What Jobs are available for Implementation Analyst in Hong Kong?

Responsibilities:

• Lead the design and implementation of frameworks to support digital products and their business objectives.
• Conduct thorough testing and validation of digital product frameworks to ensure they meet quality and performance standards.
• Continuously monitor and assess the performance of digital product frameworks, making recommendations for improvements.
• Collaborate with cross-functional teams to ensure the alignment of technical solutions with business needs.
• Establish and maintain development standards and guidelines to ensure consistency, quality, and efficiency across internal product development teams.
• Stay updated with emerging technologies and industry trends to incorporate innovative solutions into the digital product frameworks.
• Provide professional IT ad-hoc duties as required.

Requirements:

• Bachelor's degree in computer science or related disciplines.
• Minimum of 2 years of experience in Enterprise system or framework development.
• Strong proficiency in programming languages such as Java, Python, and
• Solid experience in programming Rich Internet Application (JavaScript, JSON, CSS, AJAX, WebSocket, RESTful web services).
• Hands-on experience in database solutions such as MySQL, MongoDB, and Redis.
• Knowledge and experience in cloud computing, cloud native design, DevOps and LLM is a plus.
• Excellent problem-solving skills with the ability to analyze complex technical issues and design effective common solutions.
• Ability to work independently and as part of a team, managing multiple priorities effectively.
• Good command of spoken and written English and Putonghua is an advantage.

OOCL is an Equal Opportunity Employer. OOCL will retain the personal data of applicants/ unsuccessful applicants for future recruitment purpose for a period of six months. All personal data will be destroyed immediately right after the abovesaid period.

We are looking for a ServiceNow Technical Analyst to join a regional support team at an Investment Bank.

Key Responsibilities:

• Provide Level 1 and Level 2 support for the ServiceNow platform, ensuring quick incident and request resolution.
• Serve as the initial contact for ServiceNow issues, performing basic troubleshooting and resolving common problems.
• Escalate complex issues to higher-level teams with detailed diagnostics and maintain communication with stakeholders.
• Diagnose and address platform challenges related to configuration, workflow, data management, upgrades, and performance.
• Optimize JavaScript functionalities across Client Scripts, UI Policies, and other components (JavaScript proficiency required).
• Manage integrations (REST/SOAP APIs, MID Server, email inbound) and monitor their health.
• Collaborate with IT teams to implement fixes, enhancements, and backlog items using ITIL-aligned processes.
• Monitor platform availability and performance; maintain logs, dashboards, and alerts for proactive issue detection.
• Operate within regulated environments, understanding compliance and documentation expectations for Financial Services Institutions.

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in providing Level 1 and Level 2 support for ServiceNow in enterprise settings.
• Strong JavaScript skills essential for client and server-side scripting.
• Familiarity with core ServiceNow modules: Incident, Problem, Change, Request/Catalog, Knowledge, CMDB, and others.
• Understanding of ITIL processes and SLA management.
• Experience with SharePoint Online and JIRA/Confluence administration is a plus.
• Relevant certifications (ServiceNow CSA, ITIL 4 Foundation) preferred.
• Excellent problem-solving and communication skills; ability to thrive in a fast-paced environment.

"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no and iKas International (Asia) Limited (Business Registration no

Website:

We are offering you:

• An experience of advanced technologies and working modules
• Global exposure to work on innovative projects
• Coaching and training to solidify your skill set throughout the trainee program
• Clear career road map & career advancement
• Young, energetic & friendly work environment
• Work-life balance, fringe benefits with medical/dental insurance coverage, double pay, discretionary bonus, free meal & shuttle bus service

Your role

• Learn and apply the new technologies in building enterprise software systems
• Develop efficient backend functionality, design and build user interfaces, and contribute to the overall development process
• Provide technical solutions by analyzing user requirements and conducting feasibility studies
• By offering job rotation, you will experience different IT areas
• Experience the latest working models - Agile development and pair programming

Who we are looking for

• Bachelor's degree or above in Computer Science, Information Engineering or related disciplines
• Good team player with excellent analytical, communication and presentation skills
• Embrace challenge, enjoy team collaboration and an open organization
• Eager to learn in a fast-paced and dynamic environment
• Passionate in pursuing IT professionalism

OOCL is an Equal Opportunity Employer. OOCL will retain the personal data of applicants/ unsuccessful applicants for future recruitment purpose for a period of six months. All personal data will be destroyed immediately right after the abovesaid period.

