5 Service Desk jobs in Hong Kong

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Details:
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Job Requirements
Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

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It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Who will you be working with?**
You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.
**How will you make a difference?**
The Product Support Technical Coordinator will lead digital transformation initiatives, manage a team of Field Service Technicians, and collaborate with cross-functional teams both locally and internationally.
Building on your electrical and mechanical experience, preferably in a railway environment or related industries, you will interface directly with customers, propose innovative solutions, and implement data-driven strategies to optimize our maintenance services.
**What will your typical day look like?**
+ Develop and communicate clear technical instructions for installed products, with a focus on Platform Screen Doors.
+ Spearhead the digitization of Field Service operations, improving data collection for interventions, repairs, and follow-up actions.
+ Manage a specialized team of Field Service Technicians focused on maintenance improvements; monitor and report on their performance.
+ Identify, propose, and implement cost-effective improvements to maintenance services, collaborating with relevant managers to execute organizational changes.
+ Collaborate with local and international Engineering teams to enhance data-driven maintenance capabilities.
+ Contribute to data-driven projects aimed at improving service offerings.
+ Establish and oversee Key Performance Indicators (KPIs) to objectively assess performance, proposing and implementing changes to maximize efficiency and reduce costs.
+ Liaise with customers to coordinate work, communicate changes, generate reports, and actively participate in meetings and project activities.
+ Enforce and maintain data governance to ensure data accuracy, quality, stored and shared in a standardized and secure manner
+ Support and build a data-driven culture, enable data-driven decision making by providing training and support to Field Service Technicians
**What do we want to know about you?**
+ Fluency in English (written and verbal)
+ Chinese language skills (optional, but advantageous)
+ Bachelor's degree in engineering, Computer Science, Information Systems, Data Science or related disciplines
+ Field Service or Project site experience in E&M or related industrial fields.
+ Strong IT skills. Good understanding of Internet technologies and capabilities is a must. Coding ability is not required but could be advantageous.
+ Railway industry experience or knowledge (preferred)
+ Team management experience and excellent collaboration skills are required.
+ Strong attention to detail and ability to create clear documentation and presentations.
+ Solid knowledge of electrical and/or mechanical engineering and industrial systems
+ Data interpretation skills, including report and graph creation0
+ Ability to work independently and communicate technical concepts effectively to diverse audiences
+ Problem-solving aptitude and commitment to continuous learning (technical and operational)
+ Work on site (railway stations or depots) may be required from time to time for training, troubleshooting or implement operational changes.
+ Travel outside HK may be required occasionally.
**Preferred Skillsets / Experience:**
+ Asset management, maintenance cycle
+ Data governance
+ Six Sigma approach (DMAIC)
+ Root Cause Analysis (Data Driven)
+ Effective communication skills
**"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Senior Technical Assistant in Bioresearch Support Core

Join to apply for the Senior Technical Assistant in Bioresearch Support Core role at HKUMed – The University of Hong Kong

Senior Technical Assistant in Bioresearch Support Core

2 days ago Be among the first 25 applicants

Join to apply for the Senior Technical Assistant in Bioresearch Support Core role at HKUMed – The University of Hong Kong

Senior Technical Assistant in Bioresearch Support Core of the Centre for PanorOmic Sciences (CPOS) (Ref.: 532867) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary, with the possibility of renewal subject to satisfactory performance)

We are Expanding | Come and Join Us

Centre for PanorOmic Sciences (CPOS) is an academic research-support centre embracing multi-omics and big data biomedical research under the LKS Faculty of Medicine. CPOS core laboratories host state-of-the-art technology platforms with sophisticated equipment supported by over 75 dedicated members. Welcome to visit to explore more.

Career Prospects

• Excellent on-job training
• Long-term development opportunities
• Exposures and interactions with world-class research groups
• Expert technical and managerial career track
  
  

The Role

• Provide training and technical support to users utilizing laboratory instruments
• Manage and maintain laboratory instruments
• Assist in procurement and stock management of laboratory consumables
• Handle documents and prepare reports
• Provide organizational support for events and seminars
• Perform administrative duties as assigned
  
  

Qualifications And Qualities

• Bachelor’s degree or above in Biological or Biomedical research related is a plus
• Experience in administration and procurement is preferred
• Self-motivated, responsible, have good communication skills and enjoy teamwork
• Candidates with higher qualifications or more experience may be considered for the position of Senior Technical Officer/Technical Officer
• Fresh graduates will also be considered
  
  

Shortlisted candidates will be invited to attend an interview. Those who have responded to the previous advertisement (Ref.: 532665) need not re-apply.

A highly competitive salary commensurate with qualifications and experience will be offered. Other benefits include annual leave, medical benefits, continuing professional development, and free access to on-campus gyms and libraries.

The University only accepts online application for the above post. Applicants should apply online at the University’s career site ( ) and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until August 31, 2025 , or until the post is filled, whichever is earlier.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Higher Education

Referrals increase your chances of interviewing at HKUMed – The University of Hong Kong by 2x

Get notified about new Senior Technical Assistant jobs in Hong Kong SAR .

Technical Manager / Assistant Technical Manager Senior Manager / Assistant Vice President Engineering Part-time Technical Assistant (Environment / ESG and Sustainability) Technical Project Manager – Assistant Vice President – Program Delivery – IT Quantitative Analytics Associate Off Cycle Internship 2026 Hong Kong Senior Technical Officer / Technical Officer / Senior Laboratory Assistant Technical Assistant (Architectural) (TA(Arch)-ARFSAD) Senior Technical Assistant (several posts) in Genomics Core

Wan Chai District, Hong Kong SAR 1 day ago

Part-time Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) Temporary Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) Part-time Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) - (25001LE) Research Assistant I / Research Assistant II / Technical Assistant (R6656) (S&T) - (25001LP) Temporary Research Assistant I / Research Assistant II / Technical Assistant (R6656) (S&T)

Kwai Tsing District, Hong Kong SAR 1 day ago

Temporary Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) - (25001LD) Temporary Research Assistant I / Research Assistant II / Technical Assistant (R6656) (S&T) - (25001LQ)

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Senior Technical Assistant in Bioresearch Support Core

Join to apply for the Senior Technical Assistant in Bioresearch Support Core role at HKUMed – The University of Hong Kong

Senior Technical Assistant in Bioresearch Support Core

2 days ago Be among the first 25 applicants

Join to apply for the Senior Technical Assistant in Bioresearch Support Core role at HKUMed – The University of Hong Kong

Senior Technical Assistant in Bioresearch Support Core of the Centre for PanorOmic Sciences (CPOS) (Ref.: 532867) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary, with the possibility of renewal subject to satisfactory performance)
We are Expanding | Come and Join Us
Centre for PanorOmic Sciences (CPOS) is an academic research-support centre embracing multi-omics and big data biomedical research under the LKS Faculty of Medicine. CPOS core laboratories host state-of-the-art technology platforms with sophisticated equipment supported by over 75 dedicated members. Welcome to visit to explore more.
Career Prospects

• Excellent on-job training
• Long-term development opportunities
• Exposures and interactions with world-class research groups
• Expert technical and managerial career track
  

The Role

• Provide training and technical support to users utilizing laboratory instruments
• Manage and maintain laboratory instruments
• Assist in procurement and stock management of laboratory consumables
• Handle documents and prepare reports
• Provide organizational support for events and seminars
• Perform administrative duties as assigned
  

Qualifications And Qualities

• Bachelor’s degree or above in Biological or Biomedical research related is a plus
• Experience in administration and procurement is preferred
• Self-motivated, responsible, have good communication skills and enjoy teamwork
• Candidates with higher qualifications or more experience may be considered for the position of Senior Technical Officer/Technical Officer
• Fresh graduates will also be considered
  

Shortlisted candidates will be invited to attend an interview. Those who have responded to the previous advertisement (Ref.: 532665) need not re-apply.
A highly competitive salary commensurate with qualifications and experience will be offered. Other benefits include annual leave, medical benefits, continuing professional development, and free access to on-campus gyms and libraries.
The University only accepts online application for the above post. Applicants should apply online at the University’s career site ( ) and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until August 31, 2025 , or until the post is filled, whichever is earlier. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Higher Education

Referrals increase your chances of interviewing at HKUMed – The University of Hong Kong by 2x

Get notified about new Senior Technical Assistant jobs in Hong Kong SAR .

Technical Manager / Assistant Technical Manager Senior Manager / Assistant Vice President Engineering Part-time Technical Assistant (Environment / ESG and Sustainability) Technical Project Manager – Assistant Vice President – Program Delivery – IT Quantitative Analytics Associate Off Cycle Internship 2026 Hong Kong Senior Technical Officer / Technical Officer / Senior Laboratory Assistant Technical Assistant (Architectural) (TA(Arch)-ARFSAD) Senior Technical Assistant (several posts) in Genomics Core

Wan Chai District, Hong Kong SAR 1 day ago

Part-time Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) Temporary Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) Part-time Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) - (25001LE) Research Assistant I / Research Assistant II / Technical Assistant (R6656) (S&T) - (25001LP) Temporary Research Assistant I / Research Assistant II / Technical Assistant (R6656) (S&T)

Kwai Tsing District, Hong Kong SAR 1 day ago

Temporary Research Assistant I/Research Assistant II/Technical Assistant (R6494) (S&T) - (25001LD) Temporary Research Assistant I / Research Assistant II / Technical Assistant (R6656) (S&T) - (25001LQ)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr