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INFORMATION TECHNOLOGY SERVICES OFFICE

Associate Director of Information Technology Services (User Services) (Ref

Duties

The appointee will be required to:

(a) provide leadership on operation and project implementation services covering University's IT Help Centre, Student Computing Center, Teaching & Learning technology, AV/IT facilities in teaching venues and University Cloud collaboration tools;

(b) align IT support resources to meet user demand through continuous tracking and reporting on quantitative and qualitative service performance metrics;

(c) engage, collaborate, communicate and provide training to user units to drive changes and adoption of common technology standards/solutions;

(d) lead and drive continuous improvement in student learning experience via AI and digital transformation initiatives, and manage stakeholders across academic units on adoption for Teaching, Learning and Assessment;

(e) source innovative technology solutions to accelerate the execution of University's strategic plan;

(f) provide coaching and mentorship to User Support Services Section talent; and

(g) perform any other duties as assigned by the Director of Office or his delegates.

Qualifications

Applicants should have:

(a) a recognised degree in Computer Science, Software Engineering or a related discipline;

(b) at least ten years of managerial experience in leading IT teams to deliver support services and implement technology projects in sizeable organisations;

(c the capability to manage end-user expectations and implement process changes via technology to drive efficiency on study administration activities;

(d) hands-on experience in using agile approach to build new digital capabilities by leveraging Large Language Models token inference capability using advanced prompting techniques including RAG and multi-model agents;

(e) excellent communication skills in both spoken and written English and Chinese, including Putonghua; and

(f) experience in deployment of Teaching & Learning technology using AI agents and LangGraph in a higher education setting being a definite advantage.

Applicants who have responded to the previous advertisement need not re-apply.

Conditions of Service

A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement.

Application

Please submit an application through PolyU's career website ).  Consideration of applications will commence on 29 September 2025 until the position is filled.  The University's Personal Information Collection Statement for recruitment can be found at

PolyU is an equal opportunity employer, dedicated to fostering an environment that embraces diversity and demonstrates inclusion of people from all backgrounds, cultures, identities and experiences where all members of the University are treated with fairness, dignity and respect.  To learn more about the University's "Statement on Equal Opportunities, Diversity, and Inclusion", please visit our website at .

About the University

The Hang Seng University of Hong Kong (HSUHK) is a non-profit private liberal-arts-oriented university with six Schools (Business, Communication, Decision Sciences, Humanities and Social Science, Translation and Foreign Languages, and Transdisciplinary Studies), and over 7,000 full-time undergraduate and postgraduate students. With its unique "Liberal + Professional" education model, HSUHK nurtures young talent with critical thinking, innovative minds, caring attitudes, moral values and social responsibility.

Aspiring to be a leading private university in the region, HSUHK prioritises stellar undergraduate education, top-quality faculty members, award-winning green campus facilities, innovative degree programmes, a unique residential college system that combines living and learning, interactive small-class teaching, close student-teacher relationships, impactful research, and excellent student development and support services.

HSUHK also ranked 7th (overall) in the ASEAN+ region, the 1st in the Greater China region, the 1st in Employability, the 3rd in Research and the 5th in Community Engagement as per the 2023 AppliedHE ASEAN+ private university ranking by the Singapore-based AppliedHE. Additionally, HSUHK was ranked among the top 200 worldwide on "Quality Education" and "Decent Work and Economic Growth" in the Times Higher Education University Impact Rankings 2021.

HSUHK was recognised in the 2025 Top Universities and Top Scientists Rankings conducted by international academic platform, , and was ranked 22nd in Social Sciences and Humanities, and 33rd in Economics and Finance among the top universities in China. The University's MSc in Global Supply Chain Management programme was ranked 84th globally in the QS International Trade Rankings 2025 announced by Quacquarelli Symonds (QS). The programme was also ranked 7th in the Greater China region and 4th in Hong Kong. The School of Business obtained AACSB International accreditation, a distinction achieved by only 6% of the world's leading business schools.

