34 Insurance Operations jobs in Hong Kong

6 days ago Be among the first 25 applicants

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We are seeking a motivated and detail-oriented Insurance Operations Analyst with at least 2 years of experience in operations, business processes management, and claims cycle management. This role is critical to ensuring smooth operations within our insurance business, optimizing workflow efficiency, and delivering exceptional service to our customers.

The successful candidate will play a key role in participating throughout the insurance sales cycle, supporting different stakeholders and streamlining business processes, and supporting day-to-day operations within the business.

Key Responsibilities

Insurance Operations

• Manage operational workflows for insurance processes, ensuring timely and accurate execution.
• Assist in onboarding new policies, endorsements, and renewals in compliance with regulatory and internal standards.
• Maintain and update policy records, databases, and documentation.
• Collaborate with cross-functional teams to ensure smooth operations and resolve any operational bottlenecks.

Business Process Optimization

• Identify and suggest improvements to existing business processes to enhance operational efficiency and reduce turnaround times.
• Support automation initiatives and system enhancements to streamline insurance operations.
• Monitor performance metrics and ensure compliance with standard operating procedures (SOPs).

Claims Administration

• Oversee the end-to-end claims management process, ensuring timely investigation and resolution.
• Liaise with internal teams, clients, and external stakeholders (e.g., insurers, adjusters) to handle claims efficiently.
• Analyze and report on claims trends and provide recommendations for process improvement.

Requirements

Experience and Skills

• At least 2 years of professional experience in operations, business processes management.
• Strong understanding of insurance products, claims processes, and operational workflows.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Chinese language and other business tools (e.g., MS Office Suite).
• Experience in insurance sector will be an advantage
• Knowledge of regulatory requirements and industry best practices is a plus.

Education

• Bachelor’s degree in Business Administration, Insurance, or related field (or equivalent experience).

Why Join Us?

• A collaborative and inclusive work environment.
• Opportunities for professional growth and development.
• Work alongside experienced professionals in the insurance industry.
• Competitive salary and benefits package.

How to Apply

If you meet the requirements and are looking to accelerate your career in insurance operations, we’d love to hear from you! Please send your updated resume and a brief cover letter to by 20 July 2025.

We are processing applications on a rolling basis, so early applications are encouraged.

Note: Only shortlisted candidates will be contacted.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at FDM Group by 2x

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 3 days ago

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 4 weeks ago

Central & Western District, Hong Kong SAR 3 days ago

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Join to apply for the Delivery Lead - Insurance Operations & Domain Solutions role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Delivery Lead - Insurance Operations & Domain Solutions role at Michael Page

• Insurance Operations & Domain Solutions, Technology & Transformation
  
  
  

• Project Delivery Lead - 9 months renewable contract - Vendor Management
• Insurance Operations & Domain Solutions, Technology & Transformation
  
  
  

• Managing end-to-end project delivery processes within the technology department.
• Collaborating with cross-functional teams to ensure alignment with business objectives.
• Identifying and mitigating potential risks to project timelines and deliverables.
• Overseeing resource allocation to optimize project outcomes.
• Providing regular updates to stakeholders on project progress and milestones.
• Ensuring compliance with industry standards and regulatory requirements.
• Driving continuous improvement initiatives to enhance project efficiency.
• Facilitating effective communication among team members and stakeholders.
  
  
  

• Proven experience of working in a similar role in a professional services business with project management experience, with hands on experience of leading on projects through a full lifecycle of initial requirements gathering and specification through to the acceptance and delivery of solutions/outcomes.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.
• Experience gained within a leading insurer, broker, or consulting firm with a track record of high performance and success in complex and high impact roles.
• Exceptionally well versed in project management methodologies (Agile, Waterfall, Hybrid) and PMO functions.
• Significant experience in one of the following delivery areas:
• Technology Delivery (including Cloud)
• Business Transformation
• Roadmap Design
• Delivery Resource Planning
• Significant experience in one of the following functional areas:
• General Insurance processes, reporting and governance across quote, placement Underwriting, Policy administration, Billing, Claims, Accounts/ Finance & Risk Management.
• London Market specific processes, reporting and governance.
• Outward & Inward Reinsurance Underwriting, Accounting and Claims.
• Well-versed in emerging technology trends in insurance and broader financial services.
• Experienced in managing senior stakeholder relationships.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Hong Kong, Hong Kong SAR HK$90,000.00-HK$100,000.00 22 hours ago

