67 IT Support Specialist jobs in Hong Kong

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

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Skills and Qualifications

• Minimum of 3 years' experience in End User Support or a related technical support role
• Strong problem-solving abilities and effective communication skills
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Proficient in using remote desktop and help desk software
• In-depth knowledge of IT network fundamentals
• Excellent interpersonal skills and ability to communicate clearly with users and stakeholders
• Willingness to work outside regular office hours, including weekends and public holidays
• Capable of working independently and managing tasks with minimal supervision
• End User Service Support Engineers are essential in delivering technical assistance to users and clients, ensuring smooth operations and timely issue resolution

• Deliver technical support to end-users and clients through phone, email, or in-person interactions
• Identify, diagnose, and resolve software and hardware issues
• Maintain and update equipment inventory and rack information in the management system
• Provide training to end-users on software applications and tools
• Keep system documentation accurate and up to date
• Escalate unresolved technical issues to the appropriate support teams
• Follow established procedures, instructions, and checklists to ensure high-quality task completion
• Handle client requests and ad-hoc duties efficiently and within expected timeframes
• Perform other responsibilities as assigned by supervisors

Desktop Support Engineer – Hedge Fund (Hong Kong)

We are seeking a hands-on Desktop Support Engineer to join a fast-paced hedge fund environment, supporting ~100 PCs on a busy trading floor. This is a front-line technical role, ideal for candidates with 2 to 12 years of desktop support experience, who want exposure to a demanding trading environment.

Responsibilities:

• Provide front-line technical support for ~100 trading floor PCs, ensuring minimal downtime in a high-pressure environment.
• Administer and maintain Active Directory (user accounts, group policies, permissions).
• Troubleshoot hardware, OS, and application issues (Windows 10/11, Bloomberg, Reuters, trading apps).
• Support network connectivity issues at the desktop level (LAN/WAN, VPN, wireless).
• Perform PC builds, upgrades, deployments, and patch management .
• Scripting/automation (PowerShell, Python, or Shell) for routine tasks and process improvements.
• Liaise with infrastructure and trading technology teams on escalated issues.
• Provide end-user training and documentation where needed.

Requirements:

• 2–12 years’ experience in desktop or end-user support, ideally within a financial services or trading environment.
• Strong technical skills in:
  • Windows OS (10/11) troubleshooting and administration
  • Active Directory and Group Policy management
  • Desktop hardware and peripherals troubleshooting
  • Familiarity with market applications (Bloomberg/Reuters) preferred
• Scripting skills (PowerShell, Python, or Shell) strongly preferred.
• Networking fundamentals (TCP/IP, DNS, DHCP, firewalls, switches) a plus.
• Excellent communication skills in English ; Cantonese highly preferred for local user support.
• Strong problem-solving skills, able to remain calm and effective under pressure.

Why join:

• Work directly on the trading floor in a high-performance hedge fund environment.
• Exposure to cutting-edge systems, trading applications, and front-office operations.
• Competitive compensation, with career development opportunities in trading technology and infrastructure.

Join to apply for the IT Support Specialist role at BRG

Join to apply for the IT Support Specialist role at BRG

We do Consulting Differently

Location: Singapore or Hong Kong

Reports to: IT Service Delivery Lead based in London

Company Overview

BRG, headquartered in Emeryville, CA, provides independent expert testimony, advisory services, and data analytics to major law firms, Fortune 500 companies, government agencies, and regulatory bodies worldwide. Our IT team supports a globally distributed workforce by leveraging Microsoft cloud and on-premises infrastructure to enable secure and efficient business operations across Windows, Mac, and mobile environments.

Position Summary

The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices , ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment.

Key Responsibilities

• IT Support & Service Management:
• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
• Microsoft Cloud & On-Premises Infrastructure Support:
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.
• Networking & Security Compliance:
• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
• Assist with certificate management for internal and external applications.
• Device Management & Asset Tracking:
• Track, maintain, and update IT asset records within ServiceNow ITSM.
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
• Ensure firm-wide compliance with hardware, software, and mobile device policies.
• Inform IT Service Delivery Lead of low hardware stock. Take delivery of new stock and store securely.
• End-User Training & Knowledge Sharing:
• Create and maintain knowledge base articles to support end-users and internal IT teams.
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.
• Work with global IT teams to ensure standardized IT processes across all BRG locations.
  
  

• 3-5 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.
• Excellent communication skills (Written and Oral) and can-do attitude.
• Bilingual/English proficiency preferred.
  
  

• ITIL v3 or ITIL 4 Foundation certification.
• CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM platforms.
  
