2 Hospitality jobs in Yuen Long
Customer Service Executive (Electrical & Electronics Technology)
Posted 22 days ago
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12 months ago Be among the first 25 applicants
Company Description
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
We are 100% committed to helping you reach your full potential. Be the professional you want to be with SGS. Be 100% you.
Job Description
- Handle incoming email and phone enquiries
- Prepare proposal, quotation, and agreement for customers
- Provide technical solution to customers
- Communicate with laboratory staff on sample handling and test requirement to ensure proper job management
- Maintain good relationship with customers
- Work closely with frontlines to explore new business
- Monitor test status and keep testing record for key customers
- Provide regulation update and recommendations to customers
- Ensure quality and accuracy of work
- Handle ad-hoc tasks from team leader
- Holder of higher diploma or above in chemistry related discipline (Candidate from non-chemistry background with laboratory experiences will also be considered)
- With Customer Service relevant work experience is of an advantage
- Good communication skills
- Good command of both written and spoken English and Chinese (including Mandarin)
- Good computer knowledge of MS Excel, Word and PowerPoint
- Project Management skill is of an advantage
- Proactive, responsible and able to work independently
- Able to learn and work under pressure
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
- Seniority level Executive
- Employment type Full-time
- Job function Customer Service
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
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Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 3 days ago
Assistant Customer Service Manager, Customer Relations Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome) Corporate Customer Service Executive (Part-Time) Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago
Customer Care Advisor (English Speaking) Senior Customer Service Officer - FMCG/ConsumerSha Tin District, Hong Kong SAR 2 weeks ago
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#J-18808-Ljbffr(Senior) Customer Service Officer (MPF Contribution Team)
Posted today
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(Senior) Customer Service Officer (MPF Contribution Team) at HKT Enterprise Solutions
Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication. Other special tasks as assigned from Manager.
To succeed in this role:- University graduate or at least diploma level with pension and finance experience
- At least 2 years of MPF client service experience, both in employer and member level
- Strong MPF and related knowledge
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Fluent in English and Mandarin
- 14 days AL
- 17 days Public Holidays
- Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
- MPF / ORSO contribution
- Discretionary Bonus
- Scholarship for further studies
- Life insurance and medical benefits
- Family health benefits
- Free access to the company's amenities
- Entry level
- Full-time
- Customer Service
- Industries: Consumer Services and Insurance
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