55 Incident Management jobs in Hong Kong

Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises. To learn more about what we do, please visit:

We are seeking an experienced Incident Management Specialist to lead the response to major IT incidents, minimize downtime, and ensure swift resolution across business units. The ideal candidate will act as a key point of contact during critical incidents, coordinate technical efforts, and continuously improve incident management processes to enhance operational resilience.

Key Responsibilities:

• Lead the resolution of major IT incidents across various business units, following established procedures and playbooks to minimize user impact.
• Serve as the primary point of contact for critical infrastructure incidents, ensuring effective communication and coordination.
• Collaborate with technical teams to quickly identify root causes and implement effective solutions.
• Prioritize incidents based on their urgency and impact on business operations.
• Document incident protocols, actions taken, and resolutions to ensure transparency and facilitate future learning.
• Provide regular incident updates to management and relevant stakeholders throughout the incident lifecycle.
• Review, analyze, and enhance incident management processes for increased efficiency and effectiveness.
• Ensure all incident management activities adhere to IT service management standards and security policies.
• Document lessons learned from incidents to improve future response strategies.
• Manage workplace IT projects, ensuring completion within scope, time, and budget parameters.
• Conduct root cause analysis to identify underlying issues and implement long-term solutions.

Qualifications & Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of IT experience focusing on infrastructure or service management.
• ITIL v4 Foundation certification is required; experience with ITIL v4 Incident Management preferred.
• Strong technical writing skills and ability to prepare clear reports and presentations.
• Excellent communication skills, with experience in client-facing and stakeholder management.
• Knowledge of cloud platforms, particularly Azure, and related infrastructure is a plus.
• Familiarity with networking, security, and troubleshooting tools.
• Ability to adapt quickly to new technologies and changing environments.
• Proven experience working in high-interaction client or project environments.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

The Major Incident Management Lead is responsible for leading the response to major incidents that impact the firm's operations. This role is critical in ensuring effective communication with senior stakeholders and coordinating the technical recovery process to minimize business disruption. The ideal candidate will have a strong background in incident management, excellent communication skills, and the ability to work under pressure. Perm position.

Key Responsibilities:

• Lead the major incident management process, ensuring timely and effective resolution of incidents to minimize impact on business operations.
• Coordinate and communicate with senior stakeholders, providing clear and concise updates on incident status and recovery efforts.
• Develop and maintain incident management plans, including escalation procedures and communication protocols.
• Oversee the technical recovery process, working closely with IT teams to ensure swift resolution and service restoration.
• Conduct post-incident reviews and analysis to identify root causes and implement measures to prevent future incidents.
• Collaborate with cross-functional teams to improve incident management processes and ensure alignment with overall business objectives.
• Maintain and update incident management documentation, ensuring accuracy and accessibility for all stakeholders.
• Provide leadership and guidance to the incident management team, fostering a culture of continuous improvement and responsiveness.
• Develop and deliver training programs to enhance incident management capabilities across the organization.
• Monitor industry trends and best practices to ensure the company's incident management approach remains current and effective.

Qualifications:

• Bachelor's degree in Information Technology or a related field.
• Extensive experience in incident management, preferably in a leadership role.
• Strong technical background with the ability to understand and oversee complex technical recovery processes.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders.
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Experience in developing and implementing incident management plans and procedures.
• Familiarity with industry-standard incident management frameworks and tools.
• Leadership experience with a track record of building and leading high-performing teams.

Our client, a leading insurer, is looking for an incident management expert to join the team.

Responsibilities

• Lead the resolution of major IT incidents across business units, minimizing downtime and user impact.
• Act as the 24/7 point of contact for critical incidents.
• Coordinate with technical teams to identify and resolve incident causes swiftly.
• Prioritize incidents based on business urgency and impact.
• Document incident protocols and resolutions for transparency and future reference.
• Provide regular updates to management and business unit stakeholders during incidents.
• Review and enhance incident management processes for efficiency.
• Ensure adherence to IT service management and security policies.
• Manage workplace IT projects, ensuring timely completion within scope and budget.

