14 Infrastructure Management jobs in Hong Kong

1 week ago Be among the first 25 applicants

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Responsibilities
About the Team
The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.
About the Role
The team is looking for candidates with strong technical infrastructure backgrounds, passionate about engineering excellence, and providing effective and sustainable solutions with an eye to the future. You understand the challenges associated with deploying infrastructure at scale and have experience in designing systems and platforms that set the global standard for performance, availability, security, and cost. The work you do will influence processes globally.
Responsibilities
• Support the DC Operations team as a Subject Matter Expert to understand and manage design limitations and risks.
• Regularly audit, review, and collaborate with our CoLocation Partners on their maintenance program and effectiveness.
• Participate and review Data Hall Fit-Outs to confirm design specifications are being followed
• Manage and drive the change management process for high-risk maintenance activities in our data centers.
• Continually maintain positive and collaborative working relations with partner teams, vendors, teammates, and internal customers.
Qualifications
Minimum Qualifications
• Diploma or Professional Certification in Electrical Engineering, Mechanical Engineering, or relevant discipline. With more than 5 years of relevant working experience
• Knowledge of standard power and cooling calculations necessary to determine capacity requirements (i.e., TIA-942, ASHRAE).
• Experience with Power Redundancy and its implementation in design (i.e., 2N or N+1 Distributed Redundant).
• Understand Cooling Redundancy and how Concurrent Maintainability is implemented in design (i.e., N+1 or N+2).
• Experience in the following areas:
- Supervision of the construction team to complete Data Hall fit-out experience, including IT services Coordination, Power and Cooling Planning.
- Influence the testing and commissioning team to perform L1 to L5 commissioning tests to validate the system design intent and resolve technical problems.
• Electrical and/or mechanical engineering experience such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, etc.
• Strong verbal and written communication skills with attention to clarity and detail.
Preferred Qualifications
• A high level of agility with the ability to prioritize work and stay organized in a complex, fast-paced environment with high ambiguity.
• Vendors, projects, or program engagement experience.
• Good judgment with a calculated risk approach during uncertainties.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Internet

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Southern District, Hong Kong SAR 3 days ago

Kwai Tsing District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

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Join to apply for the Infrastructure Software Production Management & Reliability Engineering Manager , Vice President, ETS role at Morgan Stanley

Join to apply for the Infrastructure Software Production Management & Reliability Engineering Manager , Vice President, ETS role at Morgan Stanley

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About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Primary Responsibilities

• Support large number of web-based applications in an enterprise environment.
• Analyze the infrastructure requirements for Enterprise Business applications and providing the required applications support for the production Environments.
• Use network tooling to address connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments.
• Work with in-house application management systems designed to simplify deployment and management of distributed applications in the firm. Users can model an application system using the systems relational data model, control and monitor applications over the network via a GUI console
• Maintaining Windows/UNIX servers across DMZ's and MPN's and provide the Infrastructure support for .Net/Java/J2EE applications/Proprietary applications.
• Working with Firewall team to understand the connection issues using strong knowledge of Firewall Rules and analyzing the requirement for servers across DMZ's.
• Work with Network team in Configuring servers in a Load Balanced Model for variety of application.
• Creating/Renewing SSL Certificates for all Enterprise wide .Net/Java Applications on the servers.
• Knowledge of A10/F5 based VIP/DNS configurations for Enterprise wide applications.
• Drive process improvement by methods such as automation and scripting
• Work together with L2 teams and other L3 team members internationally
• Write technical documentation Skills Required
  
  

• Over 8 to 10 years of Experience as a Microsoft IIS Administrator, diversified technical experience in middle tier technologies, Powershell, Unixshell, web infrastructure design, solution architecture, identity and access management, web operations and application integration within large enterprise environments
• Experience working in Windows Server 2008/2016 environment
• Very Good Experience in PRODUCTION Code Migration for .Net/Java/J2ee Applications and making sure the Availability of the Production Infrastructure Environments.
• Excellent understanding of internet and networking protocols, including TCP/IP, HTTP/HTTPS
• Strong internet infrastructure product knowledge in Windows
• Experience in enterprise-level web-hosting environment
• Ability to handle outage/incident situations
• Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution
• Proficient in ITIL concepts for Incident, Change and Configuration Management.
• Enthusiastic and energetic team player with the ability to effectively communicate with peers, customers and management.
• Facilitation skills include conducting walkthroughs, interviews and brainstorming sessions.
• Proven ability to learn and work with new applications in minimal time.
• Can communicate effectively with various user groups, e.g. developers and engineers, as well as remote team members
  
