28 Hotel Manager jobs in Hong Kong

Mandarin Oriental, Hong Kong is looking for a Hotel Manager to join our Executive Office.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.
About The Job
Based at the Mandarin Oriental in Hong Kong, the Hotel Manager plays a pivotal role in ensuring operational excellence, financial performance and guest satisfaction. As a key leader within the hotel, this role requires strong strategic thinking, leadership capabilities, and a passion for delivering exceptional experiences. The Hotel Manager will drive efficiency, service quality, and financial success while fostering a culture of collaboration, innovation, and accountability.
As Hotel Manager, you will be responsible for the following duties:

• Main responsibility for F&B operations with direct reporting from that division, shared responsibility with Deputy General Manager for entire Operations incl. Rooms, Spa, Engineering, Security and IT
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on companywide initiatives
• Responsible for the implementation of all operational standards and their upkeep. Responsible for the delivery and execution of appropriate training plans in all operational areas and their updates, based on the hotel KPIs, guest’s comments and service audit results
• Handles any issues delegated by the Deputy GM or AVP and ensures timely rectifications of service standards when needed
• Executes all operational and strategic initiatives that have been discussed, providing feedback and alternatives
• Preparation of strategic business plans for the hotel specifically pertaining to Operations
• Development of Department Heads through coaching, mentoring and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback
  

• Seasoned Director of F&B and/or Hotel Manager experience ideally in two different hotels
• 7 years’ professional experience in 5-star hotels
• International experience within a luxury hotel
• Impeccable professional image combined with good ethics and values
• Outstanding communication skills
• Driven for results
• Creative, focused and flexible
• Possess strong leadership attributes
• Detailed oriented
• Must be fully geographically mobile
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

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4 days ago Be among the first 25 applicants

The Hotel Sales Manager/Senior Sales Manager (MICE) is responsible for driving sales and marketing strategies to maximize revenue from meetings, incentives, conferences and exhibitions (MICE). This role involves building strong relationships with corporate clients, event planners, and agencies to promote the hotel’s MICE offerings.

What You Will Do

• At all times strive to represent The Venetian Macao, The Parisian Macao, The Londoner Macao, Conrad Macao and Sands Macao in a professional, courteous, efficient manner
• Solicit new and existing MICE accounts to meet guestroom and event revenue and lead generation goals through telephone solicitation, outside sales calls and customer presentations
• Participate in on-property meetings, training, site inspections and pre-convention meetings as required
• Attend trade shows, community events and industry meetings and professionally represent the hotels in community and industry organizations
• Liaise with Revenue Management on dates, rates and blocks to maximize revenue opportunities
• Communicate with regional sales team regarding levels of business from each region and implement an effective sales plan and promotional activities
• Design and implement a comprehensive sales strategy tailored for the MICE segment during the new hotel’s opening phase
• Other duties as assigned

What We Expect From You

• Bachelor’s degree or above
• Minimum 5 years of MICE experience in chain hotel sales with proven track record
• In-depth knowledge of global event destinations, ability to develop creative event concepts tailored for HK and international clients
• Fluency in English, both spoken and written; knowledge of additional languages is a plus
• Regular business travel to Macau is required
• You will be based in Hong Kong for this role
• You may be considered as Senior Sales Manager if you have more experience

We own Sands Macao, The Venetian Macao, The Plaza Macao, The Parisian Macao, and The Londoner Macao. We also own Cotai Expo, one of the largest convention and exhibition halls in Asia; the 14,000-seat The Venetian Arena; the 1,780-seat Venetian Theatre; the 1,200-seat Parisian Theatre; the 1,682-seat Londoner Theatre; the 6,000-seat Londoner Arena and Cotai Water Jet, one of two major high-speed ferry companies operating between Hong Kong and Macao. Our luxury and mid-market retail malls feature over 750 shops with well-known retail brands. Our combined properties feature approximately 11,000 hotel rooms and suites and approximately 150 different restaurants and food outlets.

So join us now! Seize the amazing opportunities to build your future with us!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Marketing, and Business Development
• Industries Hospitality, Gambling Facilities and Casinos, and Hotels and Motels

Referrals increase your chances of interviewing at Sands China by 2x

Get notified about new Hotel Sales Manager jobs in Hong Kong, Hong Kong SAR .