Requirements

• Bachelor's degree in Information Technology or a related field.
• 4+ years of IT experience, focusing on infrastructure or service management.
• ITIL v3 Foundation certification required.
• Strong skills in technical writing and presentations.
• Excellent communication and client-facing project experience.
• Knowledge of cloud platforms (Azure/AWS) is a plus.
• Familiarity with networking, security, and troubleshooting tools
• Ability to quickly adapt to new technologies.
• Proven experience in high-interaction client or project environments.

If this outstanding opportunity sounds like your next career move, please submit your resume in Word format via the Quick Apply Button.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Business Continuity and Incident Management (BCIM)

Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there are customer, regulatory, reputational and/or financial impact.

The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programmes, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.

We are currently seeking a high caliber professional to join our department as Manager, Business Continuity and Incident Management

Principal responsibilities

• Ensure BCM, MIM and BCM Lifecycle controls operate in line with established procedures and standards and in accordance with local law and regulations.
• Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme.
• In partnership with the regional BCIM team, provide local support for Business and Functions to have a clear understanding of the effectiveness and appropriateness of their BCM Lifecycle controls and agree any remediation activities if required.
• Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations.
• Oversee any local recovery site provision ensuring both availability and implementation effectiveness.
• Work with Real Estate in coordinating business recovery needs and ensure these are included in the Real Estate strategic planning process.
• Support the effective function of relevant governance forums and reporting by collecting and consolidating inputs and prepare contents or presentation materials.
• Manage major incidents across HASE by assisting the MIG Chair and Head of BCIM on emergency notifications, local MIG invocation, meeting management and post incident reports. Proactively coordinate with MIG members and other subject matter experts to enable an effective market Major Incident Group (MIG) response.
• Support the execution of mandated Major Incident Management (MIM) controls such maintaining the MIG membership, prepare and facilitate MIG member training and exercises.
• Work with the Centre of Excellence team and HASE internal stakeholders to deliver BCIM led deliverables with the Operational Resilience program such as scenario testing.
• Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.
• Support the Important Business Service Owners (BSOs) and Critical Operations (CO) Leads by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.
• Perform thematic or quality reviews to ensure quality, alignment and continuous improvement on various BCIM aspects

Requirements

• Experience in risk or control management.
• Subject matter knowledge and experience in Business Continuity Management. Professional certification a significant advantage.
• Experience in managing incidents and facilitating crisis exercises
• Excellent communication and inter-personal skills, with experience of dealing with a variety of internal stakeholders.
• Highly motivated and dynamic self-starter, working collaboratively within teams, delivering on time with strong inter-personal skills.
• Ability to navigate amid ambiguity and make decisions even when under pressure and to tight deadlines.
• Experience of working in highly regulated and complex international organisation
• Ability to balance multiple competing demands to find the best solutions
• Great sense of ownership and high ethical standards
• Fluency in Cantonese and English a pre-requisite

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Business Continuity and Incident Management (BCIM)

Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there are customer, regulatory, reputational and/or financial impact.

The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programmes, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.

We are currently seeking a high caliber professional to join our department as Manager, Business Continuity and Incident Management

Principal responsibilities

• Ensure BCM, MIM and BCM Lifecycle controls operate in line with established procedures and standards and in accordance with local law and regulations.
• Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme.
• In partnership with the regional BCIM team, provide local support for Business and Functions to have a clear understanding of the effectiveness and appropriateness of their BCM Lifecycle controls and agree any remediation activities if required.
• Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations.
• Oversee any local recovery site provision ensuring both availability and implementation effectiveness.
• Work with Real Estate in coordinating business recovery needs and ensure these are included in the Real Estate strategic planning process.
• Support the effective function of relevant governance forums and reporting by collecting and consolidating inputs and prepare contents or presentation materials.
• Manage major incidents across HASE by assisting the MIG Chair and Head of BCIM on emergency notifications, local MIG invocation, meeting management and post incident reports. Proactively coordinate with MIG members and other subject matter experts to enable an effective market Major Incident Group (MIG) response.
• Support the execution of mandated Major Incident Management (MIM) controls such maintaining the MIG membership, prepare and facilitate MIG member training and exercises.
• Work with the Centre of Excellence team and HASE internal stakeholders to deliver BCIM led deliverables with the Operational Resilience program such as scenario testing.
• Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.
• Support the Important Business Service Owners (BSOs) and Critical Operations (CO) Leads by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.
• Perform thematic or quality reviews to ensure quality, alignment and continuous improvement on various BCIM aspects