  

• Have administrative competence in at least one major programming language or platform (for example Powershell, C#, Perl)
• Strong understanding of security protocols, e.g. SSL/TLS, Kerberos
• Comfortable with administration of Unix/Linux
• Well versed with backend database technologies like Sybase and Oracle.
• Driven to learn about new technologies and techniques
• Experience operating in large enterprise environments
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing, Public Relations, and Writing/Editing

Referrals increase your chances of interviewing at Morgan Stanley by 2x

Kowloon City District, Hong Kong SAR 3 days ago

New Territories, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Software Production Management & Reliability Engineering Manager , Vice President, ETS role at Morgan Stanley

Join to apply for the Infrastructure Software Production Management & Reliability Engineering Manager , Vice President, ETS role at Morgan Stanley

Get AI-powered advice on this job and more exclusive features.

About Morgan Stanley
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

About Morgan Stanley
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Primary Responsibilities

• Support large number of web-based applications in an enterprise environment.
• Analyze the infrastructure requirements for Enterprise Business applications and providing the required applications support for the production Environments.
• Use network tooling to address connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments.
• Work with in-house application management systems designed to simplify deployment and management of distributed applications in the firm. Users can model an application system using the systems relational data model, control and monitor applications over the network via a GUI console
• Maintaining Windows/UNIX servers across DMZ's and MPN's and provide the Infrastructure support for .Net/Java/J2EE applications/Proprietary applications.
• Working with Firewall team to understand the connection issues using strong knowledge of Firewall Rules and analyzing the requirement for servers across DMZ's.
• Work with Network team in Configuring servers in a Load Balanced Model for variety of application.
• Creating/Renewing SSL Certificates for all Enterprise wide .Net/Java Applications on the servers.
• Knowledge of A10/F5 based VIP/DNS configurations for Enterprise wide applications.
• Drive process improvement by methods such as automation and scripting
• Work together with L2 teams and other L3 team members internationally
• Write technical documentation Skills Required
  

• Over 8 to 10 years of Experience as a Microsoft IIS Administrator, diversified technical experience in middle tier technologies, Powershell, Unixshell, web infrastructure design, solution architecture, identity and access management, web operations and application integration within large enterprise environments
• Experience working in Windows Server 2008/2016 environment
• Very Good Experience in PRODUCTION Code Migration for .Net/Java/J2ee Applications and making sure the Availability of the Production Infrastructure Environments.
• Excellent understanding of internet and networking protocols, including TCP/IP, HTTP/HTTPS
• Strong internet infrastructure product knowledge in Windows
• Experience in enterprise-level web-hosting environment
• Ability to handle outage/incident situations
• Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution
• Proficient in ITIL concepts for Incident, Change and Configuration Management.
• Enthusiastic and energetic team player with the ability to effectively communicate with peers, customers and management.
• Facilitation skills include conducting walkthroughs, interviews and brainstorming sessions.
• Proven ability to learn and work with new applications in minimal time.
• Can communicate effectively with various user groups, e.g. developers and engineers, as well as remote team members
  

• Have administrative competence in at least one major programming language or platform (for example Powershell, C#, Perl)
• Strong understanding of security protocols, e.g. SSL/TLS, Kerberos
• Comfortable with administration of Unix/Linux
• Well versed with backend database technologies like Sybase and Oracle.
• Driven to learn about new technologies and techniques
• Experience operating in large enterprise environments
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing, Public Relations, and Writing/Editing

Referrals increase your chances of interviewing at Morgan Stanley by 2x

Kowloon City District, Hong Kong SAR 3 days ago

New Territories, Hong Kong SAR 2 weeks ago

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Join to apply for the Director - Network & Provider Management role at Prudential plc

1 year ago Be among the first 25 applicants

Join to apply for the Director - Network & Provider Management role at Prudential plc

Get AI-powered advice on this job and more exclusive features.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Director of Network & Provider management is responsible for overseeing the development and management of the healthcare provider network for Prudential. This includes negotiating contracts with healthcare providers, ensuring network adequacy and maintaining positive relationships with providers to ensure high-quality care for members.

