What Jobs are available for Incident Management in Hong Kong?

• Organize and arrange production activities to meet the bank's production and operation management objectives
• Responsible for production incident support service
• Create and update incident records with incident classification and categorization
• Manage and communicate with the head office, end users or vendor
• Provides regular status reporting to management
• Follow up root cause analysis, corrective action implementation & preventive measure

• University graduate in computer science or related discipline
• Minimum 3 years of relevant experience preferably in banking industry
• Skilled in using SQL for data analysis
• Experience in software development is preferred
• Experience in report and procedure writing is preferred
• Good organizational and problem solving abilities as well as good communication and interpersonal skills
• Hard-working, sincere and cooperative
• Good command of spoken and written English and Chinese, including Putonghua

The Major Incident Management Lead is responsible for leading the response to major incidents that impact the firm's operations. This role is critical in ensuring effective communication with senior stakeholders and coordinating the technical recovery process to minimize business disruption. The ideal candidate will have a strong background in incident management, excellent communication skills, and the ability to work under pressure. Perm position.

Key Responsibilities:

• Lead the major incident management process, ensuring timely and effective resolution of incidents to minimize impact on business operations.
• Coordinate and communicate with senior stakeholders, providing clear and concise updates on incident status and recovery efforts.
• Develop and maintain incident management plans, including escalation procedures and communication protocols.
• Oversee the technical recovery process, working closely with IT teams to ensure swift resolution and service restoration.
• Conduct post-incident reviews and analysis to identify root causes and implement measures to prevent future incidents.
• Collaborate with cross-functional teams to improve incident management processes and ensure alignment with overall business objectives.
• Maintain and update incident management documentation, ensuring accuracy and accessibility for all stakeholders.
• Provide leadership and guidance to the incident management team, fostering a culture of continuous improvement and responsiveness.
• Develop and deliver training programs to enhance incident management capabilities across the organization.
• Monitor industry trends and best practices to ensure the company's incident management approach remains current and effective.

Qualifications:

• Bachelor's degree in Information Technology or a related field.
• Extensive experience in incident management, preferably in a leadership role.
• Strong technical background with the ability to understand and oversee complex technical recovery processes.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders.
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Experience in developing and implementing incident management plans and procedures.
• Familiarity with industry-standard incident management frameworks and tools.
• Leadership experience with a track record of building and leading high-performing teams.

Responsibilities

1. Customer Service Policies Development:

(1) Responsible for formulating and improving the customer service policies for ToC customers.

(2) Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs.

1. Customer Service Issue Improvement:

(1) Responsible for coordinating relevant teams within the company to address common issues of ToC products that impact customer experience and enhance service quality.

(2) Regularly analyze ToC customer complaints and survey data, propose improvement measures, and optimize the service process.

1. Customer Service Experience Optimization:

(1) Monitor and optimize the ToC customer experience, designing the full process from customer contact to service completion.

(2) Identify and address pain points in the ToC customer experience through customer surveys, data analysis, and other methods.

1. Cross-Departmental Collaboration:

Provide service coordination support and collaborate with relevant departments to facilitate problem resolution and enhance service quality.

Requirements

1. Education: Bachelor's degree or above in telecommunications, computer science, or a related field.

2. Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry.

3. Skills Required:

4. Familiarity with ToC customer service processes and customer experience design;

5. Strong data analysis and problem-solving skills;

6. Experience in ToC product management, operation analysis, and service support is preferred.

7. Language Requirement: Good at both written and spoken English and Chinese.

Responsibilities:

• Act as the Top VIP customers interface to ensure all the service scopes provided are delivered on time and aligned with the Service Level Agreement (SLA).
• Deliver quality customer management for top VIP customers via precise resource planning.
• Be the key point of contact for escalated operation incidents & work out immediate resolution to Top VIP customers.
• Plan and execute customer journey strategies and innovative initiatives to engage customers and stimulate professional customer management.
• Liaise with internal functional departments and help sales to provide and deliver/answer compliance question and questionaries
• Perform in-depth analysis of customer behaviour & satisfaction.

