182 Infrastructure jobs in Hong Kong

Radica is a leading Marketing Automation Provider, we synergize technology, ideas and customer intelligence to acquire, manage and optimize e-database to create monetary value faster at lower cost. Radica Intimate is our flagship marketing automation solution that is specifically designed for enterprises to effectively increase sales return by automatically identifying high-margin customer segments and increasing operation efficiency. The design of all our software solutions strongly emphasizes on innovative features, user-friendliness and easy maintenance, which inspires Radica to remain a leader in the marketing automation solutions business.

The Role

What you'll be doing

• Manage application cloud services, monitor performance and capacity, ensure continuous operation, and regularly deploy security updates and patching
• Support hybrid cloud environments operations (Azure, AWS, AliCloud, On-Prem etc.) and align to the Technology Strategy
• Design and implement effective IT infrastructure strategies that aligned with business goals
• Manage and monitor IT infrastructure budgets and resources effectively
• Diagnose and resolve technical issues and manage the deployment of new features and functionalities
• Lead internal IT support team
• Participate in ad-hoc projects and perform other duties as assigned

Ideal Profile

What we're looking for

• Degree holder in computer related fields or equivalent
• Minimum 3-5 yearsworking experience in server infrastructure management
• Strong server networking and troubleshooting
• Hands-on experience with Database, Windows Server, Linux Server, and major public clouds (e.g., AWS , AliCloud , Azure etc.)
• Hands-on experience with Jenkins , Grafana , Prometheus
• Strong communication among user/teams
• Acting as a technical support for customer
• Experience in noSQL and big data ,Nginx ,OpenStack /VMware /XenServer ,managing data center and infrastructure projects will be an advantage
• Candidate with more experience will consider as Senior Infrastructure Engineer

What's on Offer?

• Work alongside & learn from best in class talent
• Leadership Role
• Excellent career development opportunities

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

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2 days ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The IT Infrastructure Systems engineer role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and video conferencing.

The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines Identify risk-related issues needing escalation to management
  
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Ralph Lauren by 2x

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Hong Kong, Hong Kong SAR HK$360,000 - HK$432,000 2 months ago

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

1 week ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

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Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The IT Infrastructure Engineer, Workplace role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC's, Mac, mobile devices, printers, and video conferencing. The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

Essential Duties & Responsibilities

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines Identify risk-related issues needing escalation to management
  
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

Referrals increase your chances of interviewing at BoF Careers by 2x

Get notified about new Infrastructure Engineer jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$432,000.00 3 months ago

Islands District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
The IT Infrastructure Systems engineer role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and video conferencing.
The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines Identify risk-related issues needing escalation to management
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Ralph Lauren by 2x

Continue with Google Continue with Google

Hong Kong, Hong Kong SAR HK$360,000 - HK$432,000 2 months ago

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

1 week ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

Get AI-powered advice on this job and more exclusive features.

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The IT Infrastructure Engineer, Workplace role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC's, Mac, mobile devices, printers, and video conferencing. The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.
Essential Duties & Responsibilities

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines Identify risk-related issues needing escalation to management
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

Referrals increase your chances of interviewing at BoF Careers by 2x

Get notified about new Infrastructure Engineer jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$432,000.00 3 months ago

Islands District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from First Point Group

Our client, a data center company is looking for an Infrastructure Manager to be based in Hong Kong. This role focuses on daily operations, incident response, and supporting infrastructure projects

Key Responsibilities

1. Strategic Leadership & Planning:

• Develop and execute the long-term strategy for the data center infrastructure, aligning with business goals.
• Manage the IT infrastructure budget, including CAPEX (hardware, major upgrades) and OPEX (power, cooling, maintenance contracts).
• Lead technology refresh cycles and capacity planning to ensure the data center can scale to meet future demands.
• Evaluate and recommend new technologies (e.g., hyperconverged infrastructure, automation tools, cloud integrations).

2. Operational Management (Day-to-Day):

• Ensure 24/7/365 availability, performance, and reliability of all data center systems (servers, storage, network, backup).
• Oversee incident, problem, and change management processes following ITIL best practices.
• Manage and coordinate with vendors and service providers (e.g., hardware maintenance, telecom carriers, cloud providers).
• Implement and enforce strict security protocols and access controls.

3. Team Management:

• Lead, mentor, and develop a team of system administrators, network engineers, and support staff.
• Schedule on-call rotations and manage resources for projects and emergency response.

4. Compliance and Security:

• Ensure compliance with local and international regulations (e.g., HKMA for financial services, GDPR for international data).
• Implement and manage robust disaster recovery (DR) and business continuity plans (BCP), often requiring a secondary data center site (potentially in a different region).
• Conduct regular security audits, vulnerability assessments, and penetration tests.

5. Vendor and Stakeholder Management:

• Act as the primary technical point of contact for internal business units and external clients/partners.
• Negotiate contracts with suppliers and managed service providers.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Design Services

Referrals increase your chances of interviewing at First Point Group by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join the Merlin Entertainments Digital & Data Team – where technology, data, and digital innovation meet magic!

At Merlin Entertainments, we're transforming the entertainment and hospitality industries through superb digital experiences.