Role And Responsibilities

• Developing and implementing strategies to build and maintain a high-quality provider network and TPAs where needed.
• Negotiating contracts with healthcare providers, including fee schedules and performance metrics.
• Monitoring network performance and provider satisfaction and implementing improvements as needed.
• Identify global best practices in provider management for adoption, as appropriate in markets.
• Collaborating with internal teams, such as operations, finance, and quality management to ensure network alignment with organizational goals.
• Analyzing data and trends to identify opportunities for network expansion and optimization.
• Perform analytics on network providers to assess performance metrics and provide insights for LBUs.
• Ensuring compliance with regulatory requirements and accreditation standards related to provider network management.
• Leading a team of network management professional and providing guidance and support to achieve goal.
• Develop framework to evaluate medical service providers and their value delivery, integration and funding model.
• Develop framework/guidelines & support LBUs in conducting agreed fee/discount negotiations with providers on price, volume and outcome.
• Define standards for partnership identification, support LBUs in assessing partners’ ability to deliver appeal and sustainability by conducting clinical due diligence.
• Define standards and support LBUs in enhancing capabilities in pharmaceutical benefits management.
• Closely works with Claims team for feedback to providers and vice-versa to claims team on findings from analytics on provider performance.
  
  
  

• Bachelor’s degree in healthcare administration, business administration or a related field
• Proven experience in network and provider management, healthcare administration with minimum of 7+ years of experience in leading a team.
• In-depth knowledge of healthcare regulations, compliance requirements and industry trends
• Excellent communication and negotiation skills, with the ability to build and maintain relationship with providers.
• Proficiency in data analysis and reporting, with the ability to use data to drive network optimization and cost containment strategies.
• Knowledge of healthcare IT systems and network management tools
• Strategic thinking and problem-solving skills, with the ability to develop and implement network strategies to meet business objectives.
  
  
  

• Seniority level Director

• Employment type Full-time

• Job function Project Management and Information Technology

Referrals increase your chances of interviewing at Prudential plc by 2x

Shenzhen, Guangdong, China CN¥60,000.00-CN¥0,000.00 2 years ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Director - Network & Provider Management role at Prudential plc

1 year ago Be among the first 25 applicants

Join to apply for the Director - Network & Provider Management role at Prudential plc

Get AI-powered advice on this job and more exclusive features.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Director of Network & Provider management is responsible for overseeing the development and management of the healthcare provider network for Prudential. This includes negotiating contracts with healthcare providers, ensuring network adequacy and maintaining positive relationships with providers to ensure high-quality care for members.
Role And Responsibilities

• Developing and implementing strategies to build and maintain a high-quality provider network and TPAs where needed.
• Negotiating contracts with healthcare providers, including fee schedules and performance metrics.
• Monitoring network performance and provider satisfaction and implementing improvements as needed.
• Identify global best practices in provider management for adoption, as appropriate in markets.
• Collaborating with internal teams, such as operations, finance, and quality management to ensure network alignment with organizational goals.
• Analyzing data and trends to identify opportunities for network expansion and optimization.
• Perform analytics on network providers to assess performance metrics and provide insights for LBUs.
• Ensuring compliance with regulatory requirements and accreditation standards related to provider network management.
• Leading a team of network management professional and providing guidance and support to achieve goal.
• Develop framework to evaluate medical service providers and their value delivery, integration and funding model.
• Develop framework/guidelines & support LBUs in conducting agreed fee/discount negotiations with providers on price, volume and outcome.
• Define standards for partnership identification, support LBUs in assessing partners’ ability to deliver appeal and sustainability by conducting clinical due diligence.
• Define standards and support LBUs in enhancing capabilities in pharmaceutical benefits management.
• Closely works with Claims team for feedback to providers and vice-versa to claims team on findings from analytics on provider performance.
  