Requirements

Requirements

• Experience in risk or control management.
• Subject matter knowledge and experience in Business Continuity Management. Professional certification a significant advantage.
• Experience in managing incidents and facilitating crisis exercises
• Excellent communication and inter-personal skills, with experience of dealing with a variety of internal stakeholders.
• Highly motivated and dynamic self-starter, working collaboratively within teams, delivering on time with strong inter-personal skills.
• Ability to navigate amid ambiguity and make decisions even when under pressure and to tight deadlines.
• Experience of working in highly regulated and complex international organisation
• Ability to balance multiple competing demands to find the best solutions
• Great sense of ownership and high ethical standards
• Fluency in Cantonese and English a pre-requisite

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Join to apply for the Manager, Business Continuity and Incident Management (HK) role at Hang Seng Bank

Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there are customer, regulatory, reputational and/or financial impact.

The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programmes, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.

We are currently seeking a high caliber professional to join our department as Manager, Business Continuity and Incident Management

• Ensure BCM, MIM and BCM Lifecycle controls operate in line with established procedures and standards and in accordance with local law and regulations.
• Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme.
• In partnership with the regional BCIM team, provide local support for Business and Functions to have a clear understanding of the effectiveness and appropriateness of their BCM Lifecycle controls and agree any remediation activities if required.
• Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations.
• Oversee any local recovery site provision ensuring both availability and implementation effectiveness.
• Work with Real Estate in coordinating business recovery needs and ensure these are included in the Real Estate strategic planning process.
• Support the effective function of relevant governance forums and reporting by collecting and consolidating inputs and prepare contents or presentation materials.
• Manage major incidents across HASE by assisting the MIG Chair and Head of BCIM on emergency notifications, local MIG invocation, meeting management and post incident reports. Proactively coordinate with MIG members and other subject matter experts to enable an effective market Major Incident Group (MIG) response.
• Support the execution of mandated Major Incident Management (MIM) controls such maintaining the MIG membership, prepare and facilitate MIG member training and exercises.
• Work with the Centre of Excellence team and HASE internal stakeholders to deliver BCIM led deliverables with the Operational Resilience program such as scenario testing.
• Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.
• Support the Important Business Service Owners (BSOs) and Critical Operations (CO) Leads by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.
• Perform thematic or quality reviews to ensure quality, alignment and continuous improvement on various BCIM aspects.

• Experience in risk or control management.
• Subject matter knowledge and experience in Business Continuity Management. Professional certification a significant advantage.
• Experience in managing incidents and facilitating crisis exercises
• Excellent communication and inter-personal skills, with experience of dealing with a variety of internal stakeholders.
• Highly motivated and dynamic self-starter, working collaboratively within teams, delivering on time with strong inter-personal skills.
• Ability to navigate amid ambiguity and make decisions even when under pressure and to tight deadlines.
• Experience of working in highly regulated and complex international organisation
• Ability to balance multiple competing demands to find the best solutions
• Great sense of ownership and high ethical standards
• Fluency in Cantonese and English a pre-requisite

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

• Mid-Senior level

• Full-time

• Business Development and Sales

• Banking

Join to apply for the Manager, Business Continuity and Incident Management (HK) role at Hang Seng Bank

Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there are customer, regulatory, reputational and/or financial impact.

The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programmes, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.

We are currently seeking a high caliber professional to join our department as Manager, Business Continuity and Incident Management