Our Digital & Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business.

We’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide.

Working with us means you could be pushing rollercoasters to new heights, safeguarding sea life through optimised infrastructure, creating captivating mobile app and in-park interactions, improving global operations, or directly supporting guests by keeping attractions running smoothly.

If you're a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we'd love to hear from you!

The ROC Infrastructure Analyst will be responsible for supporting the stability, maintenance, and optimisation of IT infrastructure services across the region.

You’ll play a key role in monitoring, troubleshooting, and maintaining essential infrastructure, including networks, servers, and storage. Reporting to the ROC Infrastructure Team Lead, you’ll work closely with IT teams and business stakeholders to ensure seamless operations and efficient service delivery.

What you'll need:

• Proven experience supporting core infrastructure technologies that support business operations.
• Good knowledge of Microsoft technologies - Windows client and server, SCCM, InTune, GPO, Active Directory.
• Good knowledge of virtualisation technologies (Vmware, Azure Stack) and cloud (Microsoft Azure, M365).
• Good interpersonal skills, ability to communicate with stakeholders and technologists in the wider team.
• Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.

What you'll be doing:

• Monitoring system performance, resolving incidents, and conducting routine maintenance such as updates and patches.
• Identifying potential infrastructure issues, optimising resource utilisation, and maintaining accurate documentation.
• Working alongside IT teams and business stakeholders to provide excellent support and issue resolution.
• Supporting infrastructure deployments, conducting testing, and ensuring smooth implementation of upgrades.
• Follow best practices to maintain infrastructure security and assist with audits and compliance assessments.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Merlin Entertainments by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from First Point Group

Our client, a data center company is looking for an Infrastructure Manager to be based in Hong Kong. This role focuses on daily operations, incident response, and supporting infrastructure projects

Key Responsibilities

1. Strategic Leadership & Planning:

• Develop and execute the long-term strategy for the data center infrastructure, aligning with business goals.
• Manage the IT infrastructure budget, including CAPEX (hardware, major upgrades) and OPEX (power, cooling, maintenance contracts).
• Lead technology refresh cycles and capacity planning to ensure the data center can scale to meet future demands.
• Evaluate and recommend new technologies (e.g., hyperconverged infrastructure, automation tools, cloud integrations).

2. Operational Management (Day-to-Day):

• Ensure 24/7/365 availability, performance, and reliability of all data center systems (servers, storage, network, backup).
• Oversee incident, problem, and change management processes following ITIL best practices.
• Manage and coordinate with vendors and service providers (e.g., hardware maintenance, telecom carriers, cloud providers).
• Implement and enforce strict security protocols and access controls.

3. Team Management:

• Lead, mentor, and develop a team of system administrators, network engineers, and support staff.
• Schedule on-call rotations and manage resources for projects and emergency response.

4. Compliance and Security:

• Ensure compliance with local and international regulations (e.g., HKMA for financial services, GDPR for international data).
• Implement and manage robust disaster recovery (DR) and business continuity plans (BCP), often requiring a secondary data center site (potentially in a different region).
• Conduct regular security audits, vulnerability assessments, and penetration tests.

5. Vendor and Stakeholder Management:

• Act as the primary technical point of contact for internal business units and external clients/partners.
• Negotiate contracts with suppliers and managed service providers.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Design Services

Referrals increase your chances of interviewing at First Point Group by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join the Merlin Entertainments Digital & Data Team – where technology, data, and digital innovation meet magic!

At Merlin Entertainments, we're transforming the entertainment and hospitality industries through superb digital experiences.

Our Digital & Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business.

We’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide.

Working with us means you could be pushing rollercoasters to new heights, safeguarding sea life through optimised infrastructure, creating captivating mobile app and in-park interactions, improving global operations, or directly supporting guests by keeping attractions running smoothly.

If you're a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we'd love to hear from you!

The ROC Infrastructure Analyst will be responsible for supporting the stability, maintenance, and optimisation of IT infrastructure services across the region.

You’ll play a key role in monitoring, troubleshooting, and maintaining essential infrastructure, including networks, servers, and storage. Reporting to the ROC Infrastructure Team Lead, you’ll work closely with IT teams and business stakeholders to ensure seamless operations and efficient service delivery.

What you'll need:

• Proven experience supporting core infrastructure technologies that support business operations.
• Good knowledge of Microsoft technologies - Windows client and server, SCCM, InTune, GPO, Active Directory.
• Good knowledge of virtualisation technologies (Vmware, Azure Stack) and cloud (Microsoft Azure, M365).
• Good interpersonal skills, ability to communicate with stakeholders and technologists in the wider team.
• Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.

What you'll be doing:

• Monitoring system performance, resolving incidents, and conducting routine maintenance such as updates and patches.
• Identifying potential infrastructure issues, optimising resource utilisation, and maintaining accurate documentation.
• Working alongside IT teams and business stakeholders to provide excellent support and issue resolution.
• Supporting infrastructure deployments, conducting testing, and ensuring smooth implementation of upgrades.
• Follow best practices to maintain infrastructure security and assist with audits and compliance assessments.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Merlin Entertainments by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.