What Jobs are available for Insurance Administration in Hong Kong?

Role Summary

Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company.
We are seeking an energetic, detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function. You will play a critical role in delivering transparent, compliant, and seamless policy servicing operations, while ensuring that our Know Your Customer (KYC) and compliance responsibilities are executed to the highest standards.

It's an exciting opportunity to grow with a fast-paced team that genuinely cares about creating customer-centric insurance services.

• Lead day-to-day insurance policy servicing operations, ensuring efficient and timely processing of policy changes, renewals, cancellations, endorsements, and customer servicing requests.
• Oversee and manage all KYC processes, including client onboarding, data verification, and ongoing due diligence to meet regulatory and company standards.
• Continuously monitor operations and KYC controls, identifying process improvements and driving automation where possible.
• Support the implementation and enforcement of best practices for insurance operations, digital documentation, and customer data privacy.
• Collaborate cross-functionally with Tech, Product, and Compliance teams to improve digital journeys and workflow efficiency.
• Manage, coach, and develop the Policy Servicing team and contribute to building a strong, customer-focused culture.
• Prepare and review accurate reports and statistics for senior management on operational performance, KYC status, and compliance matters as required.
• Participate in system enhancement projects and the launch of new insurance products or operational initiatives.

Success of this role would include:

• 90% of the cases are completed within T+2

  
  
• Roll out 1 process simplification every 2 months

• Bachelor's degree in Business, Insurance, Finance, or a related discipline.
• Minimum 6 years' hands-on experience in insurance operations, medical underwriting policy administration, or KYC within the insurance or financial services sector.
• Solid understanding of insurance policy servicing workflows and KYC/regulatory compliance requirements.
• Strong organisational, interpersonal, and problem-solving skills, with a proactive and analytical approach.
• Keen attention to detail and a passion for delivering outstanding customer service.
• Track record of training, guiding, or managing team members.
• Excellent communication skills in English; Chinese (Cantonese ) is a must.
• Proficiency in MS Office (especially Excel), with exposure to digital/online insurance platforms a plus.
• Energetic, adaptable, and excited to work in a scale-up environment that moves quickly and values new ideas.
• Prior experience in projects. UAT would be an advantage

Working at Bowtie – Benefits and Career Development

• Competitive compensation package
• Flexible working hours to support your work-life balance
• Medical, dental, and wellness benefit programmes
• Supportive and friendly startup culture
• Weekly knowledge sharing and social gatherings
• Exciting development, upskilling, and sponsorship opportunities for professional growth

About Bowtie – Digital Insurance Innovation & Customer Focus

Bowtie is Hong Kong's first licensed virtual insurer (虛擬保險公司), defining the future of health insurance through technology and human-centred design. By combining deep insurance expertise and innovative digital capabilities, we aim to deliver simple, trustworthy protection to individuals and families across Asia.

We're proud of our industry-leading digital platform, ranked #2 globally in Sia Partners' 2023 InsurTech report, and we're always looking for passionate, proactive talent to join our diverse team.

If you're driven by purpose and thrive in a progressive, entrepreneurial environment, we invite you to build something meaningful with us.

Information provided will be treated in strict confidence and used solely for recruitment purposes.

Applications will be retained for no longer than 24 months before destruction.

Bowtie is an equal opportunity employer. We do not discriminate on the basis of race, disability, gender identity, or family status in hiring or employment practices.

Role Summary

Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company. We are seeking an energetic, detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function. You will play a critical role in delivering transparent, compliant, and seamless policy servicing operations, while ensuring that our Know Your Customer (KYC) and compliance responsibilities are executed to the highest standards.

It's an exciting opportunity to grow with a fast-paced team that genuinely cares about creating customer-centric insurance services.

• Lead day-to-day insurance policy servicing operations, ensuring efficient and timely processing of policy changes, renewals, cancellations, endorsements, and customer servicing requests.
• Oversee and manage all KYC processes, including client onboarding, data verification, and ongoing due diligence to meet regulatory and company standards.
• Continuously monitor operations and KYC controls, identifying process improvements and driving automation where possible.
• Support the implementation and enforcement of best practices for insurance operations, digital documentation, and customer data privacy.
• Collaborate cross-functionally with Tech, Product, and Compliance teams to improve digital journeys and workflow efficiency.
• Manage, coach, and develop the Policy Servicing team and contribute to building a strong, customer-focused culture.
• Prepare and review accurate reports and statistics for senior management on operational performance, KYC status, and compliance matters as required.
• Participate in system enhancement projects and the launch of new insurance products or operational initiatives.

