What Jobs are available for Hourly Supervisor in Hong Kong?

We are looking for a highly-driven caliber to join us:

The Operations Supervisor oversees daily operations, focusing on managing the Customer Service Team and coordinating intercompany hubs. This role ensures efficient workflows, customer satisfaction, and smooth collaboration between departments while meeting organizational goals.

Key Responsibilities:

• Team Leadership:

• Supervise and mentor the Customer Service Team to ensure high performance and customer satisfaction.

• Assign tasks, set priorities, and conduct regular team meetings.

• Customer Service Management:

• Oversee customer service processes to ensure timely issue resolution.

• Train staff and maintain service quality standards.

• Intercompany Hub Coordination:

• Manage intercompany hubs, ensuring efficient communication and collaboration.

• Address and resolve operational or interdepartmental issues.

• Operational Efficiency:

• Monitor daily operations, identify inefficiencies, and implement improvements.

Requirements:

• Bachelor's degree / Diploma Holder in Business Administration, Management, Operations, or 5 years in food industry (preferred).
• Proven experience in a supervisory or leadership role in operations.
• Familiarity with operational processes, logistics, or production workflows.
• Strong leadership and interpersonal skills, well organizing and multi-tasking.
• Excellent problem-solving and decision-making abilities.
• Effective communication and conflict-resolution skills.
• Proficiency in using operational management software and tools.

We offer an attractive remuneration package including a competitive salary, fringe benefits and good career prospects to the right candidates.

Interested parties please click the "Apply now" button for application.

(We regret that only successful candidates will be notified)

(Data collected will be used for recruitment purpose only)

Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong's population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here

Job Responisbiltiies:

• Provide operational support services for handle malfunctioned cards, sold products return, MTSP staff card, subsequent refund and support to resolve production issues with proper recommendations.
• Supervise the team, assign work tasks and take corrective actions to resolve productivity issues to ensure customer requests are completed on time and meet the KPIs and SLAs. Escalate issues to manager timely if it cannot be resolved.
• Handle internal and external customer enquiries in a timely manner.
• Work with other team / section / MTR TCCU supervisors to look for problem resolution.
• Provide training, guidance and mentorship to new joined team members.
• Review process flows and prepare effective production and control plans in handle malfunctioned cards, sold products return, MTSP staff card and subsequent refund processing to ensure they are comply to regulatory and audit requirements.
• Review user requirements, prepare testing cases and support system enhancement implementation.
• Review daily control reports to ensure that all exception cases are handled promptly and escalate to manager if any irregularity is spotted.
• Compile monthly reports to manager for review.
• Risk and Compliance related duties:
• Ensure the process and task carried out by the team are adhered to the audit and compliance requirements
• Escalate risk event and incident to manager timely and support to conduct investigation of the root cause and develop appropriate measures for resolution and mitigation
• achieve satisfactory results on HKMA examinations, external & internal audits
• all agreed actions will be implemented according to agreed target completion date
• all new/revised regulations that relate to our business are all adequately incorporated into our internal policies and procedures timely.   After the manager or section head brief the changes or any updates on procedures and policies, ensure the implementation is on time
• all enhancements and new products and systems - support to review to ensure user requirements are comprehensive, UATs are thorough, with clear segregation of duties and proper documentation.  Close coordination with TEC on the testing arrangements and post-implementation verification and ensure the staff will be trained regarding the new system changes

Job Requirements:

• Degree holder in Business Administration, or relevant disciplines
• At least 3 years in operation and transaction processing, of which some practical experience in supervisory position
• Experience gained in the production management and knowledge of system enhancement requirement analysis and testing cases preparation is preferred
• Relevant Financial Institution or SVF experience is preferred
• Good command of spoken and written English and Chinese.
• Effective influencing, planning and organising skills are essential.
• Strong supervisory skill to supervise a small team to achieve KPI and able to work under pressure
• Good customer service awareness and strong interpersonal skills
• Good numerical sense and possess logical and good analytical skills

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: 

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees' ability and internal/ external relativities.