Our client, a leading insurer, is looking for a technical business analyst to join the team.

Key Responsibilities

• Analyze and document business processes related to life and health insurance servicing, identifying opportunities for optimization and automation.
• Conduct data integrity checks to ensure accuracy, consistency, and compliance across systems, databases, and reports.
• Develop and execute SQL queries to extract, manipulate, and analyze data for servicing lifecycle insights, performance metrics, and issue resolution.
• Use Postman to test APIs, validate integrations, and troubleshoot system interactions within the servicing ecosystem.
• Collaborate with stakeholders, including IT, operations, and compliance teams, to gather requirements and translate them into functional specifications.
• Support the full servicing lifecycle, from policy issuance and premium processing to claims adjudication and customer inquiries, ensuring seamless end-to-end workflows.
• Prepare detailed reports, dashboards, and visualizations to communicate findings and support decision-making.
• Stay updated on industry regulations, best practices, and emerging technologies in life and health insurance to inform process improvements.
• Participate in agile project teams, contributing to sprint planning, user stories, and testing phases.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field; advanced certifications (e.g., CBAP, PMP) are a plus.
• Minimum of 8 years of experience as a Business Analyst in the insurance industry, with specific expertise in servicing operations.
• In-depth knowledge of the life and health insurance servicing lifecycle, including policy administration and regulatory compliance.
• Proficiency in SQL for data querying, analysis, and reporting; experience with database management systems (e.g., Oracle, SQL Server) is preferred.
• Hands-on experience with Postman for API testing, endpoint validation, and integration troubleshooting.
• Strong skills in data integrity checks, including validation techniques, error detection, and quality assurance methodologies.
• Excellent analytical and problem-solving abilities, with a keen eye for detail and process improvement.
• Effective communication skills, both written and verbal, to articulate complex technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced environment, manage multiple priorities, and collaborate in a team setting.

If this outstanding opportunity sounds like your next career move, please submit your resume in Word format via the Quick Apply Button.

Our client is a listed company and a revolutionary market leader that is seeking a high calibre individual to join their internal BA team.

Job Duties:

• Gather and evaluate user requirements to develop functional specifications
• Collaborate with business users, vendors, and the internal IT team to ensure the successful execution of the project
• Conduct user acceptance testing, which includes test planning, execution, and defect management
• Initiate discussions and negotiate with users to achieve agreement on requirements, delivery timelines, and resource allocation

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Has 2-5 years of solid experience in Business Analysis
• Has banking and financial services background is highly preferred
• Familiar with Functional Requirement Specification (FRS), Integration Test, User Acceptance Test (UAT), User Training, Requirement Change Request and related items
• Experienced in Agile software development lifecycle
• Proficient in both spoken and written English and Chinese

Our client is a leading international airline known for its commitment to quality service and safety.

Responsibilities:

• Assist with System Integration Testing (SIT), User Acceptance Testing (UAT), and Operational Acceptance Testing (OAT) for various VLS applications within the Subs Lam project, which includes 9 apps.
• Effectively engage with business users to manage their expectations during daily operations, handle change requests, and provide support for incidents at all levels.
• Adhere to company standards and frameworks for all assigned responsibilities.
• Work collaboratively with cross-functional teams to ensure successful project outcomes and stakeholder satisfaction.
• Analyze business requirements and convert them into technical specifications.

Expectations from the Role:

• Deliver ongoing support to improve user experience and enhance the operational efficiency of applications.
• Proficient in , Angular, AngularJS, C# .NET, C# Core, ReactJS.NET, SQL Server, ReactJS, and Java Spring Boot
• Maintain clear and consistent communication with team members and stakeholders.
• Ensure compliance with best practices and industry standards.
• Proactively identify improvement opportunities and propose effective solutions.

• Partner with business users across APAC to understand regional requirements and deliver tailored solutions that meet local market needs and timelines.
• Analyze and document functional and non-functional requirements, producing clear and detailed specifications to support system enhancements and process improvements.
• Create and maintain business process flows, use cases, and screen mockups to effectively communicate requirements to technical teams and stakeholders.
• Collaborate with cross-functional teams-including IT, product, and architecture-to perform gap analyses between business needs and system capabilities, particularly in API and integration contexts.
• Coordinate with regional teams and technical counterparts to clarify specifications, resolve issues, and ensure alignment across markets.
• Support solution delivery and implementation, including vendor coordination and project tracking across APAC.
• Facilitate stakeholder communication and ensure consistent documentation of business processes and proposed changes.

