Senior Service Delivery Manager

Quarry Bay, Hong Kong NTT America, Inc.

Posted 6 days ago

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Service Delivery Specialist is an advanced subject matter expert, responsible for providing continuity in service and acts as an advocate for the client. This role supports the business by taking responsibility for overall contract management for large complex client contracts and is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts - can be specific client accounts or a group of accounts.
The Senior Service Delivery Specialist may operate across multiple sites or Support Services offerings and is the primary interface managing the services relationship between the client and the organization. This role owns the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
The Senior Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option and is responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion.
It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.
**Key responsibilities:**
+ Works as Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization.
+ Performs client facing service activation activities and support GDC in service activation completion
+ Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients.
+ Major Incidents - scrutinizes adherence to process, recommends changes when SLA not met and work with larger delivery teams.
+ Change Management - manages and owns all RoE Changes.
+ Service First - owns Service First asset verification and contract status.
+ Vendor Backout - manages backout issues with Vendor.
+ Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation. Update runbook regularly to reflect the necessary changes. The run book content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships).
+ Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager.
+ Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services.
+ Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.
+ Interfaces with internal contract management teams to normalize and execute change orders.
+ Reviews new offers and service capabilities with the appropriate members of team.
+ Supports billing / invoicing inquiries and / or disputes.
+ Monitors client satisfaction and identify service improvement plans to address client's satisfaction with the service.
**To thrive in this role, you need to have:**
+ Ability to establish strong relationships with internal stakeholders and external clients.
+ Excellent ability in managing coordinated delivery of service.
+ Excellent written and verbal communication skills.
+ Highly analytical with good problem solving skills and can use initiative to drive innovation.
+ Ability to work well in a pressurised environment.
+ Excellent client service orientation.
+ Displays excellent persuasion and influence abilities.
+ Passionate, strong initiative, self-driven with commitment to succeed.
+ Ability to manage budgets, resources, and timelines for service delivery projects.
+ Advanced proficiency in project management, including planning, execution, monitoring, and project delivery.
+ Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery.
**Academic qualifications and certifications:**
+ Relevant bachelor's degree or equivalent in Information Technology or Business Administration or related field.
+ ITIL Certification, such as ITIL Foundation or higher-level certifications.
+ Project Management Professional (PMP) certification desirable.
+ Client Relationship Management certification desirable.
**Required experience:**
+ Advanced demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider.
+ Advanced experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle.
+ Advanced experience in managing client relationships, understanding client needs, and ensuring client satisfaction.
#LI-APAC
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Manager, Human Resources

Kowloon Bay PVH Corp.