Requirements:

• Bachelor degree in Business or related discipline(s).
• At least 2 years relevant working experience
• Strong customer orientation, leadership and presentation skills.
• Able to build strong relationships with people at all levels in the organization
• Organized, independent, innovative, and able to work under pressure.
• Good written communication in Chinese and English, as well as verbal presentation skills in Cantonese, English and Putonghua.
• Proficient in MS Office and sound PC knowledge, such as Word, Excel and Chinese word processing.

Company Overview

iAdvantage Limited (互聯優勢有限公司) ("iAdvantage") is the wholly-owned subsidiary of SUNeVision Holdings Ltd (SEHK:1686).

SUNeVision, the technology arm of Sun Hung Kai Properties, stands as Hong Kong's largest data centre provider. Established in 1999, SUNeVision has been at the forefront of delivering best-in-class, carrier and cloud-neutral data centre services. With over two decades of experience in data centre design, construction, and management, we empower our customers to leverage our expertise in identifying the most suitable solutions for their IT infrastructure requirements.

Responsibilities: -

• Manages 7 x 24 IOC operations for our data centers
• Ensures all enquires, service requests, incidents, complaints and problems are properly handled
• Ensures adherence to standards and processes under the ISO2000 and ISO27001 framework
• Manages the performance of front-line services to ensure committed service levels are met
• Acts as an escalation point for high priority issues and is responsible for incident management and reporting
• Manages customer communications for all service-related matters
• Ensures adequate staff training and sufficient resources to support day-to-day operations
• Establishes management framework and explores opportunities for service improvement

Requirements: -

• Bachelor's degree in Information Technology, Building Services Engineering or related discipline
• Minimum of 10 years' leadership experience in IOC operations, preferably in data center or telecom operations delivery environment
• Solid experience in managing 1st and 2nd tier support, and dealing with multinational customers
• Knowledge in service model and best practices, such as ITIL, ISO9000, 2000, 27001, etc.
• Strong process review, change management and adoption skills
• Service mentality and striving for excellence
• Strong communication and interpersonal skills
• Good team management and leadership
• Good command of both written and spoken English and Chinese
• Candidate with less experience may be considered as Senior Manager

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking "Apply Now". For further information, please visit our company website:

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months.

Cyber & Strategic Risk

We help clients address various aspects of Cyber and other strategic risks to their organizations to inform risk-based strategic choices, prepare to respond to disruption, assess and manage full-lifecycle enterprise risks, as well as strategize and respond to risks associated with the reliability and protection of data, associated processes and technology. We provide advisory and managed services to help senior executives spot, assess, manage, and respond to risks and/or catastrophic unforeseen incidents that could undermine their competitive position or jeopardize their critical assets, reputation and/or financial standing.

Our objective is to help clients develop and implement strategies for IT risk management and aim to help clients find the appropriate balance between risk management and cost containment. Our integrated solutions covering: Cyber Strategy, Cyber Security, Cyber Vigilance, Cyber Resilience.

• Assist in cyber incident response & investigation related projects
• Own technical cyber incident investigations processes, tools and strategies
• Collaborate with the Deloitte Digital Forensics and Financial Crime teams to participate in cross service line client engagements
• Support the broader Cyber Risk team in skills and knowledge transfer activities for cyber incident response & investigation
• Work with multi-level of our clients from C-level executives and management staff to on-the-ground professionals
• Establish cyber IR framework for our clients including strategies, organizations, policies, processes, standards and guidelines, etc.
• Review and analyze client's IT environment from infrastructure, databases to applications
• Review and analyze client's existing technical workflows and processes
• Work with other internal teams to deliver complex engagements both locally and overseas
• Professionally advice and work with client's key stakeholders to design best-of-breed solutions to our clients

During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness.