Job Offers

• Double Pay
• Discretionary Performance Bonus
• Annual Leaves 20 days
• Marriage Leave
• Volunteer Leave
• Group Medical, Dental & Life Insurance coverage
• Training Sponsorship
• Friendly Working Environment
• Shuttle Bus

Key Responsibilities

• Oversee inbound express operations (pickup, delivery, process management) to ensure timely & efficient service.
• Lead and motivate operations teams and vendors, driving a high-performance culture.
• Track KPIs, identify improvement areas, and lead optimization projects to meet service and financial targets.
• Act as product leader for contract logistics, collaborating with stakeholders to support business growth.
• Ensure compliance with industry regulations, safety standards, and internal policies.
• Work closely with cross departments to ensure smooth operations.
• Provide guidance, training, and feedback to internal staff and vendors to enhance performance and development.
• Address customer inquiries and ensure a positive customer experience.
• Drive technology initiatives to enhance inbound and warehouse operations.

Requirements

• HKCEE/HKDSE or above; degree in Logistics, Engineering, Business, or related field
• 4+ years' experience in operations management, customer service, vendor management, or related roles (logistics/e-commerce preferred).
• 3+ years' experience in continuous improvement projects (Lean Six Sigma Green Belt a plus).
• Proven team management and vendor management skills.
• Strong knowledge of inbound express operations and contract logistics.
• Track record of meeting SLAs, cost targets, and KPIs in a fast-paced environment.
• Proactive, detail-oriented, and responsible, with excellent interpersonal and communication skills.
• Proficiency in MS Office, including Word, Excel, PowerPoint, familiar with TMS or route optimization software
• Self-motivated, results-driven, and able to manage multiple priorities.
• Solution-selling/account management experience is an advantage.
• Strong problem-solving, analytical and decision-making abilities
• Strong communication and presentation skills, with advanced proficiency in written English and Chinese; fluent in spoken English, Cantonese, and Mandarin.
• Immediate available is highly preferred

We're Hiring Catering Event Operations Supervisor

Location: Wong Chuk Hang, Hong Kong

Company: Shamrock Catering

Start Date: Immediate

About Shamrock Catering

Since 1994, Shamrock Catering has been Hong Kong's trusted name in premium catering for corporate functions, private parties, school meals, and more. From junk boat BBQs to elegant cocktail receptions, we serve fresh, creative menus with professional service.

Learn more:

Who We're Looking For

A well-organised, outgoing, and hands-on Catering & Schools Operations Supervisor with:

Strong front-of-house experience.

The ability to build client relationships.

A passion for delivering exceptional service.

You'll be the key to ensuring our events run smoothly, managing logistics, and working closely with our kitchen, sales, and admin teams.

Key Responsibilities

Event & Catering Operations

• Attend, supervise, and actively work at client events.
• Manage pre- and post-event packing of equipment and supplies.
• Coordinate with chefs, waitstaff, and casual team members.
• Perform front-of-house duties (e.g., drink service, bar setup, food service).
• Communicate with clients during events to ensure satisfaction.

Inventory & Supplier Management

• Conduct monthly stock takes and update inventory systems.
• Manage and replenish packaging, beverage, and utensil supplies.

Logistics & Support

• Provide delivery and logistical support as required.

What We're Looking For

• Minimum 3 years' F&B experience (catering, hospitality, restaurants, or clubs).
• Strong organisational and time management skills.
• Outgoing personality with excellent interpersonal and client-facing skills.
• Ability to build client relationships and lead teams onsite.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Fluent in English (spoken and written); Cantonese is an advantage.
• Flexible schedule (including weekends and holidays).

Why Join Us?

A dynamic role within a leading Hong Kong catering company.

Opportunities for career growth and development.

Collaborative team environment with hands-on training.

Employee benefits, statutory leave, MPF, and discretionary annual bonus.

Ready to Join a Growing Team?