Posted 9 days ago

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Job Description

**About Us:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+?
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**POSITION SUMMARY:**
+ Candidates with more experience will be considered as Senior Manager.
+ Act as HRBP and provide full range Human Resources services. Support and manage key HR processes including but not limited to associate development, performance management, change management, succession planning, organizational design, salary planning, talent acquisition, and any other HR management areas to achieve the organization's current and future business objectives.
**PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES**
+ Act as the single point of contact for leaders, people managers and associates in designated lines of business, working across the HR team with generalist and specialist partners as required.
+ Build a strong business relationship with business leaders and associates understanding the business vision, strategy and metrics.
+ Be a strategic partner with the line of business leadership to proactively identify and recommend HR programs to better support the growth of the business.
+ Provide HR advice and support to the line of business and work with HR COEs in the areas of talent acquistion, total rewards, associate engagement, performance management, talent management, organizational development and expatriate management.
+ Work with the Total Rewards Team to ensure that the compensation and benefits in each country are externally competitive and internally equitable and that the HR practices are in full compliance of the local labor laws.
+ Participate as a member of the Asia HR team in developing and implementing the HR strategic plan for the business.
+ Take up ownership for various HR projects and initiatives. Work closely with HR team in driving the implementation of HR objectives and programs to ensure HR practice consistency across different countries and hubs.
+ Build up and maintain a close relationship with associates to ensure that business needs are taken into consideration in developing HR initiatives; ensure HR standards and procedures are fully understood and implemented in support area.
+ Actively partner with business leaders to establish, implement and monitor short term and long term people strategies for driving business results and co-creating high performing culture.
+ Educate supervisors and managers to monitor management actions and decisions, to ensure legal and company policy compliance and values.
+ Manage and coach the subordinate to build up best practice within the team, and support the team for mid-long term development.
+ Ensure proper updates of WD and HR reports as required; provide reports and interactive communication on all human resources activities and initiatives to the HR and business leader as required.
+ Handle ad hoc assignments and projects as required by the business and HR needs
**BUDGETARY RESPONSIBILITIES**
+ Assist to work on the monthly forecast and annual budget preparation
**DECISION MAKING**
+ Advise and counsel Senior Management on associates' development and performance management decisions, termination discussions, team structure, redeployment, salary planning and any staffing issues.
**RESOURCEFULNESS/CREATIVITY**
+ Able to think out of the box and always looking for ways to enhancement and improvement in regards to different processes
+ Ability to handle multiple task/project with adherence to deadlines
+ Creates procedures to improve operation efficiency
+ Must be flexible and adapt to changing trends of business and/or ad hoc projects
**ENVIRONMENT** :
+ Fast paced, multiple projects/priorities, highly visible, able to effectively interact with other associates at all levels within the organization with diverse personalities and skill levels.
**CORE VALUE**
+ Embrace PVH's core values: Individuality, Partnership, Passion, Integrity, and Accountability.
**QUALIFICATIONS & EXPERIENCE**
**Education & Experience:**
+ Degree holder in Human Resources or related discipline;
+ A minimum of 10 years' experience in a human resources generalist and/or consulting role. MNC experience preferred.
+ A minimum of 3-5 years of experience being a people manager.
**Skills:**
+ Demonstrated ability to work through complex business issues and identify required HR interventions.
+ Excellent interpersonal, influencing, communication (oral and written) and consulting skills are required. Ability to develop relationships and influence at all levels within the organization is required.
+ Must have hands-on skills and a good team player
+ Show the highest level of professional and personal integrity and honesty, coupled with flexibility, sensitivity and openness in approach and work style; able to engage and gain trust with ease.
+ Demonstrated facilitation and presentation/platform skills.
+ Detail oriented, result-driven, analytical, resourceful and able to handle multiple task/projects.
+ Excellent listening skills to be a neutral third party in resolving disputes.
+ Ability to set priorities and manage a variety of tasks with good quality of deliverables.
+ High proficiency in problem resolution skills and customer service skills.
+ Good command of both spoken and written English and Chinese.
+ Computer proficiency in Word, Excel, and PowerPoint is required. Experience in Workday preferred.
+ Strong business acumen; excellent HR sense; has high capacity for data, analysis and recommendations related to compensation and benefits.
+ Command of rewards principles and tools; understands complex terms and conditions, and is able assess costs and benefits; current with market practices and offerings.
+ Open, two-way communicator who collaborates and not afraid to make information-based decisions for the best interest of the Company; good team player who collaborates within HR community and with business leaders; have orientation toward internal customer and achieving common objectives.
+ Mature, well-organized and self-starter; is able to look ahead, scope initiatives, and plan work; systematic approach to cyclical and ad hoc projects.
_PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
This advertiser has chosen not to accept applicants from your region.

Assistant Sales Engineer, Service

Kowloon Bay Otis Elevator Company

Posted 10 days ago

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Job Description

**Date Posted:**
2025-03-19
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Responsibilities:**
+ Defend existing portfolio and maintain good customer relationship by conducting sufficient and effective customer visits.
+ Develop, expand and maximize business opportunities.
+ Actively participate in sales programs to boost up sales results.
+ Ensure customer satisfaction by proactively understanding customer needs, promptly responds to customer enquiries, and liaise with field experts to resolve issues.
+ Prepare sales proposals and tender documents.
**Requirements:**
+ Degree holder in any discipline. Major in Engineering or Sales & Marketing an advantage.
+ Minimum 2 years of business development or sales experience. Experience in lift industry an asset.
+ Good planning and negotiation skills.
+ Aggressive, proactive, and positive.
+ Strong desire to excel and win.
+ Customer focus, able to come up with solutions and have strong sense of responsibility.
+ Collaborative with all level colleagues to achieve common goal.
+ Good communication & presentation skills in both English, Mandarin & Cantonese
+ Less experienced candidates will be considered as Assistant Sales Engineer.
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (link removed) (ii) Terms of Use (link removed), (iii) Otis Job Applicant Privacy Policy (link removed). If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.

Assistant Manager, HR Operations

Fo Tan Bausch + Lomb

Posted 13 days ago

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Job Description

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
+ Serve as the first point of contact for employee inquiries on HR-related matters, providing timely and accurate information.
+ Manage the full employee lifecycle, from onboarding, transfers, promotions and offboarding, ensuring a seamless experience.
+ Manage the end-to-end recruitment process, including job posting, candidate sourcing, profile screening, interview conducting, and offer extending.
+ Administer employees statutory benefits and benefit programs, ensuring accurate enrollment, changes, and compliance.
+ Maintain and update Human Resources Information System (HRIS) records with accuracy, ensuring data integrity and confidentiality.
+ Support the consistent implementation and adherence to company HR policies and procedures, ensuring compliance with local labor laws and regulations.
+ Assist in the development and implementation of local HR initiatives and programs aligned with business objectives and aimed at enhancing employee engagement and organizational effectiveness.
+ Manage the accurate and timely processing of payroll, including all related matters.
+ Coordinate and support employee engagement activities, company events, and internal communication initiatives to foster a positive, inclusive, and collaborative workplace culture.
This position may be available in the following location(s): ((location_obj))
This advertiser has chosen not to accept applicants from your region.