The University now invites applications for the following position:

Information Technology Services Centre – Assistant Technical Officer

(Ref: AssistTO (ITSC

Responsibilities

• install, configure and monitor IT hardware and software;

• provide IT support for teaching activities, user and help desk operation;

• diagnose and solve IT technical issues;

• manage and operate IT facilities in the University;

• support University's events and set up corresponding IT equipment; and

• assist in vendor, inventory, budget and maintenance management for IT equipment ; and

• will be required to work shifts in evenings and on weekends.

Applicants Should

• possess a higher diploma or above qualification in related discipline, preferably with at least 1 year of relevant work experience;

• have good knowledge of IT technologies;

• have good command of written and spoken English and Chinese;

• have good interpersonal, communication, analytical and problem-solving skills; and

• be pleasant with a positive mindset, good customer sense and willing to learn new technologies.

Salary will be commensurate with qualifications and experience. Interested applicant should visit this link and apply on or before 19 October 2025. The University reserves the right not to fill the position in this exercise.

Applicants who are not invited to an interview within three months may consider their applications unsuccessful. All information received will be treated in strict confidence, and the data collected will be used for recruitment purposes only. The Personal Information Collection Statement will be provided upon request.

The Hang Seng University of Hong Kong, incorporated in Hong Kong with limited liability by guarantee, is an equal opportunity employer.

Apply Now

Responsibilities:

• Oversee commissioning work for the development of the Tsuen Wan District Health Centre (DHC) operated by Yan Chai Hospital Board.
• Plan, monitor, and support information technology infrastructure and systems in DHC Core and Satellite Centres.
• Provide technical support, advice, and solutions related to IT systems in DHC Core and Satellite Centres.
• Ensure compliance with the Personal Data Protection Policy and uphold high standards of cybersecurity for DHC Core and Satellite Centres.
• Perform other duties as assigned by the Senior Officer.

Requirements:

• Bachelor's degree in Information Technology or equivalent.
• At least 5 years of post-qualification IT experience, including 2 years in system and network support services.
• Relevant experience in government or non-governmental organizations is preferable.
• Fluent in written and spoken Chinese (including Putonghua) and English.
• Proficient in MS Office and Chinese word processing.

Immediate availability is highly preferred.

• Associate degree / higher diploma holders or above
• Passionate about IT, AI or STEAM
• Provide administrative support, technical support, advice, and solutions related to IT systems
• Handle data processing, documentation and IT inventory
• Perform any other duties as assigned

Shortlisted applicants might be requested to undergo Sexual Conviction Record Check (SCRC) and submit the code provided by the SCRC Office for checking the result.

Enquiries

Duties:
The appointee will be responsible for assisting IT manager in managing the delivery of core IT application services and digital transformation projects. Duties include technical solution design, system development and implementation, application support and system maintenance etc.

Requirements:

(a) A Bachelor's Degree in Information Technology, Computer Science, Software Engineering or related disciplines;

(b) At least 5 years' post-qualification IT experience in large-scale application system development and vendor management;

(c) Proficiency in application development with JAVA EE framework, Spring, Python and SQL;

(d) Knowledge of AI Agent, containerization tools (Kubernetes, Docker), React Native and Flutter would be an advantage;

(e) Self-motivated, innovative, strong analytical and problem-solving skills, team player with good communication skills; and

(f) Good oral and written communication skills in both Chinese and English.

Candidates with less working experience may be considered.

Employment Terms:
The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review: 2 October 2025

Applications would be considered until the post is filled.

A detailed resume including your qualifications and experience, current/expected salary and earliest availability should be sent to the Manager - Human Resources, by quoting the position applied and reference number via email at itd- Due to the secrecy nature of HKEAA's job duties, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants not notified within 8 weeks from the application review date should consider their applications unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website ).

Director, Information Technology Services Centre (Ref.: 25/138/ITSC/D)

Duties:Responsible for (i) heading and managing the Information Technology Services Centre (ITSC); (ii) providing technical advice and assuming the overall control and planning of the various aspects of computer application in both teaching and administration; and (iii) supervising staff members of the Information Technology Services Centre with appropriate guidance, training and development.

