What Jobs are available for Hotel Services in Hong Kong?

Front Desk Reception & Customer Service

1. Professionally and courteously receive all visitors, registering and notifying relevant parties according to company procedure.

2. Receive, distribute, and manage all courier deliveries, mail, and correspondence.

3. Maintain a tidy and professional appearance for the front desk and reception area.

4. Manage meeting room bookings and ensure rooms are properly prepared prior to use (including equipment, refreshments, etc.).

Administration & Office Management

1. Manage inventory of office supplies, stationery, and beverages, and conduct procurement.

2. Coordinate the routine maintenance of office equipment (e.g., printers, water dispensers, air conditioning systems).

3. Assist in arranging employee travel bookings (e.g., flights, hotels) and visa processing.

4. Conduct periodic fixed asset inventory checks.

5. Maintain good communication with the building management office and handle related matters.

Additional Support

1. Provide necessary administrative support to management and other departments.

2. Perform other ad-hoc tasks as assigned by supervisors.

Qualifications & Requirements

Education: Bachelor's degree or above. A background in Arts, Humanities or Business-related disciplines is preferred.

Experience: 1 or more years of experience in a front desk or administrative role is preferred.

Language Skills: Fluency in Cantonese and English. Basic Mandarin communication skills are required.

Skills:

1. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

2. Strong communication and interpersonal skills.

3. Pleasant, proactive, patient, meticulous, and able to work under pressure.

4. Excellent customer service orientation and team spirit.

5. Appearance: Professional demeanor and well-groomed appearance.

工作類型: 全職

薪酬: $20,000.00至$25,000.00(每月)

福利:

• 有薪年假
• 彈性上班時間
• 膳食補貼
• 醫療保險

教育程度:

• 副學士 / 高級文憑 (必要條件)

工作經驗:

• 文書處理: 1 年 (優先考慮)

Work Location: 親身到場

• Handle receptionist duties such as greeting visitors, answering the phone, and providing excellent reception services to visitors.
• Provide support to the administration team.
• Responsible for the meeting room bookings and arrangements
• Maintain the environmental cleanliness in the reception area and meeting rooms
• Perform pantry supplies and stationery ordering.
• Assist in ad hoc duties as required.

Requirements:

• Form 6 / Certificate / Diploma in Hospitality Management or related disciplines
• 1.5 year front desk experience is preferable
• Familiar with Opera system is preferable
• Good command of written and spoken English, Chinese (Both Cantonese and Mandarin)
• Fresh graduates or less experience will be considered as Front Desk Clerk
  
  Immediate available is preferable

Benefits:

• 8 Rest days per month
• Discretionary Bonus
• Free Duty Meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
• Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested parties please send your resume with expected salary and date available to Administration & HR Manager via email or by fax to or contact Miss Choy via Direct Line

For more information, please visit our website:

Personal data collected will be treated in strictly confidential and for recruitment purpose only.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.

What will I be doing?
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
• Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
• Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
• Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests' native language, if applicable.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all

Work Locations
Conrad Hong Kong

Schedule
Full-time

Brand
Conrad Hotels & Resorts

Job
Guest Services, Operations, and Front Office

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting.

Kowloon Shangri-La, Hong Kong, sits in the famous shopping and entertainment district of Tsim Sha Tsui East. The moment you step out, your adventure begins.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Front Desk Supervisor , you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La's service standards.

Key Responsibilities

Ensure all guest interactions are handled with professionalism and warmth.

Efficiently manage check-ins, check-outs, and cashiering functions.

Build lasting relationships with guests to enhance satisfaction and loyalty.

Prepare and deliver skills training to onboard and develop new team members.

Perform any other duties as assigned by Management.

About You

Higher Diploma or above in Hospitality Management or related disciplines.

At least 3 years of relevant experience in sizable Hotels, including 1 year in a supervisory role.

Strong leadership, interpersonal, and organizational skills.

Customer-oriented, outgoing, and self-motivated personality.

Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.

Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Full-time,Permanent

We are currently looking for a high caliber candidate to assist in the development and operations of the hotel/serviced apartment of the Group.

Responsibilities:

• Provide outstanding services and ensure customer satisfaction
• Perform check-in and check-out services
• Address customer concerns and complaints promptly and professionally
• Supervise associates in their assigned job duties
• Ensure Front Desk operational effectiveness, guest satisfaction as well as the profitability of the hotel

Requirements:

• Certificate or above in hospitality management or related disciplines
• Minimum 3 years of relevant experience in front desk operation
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command in both spoken and written English and Chinese. Putonghua and other languages would be an asset

We offer long-term career prospects, professional development opportunities and competitive remuneration package to the appointed candidate. Interested parties please email full resume with present and expected salary and job reference to Mr. Yip for further discussion and interview arrangements.

工作類型: 全職, 長工

福利:

• 牙科保險
• 有薪年假
• 有薪病假
• 產假
• 視力保險
• 醫療保險

Work Location: 親身到場

Company:

We are a well-established Hong Kong based group of companies and are engaged in a wide range of business activities including Manufacturing, Property & Hotel Management, etc. We invite applications for the position of Front Desk Supervisor / Senior Front Desk Officer in our subsidiary company.

Qualifications Requirements:

• Degree or Diploma Holder in Hospitality Management or related discipline
• 3 years working experience in hospitality industry (Candidate with less academic qualification but solid experience will also be considered)
• Pleasant and outgoing personality with good communication skills
• Good command of spoken English, Cantonese and Putonghua

We offer attractive remuneration package and excellent career opportunities to the right candidate. Interested parties please send your resume by clicking APPLY NOW.

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 6 weeks should consider their applications unsuccessful.

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Renaissance Hong Kong Harbour View Hotel, 1 Harbour Road Wan chai, Hong Kong, Hong Kong, China,VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests' needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.

No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Can you foster relationships and use people's stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Novotel Citygate Hong Kong.

The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive from Hong Kong International Airport, with close proximity to Hong Kong Disneyland, Asia World-Expo and Ngong Ping 360. Connected to both hotels is Citygate Outlet Mall, a shopping and entertainment complex and only a few minutes walk to Tung Chung MTR Station.

Responsibilities:

Responsible for the operation of reception counter

Handle guests checking in / out process

Maintain a good relationship with customers

Qualifications:

Diploma or above in hospitality management or related disciplines

Minimum 1-year relevant working experience in hospitality industry

Knowledge of Opera System is preferred

Customer-oriented, good communications and interpersonal skills

Good command in both spoken and written English and Chinese, Putonghua is a plus

Interested parties, please send your resume with current and expected salary to :

People & Culture Department

Novotel Citygate Hong Kong

51 Man Tung Road, Tung Chung, Hong Kong

or by e-mail: (email redacted, apply via Company website)

or fax:

or visit our hotel's website:

All personal data will be for recruitment purpose only.

A worldwide leader in Hotels, Tourism and Services

Full-time,Permanent