Kwun Tong District, Hong Kong SAR 15 hours ago

Shenzhen, Guangdong, China CN¥20,000.00-CN¥30,000.00 1 year ago

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Join to apply for the Service Excellence Manager/ AM, Insurance Operations role at AXA Hong Kong and Macau

1 week ago Be among the first 25 applicants

Join to apply for the Service Excellence Manager/ AM, Insurance Operations role at AXA Hong Kong and Macau

Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

Solution Development and Implementation

• Identify operational challenges and develop tailored, scalable solutions to enhance service delivery and customer experience.
• Apply LEAN principles and continuous improvement methodologies to streamline processes and eliminate inefficiencies.
• Collaborate with cross-functional teams to design, test, and implement service excellence initiatives aligned with organizational goals.

Stakeholder Engagement

• Partner with internal and external stakeholders to gather insights, understand service pain points, and co-create impactful solutions.
• Maintain strong communication channels with distribution channels and operational teams to ensure alignment and support for service initiatives.

Operational Excellence & Continuous Improvement

• Champion a culture of continuous improvement by identifying opportunities through root cause analysis, value stream mapping, and other LEAN tools.
• Monitor and evaluate the effectiveness of implemented solutions, using data-driven insights to refine and optimize service processes.
• Support the development and execution of service excellence roadmaps in collaboration with leadership.

Data Analysis and Insights

• Analyze operational and customer feedback data to uncover trends, inefficiencies, and improvement opportunities.
• Leverage Voice of the Customer (VoC) and Voice of the Distributor (VoD) data to inform service strategies and drive customer-centric improvements.

Training and Change Enablement

• Support the creation and delivery of training and workshops to ensure smooth adoption of new processes and service standards.
• Act as a change advocate, helping teams embrace new ways of working and embedding a service excellence mindset.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field
• At least 6 years' proven experience in change management, project management, or a related role, preferably within the financial services or insurance industry, with a solid understanding of insurance products and operations.
• Strong understanding of LEAN, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Solid understanding of operational efficiency and process improvement methodologies.
• Experience in designing and delivering training programs will be an advantage.

(Candidates with less experience will be considered as Assistant Manager)

• Seniority level Associate

• Employment type Full-time

• Job function Analyst, Consulting, and Strategy/Planning
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Service Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 6 days ago

Hong Kong, Hong Kong SAR HK 25,000.00-HK 35,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Delivery Lead - Insurance Operations & Domain Solutions role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Delivery Lead - Insurance Operations & Domain Solutions role at Michael Page

• Insurance Operations & Domain Solutions, Technology & Transformation
  

• Project Delivery Lead - 9 months renewable contract - Vendor Management
• Insurance Operations & Domain Solutions, Technology & Transformation
  

• Managing end-to-end project delivery processes within the technology department.
• Collaborating with cross-functional teams to ensure alignment with business objectives.
• Identifying and mitigating potential risks to project timelines and deliverables.
• Overseeing resource allocation to optimize project outcomes.
• Providing regular updates to stakeholders on project progress and milestones.
• Ensuring compliance with industry standards and regulatory requirements.
• Driving continuous improvement initiatives to enhance project efficiency.
• Facilitating effective communication among team members and stakeholders.
  

• Proven experience of working in a similar role in a professional services business with project management experience, with hands on experience of leading on projects through a full lifecycle of initial requirements gathering and specification through to the acceptance and delivery of solutions/outcomes.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.
• Experience gained within a leading insurer, broker, or consulting firm with a track record of high performance and success in complex and high impact roles.
• Exceptionally well versed in project management methodologies (Agile, Waterfall, Hybrid) and PMO functions.
• Significant experience in one of the following delivery areas:
• Technology Delivery (including Cloud)
• Business Transformation
• Roadmap Design
• Delivery Resource Planning
• Significant experience in one of the following functional areas:
• General Insurance processes, reporting and governance across quote, placement Underwriting, Policy administration, Billing, Claims, Accounts/ Finance & Risk Management.
• London Market specific processes, reporting and governance.
• Outward & Inward Reinsurance Underwriting, Accounting and Claims.
• Well-versed in emerging technology trends in insurance and broader financial services.
• Experienced in managing senior stakeholder relationships.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Hong Kong, Hong Kong SAR HK$90,000.00-HK$100,000.00 22 hours ago

Kwun Tong District, Hong Kong SAR 15 hours ago

Shenzhen, Guangdong, China CN¥20,000.00-CN¥30,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Excellence Manager/ AM, Insurance Operations role at AXA Hong Kong and Macau

1 week ago Be among the first 25 applicants

Join to apply for the Service Excellence Manager/ AM, Insurance Operations role at AXA Hong Kong and Macau

Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

Solution Development and Implementation

• Identify operational challenges and develop tailored, scalable solutions to enhance service delivery and customer experience.
• Apply LEAN principles and continuous improvement methodologies to streamline processes and eliminate inefficiencies.
• Collaborate with cross-functional teams to design, test, and implement service excellence initiatives aligned with organizational goals.

