65 Hospitality jobs in Wan Chai

Job Description:

• Handle customer call and email enquiries in a positive and professional manner
• Resolve customer complaints promptly and escalate to team head if necessary
• Evaluate problems raised by customer and provide solution effectively to build customer loyalty
• Perform any other duty as assigned by supervisors

Requirements:

• Form 7 / DSE or above with 2 years of experience in customer service and call centre
• Strong customer centric mindset with excellent communication and interpersonal skill
• Fluency in Cantonese, English and Mandarin
• Energetic and able to work independently
• Shifts duty are required
• Passed in HKSI Paper 1,7,8 is preferred
• Candidate with more experience will be considered as Senior Officer

Duties:

• Perform daily customer service operations, ensuring customers' needs are met in a timely and satisfactory manner.
• Assist customers to process their loan application efficiently and accurately.
• Perform general office duties and manage ad hoc tasks as assigned.

Requirements:

• 1+ years of customer service experience preferred.
• Customer service experience, with a strong ability to handle internal/external interactions professionally.
• Fluent in spoken and written Bahasa or Tagalog and English/Chinese.
• Proficient in MS applications, including MS Word and Excel.
• Must be diligent, responsible, proactive, and have a positive working attitude.

Benefits:

· 5-day work, Public Holiday, Bonus, Allowance

*Work location is near Lai Chi Kok MTR.

Interested parties please submit your full details resume with available date and expected salary for our consideration.

Job Types: Full-time, Permanent

Pay: $14, $16,000.00 per month

Application Question(s):

• expected salary?

Work Location: In person

Company description:

PCCW Group

Job description:

Working hours: Mon-Fri 9am - 6pm & Sat 9am - 1pm (5.5 days / week)

Location (fixed): Tsim Sha Tsui / Tsuen Wan / Wan Chai

To succeed in this role:

• Form 5 or above with customer service or service counter experience
• At least 1 year of client service experience
• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
• Good communication and presentation skills and frontline experience
• Patient and enjoy team play
• Familiar with checking customer profile with back-office system
• Fluent in English or Mandarin is a plus

Responsibilities:

• Provide counter service to walk-in and pre-booked customers at service centre
• Solve MPF related enquiries and complaints effectively
• Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public
• Perform services according to company rules and relevant regulatory requirements

We offer:

• 14 days AL
• Birthday Leave
• 17 days Public Holidays
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities

Job Responsibilities

• Act as the primary liaison between customers and the maintenance team, coordinating the repair, maintenance and technical support of aircraft engines and related components.

• Manage customer accounts, cultivate and deepen long-term relationships with airlines, MRO clients and leasing companies.

• Monitor maintenance-project progress to ensure on-time, quality delivery; respond promptly to customer inquiries and complaints.

• Assist in preparing service quotations, contracts and project proposals; participate in commercial negotiations and post-sales follow-up.

• Collect market and customer feedback to drive service-process optimization and customer-satisfaction improvement.

• Submit regular customer-service reports to support the company's business-development strategy.

Requirements of Candidates

• Bachelor's degree or above; majors in aviation, engineering, marketing or business administration preferred.

• Minimum six years of customer-service experience in the aviation industry; familiarity with aircraft engines or MRO service processes is a plus.

• Strong written and spoken English and Chinese; able to handle international customer requests independently.

• Proven project-management and customer-relationship-management experience; high stress tolerance and attention to detail.

• Knowledge of aviation safety and compliance standards; capable of cross-departmental communication and coordination.

• Adaptable to a fast-paced work environment with high professional ethics and service awareness.

As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.

• Greet users and assist with purchases
• Process payments, returns, and answer simple queries
• Prepare Click & Collect and online orders
• Help with product exchanges and size suggestions
• Support your team during busy weekends and holidays

• Enjoy helping people and solving everyday problems
• Responsible, polite, and detail-focused
• Able to work at least 2 shifts per week, including one weekend
• No prior experience required — training will be provided
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

• Flexible working hours
• Sport allowance and staff discount
• Energetic team and meaningful work
• A place to grow and build confidence

If you like people and like sport — this is for you

Apply now and be part of something active.

As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.

