, 良好英語及普通話

Interested parties please click "Apply Now "

有意應徵者請將CV傳送至WhatsApp 或填寫網上申請表:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement(  ), a copy of which will be provided immediately upon request.

香港電訊為平等機會僱主,歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密,並只作與招聘有關的用途。在使用求職者所提供的個人資料時,僱主會嚴格遵守其個人資料政策的規定,並在收到有關要求時,會隨即提供一份有關政策的複本。

Job Description:

• Handle customer call and email enquiries in a positive and professional manner
• Resolve customer complaints promptly and escalate to team head if necessary
• Evaluate problems raised by customer and provide solution effectively to build customer loyalty
• Perform any other duty as assigned by supervisors

Requirements:

• Form 7 / DSE or above with 2 years of experience in customer service and call centre
• Strong customer centric mindset with excellent communication and interpersonal skill
• Fluency in Cantonese, English and Mandarin
• Energetic and able to work independently
• Shifts duty are required
• Passed in HKSI Paper 1,7,8 is preferred
• Candidate with more experience will be considered as Senior Officer

Responsibilities:

• Responsible for customer inquiry, booking, pricing quotation and follow up on routing orders
• Contact Potential or current customer for business opportunities
• Able to handle customer enquiry, co-ordination with clients and factory
• To provide internal support to the sales team

Requirements:

• Higher Diploma or above in Logistics Management & Transportation or equivalent background
• 3-4 years related experience in customer service/ sales supporting/ operation in shipping company
• Good command of both written and spoken English, Chinese and Mandarin is preferred
• Good computer knowledge in MS Office
• Strong communicator and presenter, self motivated, team player, out-going and aggressive

We offer competitive salary and benefits package including Performance Bonus, Medical Scheme, Annual Leave and Birthday Leave to right candidates.

Interested parties please send full resume with date available, current & expected salary to Wangfoong Transportation Ltd. Human Resources Department by clicking 'APPLY NOW'.

All information collected will be used for recruitment use only.

Who we're looking for

We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.

The position is full-time in our Hong Kong office.

Responsibilities:

• Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
• Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
• Support the management and onboarding of future 3PL partners to expand our logistics network
• Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
• Collaborate with carriers to troubleshoot and resolve shipping challenges
• Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
• Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
• Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
• Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities

Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries.

Who You Are:

• Professionally fluent in English
• Bonus: professionally fluent in spoken Cantonese
• You enjoy helping people
• Possess sound judgment and diplomacy when resolving customer issues
• Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
• Able to meticulously follow processes
• Strong attention to detail
• Strong written communication skills
• Tech literate and able to learn new software with ease
• A collaborative team player who works well with others

Job Responsibilities:

• Manage inbound and outbound hotline services, providing support for customer inquiries and service requests.
• Address customer complaints related to underwriting, policy services, and claims.
• Contact customers for follow-ups and respond to inquiries.
• Assist in the preparation and updating of the Operations Manual.
• Report issues to supervisors and identify potential complaints to improve services.
• Provide support for day-to-day operations and accept additional responsibilities as assigned by supervisors.
• Handle policy administration and renewal within service standards and specified authority.

Job Requirements:

• HKDSE - Level 2 or above in 5 subjects, including Chinese, English, and Mathematics, or equivalent education.
• Insurance Intermediaries Qualifying Examination (IIQE) Paper 1 & 3 qualifications are a must.
• 1-3 years of experience in the life insurance industry, with a strong understanding of policy administration and customer service.
• Familiarity with guidelines from the Hong Kong Insurance Authority, the Anti-Money Laundering and Counter-Terrorist Financing Ordinance, and the Personal Data Privacy Ordinance.
• Proactive, self-driven, with strong collaboration and problem-solving skills.
• Ability to manage complex issues and tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing.

職責:

• 透過電話 / Whatsapp / Email 處理訂單,並確保訂單紀錄正確
• 處理客戶查詢及任何跟進事宜
• 以電話/ 電郵為客戶提供服務,維持良好客戶關係
• 執行主管安排的其他工作

資歷:

• 中五或以上程度
• 良好電話禮儀、溝通技巧及解難能力
• 懂閱讀及書寫中英文
• 熟悉電腦應用軟件,如MS Office和中英文輸入
• 歡迎其他行業人士或應届畢業生加入

工作時間及待遇:

• 星期一至六 (5 天日間輪班):上午8時至下午6時或上午8時半至下午6時半,每週工作5天,每天工作9小時
• 月薪$15,000 - $18,000, 酌情花紅、表現獎金、培訓津貼、醫療福利、有薪年假10日起、生日假、有薪婚假及恩恤假、侍產假20日、太古集團購物優惠、廠內飲品任飲、免費廠車服務、員工康樂活動

以下其中一個申請方法:

1. 按"Quick Apply" 提交履歷表申請, 註明現時及期望薪金, 最快上班日期

2. 招聘熱線:

*申請人所提交之個人資料將絕對保密及只作招聘用途。所有個人資料將在招聘後銷毀。

Responsibilities:

• Make outbound / inbound calls for customer order taking and maintain accurate order records
• Handle customers' enquiries and all follow up matters
• Provide customer services via phone and e-mail
• Perform ad hoc duties as assigned

Requirements:

• Form 5 or above
• Good telephone manner, communication and problem-solving skills
• Good command of written and spoken English and Chinese
• Proficient in using MS Office and Chinese word processing
• Recent graduates and candidates from other industries are also welcome

Interested parties please submit your resume with current and expected salary and your availability by clicking 'Quick Apply'.

Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.

Diversity, Equality, Inclusion & Belonging

Swire Coca-Cola is committed to fostering an environment that values Diversity, Equality, Inclusion, and Belonging. We believe that a diverse workforce drives our goals and contributes to overall success. As an equal opportunity employer, Swire Coca-Cola hires talented individuals from any backgrounds and conditions. We strive to create a work environment that is respectful, inclusive, and free from any form of discrimination, harassment, or intimidation.

If you require special assistance due to disability or any other conditions during any stage of the recruitment process, please feel free to contact us at any time. We appreciate your interest in joining our team and your commitment to contributing to a diverse and inclusive workplace.

Application & Privacy Notice

We are committed to protecting your personal data. Before submitting your application, please take a moment to review our Personal Data (Privacy) Policy and Personal Information Collection (PIC) Statement available on our Company website at

By submitting your application, you acknowledge and accept the terms outlined in our PIC Statement. All information provided will be handled with strict confidentiality and used solely for recruitment purposes.

Join our dynamic fintech team in Tsuen Wan, Hong Kong, and become the face of our brand, delivering exceptional client experiences to a global audience.

Location: Tsuen Wan, Hong Kong

Department: International Client Services & Client Relations

Employment Type: Full-time

Working Hours: Shift-based, including weekends and flexible hours

Suitable for: Fresh graduates or candidates with experience in customer service, sales, multilingual support, or client relations

Our comprehensive packages for you:

We offer attractive remuneration package, including Annual Leave, Double Pay, Year-end bonus, Medical Benefits, Holiday and Birthday Benefits, Marriage Leave, Paternity Leave, Maternity leave, Promotion Opportunities and Travel Rewards etc.

What You'll Be Doing

As a Customer Service & Client Relations Specialist, you'll be the frontline communicator, welcoming clients, providing professional support, and contributing to our global brand presence. Your role will blend client reception, onboarding, and engagement to ensure a premium experience.

Key Responsibilities:

• Client Reception & Onboarding: Greet walk-in and overseas clients, assist with onboarding, funding, and navigating trading platforms.
• Online & Multilingual Support: Handle real-time inquiries via chat, email, WhatsApp, and phone in multiple languages and time zones.
• Sales & Engagement: Deliver compelling product pitches, promote campaigns, and follow up to encourage client activation and referrals.
• Appointment & Event Management: Manage client bookings, prepare for visits, and support seminars, exhibitions, or VIP events.
• KPI & Target Execution: Maintain accurate records, meet service metrics, and contribute to team goals.

What We're Looking For

• Bachelor's degree in any discipline; finance, business, PR, communications, or international trade preferred.
• Fluent in Mandarin; proficiency in Cantonese and English required. Additional languages (e.g., Spanish, Thai, Bahasa, Vietnamese) are a plus.
• Clear, persuasive communicator with strong problem-solving and interpersonal skills.
• Typing speed of 50+ Chinese characters per minute; CRM experience is a plus.
• Pleasant appearance, professional etiquette, and quick coordination abilities.
• Prior experience in customer service, sales, hospitality, or event support preferred; fresh graduates welcome.
• Willingness to work shift rotations, weekends, or occasional special events.
• VIP reception or luxury client handling experience is a bonus.

Apply Now

Submit your full resume with current and expected salary via "Quick Apply".

About the role

We are seeking a dedicated Customer Service / Support Officer to join our team OmniWe. As a full-time role, you will be responsible for providing exceptional customer service and support to our diverse client base. With a strong focus on problem-solving and delivering tailored solutions, this role is crucial in ensuring the satisfaction and loyalty of our customers.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and other communication channels
• Understand customer needs and provide accurate and timely information or solutions
• Handling client onboarding procedure and daily operations
• Get involved in liaison with customers and after sales services, working to resolve issues promptly and effectively
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with cross-functional teams to ensure seamless customer experience
• Performing any ad-hoc tasks when required

What we're looking for

• Excellent communication and interpersonal skills, with the ability to effectively engage with customers
• Strong problem-solving and decision-making abilities, with a focus on delivering quality solutions
• Adaptable and flexible, with the capacity to handle multiple tasks and priorities
• A proactive and positive attitude, with a genuine passion for providing exceptional customer service
• Non-degree tertiary or above in any disciplines
• 1-2 years of customer service, sales administration support working experience would be advantages
• Fresh graduates with good communication skill will also be considered
• Relevant experience in a customer service or call centre environment is an advantageous

What we offer

• Attendance Bonus
• 5-day Work Week
• Flexible Working Hours
• Attractive Annual Leave
• Medical Insurance

About us

OmniWe is a SaaS company specializing in retail technology. We facilitate the transformation of businesses towards a cloud-based server-less platform through the provision of a tailored and fully customizable POS system, alongside a fully integrated OMO terminal that documents data across both online and offline platforms, enabling the convergence of online and offline customer bases through data collection, that provides a more accurate and precise analysis of customer behavior. 

The solution we provide is an one-stop omni-channel, an in-depth, interconnected and centralized retail system. Omni retail platform provides merchants with capabilities to build their own website equipped with multiple complex commercial apparatuses utilized on a daily basis including management of orders, inventories and customers.

We strive to facilitate operations for SMEs and to enhance operational efficiency with our comprehensive managerial tools which could be navigated through our intricate yet intuitive terminal, so merchants could focus their attention on businesses and not to concern themselves with overcomplicated administration.