Stakeholder Engagement

• Partner with internal and external stakeholders to gather insights, understand service pain points, and co-create impactful solutions.
• Maintain strong communication channels with distribution channels and operational teams to ensure alignment and support for service initiatives.

Operational Excellence & Continuous Improvement

• Champion a culture of continuous improvement by identifying opportunities through root cause analysis, value stream mapping, and other LEAN tools.
• Monitor and evaluate the effectiveness of implemented solutions, using data-driven insights to refine and optimize service processes.
• Support the development and execution of service excellence roadmaps in collaboration with leadership.

Data Analysis and Insights

• Analyze operational and customer feedback data to uncover trends, inefficiencies, and improvement opportunities.
• Leverage Voice of the Customer (VoC) and Voice of the Distributor (VoD) data to inform service strategies and drive customer-centric improvements.

Training and Change Enablement

• Support the creation and delivery of training and workshops to ensure smooth adoption of new processes and service standards.
• Act as a change advocate, helping teams embrace new ways of working and embedding a service excellence mindset.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field
• At least 6 years' proven experience in change management, project management, or a related role, preferably within the financial services or insurance industry, with a solid understanding of insurance products and operations.
• Strong understanding of LEAN, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Solid understanding of operational efficiency and process improvement methodologies.
• Experience in designing and delivering training programs will be an advantage.

(Candidates with less experience will be considered as Assistant Manager)

• Seniority level Associate

• Employment type Full-time

• Job function Analyst, Consulting, and Strategy/Planning
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Service Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 6 days ago

Hong Kong, Hong Kong SAR HK 25,000.00-HK 35,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Excellence Manager/ Assistant Manager, Insurance Operations role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Service Excellence Manager/ Assistant Manager, Insurance Operations role at AXA Hong Kong and Macau

• Identify operational challenges and develop tailored, scalable solutions to enhance service delivery and customer experience.
• Apply LEAN principles and continuous improvement methodologies to streamline processes and eliminate inefficiencies.
• Collaborate with cross-functional teams to design, test, and implement service excellence initiatives aligned with organizational goals.
  
  

• Identify operational challenges and develop tailored, scalable solutions to enhance service delivery and customer experience.
• Apply LEAN principles and continuous improvement methodologies to streamline processes and eliminate inefficiencies.
• Collaborate with cross-functional teams to design, test, and implement service excellence initiatives aligned with organizational goals.
  
  

• Partner with internal and external stakeholders to gather insights, understand service pain points, and co-create impactful solutions.
• Maintain strong communication channels with distribution channels and operational teams to ensure alignment and support for service initiatives.
  
  

• Champion a culture of continuous improvement by identifying opportunities through root cause analysis, value stream mapping, and other LEAN tools.
• Monitor and evaluate the effectiveness of implemented solutions, using data-driven insights to refine and optimize service processes.
• Support the development and execution of service excellence roadmaps in collaboration with leadership.
  
  

• Analyze operational and customer feedback data to uncover trends, inefficiencies, and improvement opportunities.
• Leverage Voice of the Customer (VoC) and Voice of the Distributor (VoD) data to inform service strategies and drive customer-centric improvements.
  
  

• Support the creation and delivery of training and workshops to ensure smooth adoption of new processes and service standards.
• Act as a change advocate, helping teams embrace new ways of working and embedding a service excellence mindset.
  
  

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 6 years’ proven experience in change management, project management, or a related role, preferably within the financial services or insurance industry, with a solid understanding of insurance products and operations.
• Strong understanding of LEAN, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Solid understanding of operational efficiency and process improvement methodologies.
• Experience in designing and delivering training programs will be an advantage.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Hong Kong, Hong Kong SAR HK$40,000.00-HK$0,000.00 2 weeks ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Wan Chai District, Hong Kong SAR HK 25,000.00-HK 35,000.00 1 day ago

Kwun Tong District, Hong Kong SAR 3 months ago

Hong Kong, Hong Kong SAR HK 25,000.00-HK 35,000.00 1 day ago

Wan Chai District, Hong Kong SAR HK 25,000.00-HK 45,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Excellence Manager/ Assistant Manager, Insurance Operations role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Service Excellence Manager/ Assistant Manager, Insurance Operations role at AXA Hong Kong and Macau

• Identify operational challenges and develop tailored, scalable solutions to enhance service delivery and customer experience.
• Apply LEAN principles and continuous improvement methodologies to streamline processes and eliminate inefficiencies.
• Collaborate with cross-functional teams to design, test, and implement service excellence initiatives aligned with organizational goals.
  