Assistant Engineer (Service Field / Modernization)

Kowloon Bay Otis Elevator Company

Posted 18 days ago

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Job Description

**Date Posted:**
2023-07-31
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
We offer you a progressive career advancement opportunity to accelerate your professional career by equipping you with lift & escalator technical knowledge, on-site field training, project management skills and network through an all-round ramp up 12-month program. You will be undergoing a comprehensive structured training, along with job attachment and project assignments to develop solid fundamental engineering knowledge.
**Service Engineer Development Program features:**
+ Top tier lift & escalator technical / subject experts knowledge transfer.
+ All round structured business operation and technical ramp up program, including on-site practical field trainings.
+ On the job coaching for problem solving, professional business communications & supervisory capabilities.
+ Field quality project exposure for accelerated learnings.
+ Job rotation opportunities in Maintenance, Modernization, Service Engineering and Technical Support teams.
+ Full support in attaining related Professional Qualifications whenever applicable.
+ Mentorship and personal coach to customise career growth that fits individual strengths.
+ Progressive career advancement opportunities to management level.
**Job Descriptions**
We offer engineer opportunities in various business streams, including Service Field and Modernization Project.
**Service Field**
+ Assist in leading a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination/support to ensure smooth daily field operations.
+ Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client's enquires in a prompt and professional manner.
+ Follow up on repair works completion to achieve continual operations.
+ Closely monitor lift & escalator performance and timely respond to breakdowns.
+ Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
+ Prepare trouble shoot analysis / incident investigation reports as required.
+ Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
+ Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
+ Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.
**Modernization Project**
+ Ensure smooth and on schedule project execution cycle in terms of safety, code & regulations compliance, project & field quality and cost control.
+ Prepare document submissions, project status reports, highlight potential risks and propose solutions.
+ Ensure field modification works are completed accordance to Company standards, safety requirements, Government regulations and clients' requirements.
+ Attend site meetings / activities and closely coordinate with clients, such as Government, property owners, architects, consultants and builders.
+ Closely work with internal departments and external suppliers for on-time material orderings and deliveries.
+ Implement process and efficiency improvement initiatives.
+ Coordinate and work closely with Government sectors such as EMSD to ensure all projects in accordance with regulatory requirements.
**We are looking for:**
+ Bachelor's degree (or above) in Mechanical, Electrical/Electronic Engineering, Building Services or a related discipline.
+ Fresh graduates are welcome.
+ Self-starter, eager and fast to learn.
+ Enjoys being challenged, comfortable with conflict & change.
+ Excellent interpersonal, communication, analytical and problem-solving skills.
+ Good command of spoken and written English and Chinese.
+ Good computer skills including Word, Excel and PowerPoint.
+ Positive attitude and passionate for professional development.
+ Effective individual contributor with ability to work well in team.
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.

Engineer / Senior Engineer (Service Field / Modernization)

Kowloon Bay Otis Elevator Company

Posted 18 days ago

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Job Description

**Date Posted:**
2023-07-31
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Responsibilities**
+ Provide engineering and technical support for Project Modification team supporting key accounts
+ Assist to supervise modernization project in carrying out the project plan
+ Ensure completion on project schedule and resources, as well as compliance to contract requirement
+ Monitor the progress and work with internal departments & external suppliers to ensure on-time delivery
+ Coordinate and work closely with Government sectors such as EMSD and Housing Authority to ensure all projects in accordance with regulatory requirements
+ Champion Quality, Safety and Cost control
**Requirements**
+ High Diploma / Degree holder or above in Building Services / Mechanical/ Electrical Engineering discipline or equivalent
+ 5-8 years' project management experience in E&M/ Construction field
+ Experience in lift/elevator industry is highly preferable
+ Good interpersonal and communication skill
+ Independent, self-motivated and detail-attentive
+ Able to work under pressure
+ Fluent in spoken & written English and Chinese
+ Candidates with more experience will be considered as Senior Engineer
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.