• Greet users and assist with purchases
• Process payments, returns, and answer simple queries
• Prepare Click & Collect and online orders
• Help with product exchanges and size suggestions
• Support your team during busy weekends and holidays

• Enjoy helping people and solving everyday problems
• Responsible, polite, and detail-focused
• Able to work at least 2 shifts per week, including one weekend
• No prior experience required — training will be provided
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

• Flexible working hours
• Sport allowance and staff discount
• Energetic team and meaningful work
• A place to grow and build confidence

If you like people and like sport — this is for you

Apply now and be part of something active.

We invite you to join Sime Motors (HK) in our rapid expansion. Together, we drive smart EV transformation 

You'll be bringing these values to us…

• Provide excellent customer service for XPENG Showrooms
• Handle inquiries and complaints in a professional manner
• Provide beverage and refreshment service to guests
• Assist in company campaigns and special events
• Maintain the showroom's cleanliness & neatness
• Provide general administrative support
• Perform other ad hoc duties as assigned

You'll be a Great Talent if you are/have…

• DSE/ Form 5 or above
• 1 year of work experience
• Customer-oriented, cheerful, self-motivated, and outgoing personality
• Good command of both written and spoken Chinese and English, Mandarin is an advantage
• Proficient in MS Office and Chinese word processing
• Fresh graduates are also welcomed
• Candidates with more experience will be considered as Guest Relations Officer

You'll be working in.…

• Wan Chai, close to MTR
• Occasional work in Yuen Long if required

You'll Enjoy……

• 6 Rest Days per Month
  
  (Working at weekends and public holidays are required)
• 9 Hours per Working Day (including 1 hour lunch break)
• Minimum 12 Annual Leave Days, Bank Holidays and Extra Leaves (Birthday, Marriage, Compassionate, Exam, etc.)
• Year End Bonus
• Comprehensive Medical and Life Insurance Coverage
• Staff Purchase Discount
• Career Development Opportunities and Professional On-job Training

Electrify your future Apply now via JobsDB or send your full resume quoting job reference number with your latest and expected salary and your earliest availability via e-mail to ghr-

We provide equal employment opportunities regardless of race, religion, age, gender, and physical disabilities. All employment decisions will be made in a non-discriminatory manner.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Group.  (Please indicate clearly on your application if you would not like to be considered for other positions within the group).

A member of Sime Group

Are you looking for an exciting opportunity to kickstart your career in customer service? Join our client's Operations Team and be part of a dynamic environment where attention to detail, accuracy, and initiative are highly valued. This role offers a chance to develop your skills in a professional setting while providing essential support to clients.

• Deliver exceptional service: Provide high-quality services in a professional manner, adhering to all group standards.
• Process and verify: Conduct thorough processing reviews and document verifications to ensure accuracy.
• Collaborate across teams: Work closely with other departments to provide comprehensive support for client inquiries.
• Maintain service quality: Provide feedback and handle complaints to uphold service quality standards.
• Internal support: Handle internal inquiries and collaborate effectively with various departments.
• Adapt and grow: Take on additional responsibilities as assigned, contributing to the team's success.

• Educational background: Candidates with non-degree tertiary education, associate degree, or equivalent in Business Administration, Business Management, or related fields.
• Language skills: Proficiency in English, Mandarin, and Cantonese to effectively communicate with diverse clients and team members.
• Positive attitude: Demonstrate a strong desire to deliver exceptional results with great attention to accuracy and detail.
• Team player: Possess good communication skills and a strong sense of responsibility to contribute effectively to the team.
• Open to all experience levels: Candidates with no prior experience are welcomed to apply for this opportunity to grow and develop their skills.

Our client offers an attractive remuneration package and other benefits, such as:

• Comprehensive health and dental insurance coverage
• Performance-based bonus opportunities
• Annual body check for your well-being
• Generous annual leave of at least 14 days

5 days work week (on shift), 11:15pm-8:15am

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all interested candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.

• Own the cashier and service desk zone
• Manage returns, refunds, exchanges, and resolve user issues
• Support Click & Collect, eCommerce, and Delivery services
• Keep track of cash handling accuracy and systems updates
• Collaborate with teammates during store opening/closing
• Take part in layout, stock, and omnichannel service operations

• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy working with people
• Detail-oriented, reliable, and accurate in handling systems and processes
• Flexible availability, including weekends and public holidays
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

We believe in growing together. Here's what you'll enjoy as a Decathlon teammate:

• Performance Bonus based on your team's results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuous training and career development, locally and globally

Love helping people and solving problems? Apply now and bring sport to life with us.