What Jobs are available for IT Helpdesk in Hong Kong?

Responsibilities :

• Install and configure hardware, including workstations, printers, peripherals & applications
• Perform installation, evaluation and implementation on servers and system software
• Provide on-site / remote / hotline user support and troubleshooting on office and server application
• Perform hardware / software inventory audit for clients
• Record and follow up calls, incidents and on-going issues
• Communicate with internal and external customers in a professional manner, in regards to technology, operation and other enquiries
• Research for product information and compatibility
• Provide pre- & post-sales technical services and support to customers
• Analyze, recommend and implement fixes and documentation work
• Perform and follow up project tasks

Requirements:

• Bachelor Degree or equivalent in Computer Science plus 1year relevant working experience
• Holder of vendor certification (e.g. Microsoft, Cisco)
• Practical experience on implementation and troubleshooting of MS Server particularly on Exchange, SharePoint, SQL or other security & protection products is a plus
• Familiar with at least two computer platforms or server products, such as Windows, Exchange, Domino, Citrix, etc.
• Project experience is a plus
• Excellent customer service attitude, good at reporting and self-management
• Result-oriented and performance-oriented, a self-learner on new technologies
• Good team player, good problem solving skills and communication skills

**Applicants with years of related working experience could have academic qualification exemption.

Responsibilities:

• Provide helpdesk support to in-house staff and remote staff on desktop computing and office equipment
• Perform regular monitoring and health-checking of IT infrastructure and systems
• Assist with installation and configuration of computer systems
• Upgrade and replace network hardware and troubleshooting computer problems
• Perform hardware and software inventory control
• Assist in other daily administrative tasks and take up any other duties as assigned by the immediate supervisor or above

Requirements:

• Diploma holder or above in Computing or equivalent
• Minimum 1-year working experience in internal IT support
• Knowledge in TCP/IP networking, Windows Server and Linux
• Good communication and interpersonal skills
• Able to work independently and self-motivated

We offer a competitive remuneration package to the right candidate, including:

• Annual Leave
• Birthday Leave
• Maternity Leave
• Paternity Leave
• Marriage Leave
• Compassionate Leave
• Medical & Dental Reimbursement
• Training & Development Allowance & Study Leave
• Monthly Discretionary Pay
• Annual Discretionary Performance Pay

• Please send full resume with expected salary and reference no. quoted to Haven of Hope Christian Service, Staff Engagement Department, 7 Haven of Hope Road, Tseung Kwan O, New Territories or via email to or whatsapp to
• Enquiry: Phone) / Whatsapp)。
• Only short-listed candidates will be notified. For details about our organization, please visit

(Potential candidates (if working with children or mentally incapacitated persons) are required to conduct/submit a sexual conviction record check before joining. The information provided by the applicant will be kept confidential and will be used for recruitment purposes)

All or part of the above recruitment advertisements may not be copied to other recruitment websites without the written consent of the organization

KEY RESPONSIBILITIES:

• Monitoring/operating in-house platform
• Handling client support PC support

REQUIREMENTS:

• English proficiency
• Related PC related skills

Key Responsibilities:

• Support of our client's IT Infrastructure
• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications

• Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 11, Microsoft Office, Windows Server (Active Directory Administration / Group Policy), Microsoft 365, Azure, AWS
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• English and Cantonese language proficiency is essential for this role

Candidates with more experience will be considered as Senior Helpdesk Engineer.

We offer an attractive remuneration package to the right candidate.

For more information, please visit

Job Responsibilities

• Perform daily helpdesk support to end users on the usage of MS Exchange, Outlook, Instant Messenger and some other customized subsystems and mobile devices.
• Act as Tier 1 supports for user inquiries, technical troubleshooting via phone calls, mobile messages and emails.
• Handle helpdesk cases according to standard procedures, collaborate with relevant support teams or parties to provide turnaround solutions through troubleshooting, report on problems and incidents.
• Log and manage tickets in Jira with detailed and accurate information provided by the end users and relevant stakeholders.
• Receive, triage and respond to and resolve user inquiries and technical issues in a timely and efficient manner.
• Identify and quickly provide resolutions or workaround to recurring problems or issues based on experience and knowledgebase information.
• Escalate unresolved issues to the appropriate support teams or supervisors when required.
• Work on staggered hours (during normal and non-office hours when deems necessary) to provide customer service support at satisfactory level.
• Communicate effectively with users to understand and troubleshoot issues.
• Maintain good relationship with all relevant parties including end users and support teams.
• Generate task lists or reports to better manage daily tasks at regular intervals.
• Prepare reports requested by management.
• Achieve KPI and comply with requirements in SLA at satisfactory level.
• To perform regular health checking for email.

Job Requirements

• High diploma in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree.
• At least 1 years' working experience in IT field and relevant Call Centre work experience is highly preferred.
• Good experience with hands on user support, familiar with general desktop software e.g. MS Windows, Office, WhatsApp, etc.
• Familiar with Microsoft Exchange, Outlook and tickets logging software such as Jira, Confluence, etc.
• Knowledge on IT Infrastructure such as firewall, DMZ, DNS, MS Active Directory, MS Exchange, mobile phone platform (e.g. iOS, iPadOS, EMUI, HarmonyOS) is an advantage.
• Self-motivation and team player with good attention to details.
• Well organized and able to work independently under pressure and tight deadlines.
• Positive, "can-do" attitude, self-starter with strong organizational skills.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• Work efficiently under pressure during special circumstances like service disruption incidents.
• Flexible and willing to work in shifts when deems necessary.
• Willing to take up ad hoc responsibilities in emergency or special circumstances.
• Good command of spoken and written English & Chinese. Fluent in Putonghua is an advantage.