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4 days ago Be among the first 25 applicants

The Hotel Sales Manager/Senior Sales Manager (MICE) is responsible for driving sales and marketing strategies to maximize revenue from meetings, incentives, conferences and exhibitions (MICE). This role involves building strong relationships with corporate clients, event planners, and agencies to promote the hotel’s MICE offerings.

What You Will Do

• At all times strive to represent The Venetian Macao, The Parisian Macao, The Londoner Macao, Conrad Macao and Sands Macao in a professional, courteous, efficient manner
• Solicit new and existing MICE accounts to meet guestroom and event revenue and lead generation goals through telephone solicitation, outside sales calls and customer presentations
• Participate in on-property meetings, training, site inspections and pre-convention meetings as required
• Attend trade shows, community events and industry meetings and professionally represent the hotels in community and industry organizations
• Liaise with Revenue Management on dates, rates and blocks to maximize revenue opportunities
• Communicate with regional sales team regarding levels of business from each region and implement an effective sales plan and promotional activities
• Design and implement a comprehensive sales strategy tailored for the MICE segment during the new hotel’s opening phase
• Other duties as assigned

What We Expect From You

• Bachelor’s degree or above
• Minimum 5 years of MICE experience in chain hotel sales with proven track record
• In-depth knowledge of global event destinations, ability to develop creative event concepts tailored for HK and international clients
• Fluency in English, both spoken and written; knowledge of additional languages is a plus
• Regular business travel to Macau is required
• You will be based in Hong Kong for this role
• You may be considered as Senior Sales Manager if you have more experience

We own Sands Macao, The Venetian Macao, The Plaza Macao, The Parisian Macao, and The Londoner Macao. We also own Cotai Expo, one of the largest convention and exhibition halls in Asia; the 14,000-seat The Venetian Arena; the 1,780-seat Venetian Theatre; the 1,200-seat Parisian Theatre; the 1,682-seat Londoner Theatre; the 6,000-seat Londoner Arena and Cotai Water Jet, one of two major high-speed ferry companies operating between Hong Kong and Macao. Our luxury and mid-market retail malls feature over 750 shops with well-known retail brands. Our combined properties feature approximately 11,000 hotel rooms and suites and approximately 150 different restaurants and food outlets.

So join us now! Seize the amazing opportunities to build your future with us!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Marketing, and Business Development
• Industries Hospitality, Gambling Facilities and Casinos, and Hotels and Motels

Referrals increase your chances of interviewing at Sands China by 2x

Get notified about new Hotel Sales Manager jobs in Hong Kong, Hong Kong SAR .

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Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

3 days ago Be among the first 25 applicants

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.

For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong

Responsibilities

• Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
• Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Responsible for the managing and supervising all front desk staff
• Performs any other reasonable duties as required by the Management from time to time.
  
  

• Degree holder in Hotel/ Hospitality Management
• Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
• Good interpersonal and communication skills
• Mature, independent, proactive, service- oriented and attentive to detail
• Service oriented with pleasant personality
• Good command of spoken and written English, Mandarin and Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Dorsett Kai Tak Hong Kong by 2x

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Tsuen Wan District, Hong Kong SAR 1 month ago

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Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.

Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Royal View by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

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Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.

Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Manager/Overnight Guest Services Manager role at Royal View

Energetic and motivated professionals are invited to join the team of a deluxe 688-room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high caliber candidates to fill the following position.
Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.
  

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Royal View by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.
Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

3 days ago Be among the first 25 applicants

Join to apply for the Senior Guest Services Manager / Guest Services Manager role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong
Responsibilities

• Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
• Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Responsible for the managing and supervising all front desk staff
• Performs any other reasonable duties as required by the Management from time to time.
  

• Degree holder in Hotel/ Hospitality Management
• Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
• Good interpersonal and communication skills
• Mature, independent, proactive, service- oriented and attentive to detail
• Service oriented with pleasant personality
• Good command of spoken and written English, Mandarin and Chinese
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Dorsett Kai Tak Hong Kong by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.