• Ensure BCM, MIM and BCM Lifecycle controls operate in line with established procedures and standards and in accordance with local law and regulations.
• Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme.
• In partnership with the regional BCIM team, provide local support for Business and Functions to have a clear understanding of the effectiveness and appropriateness of their BCM Lifecycle controls and agree any remediation activities if required.
• Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations.
• Oversee any local recovery site provision ensuring both availability and implementation effectiveness.
• Work with Real Estate in coordinating business recovery needs and ensure these are included in the Real Estate strategic planning process.
• Support the effective function of relevant governance forums and reporting by collecting and consolidating inputs and prepare contents or presentation materials.
• Manage major incidents across HASE by assisting the MIG Chair and Head of BCIM on emergency notifications, local MIG invocation, meeting management and post incident reports. Proactively coordinate with MIG members and other subject matter experts to enable an effective market Major Incident Group (MIG) response.
• Support the execution of mandated Major Incident Management (MIM) controls such maintaining the MIG membership, prepare and facilitate MIG member training and exercises.
• Work with the Centre of Excellence team and HASE internal stakeholders to deliver BCIM led deliverables with the Operational Resilience program such as scenario testing.
• Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.
• Support the Important Business Service Owners (BSOs) and Critical Operations (CO) Leads by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.
• Perform thematic or quality reviews to ensure quality, alignment and continuous improvement on various BCIM aspects.

• Experience in risk or control management.
• Subject matter knowledge and experience in Business Continuity Management. Professional certification a significant advantage.
• Experience in managing incidents and facilitating crisis exercises
• Excellent communication and inter-personal skills, with experience of dealing with a variety of internal stakeholders.
• Highly motivated and dynamic self-starter, working collaboratively within teams, delivering on time with strong inter-personal skills.
• Ability to navigate amid ambiguity and make decisions even when under pressure and to tight deadlines.
• Experience of working in highly regulated and complex international organisation
• Ability to balance multiple competing demands to find the best solutions
• Great sense of ownership and high ethical standards
• Fluency in Cantonese and English a pre-requisite

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

• Mid-Senior level

• Full-time

• Business Development and Sales

• Banking

The IT Operations Support Manager will oversee and ensure the smooth functioning of IT operations within the financial services industry. This role requires a proactive approach to managing technology systems and providing support to maintain high operational standards.

Client Details

The hiring company is a well-established and reputable large organization within the financial services industry. It is known for its focus on delivering innovative and reliable solutions, with a strong presence in Kowloon.

Description

As an IT Operations Support Manager, your main responsibilities will include:

• Managing day-to-day IT operations to ensure system reliability and performance.
• Monitoring and troubleshooting technology infrastructure to resolve issues promptly.
• Coordinating with various teams to implement IT solutions aligned with business needs.
• Ensuring compliance with IT policies, security standards, and regulatory requirements.
• Preparing and maintaining documentation for IT processes and procedures.
• Supporting the team in system upgrades and maintenance activities.
• Collaborating with vendors and service providers for IT-related services.
• Providing technical support and guidance to internal stakeholders.

Profile

A successful IT Operations Support Manager should have:

• A strong background in IT operations and technology support within the financial services industry.
• Proficiency in managing and troubleshooting IT systems and infrastructure.
• Knowledge of IT compliance and security standards.
• Excellent problem-solving and organizational skills.
• The ability to work collaboratively and communicate effectively with teams.
• A proactive and adaptable approach to handling challenges.

Job Offer

• Renewable one-year contract with opportunities for extension.
• Exposure to the dynamic financial services industry in Kowloon.
• Professional development opportunities within a large organization.
• Supportive and collaborative work culture.

If you are passionate about technology and IT operations within the financial services industry, we encourage you to apply for this exciting opportunity in Kowloon.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Alexandra Leung on

(Ref: SD&CO)

The Job

• Serve as the first point of contact for users seeking technical assistance.
• Provide service desk functions and communicate effectively with users regarding the status of their requests and expected resolution times.
• Ensuring user queries or issues are captured, validated, and triaged to right channel for further processing.
• Collaborate with technical terms to ensure seamless service delivery.
• Manage and control hardware and software inventory housekeeping and movement, ensuring proper asset tracking.

The Person

• High Diploma or equivalent in Computer Science / Information Technology or related discipline.
• At least 3 years' relevant working experience in hotline support or data centre operations.
• Familiarity with ITIL practices and ticketing system is an advantage.
• Good customer service and communication skills.
• Able to work independently under pressure.
• Good team player and proactive.
• Good command of both spoken and written English and Chinese.

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: 

You are welcome to visit our website  to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies, which are available on our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under the Personal Data (Privacy) Ordinance on our website.