29 Infrastructure Support jobs in Hong Kong

Join to apply for the IT Analyst (Network Support) role at Hactl - Hong Kong Air Cargo Terminals Limited

2 days ago Be among the first 25 applicants

Join to apply for the IT Analyst (Network Support) role at Hactl - Hong Kong Air Cargo Terminals Limited

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Hong Kong Air Cargo Terminals Limited (Hactl) is one of the world’s leading air cargo terminals. We operate SuperTerminal 1, a world class facility to provide excellent and highly efficient services to our airline customers and freight forwarding agents. The robust growth in the air cargo and logistics industry creates exciting job opportunities to professionals who share our vision and have a drive to succeed.
Duties

• Install, monitor, admin and maintain on-premises and cloud network infrastructures and network-based cybersecurity solutions.
• Maintain accurate technical documentations.
• Participate in network upgrade/revamp projects and projects requiring network support.
• Work with vendors, suppliers and distributors to resolve network incidents, complete project implementation and rollout.
  

• Degree in Information Technology or equivalent disciplines.
• 3 years or above solid experience in supporting and troubleshooting.
• CCNA certification holder is preferred.
• Experience with Microsoft Azure, VPN gateways, intrusion detection systems, routers, switches, firewalls, network load balancers, proxies, wireless controllers and wireless access points.
• Good analytical and problem solving skills with strong self-motivation.
• Able to work under pressure.
• Good communication and interpersonal skills.
• Proficient in spoken and written English and Chinese.
• Candidates with more experience will be considered for the Senior IT Analyst position.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Transportation, Logistics, Supply Chain and Storage

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Get notified about new Information Technology Analyst jobs in Hong Kong SAR .

Islands District, Hong Kong SAR 6 months ago

Islands District, Hong Kong SAR 5 months ago

Hong Kong SAR HK$25,000.00-HK$30,000.00 6 days ago

Islands District, Hong Kong SAR 1 day ago

Wan Chai District, Hong Kong SAR 2 months ago

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Join to apply for the Senior / System Administration Manager role at Bank of China (Hong Kong) .

This position involves managing data centre IT infrastructure, hardware maintenance, procurement processes, vendor negotiations, and asset management. The role requires working outside normal hours upon management request.

Responsibilities include:

• Handling data centre IT infrastructure and hardware maintenance contracts
• Providing advice and due diligence in RFQ, tendering, and procurement
• Supervising procurement to ensure efficiency and policy compliance
• Evaluating procurement proposals and liaising with vendors
• Vendor management and performance evaluation
• Inventory and asset management of data centres
• IT equipment management including maintenance, installation, and cabling

Requirements:

• Degree in IT, Computer Studies, or related field
• At least 3 years' banking experience, preferably with data centres
• Understanding of retail banking operations
• Excellent interpersonal and communication skills
• Proficiency in English and Chinese, knowledge of Microsoft Office

We offer competitive remuneration and benefits. Interested candidates should apply online via our website. Data collected is for recruitment purposes only. If you do not hear from us within 8 weeks, consider your application unsuccessful.

Join to apply for the Senior / System Administration Manager role at Bank of China (Hong Kong) .

This position involves managing data centre IT infrastructure, hardware maintenance, procurement processes, vendor negotiations, and asset management. The role requires working outside normal hours upon management request.

Responsibilities include:

• Handling data centre IT infrastructure and hardware maintenance contracts
• Providing advice and due diligence in RFQ, tendering, and procurement
• Supervising procurement to ensure efficiency and policy compliance
• Evaluating procurement proposals and liaising with vendors
• Vendor management and performance evaluation
• Inventory and asset management of data centres
• IT equipment management including maintenance, installation, and cabling

Requirements:

• Degree in IT, Computer Studies, or related field
• At least 3 years' banking experience, preferably with data centres
• Understanding of retail banking operations
• Excellent interpersonal and communication skills
• Proficiency in English and Chinese, knowledge of Microsoft Office

We offer competitive remuneration and benefits. Interested candidates should apply online via our website. Data collected is for recruitment purposes only. If you do not hear from us within 8 weeks, consider your application unsuccessful.

Join to apply for the Senior / System Administration Manager (Cloud) role at Bank of China (Hong Kong) .

• Manage and monitor the private Cloud environment, including compute, storage, and networking resources. Provide 24x7 support for Cloud infrastructure systems.
• Implement and maintain Cloud automation and orchestration tools to improve efficiency and scalability.
• Ensure high availability, disaster recovery, and data protection for critical Cloud-based applications and services.
• Troubleshoot and resolve complex Cloud-related issues in a timely manner.
• Collaborate with development, security, and other IT teams to ensure seamless integration and security of Cloud services.
• Provide technical guidance and training to application developers/operators on Cloud-related processes and procedures.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Cloud system administration.
• Exposure to Red Hat OpenShift, Containers, Ansible, Elasticsearch, Grafana, Prometheus, Huawei HCS, MySQL, and Redis.
• Strong understanding of Cloud platforms with experience in compute, networking, storage, backup/recovery, and virtualization.
• Stay up-to-date with the latest Cloud technologies, best practices, and industry trends.
• Self-motivated and able to work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Good communication skills in both Chinese and English; knowledge of Mandarin is a plus.
• Experience in the financial industry and understanding of banking system architecture is preferred.

This job posting is active. Interested candidates are encouraged to apply online through our website . Data collected will be used solely for recruitment purposes. If you do not hear back within 8 weeks, your application will be considered unsuccessful, and your data will be destroyed within 12 months.