• Bachelor degree or above in Information Security, Computer Science, Information Technology, Risk Management, Management Information Systems or related disciplines
• Ideally 3 or more years of working experience in cyber incident response or digital forensics investigation. Deep hands-on experience of cyber threat hunting, threat intelligence and/or data analytics can be a substitute
• Familiarity with cyber incident response processes and methodologies and advanced investigative, compliance, and/or regulatory analytics
• Fluent in Python is compulsory
• Possess one or more of cyber security, incident response or digital forensics certification(s) such as CISSP, CISM, CEH, CHFI, GCIH, OSCP, OSCE, EnCE, GCFA, GCFE, GREM etc.
• Specific capabilities and experience should be heavily weighted towards cyber incident response, cyber forensics and compliance/investigation analytics including the use of advanced automation, predictive algorithms, and dynamic reporting using digital and mobile delivery channels
• Strong project management skills with the ability to lead and manage multiple significant client engagements simultaneously
• Demonstrated leadership and ability to drive successful execution of strategic objectives
• Cyber / disaster recovery, incident and crisis management
• Ability to build relationships with clients, also be able to work under tight deadlines, prioritize, handle multiple tasks, utilize strong leadership and technical skills, and communicate effectively both orally and in writing
• Strong analytical mind and problem solving skills
• Excellent project management and interpersonal skills
• Strong consultation and communication skills with highly proficiency in both spoken and written English and Chinese

For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Ready to take on new challenges? Apply now

Stay connected for the latest career opportunities, follow us on Deloitte China Social Media.

Service Line Overview

KPMG Forensic leverages our vast industry experience and leading technologies to help clients handle fraud and misconduct investigations, address complex regulatory compliance issues, and provide dispute advisory support in financial disputes that are likely to lead to litigation, arbitration, expert determination or mediation.

Our team have qualifications and experience in forensic accounting, big data analytics, technology, anti-money laundering/Sanctions compliance, law enforcement and research. We have dedicated Forensic Technology labs in Shanghai and Hong Kong and are equipped with capability and experience to analyze and host terabytes of data in local jurisdictions. We have leading hardware equipment and are keeping learning and strengthening our technique capacity to address rising market needs on big data analytics, computer forensics and cyber incident responses.

We have worked with industry professionals in Asia Pacific, and worldwide through the KPMG International Forensic network of over 3,000 professionals to provide one-stop solution for complex projects across numerous jurisdictions.

Key Responsibilities

• Lead a core group of Cyber incident response professionals, reporting to the Forensic Hong Kong partnership team
• Manage a portfolio of clients e.g. banking sector, logistics, critical infrastructure providers and consumer retails in Hong Kong, Mainland China and ASPAC, and closely monitor the scope, timelines, budget and resources of the project, to support our existing teams with specific analytic skills to identify market intelligence, potential threats and insights across the service areas
• Provide thought leadership and constant innovation to develop cyber incident response services in line with our KPMG global brand to cater to our existing clients and to develop opportunities and referrals in adjacent non-competing market spaces
• Direct end-to-end investigations of major incidents for KPMG's clients, ensuring minimal operational impact and full documentation of findings.
• Lead advanced analysis of complex cybersecurity events and incidents, delivering
• Assist with the day-to-day operations on projects, oversea engagements (client deliverables, timelines), provide mentorship and guidance to the cyber response team members

Experience & Background

• A passion for cyber security, computer systems and networks;
• Direct end-to-end investigations of major incidents, ensuring minimal operational impact and full documentation of findings
• In depth understanding of how operating systems work, computer networks and appliances like - firewalls, web proxy, system event logs, web applications, web servers etc. with hands on experience for analysis of forensic artifacts
• A bachelor's degree holder or above in Computer Science, Information Security, Information Management or equivalent or related disciplines.
• 5+ years of relevant working experience, computer forensic or incident response/incident management/ crisis management / Security Operations Center (SOC)/ digital forensics related experience
• Good understanding of SIEM, SOAR, UEBA, EDR/XDR tools, and their use in monitoring and incident handling
• Knowledge of MITRE ATT&CK, Cyber Kill Chain, and other adversary behaviour models for detection engineering
• Overseas work or education background is a plus.
• Quick learner, ability to work under pressure and deliver high quality work
• You will be leading the team to perform cyber investigations, assist in developing proposals/ responding to RFP's, lead engagements related to building cyber readiness for clients (involving cyber crisis exercises, IR policy reviews and playbooks, conducting trainings, blue team exercises ), collaborate on engagements with other service teams of KPMG etc.
• Good communication skills in English and team player
• Willingness to travel within China and the Asia Pacific region
• Proficiency in spoken/written Chinese and English
• Candidates with one or more of following certificates will be given added preference - EC Council Certified Ethical hacker, EC-Council Certified Hacking Forensics Investigator, SANS GCFA, SANS GCFE, CREST, EC-Council Certified Incident Handler, OSCP, LPT, SANS GCTI, CTIA - EC-Council Certified Threat Intelligence Analyst, CISSP - Certified Information Systems Security Professional etc.

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity - and how we make a positive impact on our people, environment and society.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.

You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China's Online Privacy Statement and/or KPMG China Privacy Statement (collectively " Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third-party application tracking platform.

If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China's HR personnel in the location where your application is submitted ( see here ).

Pursue a Career with Impact
At Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts. We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems. A world of opportunities awaits. Start your adventure and journey with us.

About The Business
Risk Advisory

Trust, resilience and security connecting for enduring success and responsible business

With competencies encompassing capital markets, control assurance, contractual exposure and insurance claims, and security services, our RA professionals offer a wealth of experience across a spectrum of industries. This is a great place to build a career and make an impact that really matters.

By taking a Risk Intelligent approach, Risk Advisory provide powerful, practical solutions in cyber, strategy, regulation and controls, backed by deep business knowledge across multi-disciplinary teams, helping clients worldwide take the opportunity to connect trust, resilience and security for more positive outcomes. Risk Advisory helps ensure success that enables sustainable growth, inspires positive societal impact and creates a more responsible business. When you join Risk Advisory, you can be sure of access to these solutions and experiences, as well as opportunities in our different services lines, all wrapped in a high tech environment with a high touch approach to career development that ensures you reach your full potential. Whichever service offering you work in, your skills and experience will be highly valued

Cyber & Strategic Risk

We help clients address various aspects of Cyber and other strategic risks to their organizations to inform risk-based strategic choices, prepare to respond to disruption, assess and manage full-lifecycle enterprise risks, as well as strategize and respond to risks associated with the reliability and protection of data, associated processes and technology. We provide advisory and managed services to help senior executives spot, assess, manage, and respond to risks and/or catastrophic unforeseen incidents that could undermine their competitive position or jeopardize their critical assets, reputation and/or financial standing. Offerings include:

• Cyber;
• Crisis & Resilience;
• Strategy, Brand and Reputation;
• Climate and Sustainability;
• Extended Enterprise

Our objective is to help clients develop and implement strategies for IT risk management and aim to help clients find the appropriate balance between risk management and cost containment. Our integrated solutions covering: Cyber Strategy, Cyber Security, Cyber Vigilance, Cyber Resilience.

Work you'll do

• Assist in cyber incident response & investigation related projects
• Own technical cyber incident investigations processes, tools and strategies
• Collaborate with the Deloitte Digital Forensics and Financial Crime teams to participate in cross service line client engagements
• Support the broader Cyber Risk team in skills and knowledge transfer activities for cyber incident response & investigation
• Work with multi-level of our clients from C-level executives and management staff to on-the-ground professionals
• Establish cyber IR framework for our clients including strategies, organizations, policies, processes, standards and guidelines, etc.
• Review and analyze client's IT environment from infrastructure, databases to applications
• Review and analyze client's existing technical workflows and processes
• Work with other internal teams to deliver complex engagements both locally and overseas
• Professionally advice and work with client's key stakeholders to design best-of-breed solutions to our clients

During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness.

