What Jobs are available for IT Specialist in Hong Kong?

Job title: Technical Support Specialist

Job duties:

• Provide remote/onsite IT technical support services to clinics and medical groups
• Troubleshoot any issues related to computer hardware, software, system and network equipment
• Analyze clients' requirements and translate into precise technical requirements for R&D team to develop required functions/features
• Assist in clients on-boarding, set-up and software deployment
• Keep track of incident tickets and follow up with relevant support teams until the issues are resolved
• Ensure proper logging of all issues and documentation of technical knowledge/findings in the knowledge database
• Assist in any ad hoc tasks assigned and handle emergency requests

Job requirements:

• Diploma holder or above of Computer Studies, Information Technology or related discipline
• Solid knowledge of computer hardware (e.g. IP printer, scanner, etc.) and networking (e.g. LAN / WAN, TCP/IP, etc.)
• Solid knowledge of Windows and SQL Server
• Advantage: Unix system knowledge (e.g. Linux, MacOS, etc.)
• Shift Duty is required
• Excellent interpersonal and customer management skills
• Fluent in Cantonese and good command of spoken and written English
• Strong analytics and troubleshooting skills
• Strong work ethic and a team player

Interested candidates should apply with detailed resume and current and expected salary.

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

Technical Support Specialist

What your daily work look like

• Provide technical support to merchants (make trips to client-site as well as in-office remote support)
• Provide timely and effective 1st & 2nd tier system support services
• Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)
• Develop & manage front-line staff regarding all technical-related knowledge and expectations
• Assist in client meetings and technical input
• Work in a roster system consisting of AM and PM shifting and rotation for weekends

We are looking for someone with

• Diploma / Higher Diploma with 0-2 years or above relevant work experience; fresh graduates with relevant qualifications in IT welcome
• Experience in POS system is an advantage
• Proficiency in Microsoft based system, virtualization, network and IT security control
• Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs
• Self-driven with can‐do attitude & problem-solving skills
• Good communication skills

What's on offer

• Competitive salary to the right candidate
• Discretionary bonus based on performance
• 14 days of annual leave
• Friendly work environment
• Working a flat culture with talented individuals
• Join a young and growing brand backed by a great investment team

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months. If you have any questions about personal data privacy at Aigens, please contact

Your Role

• Become a member of an IT operation team consisting of server, network and security engineers to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices.
• Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management.
• Shift based role. Normally working in office environment, visiting data centre only as required.

To Succeed in this Role

• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project;
• Experience with responding to user problems via telephone and e-mail;
• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases;
• Minimum 2 Years of IT related work experience and Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server;
• Experience in working in a Tier 1 IT Operation team delivering IT Operation support services;
• Proficient in both written and spoken English and Chinese;
• Come from an IT System Integration company background would be an advantage;

Responsibilities:

• Responsible for set up, maintenance and configuration of IT infrastructure includes network and hardware
• Perform day-to-day Help-desk support to users, both onsite and remote basis
• Investigate, diagnose and troubleshoot IT related problems
• Perform routine IT operations including system monitoring/ administration, logs review and data backup
• Co-ordinate with internal stakeholders and external vendors/ contracts to manage multiple projects simultaneously
• Work with external vendors for hardware and software evaluation and procurement
• Assist in stock keeping and control of equipment inventory record
• Assist in Roadshow WiFi and Laptop/ Printer device/ Copy machine network support
• Assist in E-mail/ operation system account creates and management
• Management IT vendor, CCTV (office/shop)
• Management domain name account and zoom software about overall software license renew

Requirements:

• Higher Diploma holder or above in Computer Studies, Computer Science or related disciplines
• 1 year of relevant experience in IT infrastructure administration and/or IT support services
• Hands-on experience in supporting end-users in a Windows environment
• Responsible, self-motivated, and able to work independently
• Good communication and interpersonal skills
• Good command of written and spoken English and Mandarin (is must)
• Immediately available is highly preferred

