30 IT Helpdesk jobs in Hong Kong

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Job Description And Responsibilities
IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.
Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

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2 days ago Be among the first 25 applicants

Direct message the job poster from CoreBridge Global Consulting

Responsibilities:

• Provide Helpdesk support for hardware, software, and office systems (PCs, networks, AV, security).
• Troubleshoot network issues (Huawei routers, switches, AC/AP).
• Assist in IT projects (cabling, server/meeting room setup).
• Support IT with on-site tasks.

Requirements:

• Bachelor’s degree + 2 years of IT support experience.
• Proficient in Windows/macOS, enterprise networks, and basic CCNA/MCSA concepts.
• Strong problem-solving, self-learning, and communication skills.
• Responsible, detail-oriented, and service-minded.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail

Referrals increase your chances of interviewing at CoreBridge Global Consulting by 2x

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2 days ago Be among the first 25 applicants

Direct message the job poster from CoreBridge Global Consulting

Responsibilities:

• Provide Helpdesk support for hardware, software, and office systems (PCs, networks, AV, security).
• Troubleshoot network issues (Huawei routers, switches, AC/AP).
• Assist in IT projects (cabling, server/meeting room setup).
• Support IT with on-site tasks.

Requirements:

• Bachelor’s degree + 2 years of IT support experience.
• Proficient in Windows/macOS, enterprise networks, and basic CCNA/MCSA concepts.
• Strong problem-solving, self-learning, and communication skills.
• Responsible, detail-oriented, and service-minded.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail

Referrals increase your chances of interviewing at CoreBridge Global Consulting by 2x

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We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website . All applications are confidential.

We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website. All applications are confidential.

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

4 days ago Be among the first 25 applicants

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Direct message the job poster from Stefanini Group

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 month ago

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6 days ago Be among the first 25 applicants

Direct message the job poster from Deltapath

Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.

Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.

As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.

Skills & Experience:

Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Telecommunications

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Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Hong Kong SAR $23,000.00-$26,000.00 1 week ago

Wan Chai District, Hong Kong SAR 22 hours ago

Kwun Tong District, Hong Kong SAR 1 month ago

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