  

• 75% on-site presence in an international BRG location with occasional remote work.
• Up to 25% travel for short-term IT support and infrastructure projects.
• IT personnel support global BRG locations, including remote employees and independent contractors.
• On-call and off-hours duties as required.
• Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Business Consulting and Services

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Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

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Join to apply for the IT Support Specialist role at BRG

Join to apply for the IT Support Specialist role at BRG

We do Consulting Differently
Location: Singapore or Hong Kong
Reports to: IT Service Delivery Lead based in London
Company Overview
BRG, headquartered in Emeryville, CA, provides independent expert testimony, advisory services, and data analytics to major law firms, Fortune 500 companies, government agencies, and regulatory bodies worldwide. Our IT team supports a globally distributed workforce by leveraging Microsoft cloud and on-premises infrastructure to enable secure and efficient business operations across Windows, Mac, and mobile environments.
Position Summary
The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices , ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment.
Key Responsibilities

• IT Support & Service Management:
• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
• Microsoft Cloud & On-Premises Infrastructure Support:
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.
• Networking & Security Compliance:
• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
• Assist with certificate management for internal and external applications.
• Device Management & Asset Tracking:
• Track, maintain, and update IT asset records within ServiceNow ITSM.
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
• Ensure firm-wide compliance with hardware, software, and mobile device policies.
• Inform IT Service Delivery Lead of low hardware stock. Take delivery of new stock and store securely.
• End-User Training & Knowledge Sharing:
• Create and maintain knowledge base articles to support end-users and internal IT teams.
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.
• Work with global IT teams to ensure standardized IT processes across all BRG locations.
  

• 3-5 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.
• Excellent communication skills (Written and Oral) and can-do attitude.
• Bilingual/English proficiency preferred.
  

• ITIL v3 or ITIL 4 Foundation certification.
• CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM platforms.
  

• 75% on-site presence in an international BRG location with occasional remote work.
• Up to 25% travel for short-term IT support and infrastructure projects.
• IT personnel support global BRG locations, including remote employees and independent contractors.
• On-call and off-hours duties as required.
• Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Business Consulting and Services

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Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

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Technical Support Specialist- Windows Migration

Responsibilities

• Floor walks to remediate reported issues
• Power up/Power down systems as needed
• Checking PC connectivity
• End to end testing of installed devices
• Computer checkouts from scripted template
• Moving of equipment when needed

• Windows Migration exp.
• Basic PC knowledge to take apart PCs and Monitors
• Create Spreadsheet and email to reporting manager

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting

Responsibilities

• Floor walks to remediate reported issues
• Power up/Power down systems as needed
• Checking PC connectivity
• End to end testing of installed devices
• Computer checkouts from scripted template
• Moving of equipment when needed

• Windows Migration exp.
• Basic PC knowledge to take apart PCs and Monitors
• Create Spreadsheet and email to reporting manager

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting

1 day ago Be among the first 25 applicants

About Us

An award-winning Fintech organization with a dedicated team of 600+ professionals across the globe. With more than 15 offices worldwide, we are a people-centric company that prides itself on being product-oriented for customer success. As we continue to scale our business, we are passionate about expanding our multicultural and diverse workforce.

We offer excellent opportunities to develop your career and provide the tools and support necessary for your success with us.

Zeal group of companies (Zeal Group) includes regulated financial institutions (trading as ZFX) and fintech firms specializing in multi-asset liquidity solutions in regulated markets, backed by proprietary technology, with a presence in major global locations.

• Deliver regular internal training to the sales team on trading products, platforms, and procedures
• Create user guides, FAQs, and onboarding materials for new team members
• Act as the first point of contact for sales inquiries related to product functionality or client issues
• Coordinate with product, tech, or operations teams to resolve technical questions or escalate bugs
• Assist the sales team with understanding workflows like account opening, deposits, verification, and trading operations
• Identify and suggest improvements to sales-related processes
• Prepare and maintain support materials such as product comparisons and process diagrams
• Gather feedback from sales and clients; act as a communication hub between sales and internal teams
• Coordinate across departments to support sales and ensure client satisfaction

• Bachelor's degree or higher; majors in Business, Finance, Engineering, or Information Systems preferred
• At least 3 years of experience in sales support, product operations, middle office, or client service roles, preferably in fintech or financial services
• Strong communication skills in English and Chinese
• Excellent problem-solving and logical thinking skills; able to work under pressure and handle multiple tasks
• Proficiency with tools like Microsoft Office, process mapping software, or CRM systems

Seniority level: Mid-Senior level

Employment type: Full-time

Job industries: Financial Services, Fintech

Location: Shenzhen, Guangdong, China

Salary: CN¥50.00 per hour