Our client is a global technology company focused on e-commerce and cloud computing.

Responsibilities:

• Provide 1st and 2nd level IT support, including desktop-related technical assistance via telephone, ticketing system, email, and instant messaging
• Troubleshoot and resolve individual customer issues related to Windows
• Support Microsoft Office, Exchange, VPN, SharePoint, user client hardware, mobile devices, and manage user accounts and permissions
• Utilize remote administration tools to resolve issues on desktops, laptops, and printers
• Update policies, procedures, and documentation related to projects or operations
• Ensure compliance with established standards, policies, and processes
• Maintain accurate and up-to-date asset and inventory records in the system
• Adhere to KPIs defined by the company and team leader

Job Requirements:

• 3+ years of desk-side support experience in large enterprise environments
• Diploma in Computer Science or equivalent IT experience
• Strong knowledge of User & VIP Support and ITIL methodology
• Familiarity with both Mac and Windows operating systems
• Pleasant demeanor with good telephone etiquette; mature and independent
• Ability to work under pressure; self-motivated with strong problem-solving and analytical skills
• Excellent data analysis, communication, and interpersonal skills
• MCP certification
• Proficiency in both spoken and written English

Preferred Requirements:

• Proficiency in both spoken and written Putonghua
• MAC certification

To apply for this position,  please simply click on the "APPLY" button.  If you are not contacted by our consultants, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited's Privacy Notice.

PERSOLKELLY Hong Kong Limited: Employment Agency Licence No. 79017

PERSOL Hong Kong: Employment Agency Licence No. 79006

Responsibilities:

• Provide IT helpdesk and technical support via phone or in-person for desktops or laptops
• Demonstrate a strong understanding of Office365, Outlook and Windows 10
• Support company systems and software applications via phone or email
• Setup and configure smartphones, conference room AV equipment and video conference tools
• Troubleshoot IT related issues and report to IT team
• Schedule system updates with clients
• Provide 1st level on call support after office hours support on a rotating basis
• Good communication skills in English, Cantonese and Mandarin
• Strong customer centric mindset

Requirement:

• Higher diploma in computer studies or above
• At least 2 years of experience in an IT-related role, with solid helpdesk or deskside support experience
• Knowledge of Windows 10, Mac OS, office 365 and AV system
• Good communication and interpersonal skills
• Able to work independently

1. Possess a degree in computer science, electrical or electronic engineering or related engineering fields, or equivalent, or higher.

2. At least five years of IT/telecom work experience in UPS supply, including at least three years of IT work experience in managing one or more projects (involving the implementation of UPS systems, or system support and maintenance services); Proficient server operation and maintenance experience;

3. Experience in setting up, upgrading and maintaining VMware products;

4. Familiar with virtualization monitoring, resource pool division, virtual machine activation/change/recycling/adjustment, virtual machine performance analysis, system tuning, high availability management, and virtualization data backup and data recovery.

5. Familiar with Window operating system, able to independently complete basic operation and maintenance work such as installation, configuration and troubleshooting, and have basic scripting skills;

6. Familiar with TCP/IP protocol, server, SAN network and storage, able to independently complete basic operation and maintenance work;

7. Ability to solve major failures, performance bottlenecks and other related difficult operation and maintenance problems in operation and maintenance work;

8. Good communication and expression skills, strong logical thinking ability;

9. Communication and documentation: Good document writing ability, able to clearly record maintenance process and test results, and effectively collaborate with technical and non-technical teams;

Job Description

Responsibilities

Our Homescan Helpdesk Assistant is mainly to support our Hong Kong Consumer Panel from helpdesk, communication to data quality in the aim of ensuring our Global KPI's are met and achieving a well-balanced and compliant panel.

Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited to meet our sample target.

Regular Compliance Control Checks – Conducting weekly quality control phone calls to ensure our panel to stay active, compliance and other related tasks.

Helpdesk – Providing assistance/information for incoming and follow-up helpdesk queries including incoming phone calls, voice mails and emails from panel members, requesting supplies and resolving any technical queries. Helpdesk to log tickets in panel management system and raise tickets for any technical support etc.

Panel Demographic Updates – Notifying competition winners, yearly members' profile update, dispatch follow up and any other ad hoc survey calls

Reporting of Feedback – Able to pick up trends, filter feedback through positive/negative reporting from panel members

Qualifications

Qualifications and Experience

• A Diploma or Bachelor Degree and above
• MS Office applications experience
• 1 year working experience in Customer Service
• Excellent verbal and written communication skills in both English and Chinese
• Commitment to troubleshooting problems and finding feasible solutions
• Time-management and ability to meet helpdesk weekly deadlines
• Ability to follow through on tasks and keep track of pending helpdesk tasks
• Ability to work autonomously and as part of a team, within a global company

Others:

• Self motivation, hard working, and independent
• Good time management
• Commitment to troubleshooting problems and finding feasible solutions
• Positive working attitude
• Patience

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the