We are looking for someone with

• Bachelor degree or above in Information Security, Computer Science, Information Technology, Risk Management, Management Information Systems or related disciplines
• Ideally 3 or more years of working experience in cyber incident response or digital forensics investigation. Deep hands-on experience of cyber threat hunting, threat intelligence and/or data analytics can be a substitute
• Familiarity with cyber incident response processes and methodologies and advanced investigative, compliance, and/or regulatory analytics
• Fluent in Python is compulsory
• Possess one or more of cyber security, incident response or digital forensics certification(s) such as CISSP, CISM, CEH, CHFI, GCIH, OSCP, OSCE, EnCE, GCFA, GCFE, GREM etc.
• Specific capabilities and experience should be heavily weighted towards cyber incident response, cyber forensics and compliance/investigation analytics including the use of advanced automation, predictive algorithms, and dynamic reporting using digital and mobile delivery channels
• Strong project management skills with the ability to lead and manage multiple significant client engagements simultaneously
• Demonstrated leadership and ability to drive successful execution of strategic objectives
• Cyber / disaster recovery, incident and crisis management
• Ability to build relationships with clients, also be able to work under tight deadlines, prioritize, handle multiple tasks, utilize strong leadership and technical skills, and communicate effectively both orally and in writing
• Strong analytical mind and problem solving skills
• Excellent project management and interpersonal skills
• Strong consultation and communication skills with highly proficiency in both spoken and written English and Chinese

Shape your future through impact that matters
For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Ready to take on new challenges? Apply now

Stay connected for the latest career opportunities, follow us on Deloitte China Social Media.

Why Deloitte China?
Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.

• We are the
  world's largest professional services firm
  that changes the world, we lead with purpose and shared values.
• We are the
  market leader with digital and innovative solutions
  , we create values for client through our multi-disciplinary services.
• We are recognized as
  Top Employer
  in China by the Top Employers Institute* for 14th consecutive years, and made the top 3 for the first time this year
• We are certified as one of the
  'Best Workplaces
  in Greater China by Great Place to Work in 2019

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club's IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club's exploitation of the public cloud.
• Manage the complete lifecycle of the Club's IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club's colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• Data Collection and Analysis: Develop and implement robust processes for data collection that ensure the accuracy and reliability of service performance metrics. Use statistical methods and analytical tools to interpret data and generate actionable insights
• Reporting and Visualisation: Create and maintain dynamic management reports and dashboards that visualise key service performance indicators (KPIs). Highlight trends and areas for improvement, facilitating informed decision-making at all levels of the organisation
• Service Level Agreements Review: Regularly review and refine existing SLAs to ensure they are aligned with evolving business needs. Engage with business stakeholders to gather input and ensure SLAs accurately reflect service expectations
• KPI Definition and Tracking: Define and implement relevant KPIs and metrics to monitor service performance against SLAs. Establish benchmarks and targets to drive accountability and performance improvement across IT services
• Proactive Issue Resolution: Utilise data analysis to identify potential service performance issues before they escalate. Collaborate with IT teams to develop and implement corrective actions that enhance service quality
• Training and Mentorship: Provide training sessions and mentoring to IT staff on best practices in Service Level Management and data analysis techniques. Foster a culture of continuous learning and improvement within the team
• Cross-Functional Collaboration: Work closely with other departments to enhance communication and collaboration between IT and business units. Act as a liaison to ensure that IT services meet the needs of the Club

About You

You should have:

• A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is required
• A certification in ITIL (Information Technology Infrastructure Library) is preferred, demonstrating a solid understanding of IT service management best practices
• Experience in IT service management, with a specific focus on Service Level Management or related functions. A less experienced candidate will be considered at the Assistant Manager level.
• Proven track record of managing service performance, developing improvement initiatives, and driving customer satisfaction
• Familiarity with project management methodologies and tools. Experience in leading cross-functional teams to achieve project goals
• Strong analytical skills with experience in data analysis, reporting, and visualisation tools (e.g., Excel, Tableau, Power BI). Ability to interpret complex data sets and translate findings into actionable insights
• Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively to both technical and non-technical stakeholders
• Strong interpersonal skills to build relationships and collaborate effectively across all levels of the organisation. Ability to influence and mentor team members

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.