We offer attractive remuneration and career development opportunity. Interested parties, please send your CV together with availability, present and expected salaries by clicking "APPLY NOW"

**Resume without expected salaries will not be reviewed.

Key Responsibilities:

• Perform software installation, upgrade and PTF installation
• Manage and review system software capacity license charging
• Carry out hardware changing and upgrade
• Control and monitoring of development, UAT, production and DR systems
• Ensure infrastructure complies to group architecture and standards
• Carry out performance tuning
• Analyze system resources usage and prepare capacity plan
• Manage and utilize system resources
• Ensure system availability and security control
• Review technologies, systems and processes for improvement
• Prepare project plan for system migration and implementation

Requirements:

• Degree holder in information technology, computer science or related discipline
• Minimum 2 years working experience in z/OS system administration
• Experience in z/OS、CICS & DB2 is an added advantage
• Excellent communication skills
• Enthusiastic and self-motivated with excellent time management skills and a strong sense of initiative
• Able to work independently and effectively in a high-pressure environment against multiple deadlines

What do you need to do?

• Google Marketing Platform (GMP) Expertise & Client Enablement:

• Serve as the Subject Matter Expert (SME) for Google Marketing Platform products (CM360, DV360, SA360).

• Be the primary responder and solution provider for complex customer GMP technical inquiries, ensuring high standards of quality, accuracy, and communication.
• Assist in customer onboarding and training for GMP to enable platform adoption and proficiency.
• Support the Customer Success Manager with in-depth platform audits and strategic consultations.
• Support the verification and audit of media tags implemented via GTM to ensure accurate campaign tracking
• Create and maintain essential documentation for product updates, roadmaps, and best practices.

• Supporting Digital Analytics Projects & Client Engagements:

• Assist in the analytics project lifecycle, including providing input for consulting, supporting implementation & conducting QA

• Contribute to the entire CRO experiment lifecycle, including experiment setup, execution, and analysis using platforms like AB Tasty and VWO.

• Collaboration & Ad-hoc Projects:

• Collaborate closely with internal teams to deliver holistic Digital Maturity solutions.

• Handle various ad-hoc projects as assigned, contributing to team success and innovation.

What do you need to have?

• Experience: 3-4+ years of experience in digital marketing, digital analytics, ad tech or related fields. Experience in a role supporting consulting or client services is highly valued.
• Education: A Bachelor's Degree in Marketing, Communications or related disciplines.

• Mindset & Approach:

• Resilient, curious, and possess a strong growth mindset.

• Proactive and self-motivated, with the ability to work effectively both independently and as part of a team.
• A strong willingness for continuous learning and adaptation in a fast-evolving industry.
• Comfortable working in a fast-paced, multinational environment and collaborating with distributed teams.

• Communication & Client Support Skills:

• Excellent verbal and written communication skills in both English and Chinese (Cantonese and Mandarin), with the ability to clearly articulate technical concepts and provide effective client support.

• Strong presentation skills, particularly in assisting with or delivering training and workshops.
• Ability to contribute effectively to client discussions and support client relationship management.
• Effective at multitasking and prioritization in a dynamic environment.

• Technical Knowledge & Tools:

• Hands-on experience in CM360/DV360/SA360.

• Understanding of media trafficking, ad operations, and campaign measurement principles.
• Knowledge of Programmatic advertising and SEM.
• Experience in a customer service/support or technical support environment is preferred.
• Experience in technical writing is preferred.
• Experience in GA, GTM is a plus.
• Proven experience with the entire CRO experiment lifecycle, including experiment setup, execution, and analysis using platforms like AB Tasty and VWO is a plus.
• Basic knowledge of HTML, CSS, and JavaScript is a plus.

The Client:

• An elite professional service provider

What can the client offer?

• A chance to work with sizable multi-national team
• Valuable experience in MNC and very competitive salary

What are your responsibilities?