• Bachelor’s degree in healthcare administration, business administration or a related field
• Proven experience in network and provider management, healthcare administration with minimum of 7+ years of experience in leading a team.
• In-depth knowledge of healthcare regulations, compliance requirements and industry trends
• Excellent communication and negotiation skills, with the ability to build and maintain relationship with providers.
• Proficiency in data analysis and reporting, with the ability to use data to drive network optimization and cost containment strategies.
• Knowledge of healthcare IT systems and network management tools
• Strategic thinking and problem-solving skills, with the ability to develop and implement network strategies to meet business objectives.
  

• Seniority level Director

• Employment type Full-time

• Job function Project Management and Information Technology

Referrals increase your chances of interviewing at Prudential plc by 2x

Shenzhen, Guangdong, China CN¥60,000.00-CN¥0,000.00 2 years ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

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Join to apply for the Senior / System Administration Manager role at Bank of China (Hong Kong) .

This position involves managing data centre IT infrastructure, hardware maintenance, procurement processes, vendor negotiations, and asset management. The role requires working outside normal hours upon management request.

Responsibilities include:

• Handling data centre IT infrastructure and hardware maintenance contracts
• Providing advice and due diligence in RFQ, tendering, and procurement
• Supervising procurement to ensure efficiency and policy compliance
• Evaluating procurement proposals and liaising with vendors
• Vendor management and performance evaluation
• Inventory and asset management of data centres
• IT equipment management including maintenance, installation, and cabling

Requirements:

• Degree in IT, Computer Studies, or related field
• At least 3 years' banking experience, preferably with data centres
• Understanding of retail banking operations
• Excellent interpersonal and communication skills
• Proficiency in English and Chinese, knowledge of Microsoft Office

We offer competitive remuneration and benefits. Interested candidates should apply online via our website. Data collected is for recruitment purposes only. If you do not hear from us within 8 weeks, consider your application unsuccessful.

Join to apply for the Senior / System Administration Manager role at Bank of China (Hong Kong) .

This position involves managing data centre IT infrastructure, hardware maintenance, procurement processes, vendor negotiations, and asset management. The role requires working outside normal hours upon management request.

Responsibilities include:

• Handling data centre IT infrastructure and hardware maintenance contracts
• Providing advice and due diligence in RFQ, tendering, and procurement
• Supervising procurement to ensure efficiency and policy compliance
• Evaluating procurement proposals and liaising with vendors
• Vendor management and performance evaluation
• Inventory and asset management of data centres
• IT equipment management including maintenance, installation, and cabling

Requirements:

• Degree in IT, Computer Studies, or related field
• At least 3 years' banking experience, preferably with data centres
• Understanding of retail banking operations
• Excellent interpersonal and communication skills
• Proficiency in English and Chinese, knowledge of Microsoft Office

We offer competitive remuneration and benefits. Interested candidates should apply online via our website. Data collected is for recruitment purposes only. If you do not hear from us within 8 weeks, consider your application unsuccessful.

Join to apply for the Network Provider Management Manager, Employee Benefits role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Network Provider Management Manager, Employee Benefits role at AXA Hong Kong and Macau

Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

1. Clinical Governance & Provider Audit

• Develop and implement clinical governance frameworks to ensure adherence to quality standards
• Lead provider audits to assess compliance with clinical protocols, documentation accuracy, and care outcomes.
• Collaborate with providers to address gaps and implement corrective action plans.

2. Data-Driven Cost Control & Analytics

• Utilize advanced analytics (SQL, Power BI, Tableau) to monitor healthcare utilization, cost trends, and risk metrics.
• Identify cost-saving opportunities through data insights (e.g., high-cost claimants, preventable admissions).
• Track KPIs for cost efficiency, provider performance, and population health via dashboards and performance reports

3. Provider Network Performance

• Manage provider relationships to ensure alignment with clinical and financial goals.
• Analyze provider performance data (e.g., efficiency, quality scores) for network optimization.
• Negotiate performance-based contracts with providers focused on value-based care.