• Identify operational challenges and develop tailored, scalable solutions to enhance service delivery and customer experience.
• Apply LEAN principles and continuous improvement methodologies to streamline processes and eliminate inefficiencies.
• Collaborate with cross-functional teams to design, test, and implement service excellence initiatives aligned with organizational goals.
  

• Partner with internal and external stakeholders to gather insights, understand service pain points, and co-create impactful solutions.
• Maintain strong communication channels with distribution channels and operational teams to ensure alignment and support for service initiatives.
  

• Champion a culture of continuous improvement by identifying opportunities through root cause analysis, value stream mapping, and other LEAN tools.
• Monitor and evaluate the effectiveness of implemented solutions, using data-driven insights to refine and optimize service processes.
• Support the development and execution of service excellence roadmaps in collaboration with leadership.
  

• Analyze operational and customer feedback data to uncover trends, inefficiencies, and improvement opportunities.
• Leverage Voice of the Customer (VoC) and Voice of the Distributor (VoD) data to inform service strategies and drive customer-centric improvements.
  

• Support the creation and delivery of training and workshops to ensure smooth adoption of new processes and service standards.
• Act as a change advocate, helping teams embrace new ways of working and embedding a service excellence mindset.
  

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 6 years’ proven experience in change management, project management, or a related role, preferably within the financial services or insurance industry, with a solid understanding of insurance products and operations.
• Strong understanding of LEAN, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Solid understanding of operational efficiency and process improvement methodologies.
• Experience in designing and delivering training programs will be an advantage.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Hong Kong, Hong Kong SAR HK$40,000.00-HK$0,000.00 2 weeks ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Wan Chai District, Hong Kong SAR HK 25,000.00-HK 35,000.00 1 day ago

Kwun Tong District, Hong Kong SAR 3 months ago

Hong Kong, Hong Kong SAR HK 25,000.00-HK 35,000.00 1 day ago

Wan Chai District, Hong Kong SAR HK 25,000.00-HK 45,000.00 1 month ago

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Join to apply for the Head of Operations - General Insurance & Personal Line role at NexusSearch

1 week ago Be among the first 25 applicants

Join to apply for the Head of Operations - General Insurance & Personal Line role at NexusSearch

Get AI-powered advice on this job and more exclusive features.

Location: Hong Kong

Reports to: Managing Director

Budget for the role : HKD1m-1.2m base Max

Job Summary

Lead and optimize daily operations for GI & Life, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT.

Key Responsibilities

• Oversee daily operations (policy admin, customer service, IT).
• Turn company goals into actionable plans.
• Improve processes to save costs and boost efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Improve customer experience and retention.
• Manage third-party vendors (TPAs, tech providers).
  
  
  

• 10+ years in insurance operations in GI is a must, experience in life is preferred.
• 3+ years in a senior leadership role.
• Experience in process improvement and tech projects.
• Strong leadership and communication skills.
• Knowledge of insurance regulations.
• Bachelors degree (MBA a plus).
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at NexusSearch by 2x

Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Head of Operations - General Insurance & Personal Line role at NexusSearch

1 week ago Be among the first 25 applicants

Join to apply for the Head of Operations - General Insurance & Personal Line role at NexusSearch

Get AI-powered advice on this job and more exclusive features.

Location: Hong Kong
Reports to: Managing Director
Budget for the role : HKD1m-1.2m base Max
Job Summary
Lead and optimize daily operations for GI & Life, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT.
Key Responsibilities

• Oversee daily operations (policy admin, customer service, IT).
• Turn company goals into actionable plans.
• Improve processes to save costs and boost efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Improve customer experience and retention.
• Manage third-party vendors (TPAs, tech providers).
  

• 10+ years in insurance operations in GI is a must, experience in life is preferred.
• 3+ years in a senior leadership role.
• Experience in process improvement and tech projects.
• Strong leadership and communication skills.
• Knowledge of insurance regulations.
• Bachelors degree (MBA a plus).
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at NexusSearch by 2x

Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.