253 IT Support Specialist jobs in Hong Kong

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Good time management skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

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• Minimum of 2 years' experience in end-user technical support
• Proven background in IT support or a related technical field
• Strong analytical and communication abilities
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Familiarity with help desk ticketing systems
• Ability to deliver effective technical assistance to both internal users and external clients
• Sound knowledge of IT networking fundamentals
• Excellent interpersonal and communication skills
• Willingness to work outside regular office hours, including weekends and public holidays
• Able to work independently

• Troubleshoot and resolve hardware and software issues
• Run system update
• Maintain accurate records in equipment inventory and rack management systems
• Conduct user training sessions on software tools and applications
• Keep system documentation up to date
• Escalate complex issues to higher-level support teams as needed
• Adhere to established procedures, instructions, and checklists to ensure quality service delivery
• Handle client requests and ad-hoc tasks efficiently and promptly
• Perform other duties as assigned by supervisors

Desktop Support Engineer – Hedge Fund (Hong Kong)

We are seeking a hands-on Desktop Support Engineer to join a fast-paced hedge fund environment, supporting ~100 PCs on a busy trading floor. This is a front-line technical role, ideal for candidates with 2 to 12 years of desktop support experience, who want exposure to a demanding trading environment.

Responsibilities:

• Provide front-line technical support for ~100 trading floor PCs, ensuring minimal downtime in a high-pressure environment.
• Administer and maintain Active Directory (user accounts, group policies, permissions).
• Troubleshoot hardware, OS, and application issues (Windows 10/11, Bloomberg, Reuters, trading apps).
• Support network connectivity issues at the desktop level (LAN/WAN, VPN, wireless).
• Perform PC builds, upgrades, deployments, and patch management .
• Scripting/automation (PowerShell, Python, or Shell) for routine tasks and process improvements.
• Liaise with infrastructure and trading technology teams on escalated issues.
• Provide end-user training and documentation where needed.

Requirements:

• 2–12 years’ experience in desktop or end-user support, ideally within a financial services or trading environment.
• Strong technical skills in:
  • Windows OS (10/11) troubleshooting and administration
  • Active Directory and Group Policy management
  • Desktop hardware and peripherals troubleshooting
  • Familiarity with market applications (Bloomberg/Reuters) preferred
• Scripting skills (PowerShell, Python, or Shell) strongly preferred.
• Networking fundamentals (TCP/IP, DNS, DHCP, firewalls, switches) a plus.
• Excellent communication skills in English ; Cantonese highly preferred for local user support.
• Strong problem-solving skills, able to remain calm and effective under pressure.

Why join:

• Work directly on the trading floor in a high-performance hedge fund environment.
• Exposure to cutting-edge systems, trading applications, and front-office operations.
• Competitive compensation, with career development opportunities in trading technology and infrastructure.

Responsibilities

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users' enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years' working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

Job Duties:

• To use data analysis and reporting to provide insights for business decision-making
• To provide ad-hoc business analysis whenever required
• To respond to the enquiries from Head Office & management to facilitate & provide insights for effective business management
• To establish, maintain and execute the policies and procedures

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Data Science or any related fields
• Self-motivated, detail-oriented, strong analytical and logical thinking
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Eagerness to learn, adapt and grow in a fast-paced business environment

We offer an attractive remuneration package to the right candidate. Interested parties please forward your full resume with availability, expected salary by pressing "Apply now" or send it to 27/F., Low Block, Grand Millennium Plaza, 181 Queen's Road, Central, Hong Kong.

(Data collected will be kept strictly confidential and used for recruitment purpose only.)

Platform Support Engineer - Global Trading Systems - Hong Kong

A leading quantitative trading firm is seeking a Platform Support Engineer to join its core infrastructure and systems team.

You'll be on the frontline of mission-critical trading and research platforms, ensuring stability and reliability in an environment where milliseconds matter.