4. Medical Concierge & Case Management

• Oversee medical concierge services for high-touch patient navigation and care coordination.
• Optimize care pathways, reduce hospital readmissions, and support complex cases.
• Integrate patient data to personalize care plans and interventions.
• Align case management plans with pre-auth protocols for seamless care continuity.
• Implement patient steering strategies to direct members toward high-quality, cost-effective providers.

6. Clinical/ medical Preauthorization

• Ability to handle preauthorization on medical/ clinical procedures and or medical investigations and medications prescriptions in a professional and efficient manner
• Ensure pre-auth decisions enforce reasonable and customary cost benchmarks and contractually agreed rates.
• Analyze pre-auth data to pinpoint high-cost drivers, wasteful services, and outlier provider practices; develop action plans to address.
• Collaborate closely with claims, Network Management, FWA committee to report suspicious patterns and recover costs.

Qualifications:

• Fluency in written and spoken English & Cantonese
• At least 5 years of experience of working in medical disciplines is required
• University graduate from medical/ healthcare field with Strong knowledge on medical and clinical procedures
• License Registered Nurse is strongly preferred
• Background in healthcare insurance market or healthcare provider market or relevant transferable skills and knowledge
• Able to carry out effective coaching and training
• Good communication and negotiation skill
• Good problem solving and decision-making skills
• Demonstrate ability to deal with difficult people
• Experience in project implementation
• High levels of integrity and trust

• Seniority level Associate

• Employment type Full-time

• Job function Consulting, Health Care Provider, and Other
• Industries Insurance Carriers, Insurance and Employee Benefit Funds, and Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Employee Benefits Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Network Provider Management Manager, Employee Benefits role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Network Provider Management Manager, Employee Benefits role at AXA Hong Kong and Macau

Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

1. Clinical Governance & Provider Audit

• Develop and implement clinical governance frameworks to ensure adherence to quality standards
• Lead provider audits to assess compliance with clinical protocols, documentation accuracy, and care outcomes.
• Collaborate with providers to address gaps and implement corrective action plans.

2. Data-Driven Cost Control & Analytics

• Utilize advanced analytics (SQL, Power BI, Tableau) to monitor healthcare utilization, cost trends, and risk metrics.
• Identify cost-saving opportunities through data insights (e.g., high-cost claimants, preventable admissions).
• Track KPIs for cost efficiency, provider performance, and population health via dashboards and performance reports

3. Provider Network Performance

• Manage provider relationships to ensure alignment with clinical and financial goals.
• Analyze provider performance data (e.g., efficiency, quality scores) for network optimization.
• Negotiate performance-based contracts with providers focused on value-based care.

4. Medical Concierge & Case Management

• Oversee medical concierge services for high-touch patient navigation and care coordination.
• Optimize care pathways, reduce hospital readmissions, and support complex cases.
• Integrate patient data to personalize care plans and interventions.
• Align case management plans with pre-auth protocols for seamless care continuity.
• Implement patient steering strategies to direct members toward high-quality, cost-effective providers.

6. Clinical/ medical Preauthorization

• Ability to handle preauthorization on medical/ clinical procedures and or medical investigations and medications prescriptions in a professional and efficient manner
• Ensure pre-auth decisions enforce reasonable and customary cost benchmarks and contractually agreed rates.
• Analyze pre-auth data to pinpoint high-cost drivers, wasteful services, and outlier provider practices; develop action plans to address.
• Collaborate closely with claims, Network Management, FWA committee to report suspicious patterns and recover costs.

Qualifications:

• Fluency in written and spoken English & Cantonese
• At least 5 years of experience of working in medical disciplines is required
• University graduate from medical/ healthcare field with Strong knowledge on medical and clinical procedures
• License Registered Nurse is strongly preferred
• Background in healthcare insurance market or healthcare provider market or relevant transferable skills and knowledge
• Able to carry out effective coaching and training
• Good communication and negotiation skill
• Good problem solving and decision-making skills
• Demonstrate ability to deal with difficult people
• Experience in project implementation
• High levels of integrity and trust

• Seniority level Associate

• Employment type Full-time

• Job function Consulting, Health Care Provider, and Other
• Industries Insurance Carriers, Insurance and Employee Benefit Funds, and Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Employee Benefits Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.