Success of this role would include:

• 90% of the cases are completed within T+2

  
  
• Roll out 1 process simplification every 2 months

• Bachelor's degree in Business, Insurance, Finance, or a related discipline.
• Minimum 6 years' hands-on experience in insurance operations, medical underwriting policy administration, or KYC within the insurance or financial services sector.
• Solid understanding of insurance policy servicing workflows and KYC/regulatory compliance requirements.
• Strong organisational, interpersonal, and problem-solving skills, with a proactive and analytical approach.
• Keen attention to detail and a passion for delivering outstanding customer service.
• Track record of training, guiding, or managing team members.
• Excellent communication skills in English; Chinese (Cantonese ) is a must.
• Proficiency in MS Office (especially Excel), with exposure to digital/online insurance platforms a plus.
• Energetic, adaptable, and excited to work in a scale-up environment that moves quickly and values new ideas.
• Prior experience in projects. UAT would be an advantage

• Competitive compensation package
• Flexible working hours to support your work-life balance
• Medical, dental, and wellness benefit programmes
• Supportive and friendly startup culture
• Weekly knowledge sharing and social gatherings
• Exciting development, upskilling, and sponsorship opportunities for professional growth

Bowtie is Hong Kong's first licensed virtual insurer (虛擬保險公司), defining the future of health insurance through technology and human-centred design. By combining deep insurance expertise and innovative digital capabilities, we aim to deliver simple, trustworthy protection to individuals and families across Asia.

We're proud of our industry-leading digital platform, ranked #2 globally in Sia Partners' 2023 InsurTech report, and we're always looking for passionate, proactive talent to join our diverse team.

If you're driven by purpose and thrive in a progressive, entrepreneurial environment, we invite you to build something meaningful with us.

Information provided will be treated in strict confidence and used solely for recruitment purposes.

Applications will be retained for no longer than 24 months before destruction.

Bowtie is an equal opportunity employer. We do not discriminate on the basis of race, disability, gender identity, or family status in hiring or employment practices.

Role Summary
Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company. We are seeking an energetic, detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function. You will play a critical role in delivering transparent, compliant, and seamless policy servicing operations, while ensuring that our Know Your Customer (KYC) and compliance responsibilities are executed to the highest standards.

It's an exciting opportunity to grow with a fast-paced team that genuinely cares about creating customer-centric insurance services.

Insurance Operations Management – Key Responsibilities

• Lead day-to-day insurance policy servicing operations, ensuring efficient and timely processing of policy changes, renewals, cancellations, endorsements, and customer servicing requests.
• Oversee and manage all KYC processes, including client onboarding, data verification, and ongoing due diligence to meet regulatory and company standards.
• Continuously monitor operations and KYC controls, identifying process improvements and driving automation where possible.
• Support the implementation and enforcement of best practices for insurance operations, digital documentation, and customer data privacy.
• Collaborate cross-functionally with Tech, Product, and Compliance teams to improve digital journeys and workflow efficiency.
• Manage, coach, and develop the Policy Servicing team and contribute to building a strong, customer-focused culture.
• Prepare and review accurate reports and statistics for senior management on operational performance, KYC status, and compliance matters as required.
• Participate in system enhancement projects and the launch of new insurance products or operational initiatives.