• Identify potential clients through different leads and existing database
• Support Business Development Manager in engaging new businesses
• Assist with client and market research and analysis, including media monitoring.
• Assist marketing team in company events and promotions
• Prepare, draft, edit, and proofread articles, business correspondence, marketing materials or other documents
• Undertake various market research tasks, reaching out to necessary;
• Provide daily administrative support to senior management; and to perform ad-hoc assignments as assigned.

What skills/ qualification will you need?

• Degree holder in BBA or related disciplines
• At least 1 years of experience in business development from professional service industry
• Extensive knowledge in MS Word, Excel, PowerPoint, etc.
• Candidates with more experience will be considered as Senior Specialist
• Good command in English & Chinese skills

Who would be suitable for the position?

• Business mindset, self-motivated, responsible, positive work attitude
• Positive and pro-active, with enthusiasm to learn and the ability to work with a team

Insurance Specialist/ Insurance Specialist Manager (Bank/ Bancassurance/ Broker Channel welcomed)

1/ Insurance Specialist/ Insurance Specialist Manager (Bank/ Bancassurance)

Responsibilities:

· Collaborate with Relationship Managers in branches to provide professional insurance solution to bank customers

· Pro-actively drive cross-selling activities based on customer needs to optimize sales opportunities and sustain relationship with customers

· Execute sales strategies and business plans to maximize bancassurance business

· Conduct sales coaching, monitor sales performance and motivate bank sales staff to attain business targets

· Build and develop relationship with banks and their sales force

· Ensure full compliance to banking policies and standards, industry rules and regulations

Requirements:

· University graduate in Finance, Business, Economics or related disciplines

· Minimum 3-6+ years of sales experience in bancassurance with sound knowledge on selling insurance products

· Qualified individual to carry out regulated activities in insurance, preferably with qualification in FLMI and CFP

2/ Business Development/ Relationship Manager or Senior Officer (Insurance, Broker Channel, General Insurance)

Responsibilities:

• Maintain good business relationship and provide high standard service to intermediaries
• Assist Broking Team to execute the agreed business and marketing activities on tactical levels
• Observe closely with company credit control policy and take corresponding actions if necessary
• Implement prudent underwriting practice, in line with company's underwriting guidelines
• Perform relevant job duties assigned by reporting manager/ supervisor

Requirements:

• Associate Degree or above, preferably in insurance related studies
• Possessing or in progress of professional insurance qualification such as ACII or ANZIIF would be an advantage
• Minimum 3-8 years of relevant experience in general insurance industry
• Good command of written & spoken English and Chinese (Cantonese)
• Candidate with less experience will be considered as Assistant manager/ Senior Executive

工作類型: 全職, 兼職, 長工

薪酬: $30,000.00至$50,000.00(每月)

福利:

• 牙科保險
• 視力保險
• 醫療保險

Work Location: 親身到場

United Asia Finance Limited (亞洲聯合財務有限公司) is the market leader specializes in consumer lending in Hong Kong and PRC via a mix of business channels including network of branches, Internet and mobile. We strive to maintain our market leadership by continuous uplift of professionalism and creation of new market practices and standards through innovation. We have 48 branches in Hong Kong and coverage in 15 main cities in PRC.

Join us if you are talented with the matched skillset and experience and want more:

Regain work-life balance and regular work pattern

Learn the best market practices and standards

Enrich your career professionalism in an innovative environment

Explore personal interests in company activities, outings and classes

Earn a competitive remuneration package comparable to the market

You may visit  to know more about United Asia Finance Limited. Do act now and send us your application and CV.

Job Responsibilities

• Handle customer service online loan applications
• Perform loan application processing, approval and disbursement duties
• Perform other general clerical and administrative duties

Job Requirements:

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 3 years relevant experience in banking or finance industry, preferable in personal loan business
• Good interpersonal skill, willing to learn and mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates will be considered for the role of Senior Specialist, Digital Business

We Offer:

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running

Interested parties please send your CV indicating your current salary, expected salary and availability to Human Resources Department, by clicking the "Quick Apply" button.

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)