Appointment Criteria:Applicants should: (i) have a recognised postgraduate degree, preferably doctoral degree; (ii) have extensive (at least 5 years') and relevant post-qualification administrative experience at managerial level, preferably in a similar position in local / overseas higher education institutions; and (iii) have a good command of spoken and written English and Chinese.

Preference will be given to applicants who are immediately available and with relevant experience.

Salary will be commensurate with qualifications and experience. Interested parties are invited to submit (i) an application letter indicating expected salary; (ii) an updated CV; and (iii) a duly completed application form (obtainable at ), by email at Candidates not invited for interview within 2 months after the application deadline may assume their applications unsuccessful.

The Saint Francis University reserve the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer. All personal data provided by the applicants will be treated in strict confidence and used only for recruitment and employment-related purposes.

The Saint Francis University is equal opportunity employers.

Job Description

Desktop Support:

• Install, upgrade, support and L1 troubleshoot Windows 10, 11, and Microsoft Office 365 & Mobile App, Power App and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Designing and installing computer networks, connections, and cabling
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, problems and support requests

Operational:

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members regarding new branch builds and upgrades
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Arranges for and/or prepares equipment for shipping/receiving
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Experience/Knowledge & Skills:

• Working technical knowledge of current protocols, operating systems and standards
• Ability to operate tools, components and peripheral accessories
• Microsoft Desktop Support Technician an advantage
• Software and Hardware Troubleshooting
• Windows 7/10/11
• Microsoft Office 2016 / M365 support
• Experience on maintain a computer based equipment and cable management system. Installing data and voice cable system for business
• Knowledge of all software applications used within the organisation
• Basic knowledge of various asset classes (Equities, FX, and Fixed Income)
• Understanding of market data systems such as Bloomberg or Refinitiv, AFE
• Knowledge in PowerShell scripting
• Knowledge of FIX and TCP/IP are advantageous but not required
• Experience in TIBCO or any middleware is preferred
• Experience of mobile app support iOS or Android
• Experience on ITSM ticketing system i.e. ServiceNOW, Jira, Freshservice
• Capture and input of daily activity
• Follow up of operational issues on DPS
• Monitoring and resolving trade exceptions from the various system flows
• Life cycle event management, system reconciliations, EOD risk

Requirements:

• Strong customer service and support skills
• Able to deal with executives and can understand their requirements
• Attention to detail
• Strong English communication skills

Responsibilities:

IT Change Management

• Facilitate daily IT Operations problem/change review meetings and ensure timely follow-ups.
• Review and approve Change Requests; coordinate and CAB meetings.
• Monitor the progress and completion of Change Requests, ensuring outstanding issues are tracked and resolved.
• Prepare monthly management reports; maintain updated policies and procedures; deliver annual user training.

IT Incident Management

• Manage IT incidents and problems from initiation to closure, ensuring proper approvals and compliance with policies and procedures.
• Lead monthly incident/problem review meetings with IT Operations, Development, Governance, and other relevant teams.
• Regularly update and maintain policies and procedures.

Requirements:

• ⁠Bachelor's degree in Information Technology, Computer Science, or related disciplines.
• Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.
• ⁠roject Management and ITIL experience is preferable.
• Strong IT knowledge on Infrastructure, Database, System, and Network.
• tail-oriented, problem-solving skills, and well-organized with a high level of integrity.
• oactive, strong problem-solving skills, and the ability to work under pressure.
• Strong interpersonal relationship and leadership skills.
• oficiency in both written and spoken English, Chinese (Cantonese and Mandarin).

Interested parties please send your resume in word format with current & expected salary and notice period to  details, please feel free to contact Angelavia WhatsApp call

Each day is full of opportunities to enrich the lives of our guests and colleagues, to create new experiences and to make new discoveries. With us, it's not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us as Information Technology Officer.

Responsibilities

• Install, configure, and maintain computer hardware, software and network components
• Management of Computer systems user accounts
• Monitoring of systems backup
• Maintain the inventory of IT hardware and software assets

Requirements

• 1-2 years hotel system and hospitality related experience
• Knowledge of installing, configuring, troubleshooting, and maintaining computer hardware and software applications.
• Knowledge of network infrastructure, setup, and troubleshooting