Success of this role would include:

• 90% of the cases are completed within T+2

  
  
• Roll out 1 process simplification every 2 months

Insurance Operations – What We're Looking For

• Bachelor's degree in Business, Insurance, Finance, or a related discipline.
• Minimum 6 years' hands-on experience in insurance operations, medical underwriting policy administration, or KYC within the insurance or financial services sector.
• Solid understanding of insurance policy servicing workflows and KYC/regulatory compliance requirements.
• Strong organisational, interpersonal, and problem-solving skills, with a proactive and analytical approach.
• Keen attention to detail and a passion for delivering outstanding customer service.
• Track record of training, guiding, or managing team members.
• Excellent communication skills in English; Chinese (Cantonese ) is a must.
• Proficiency in MS Office (especially Excel), with exposure to digital/online insurance platforms a plus.
• Energetic, adaptable, and excited to work in a scale-up environment that moves quickly and values new ideas.
• Prior experience in projects. UAT would be an advantage

Working at Bowtie – Benefits and Career Development

• Competitive compensation package
• Flexible working hours to support your work-life balance
• Medical, dental, and wellness benefit programmes
• Supportive and friendly startup culture
• Weekly knowledge sharing and social gatherings
• Exciting development, upskilling, and sponsorship opportunities for professional growth

About Bowtie – Digital Insurance Innovation & Customer Focus
Bowtie is Hong Kong's first licensed virtual insurer (虛擬保險公司), defining the future of health insurance through technology and human-centred design. By combining deep insurance expertise and innovative digital capabilities, we aim to deliver simple, trustworthy protection to individuals and families across Asia.

We're proud of our industry-leading digital platform,
ranked #2 globally
in Sia Partners' 2023 InsurTech report, and we're always looking for passionate, proactive talent to join our diverse team.

If you're driven by purpose and thrive in a progressive, entrepreneurial environment, we invite you to build something meaningful with us.

Information provided will be treated in strict confidence and used solely for recruitment purposes.
Applications will be retained for no longer than 24 months before destruction.
Bowtie is an equal opportunity employer. We do not discriminate on the basis of race, disability, gender identity, or family status in hiring or employment practices.

Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Insurance
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our team as
Policy Administration Manager,
reporting to Head of Policy Administration.

Principal Responsibilities

• Recommend policy and general guidelines for policy administration so as to ensure a smooth and efficient operation of the support services
• Ensure all activities are delivered in accordance with the procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control. Monitor and analyze servicing requests to identify trends and areas for improvement. Prepare and present regular reports on policy servicing activities in governance forum. Ensure compliance with industry regulations and company policies.
• Assist the manager to formulate and develop strategies related to policy administration in order to get client satisfaction through continuous improvement
• Monitor the changes and improvement in policy related administration and operation
• Ensure the administrative services provided are in good quality and can meet client satisfaction
• Coordinate with internal departments to ensure seamless policy servicing and resolution of issues identified. Maintain up-to-date knowledge of company policies, products, and procedures to offer informed guidance. Develop and implement processes to improve efficiency and effectiveness of policy administration support.
• Support projects focused on delivering Digital Servicing capability with Core Capability Solution from Group Insurance. The key objective is to enhance customer experience by allowing digital submission of servicing requests and achieve operation efficiency through Straight Through Process of related requests.
• Arrange and provide training to internal team members as well as external parties such as frontline staff/coordinators in matters concerning policy servicing for upholding of a professional servicing team as well as effective communication with different sales channels
• Initiate system enhancement for business growth and enhance service efficiency; prepare user requirement and assist in UAT
• Perform balance sheet reconciliation and substantiation of ledger accounts related to insurance policy on regular basis. Conduct exceptional reporting, investigate and resolve discrepancies by collaborating with stakeholders (finance, operations, IT, etc) to ensure fulfillment of internal and external guideline and regulatory requirement

Requirements

• University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations
• Minimum of 8 years' relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage
• Knowledge of life insurance products and solid understanding of insurance operations
• Strong service orientation, with good interpersonal and communication skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Assistant Policy Administration Manager)

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our team as Policy Administration Manager, reporting to Head of Policy Administration.

Principal Responsibilities:

• Recommend policy and general guidelines for policy administration so as to ensure a smooth and efficient operation of the support services
• Ensure all activities are delivered in accordance with the procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control. Monitor and analyze servicing requests to identify trends and areas for improvement. Prepare and present regular reports on policy servicing activities in governance forum. Ensure compliance with industry regulations and company policies.
• Assist the manager to formulate and develop strategies related to policy administration in order to get client satisfaction through continuous improvement
• Monitor the changes and improvement in policy related administration and operation
• Ensure the administrative services provided are in good quality and can meet client satisfaction
• Coordinate with internal departments to ensure seamless policy servicing and resolution of issues identified. Maintain up-to-date knowledge of company policies, products, and procedures to offer informed guidance. Develop and implement processes to improve efficiency and effectiveness of policy administration support.
• Support projects focused on delivering Digital Servicing capability with Core Capability Solution from Group Insurance. The key objective is to enhance customer experience by allowing digital submission of servicing requests and achieve operation efficiency through Straight Through Process of related requests.
• Arrange and provide training to internal team members as well as external parties such as frontline staff/coordinators in matters concerning policy servicing for upholding of a professional servicing team as well as effective communication with different sales channels
• Initiate system enhancement for business growth and enhance service efficiency; prepare user requirement and assist in UAT
• Perform balance sheet reconciliation and substantiation of ledger accounts related to insurance policy on regular basis. Conduct exceptional reporting, investigate and resolve discrepancies by collaborating with stakeholders (finance, operations, IT, etc) to ensure fulfillment of internal and external guideline and regulatory requirement

Requirements

• University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations
• Minimum of 8 years' relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage
• Knowledge of life insurance products and solid understanding of insurance operations
• Strong service orientation, with good interpersonal and communication skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Assistant Policy Administration Manager)

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Job Responsibilities:

• Manage inbound and outbound hotline services, providing support for customer inquiries and service requests.
• Address customer complaints related to underwriting, policy services, and claims.
• Contact customers for follow-ups and respond to inquiries.
• Assist in the preparation and updating of the Operations Manual.
• Report issues to supervisors and identify potential complaints to improve services.
• Provide support for day-to-day operations and accept additional responsibilities as assigned by supervisors.
• Handle policy administration and renewal within service standards and specified authority.

Job Requirements:

• HKDSE - Level 2 or above in 5 subjects, including Chinese, English, and Mathematics, or equivalent education.
• Insurance Intermediaries Qualifying Examination (IIQE) Paper 1 & 3 qualifications are a must.
• 1-3 years of experience in the life insurance industry, with a strong understanding of policy administration and customer service.
• Familiarity with guidelines from the Hong Kong Insurance Authority, the Anti-Money Laundering and Counter-Terrorist Financing Ordinance, and the Personal Data Privacy Ordinance.
• Proactive, self-driven, with strong collaboration and problem-solving skills.
• Ability to manage complex issues and tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing.

Job Duties:

• Provide executive assistant and business support to Senior Management
• Manage daily reports & operation
• Arrange Interview, prepare document and deal with candidate
• Design poster & website by Canvas

工作范圍:

• 為管理層提供全方位的秘書和行政支持
• 管理日常報告及辦公室操作
• 組織和協調面試,包括安排時間、準備面試材料以及與候選人溝通
• 協助新員工的入職過程,包括準備必要的文件
• 網頁版面執行及海報設計

Pursue a Career with Impact
At Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts. We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems. A world of opportunities awaits. Start your adventure and journey with us.

About The Business
Deloitte's Operations Transformation team applies deep sector knowledge and technical business operations consulting experience to take a more strategic view of our client's priorities, helping them to prepare for growth, embrace digital agenda, optimize costs and maximize operational efficiency. This includes:

• Transforming business operations to take advantage of disruptive business models and establish new capabilities that foster and catalyze future growth
• Focusing on working with clients to reimagine, redesign and digitalize their business processes in order to achieve improved efficiency, customer experience and impact
• Delivering complex transformation programs through best in class tools, accelerators and methodologies to scope, manage and reduce the risks of delivery, and ensure longer term benefits can be delivered and sustained

Work you'll do

• Understand client value: Gather insights to align the client's insurance operations with their strategic goals.
• Define opportunities: Identify and articulate business processes and areas for improvement within the insurance framework.
• Apply functional expertise: utilize industry knowledge to support the organization's strategic vision in insurance.
• Manage project deliverables: ensure your work aligns with the project plan to provide an exceptional clients experience.
• Stay informed: Keep abreast of industry trends and leading practices in insurance.
• Diagnose and analyze: identify client challenges, conduct analyses and develop tailored solutions specific to the insurance sector
• Interpret financial data: analyze financial information to strengthen recommendations and support decision-making in insurance practices
• Communicate effectively: articulate idea clearly to instill confidence in both the team and clients
• Present insights: deliver compelling presentations using concise messaging and relevant data tailored to insurance
• Engage with diverse stakeholders: foster effective interactions with colleagues and clients from various backgrounds within the insurance industry
• Leverage technology: recognize technology as a crucial enabler for business success in insurance operations
• Develop reusable assets: create and share tools and resources that can be applied across multiple insurance projects
• Align daily work with team goals: understand how your contributions support the team's objectives and the broader business strategy in the insurance sector.

During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness.

We are looking for someone with

• Master/ Bachelor degree or above in finance, accounting, financial engineering, management, related disciplines
• At least 2 years of consulting experience
• MBA from a top-tier institution (preferred, not a must)
• Fluent in English and Mandarin
• Demonstrated ability to deliver complex projects
• Proven core consulting skills including: slide design, document story lining, problem solving, analytics, modelling
• Technical skills: strong written and oral communications ability, foster open dialogue amongst the team, strategic thinking, strong organizational capability
• Professional skills: strong networking ability, client management, team management
• Leadership: effectively lead and mentor a team, demonstrated history of taking leadership roles both at work and outside of work
• Ability to build solid foundations of a business case for transforming the core operations in alignment with client's business agenda and strategic drivers.
• Ability to build, leverage and apply intermediate, technology and functional knowledge to effectively execute against standard plan / approach for solutioning.
• Ability to comprehend the Operations focused solutions & drivers and align them with client's business & technical needs to tailor an action plan integrated through proven methodologies and innovative ways that best solves client challenges.

Qualifications For Manager Level

• Education: Master's or Bachelor's degree in finance, accounting, financial engineering, management, or related disciplines.
• Experience: A minimum of 5 years of consulting experience with a strong knowledge of the insurance industry.
• Advanced Degree: MBA from a top-tier institution is preferred, though not required.
• Language Proficiency: Fluent in English and Mandarin.
• Project Delivery: Proven track record of delivering complex projects successfully.
• Core Consulting Skills: Expertise in slide design, document storytelling, problem-solving, analytics, and modeling.
• Technical Skills: Strong written and oral communication abilities; ability to foster open dialogue within the team; strategic thinking; and excellent organizational capabilities.
• Professional Skills: Strong networking, client management, and team leadership abilities.
• Leadership: Proven ability to lead and mentor teams, with a history of taking on leadership roles both professionally and in extracurricular activities.
• Business Case Development: Capacity to build a solid foundation for transforming core operations aligned with client business agendas and strategic drivers.
• Technology and Functional Knowledge: Ability to leverage and apply intermediate technology and functional knowledge to effectively execute standard plans and approaches for solutions.
• Operational Alignment: Skill in comprehending operations-focused solutions and aligning them with client business and technical needs to create tailored action plans, utilizing proven methodologies and innovative approaches to address client challenges effectively.

Shape your future through impact that matters
For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Accessibility assistance
If you need assistance or an accommodation during the recruitment process for accessibility reasons, there will be an opportunity for you to let us know what you need once you begin your application.

Ready to take on new challenges? Apply now

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Why Deloitte China?
Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.

• We are the
  world's largest professional services firm
  that changes the world, we lead with purpose and shared values.
• We are the
  market leader with digital and innovative solutions
  , we create values for client through our multi-disciplinary services.
• We are recognized as
  Top Employer
  in China by the Top Employers Institute* for 14th consecutive years, and made the top 3 for the first time this year
• We are certified as one of the
  'Best Workplaces
  in Greater China by Great Place to Work in 2019

Responsibilities

• Process policy service applications and related administration issues with planned service standard and within targeted service turnaround time
• Assist in preparing and reviewing policy endorsements and confirmation letters for relevant policy service applications
• Review workflow and prepare reports
• Provide assistance in projects and user acceptance test cases preparation and execution
• Carry out other duties and ad hoc tasks as assigned

Requirements

• University degree holder with 2-4 years of working experience in policy administration of insurance industry
• Passed in IIQE Paper I, III and V is preferred
• Pro-active and self-motivated
• Good interpersonal, communication and time management skills
• Able to work under pressure
• Good command of both written and spoken English and Chinese
• Good computer skills in MS Office and Chinese Word Processing