If you're passionate about food, service, and events – and want to be part of a team that delivers excellence – we'd love to hear from you

Apply Now:

Send your CV and cover letter to:

Email:

WhatsApp:

Job Type: Full-time

Pay: From $23,000.00 per month

Benefits:

• Contract renewal
• Employee discount
• Flexible schedule
• Meal provided
• Opportunities for promotion
• Professional development

Application Question(s):

• Looking for an outgoing individual personable and also able to accomodate flexible working schedules

Education:

• Associate Degree / Higher Diploma (Preferred)

Experience:

• Hospitality management: 2 years (Preferred)

Language:

• English & Cantonese (Preferred)

Work authorization:

• Hong Kong (Required)

Location:

• Wong Chuk Hang, Hong Kong Island (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Job Responsibilities

• Supporting KA/KP Training

• Training Revenue

• Developing University Collaboration

• Education Projects, e.g. Study tours

• Sales Enablement

Job Requirements

• 2+ years of related working experience with comparable volume or a proven track record of success managing a selling workforce

• Bachelor's degree in Education, Organizational Leadership, Business or a discipline closely related to learning and development or the education industry is avandatages

• Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks

• Strong understanding of sales processes and methodologies.

• Excellent communication and presentation skills

Skills Requirements

• Cloud Computing / AI Knowledge

• relevant work experience preferred (Education / Training)

• Experience in sales or sales operations roles is preferred

• Self Motivated

• Can do attitude and embrace changes

We are seeking a detail-oriented and experienced professional to join our team as a Data Operations Supervisor in the healthcare sector. This role involves overseeing daily data operations, supporting system enhancements, conducting data analysis, and assisting management in strategic decision-making.

Job Description

Data/Report Maintenance & Analysis

• Prepare client & billing reports
• Collaborate with IT Team to update and import large datasets
• Supervise daily operations and review new requirements/procedures (e.g. amend/create VBA/VBS automation for client data download location)
• Handle benefit settings for month-end/start-of-renewal and complex client cases
• Provide system and operational data for performance tracking
• Support data migration project and provide insight on data
• Prepare MI reports and data analysis for project planning and/or management's review
• Review the workflow and streamline the work process
• Perform miscellaneous data maintenance

System Enhancement:

• Assist supervisor to carry out various operations tasks and projects, especially in areas of system enhancement.
• Conduct UAT for system enhancement or bug fixing.
• Support TPA system upgrade/enhancement
• Collaborate with IT and/or BA team for system enhancement
• Prepare and analyze UAT/E2E testing, provide suggestions, gather and define requirements from users

Requirements

• Bachelor's degree in Information Systems, Data Analytics, Business Administration, or related disciplines preferred
• 5 years+ relevant experience in data operations, business analysis, administrative and/or medical operation
• Proficient in advanced Excel functions (e.g. formulas, pivot tables, VBA/VBS, etc.)
• Good analytical skills and problem-solving techniques
• Well organized and excellent interpersonal skills
• Able to work independently and manage multiple tasks effectively
• Good command of written and spoken English and Chinese
• Experience in system development or UAT is an advantage

Benefits:

• 5 - day work week
• 14 days Annual Leave
• Birthday Leave/Marriage Leave
• Medical & Dental Benefits
• Discretionary Bonus

Interested parties please send your full resume with expected salary by clicking "Quick Apply".

Personal data will be used for recruitment purpose only.

1. Cross-Border Business Operations:

Managed ERP systems and logistics digitalization processes to achieve end-to-end digital traceability and process control for second-hand equipment — from procurement to cross-border delivery. Coordinated warehousing and shipment operations across Hong Kong–Mainland China, China–Europe, and China–Middle East routes to ensure timely order fulfillment.

1. Cross-Border Brand Promotion:

Engaged with cross-border markets in Europe, Vietnam, and the Middle East to drive online brand exposure and customer acquisition through platforms such as TikTok, Instagram, and Facebook. Enhanced cross-border e-commerce performance for second-hand equipment by optimizing supply chain efficiency and inventory structure.

1. Cross-Border Collaboration:

Built an effective communication bridge between Mainland suppliers, the Hong Kong headquarters, and overseas clients in Europe and the Middle East. Resolved key issues in cross-border trade, including supply-demand coordination and after-sales service alignment.