Sales Engineer / Assistant Sales Engineer, Service

Kowloon Bay Otis Elevator Company

Posted 18 days ago

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Job Description

**Date Posted:**
2023-07-31
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
Being part of the Sales team with the biggest lift and escalator portfolio in Hong Kong, the incumbent is responsible for executing and monitoring Service Sales activities to achieve sales target and beyond.
**Responsibilities:**
+ Defend existing portfolio and maintain good customer relationship by conducting sufficient and effective customer visits.
+ Develop, expand and maximize business opportunities.
+ Actively participate in sales programs to boost up sales results.
+ Ensure customer satisfaction by proactively understanding customer needs, promptly responds to customer enquiries, and liaise with field experts to resolve issues.
+ Prepare sales proposals and tender documents.
**Requirements:**
+ Degree holder in any discipline. Major in Engineering or Sales & Marketing an advantage.
+ Minimum 2 years of business development or sales experience. Experience in lift industry an asset.
+ Good planning and negotiation skills.
+ Aggressive, proactive, and positive.
+ Strong desire to excel and win.
+ Customer focus, able to come up with solutions and have strong sense of responsibility.
+ Collaborative with all level colleagues to achieve common goal.
+ Good communication & presentation skills in both English, Mandarin & Cantonese
+ Less experienced candidates will be considered as Assistant Sales Engineer.
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.
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Service Sales Executive Trainee

Kowloon Bay Otis Elevator Company

Posted 18 days ago

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Job Description

**Date Posted:**
2023-07-31
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
The Service Sales Executive Trainee Program is a 12 months intensive program aiming to develop young sales talents to expand our first-class Service Sales team. You will be undergoing a job attachment, along with a structured training and development program to enrich the fundamental sales knowledge.
We have strong commitment and dedicated resources to equip you with the core skills needed to progress your career. The Sales Executive Trainee Program features:
+ Lift & Escalator sales business and market intelligence
+ Real business cases handling with earlyresponsibility and senseof achievement
+ Field & product trainings
+ Sales excellence project presentation
+ Mentorship & Coaching
+ Team building and Subject Experts networking
Job duties during the 12-month Job Attachment:
+ Assist in planning and promoting lift & escalator sales programs, focusing in routine replacement and parts upgrading programs.
+ Collaborate among clients, internal sales and field teams to follow through business proposals for optimal solutions.
+ Support in various sales and marketing campaigns, including preparation of sales collaterals, sales kits, video productions and departmental sales workshops.
+ Organize brand building activities, including product launch events, office showroom tour and community events etc.
We are looking for:
+ University graduates, preferably in Business, Marketing, Finance or related disciplines.
+ Fresh graduates are welcomed.
+ Passionate to Sales field.
+ Excellent presentation and communication skills.
+ Good command of spoken and written English, Mandarin & Cantonese
+ Good computer skills including Word, Excel and PowerPoint.
+ A sociable networker/team player who are agile, innovative, proactive, and dedicated.
+ Eager to learn, self-driven, analytical, and detail minded.
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.

Engineer, Service Engineering

Kowloon Bay Otis Elevator Company

Posted 18 days ago

Job Viewed

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Job Description

**Date Posted:**
2023-07-31
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Responsibilities:**
+ Design and develop products for modernization of lift or escalator
+ Provide engineering support to field operation teams and sales teams
**Requirements:**
+ Degree holder in Engineering or equivalent disciplines
+ At least 3 years of engineering experience
+ Supportive, self-motivated and strong desire to succeed in the Engineering fields
+ Good communication & interpersonal skills
+ Less experienced candidates will be considered as Assistant Engineer
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.

Senior Engineer/ Engineer, Service Field

Kowloon Bay Otis Elevator Company

Posted 28 days ago

Job Viewed

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Job Description

**Date Posted:**
2023-06-20
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Job Descriptions**
**Service Field**
+ Assist in leading a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination/support to ensure smooth daily field operations.
+ Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client's enquires in a prompt and professional manner.
+ Follow up on repair works completion to achieve continual operations.
+ Closely monitor lift & escalator performance and timely respond to breakdowns.
+ Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
+ Prepare trouble shoot analysis / incident investigation reports as required.
+ Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
+ Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
+ Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.
**We are looking for:**
+ Bachelor's degree (or above) in Mechanical, Electrical/Electronic Engineering, Building Services or a related discipline.
+ Self-starter, eager and fast to learn.
+ Enjoys being challenged, comfortable with conflict & change.
+ Excellent interpersonal, communication, analytical and problem-solving skills.
+ Good command of spoken and written English and Chinese.
+ Good computer skills including Word, Excel and PowerPoint.
+ Positive attitude and passionate for professional development.
+ Effective individual contributor with ability to work well in team.
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), ( (ii) Terms of Use ( , (iii) Otis Job Applicant Privacy Policy ( . If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.
 

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