What you'll do

• Serve as first point of contact for infrastructure/platform issues
• Monitor logs, alerts, and dashboards, responding to incidents in real time
• Investigate, triage, and resolve system issues, escalating when necessary
• Handle onboarding, permissions, and environment/resource requests
• Maintain runbooks and documentation for recurring problems
• Contribute to automation and monitoring improvements
• Participate in an on-call rotation supporting global systems

What we're looking for

• 3+ years in Support Engineer, Cloud Engineer, TechOps, or SysAdmin roles
• Strong Linux and networking fundamentals
• Experience with AWS (preferred) and container platforms (Docker/Kubernetes)
• Familiarity with monitoring tools such as CloudWatch, Prometheus, Datadog, ELK
• Scripting knowledge (Python, Bash, etc.)
• Clear communicator under pressure, ideally with exposure to finance or trading environments

This is an opportunity to embed yourself in a fast-paced environment, working shoulder-to-shoulder with researchers, traders, and senior engineers to keep complex systems running at peak performance.

Shangri-La Group
Shangri-La Group
Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa. Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are currently looking for a Senior Support Specialist to provide corporate technical support of the Technology infrastructure to SLIM Hong Kong office and Senior Management Office.

As our Senior Support Specialist, we will rely on you to:

• Provide on-site and remote hardware and software support and maintenance to end users, troubleshooting their workstations effectively.
• Install, administer, and support mobile devices and mobile apps.
• Ensure superior response time for VIP users.
• Evaluate and propose new solutions for office automation and enhancing end-user computer productivity.
• Aid in managing hardware and software inventory, maintaining updated records, and ensuring software license compliance.
• Develop technical specifications for end-user computer peripherals.
• Monitor and oversee the entire lifecycle of user requests and complaints.
• Coordinate with the office to implement policies, processes, and operations effectively.
• Supervise IT vendors to resolve technical issues with end-user workstations.
• Manage end users' expectations and requirements.
• Update technical knowledge documentation regularly.
• Follow up on issues and requests, liaising promptly with internal and external stakeholders.
• Provide technical escalation support, mentor support specialists, conduct training, analyze customer feedback, develop support processes, and monitor incident and support metrics.
• Execute assigned duties and special projects, including assisting with training, meeting, and event preparations.
• Support the Manager in handling administrative tasks efficiently.

We Are Looking For Someone Who Has

• Higher Diploma or above in Information Technology or a closely related field
• Minimum three years of end-user computing support experience
• Knowledge of Active Directory and enterprise email account management
• Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), or other comparable credentials are preferred.
• Good Knowledge of Microsoft Windows, Office 365, Exchange Mail, Android and iOS device configuration
• Expertise supporting end-user computers, video conferencing, mobile devices, and remote VPN access Drive for delivering IT support
• Good analytical and problem-solving skills with handling mobile devices (Apple iOS and Samsung Android preferable)
• Capability to communicate with all levels of management and external parties in a non-technical manner.
• Capability to prioritize and execute duties successfully
• Can work under pressure and independently
• Good command of spoken and written Cantonese, English and Chinese

Job title: Technical Support Specialist

Job duties:

• Provide remote/onsite IT technical support services to clinics and medical groups
• Troubleshoot any issues related to computer hardware, software, system and network equipment
• Analyze clients' requirements and translate into precise technical requirements for R&D team to develop required functions/features
• Assist in clients on-boarding, set-up and software deployment
• Keep track of incident tickets and follow up with relevant support teams until the issues are resolved
• Ensure proper logging of all issues and documentation of technical knowledge/findings in the knowledge database
• Assist in any ad hoc tasks assigned and handle emergency requests

Job requirements:

• Diploma holder or above of Computer Studies, Information Technology or related discipline
• Solid knowledge of computer hardware (e.g. IP printer, scanner, etc.) and networking (e.g. LAN / WAN, TCP/IP, etc.)
• Solid knowledge of Windows and SQL Server
• Advantage: Unix system knowledge (e.g. Linux, MacOS, etc.)
• Shift Duty is required
• Excellent interpersonal and customer management skills
• Fluent in Cantonese and good command of spoken and written English
• Strong analytics and troubleshooting skills
• Strong work ethic and a team player

Interested candidates should apply with detailed resume and current and expected salary.