1. Cross-Border Compliance Framework Development:

Established standardized procedures and compliance documentation for the cross-border supply chain, supporting the company's expansion into overseas platforms such as TikTok.

Job Responsibilities

• In charge of the daily business operation of inside sales, telesales and sales administration team to ensure timely delivery of products and services
• Assist Head of Sales & Marketing to develop strategic sales plans to meet company sales target
• Lead, direct and motivate the inside sales team to achieve the sales objectives on subscripted based customers and track the team's individual sales activity
• Follow up customer post-sales experience and renewal opportunities
• Suggest new product and solutions to existing customers
• Manage customer & licensed technical partners relationship and resolving issues
• Prepare sales reports and to ensure the data are accurately captured from related systems
• Follow up and manage quotation, invoicing and payment settlement issues
• Be a key committee in ERP enhancement & implementation project

Job Requirements

• Degree holder in Business Administration, Management, Marketing, IT or relevant disciplines
• At least 5 years of sales experience in the IT or Software technology solutions
• Proven track record in managing key account/ inside sales/ sales operation team
• Excellent communication skills, negotiation skill and strong interpersonal skills
• Proficiency in spoken and written Cantonese and English
• Proficiency in MS Office (Excel and PowerPoint)
• Team-leading and sales or pre-sales technical solution support experiences are an advantage

We offer competitive remuneration package, 5-day work, flexible work hour arrangement, comprehensive group medical & dental insurance and excellent career prospect to the right candidate. For interested parties, please send your detailed resume with Current and Expected salary via "Quick Apply".

Please visit our website at  (link removed) for more details about our company.

Job applicant information will be kept confidentially for a period up to one year or to be referred to other appropriate positions within our company. Personal Data collected will be used for recruitment purpose only.

This role oversees daily air cargo warehouse operations, focusing on space optimization, inventory control, and team coordination. It also involves managing ULD load planning, vendor schedules, and driving process improvements for operational efficiency.

Client Details

Client is a leading global logistics provider offering a wide range of services including domestic and international freight forwarding, warehousing, customs brokerage, and e-commerce logistics. Known for its customer-centric approach, it specializes in door-to-door delivery, supply chain solutions, and high-quality service across both B2B and B2C sectors.

Description

• Supervise and coordinate daily air cargo warehouse operations, including space utilization, staffing, and workflow accuracy, while ensuring safety compliance.
• Manage shipment schedules and vendor coordination to ensure timely cargo handling and dispatch.
• Monitor inventory levels, conduct audits, and maintain accurate stock records.
• Optimize warehouse layout and processes to improve operational flow and space efficiency.
• Oversee daily cargo activities and implement improvements in handling and processing.
• Prepare and manage ULD (Unit Load Device) load plans to support cargo balance and efficient distribution.
• Investigate and resolve inventory discrepancies through regular checks and reporting.
• Collaborate with cross-functional teams to troubleshoot operational issues and support continuous improvement initiatives.
• Perform ad hoc tasks as assigned to support overall warehouse performance.
• Expereinced candidate will be considered as Manager

Profile

• Proven experience in air cargo warehouse operations is essential.
• Diploma in Aviation Operations, Logistics, or related field preferred.
• Familiarity with ULD load planning and e-commerce logistics.
• Minimum 3 years of relevant experience in warehouse or logistics management.
• Strong leadership, communication, and team coordination skills.
• Proficient in warehouse systems and Microsoft Office tools.
• Knowledge of safety standards and warehouse best practices.
• Forklift license is an advantage but not a MUST
• Good command in written and spoken Chinese and English.

Job Offer

• 5-day work
• Monthly rotating shift roster
• Day Shift: 9:00 AM - 5:30 PM
• Night Shift: 2:30 AM - 10:00 AM
• Night shift allowance
• Discretionary Bonus
• 11 days AL
• Birthday Leave
• Marriage Leave
• Medical Insurance
• Free daytime shuttle bus service

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Francoise Kwan on