• Bachelor's degree in Information Technology, e-Commerce, or a related discipline.
• Minimum 5 years of experience in business analysis, project management, or product management roles.
• Strong communication skills in English, Cantonese, and Mandarin to support regional collaboration.
• Proven experience working with e-Commerce, mobile platforms, multi-channel systems, and digital integrations.
• Familiarity with system integration and APIs is essential.
• Experience with tools such as Microsoft SQL, Confluence, JIRA, and Dynamics 365 is a plus.
• Strong problem-solving, analytical, and stakeholder management skills.
• Ability to manage multiple priorities, work independently, and deliver under pressure.

If you are interested in this position, feel free to send your updated CV with your salary expectation to

Our client is a leading financial services firm at the forefront of FinTech innovation. They are seeking a detail-oriented and proactive Technical Business Analyst to support the delivery and ongoing operations of their FinTech platform, ensuring robust governance, operational efficiency, and regulatory compliance.

Key Responsibilities

• Partner with business and technical stakeholders to design and deliver comprehensive FinTech solutions that support strategic goals and meet regulatory standards.
• Convert business requirements into clear functional and technical documentation to enable effective solution development.
• Produce regular performance dashboards and management reports to support internal decision-making and platform oversight.
• Develop and update standard operating procedures and user manuals to ensure consistent and compliant system operations.
• Act as a liaison between business units, IT teams, and external vendors to address technical challenges and optimize platform performance.
• Contribute to solution enhancement cycles by aligning technical updates with evolving business demands and compliance needs.
• Create visual documentation such as process maps, wireframes, and integration flowcharts to facilitate clear communication and implementation.
• Support issue resolution through cross-team collaboration, addressing both business process gaps and system-level concerns.
• Track and report on platform stability, proactively coordinating remediation efforts with IT and service providers.

Requirements

• Bachelor's degree in Business, Information Systems, or related field.
• 3+ years of experience in a Business Analyst or Technical BA role, preferably within FinTech or financial services.
• Strong understanding of risk management, security protocols, and audit processes.
• Experience in platform operations, including reporting, budgeting, and vendor coordination.
• Excellent communication and stakeholder management skills.
• Familiarity with Agile methodologies, project documentation, and business process mapping.
• Knowledge of regulatory standards in financial services is a plus.

We apologies that only shortlisted candidates will be contacted.

For more details, please feel free to ping me for a chat or send me an email at Please let me know if you have any referrals or if you are interested in the role.

We are seeking a Trading Support Analyst to deliver first and second-line support for real-time trading platforms and market data systems. This role is ideal for a candidate who thrives in a high-pressure trading environment, enjoys troubleshooting complex issues, and can communicate effectively across both technical and business teams.

Key Responsibilities

• Provide 1st and 2nd line support for front-office trading platforms used by internal stakeholders and external clients.
• Troubleshoot front-end trading issues and assist with client onboarding processes.
• Support exchange reporting functions and assist in regulatory and compliance audits.
• Administer user and account setups, including position limits and risk approvals.
• Monitor and manage system outages, ensuring timely execution of client trades.
• Act as a liaison between technology teams and business units to communicate system updates and changes effectively.
• Evaluate manual processes (e.g., reporting) and propose automation solutions.
• Perform manual trade bookings when required.
• Ensure adherence to regulatory standards under the SFC and internal risk control frameworks.
• Shift Coverage -
  Standard coverage between 6:30 AM – 9:00 PM (8.5-hour shifts, Monday–Friday).
• Occasional evening, weekend, and holiday support may be required.

Required Skills & Experience

• Minimum 2 years' experience supporting front-end trading platforms (e.g., Fidessa, TT, Stellar, CQG, WebICE, CME Direct).
• Exposure to global exchanges such as ICE, CME, and Eurex.
• At least 1 year of experience with exchange connectivity in derivatives, commodities, cash, or equities.
• Strong skills in SQL/database queries and Excel, particularly for reporting and compliance purposes.
• Minimum 6 months hands-on experience with the FIX messaging protocol.
• Proven experience in client onboarding for FIX and proprietary API connections.
• Solid understanding of regulated trading environments, including risk and compliance best practices.
• Proactive, adaptable, and capable of thriving in a dynamic electronic trading environment.