Join to apply for the Senior / System Administration Manager (Cloud) role at Bank of China (Hong Kong) .

• Manage and monitor the private Cloud environment, including compute, storage, and networking resources. Provide 24x7 support for Cloud infrastructure systems.
• Implement and maintain Cloud automation and orchestration tools to improve efficiency and scalability.
• Ensure high availability, disaster recovery, and data protection for critical Cloud-based applications and services.
• Troubleshoot and resolve complex Cloud-related issues in a timely manner.
• Collaborate with development, security, and other IT teams to ensure seamless integration and security of Cloud services.
• Provide technical guidance and training to application developers/operators on Cloud-related processes and procedures.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Cloud system administration.
• Exposure to Red Hat OpenShift, Containers, Ansible, Elasticsearch, Grafana, Prometheus, Huawei HCS, MySQL, and Redis.
• Strong understanding of Cloud platforms with experience in compute, networking, storage, backup/recovery, and virtualization.
• Stay up-to-date with the latest Cloud technologies, best practices, and industry trends.
• Self-motivated and able to work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Good communication skills in both Chinese and English; knowledge of Mandarin is a plus.
• Experience in the financial industry and understanding of banking system architecture is preferred.

This job posting is active. Interested candidates are encouraged to apply online through our website. Data collected will be used solely for recruitment purposes. If you do not hear back within 8 weeks, your application will be considered unsuccessful, and your data will be destroyed within 12 months.

3 days ago Be among the first 25 applicants

Direct message the job poster from SM2 Consulting

Our client is a well established IT MNC manufacturing networking and unified communications solutions, with over 50 years of experience in the market and USD2B of revenue.

Experience rapid growth in Asia , they have an exciting opportunity for an Application Engineer to support their growing Hong Kong Region . We are looking for a talented and self-motivated individual to work with partners and customers to troubleshoot and resolve technical issues that may occur with their solution deployed at site . This role will be based in Quarry Bay, Hong Kong and will report to the Technical Manager – NEA. The position will require traveling around the domestic regions as well as occasional North East Asia regions when required.

Responsibilities

• Handle Technical Support cases and provide phone, remote assistance and on-site support to dealers and customers.

• Maintain expert level of product knowledge and application.

• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.

• Assist customers by providing technical information and support for our products and technologies.

• Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues.

• Perform technical / product training for dealers and targeted accounts.

• Work closely with the regional team in identifying customer’s needs and sales opportunities to help future growth.

• Participate in marketing events such as trade shows and conferences to ensure the messaging is presented correctly.

• Bachelor’s degree or Diploma in anyone of the following: Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program.

• 3-5 years of experience in A/V Integration, Help Desk, or Technical Support

• Broad understanding of Ethernet networking technologies. CCNA or similar networking certification is highly desirable.

• Self-starter with proven ability to constantly learn new software and hardware technologies and an ability to quickly put that learning into practice in support of highly visible real-world projects.

• Experienced with several of the following: C#, Microsoft PowerShell, BacNET/IP and SIP/VOIP is highly preferred.

• Experience with software development tools, including Simpl Windows, Simpl+, Simpl#, D3Pro, preferred

• Seniority level Associate

• Employment type Full-time

• Industries Appliances, Electrical, and Electronics Manufacturing, Computer and Network Security, and IT System Operations and Maintenance

Referrals increase your chances of interviewing at SM2 Consulting by 2x

Wan Chai District, Hong Kong SAR HK$30,000.00-HK$45,000.00 2 weeks ago

Central & Western District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 week ago

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3 days ago Be among the first 25 applicants

Direct message the job poster from SM2 Consulting

Our client is a well established IT MNC manufacturing networking and unified communications solutions, with over 50 years of experience in the market and USD2B of revenue.

Experience rapid growth in Asia , they have an exciting opportunity for an Application Engineer to support their growing Hong Kong Region . We are looking for a talented and self-motivated individual to work with partners and customers to troubleshoot and resolve technical issues that may occur with their solution deployed at site . This role will be based in Quarry Bay, Hong Kong and will report to the Technical Manager – NEA. The position will require traveling around the domestic regions as well as occasional North East Asia regions when required.

Responsibilities

• Handle Technical Support cases and provide phone, remote assistance and on-site support to dealers and customers.

• Maintain expert level of product knowledge and application.

• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.

• Assist customers by providing technical information and support for our products and technologies.

• Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues.

• Perform technical / product training for dealers and targeted accounts.

• Work closely with the regional team in identifying customer’s needs and sales opportunities to help future growth.

• Participate in marketing events such as trade shows and conferences to ensure the messaging is presented correctly.

• Bachelor’s degree or Diploma in anyone of the following: Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program.

• 3-5 years of experience in A/V Integration, Help Desk, or Technical Support

• Broad understanding of Ethernet networking technologies. CCNA or similar networking certification is highly desirable.

• Self-starter with proven ability to constantly learn new software and hardware technologies and an ability to quickly put that learning into practice in support of highly visible real-world projects.

• Experienced with several of the following: C#, Microsoft PowerShell, BacNET/IP and SIP/VOIP is highly preferred.

• Experience with software development tools, including Simpl Windows, Simpl+, Simpl#, D3Pro, preferred

• Seniority level Associate

• Employment type Full-time

• Industries Appliances, Electrical, and Electronics Manufacturing, Computer and Network Security, and IT System Operations and Maintenance

Referrals increase your chances of interviewing at SM2 Consulting by 2x

Wan Chai District, Hong Kong SAR HK$30,000.00-HK$45,000.00 2 weeks ago

Central & Western District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

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Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking