51 IT Support Technician jobs in Hong Kong
Laboratory Support Technician
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Laboratory Support Technician role at UL Solutions
Continue with Google Continue with Google
1 week ago Be among the first 25 applicants
Join to apply for the Laboratory Support Technician role at UL Solutions
- Read blueprints, schematics, and operational instructions to support testing activities and evaluate results.
- Operate laboratory equipment and tools as directed.
- Respond to repair and modification requests for laboratory instrumentation and automated systems.
- Record data on UL forms and plan laboratory support activities as needed.
- Perform routine maintenance on laboratory instruments and systems following established procedures.
- Ensure compliance with safety requirements and local laws for test systems.
- Support training for others on laboratory instrumentation and automated systems.
- Assist in developing budgetary goals and capital expenditure plans for laboratory equipment.
- Follow UL Standards of Business Conduct and adhere to security practices.
- Performs other duties as directed.
- Read blueprints, schematics, and operational instructions to support testing activities and evaluate results.
- Operate laboratory equipment and tools as directed.
- Respond to repair and modification requests for laboratory instrumentation and automated systems.
- Record data on UL forms and plan laboratory support activities as needed.
- Perform routine maintenance on laboratory instruments and systems following established procedures.
- Ensure compliance with safety requirements and local laws for test systems.
- Support training for others on laboratory instrumentation and automated systems.
- Assist in developing budgetary goals and capital expenditure plans for laboratory equipment.
- Follow UL Standards of Business Conduct and adhere to security practices.
- Performs other duties as directed.
- Associate Degree or certification as a technician through acknowledged organization
- Related testing & Certification experiences preferred.
- Effective communication skills and customer interaction ability.
- Team-oriented
- Proficiency in Microsoft Office.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
Our global network of 80+ laboratories is constantly evolving, because the world around us is always changing. We embrace this — we invest in improving our equipment and our skills so we’re one step ahead of the market. One day we could be setting up a burn test and the next, simulating a tornado. And because we’re always evolving, your career will evolve alongside us, whether you’re working on brand new technology or connecting with experts around the globe. Join our team, drive the growth of our organization and deliver real change — in a changing world.Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Professional Services, Manufacturing, and Software Development
Referrals increase your chances of interviewing at UL Solutions by 2x
Sign in to set job alerts for “Support Technician” roles.Continue with Google Continue with Google
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Hong Kong SAR HK$20,000 - HK$28,000 2 months ago
Wan Chai District, Hong Kong SAR 3 months ago
IT Desktop and Network Support Dispatch Hong Kong Technical Support Engineer Asia Pacific Region Laboratory Support Technician (Lab Administrative)Kwun Tong District, Hong Kong SAR 1 month ago
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#J-18808-LjbffrLaboratory Support Technician
Posted 11 days ago
Job Viewed
Job Description
+ With strong arithmetic and problem-solving abilities, applicants in this position will need to efficiently manage workflow to provide high-quality support to laboratory management
+ Schedule and coordinate meetings, appointments, and travel arrangements for managers and supervisors
+ Maintain and update laboratory files, records, and databases
+ Handle incoming and outgoing communications, including phone calls, emails, and mail
+ Manage lab supplies inventory and place orders when necessary
+ Assist in the preparation of regularly scheduled reports
+ Provide general support for visitors and employees
+ Organize and facilitate company events and meetings
+ Coordinate with other departments to ensure seamless operations
+ Monitor Laboratory expenditures and assist in budget preparation
+ May procure equipment or materials/supplies on behalf of the laboratory
+ Read and follow the UL Standards of Business Conduct, and follow all physical and digital security practices
+ Performs other duties as directed
+ Higher Secondary Education or above
+ Generally three to five years or more of related experience or demonstrated competence
+ Good knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
+ Language abilities: Fluent in Cantonese, Mandarin and English
+ Good time management skills and ability to prioritize tasks
+ Good organizational skills and attention to detail
+ Effective verbal and written communication skills, and a passion for supporting the team's success
+ Ability to work independently and as part of a team
+ Good problem-solving skills and a proactive attitude
+ Familiarity with office equipment (e.g., printers and fax machines)
+ Able to think on their feet and work well under pressure while meeting demanding standards
+ Basic knowledge of common laboratory tests and equipment used within the conformity assessment industry
+ Ability to read and interpret documents such as operations, maintenance and procedure manuals
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
Laboratory Support Technician
Posted 11 days ago
Job Viewed
Job Description
+ With strong arithmetic and problem-solving abilities, applicants in this position will need to efficiently manage workflow to provide high-quality support to laboratory management
+ Schedule and coordinate meetings, appointments, and travel arrangements for managers and supervisors
+ Maintain and update laboratory files, records, and databases
+ Handle incoming and outgoing communications, including phone calls, emails, and mail
+ Manage lab supplies inventory and place orders when necessary
+ Assist in the preparation of regularly scheduled reports
+ Provide general support for visitors and employees
+ Organize and facilitate company events and meetings
+ Coordinate with other departments to ensure seamless operations
+ Monitor Laboratory expenditures and assist in budget preparation
+ May procure equipment or materials/supplies on behalf of the laboratory
+ Read and follow the UL Standards of Business Conduct, and follow all physical and digital security practices
+ Performs other duties as directed
+ Higher Secondary Education or above
+ Generally three to five years or more of related experience or demonstrated competence
+ Good knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
+ Language abilities: Fluent in Cantonese, Mandarin and English
+ Good time management skills and ability to prioritize tasks
+ Good organizational skills and attention to detail
+ Effective verbal and written communication skills, and a passion for supporting the team's success
+ Ability to work independently and as part of a team
+ Good problem-solving skills and a proactive attitude
+ Familiarity with office equipment (e.g., printers and fax machines)
+ Able to think on their feet and work well under pressure while meeting demanding standards
+ Basic knowledge of common laboratory tests and equipment used within the conformity assessment industry
+ Ability to read and interpret documents such as operations, maintenance and procedure manuals
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
Laboratory Support Technician
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Laboratory Support Technician role at UL Solutions
Continue with Google Continue with Google
1 week ago Be among the first 25 applicants
Join to apply for the Laboratory Support Technician role at UL Solutions
- Read blueprints, schematics, and operational instructions to support testing activities and evaluate results.
- Operate laboratory equipment and tools as directed.
- Respond to repair and modification requests for laboratory instrumentation and automated systems.
- Record data on UL forms and plan laboratory support activities as needed.
- Perform routine maintenance on laboratory instruments and systems following established procedures.
- Ensure compliance with safety requirements and local laws for test systems.
- Support training for others on laboratory instrumentation and automated systems.
- Assist in developing budgetary goals and capital expenditure plans for laboratory equipment.
- Follow UL Standards of Business Conduct and adhere to security practices.
- Performs other duties as directed.
- Read blueprints, schematics, and operational instructions to support testing activities and evaluate results.
- Operate laboratory equipment and tools as directed.
- Respond to repair and modification requests for laboratory instrumentation and automated systems.
- Record data on UL forms and plan laboratory support activities as needed.
- Perform routine maintenance on laboratory instruments and systems following established procedures.
- Ensure compliance with safety requirements and local laws for test systems.
- Support training for others on laboratory instrumentation and automated systems.
- Assist in developing budgetary goals and capital expenditure plans for laboratory equipment.
- Follow UL Standards of Business Conduct and adhere to security practices.
- Performs other duties as directed.
- Associate Degree or certification as a technician through acknowledged organization
- Related testing & Certification experiences preferred.
- Effective communication skills and customer interaction ability.
- Team-oriented
- Proficiency in Microsoft Office.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
Our global network of 80+ laboratories is constantly evolving, because the world around us is always changing. We embrace this — we invest in improving our equipment and our skills so we’re one step ahead of the market. One day we could be setting up a burn test and the next, simulating a tornado. And because we’re always evolving, your career will evolve alongside us, whether you’re working on brand new technology or connecting with experts around the globe. Join our team, drive the growth of our organization and deliver real change — in a changing world.Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Professional Services, Manufacturing, and Software Development
Referrals increase your chances of interviewing at UL Solutions by 2x
Sign in to set job alerts for “Support Technician” roles.Continue with Google Continue with Google
Continue with Google Continue with Google
Hong Kong SAR HK$20,000 - HK$28,000 2 months ago
Wan Chai District, Hong Kong SAR 3 months ago
IT Desktop and Network Support Dispatch Hong Kong Technical Support Engineer Asia Pacific Region Laboratory Support Technician (Lab Administrative)Kwun Tong District, Hong Kong SAR 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Support Technician/ Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the IT Support Technician/Engineer role at Reda Technology Limited .
1 week ago Be among the first 25 applicants.
Reda Technology Limited provided pay rangeThis range is provided by Reda Technology Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeHK$20,000.00/yr - HK$30,000.00/yr
Reda Technology Limited is a leading system integrator and managed service provider specializing in electronic security systems. Since 1998, based in Hong Kong, we have established ourselves as a trusted industry partner. Our services include surveillance, burglar alarms, access control, and more.
We are also at the forefront of AI and IoT innovations in surveillance technology, addressing the evolving needs of modern businesses.
Responsibilities- Perform system testing and commissioning.
- Create and configure cloud dashboards and platforms.
- Design and develop solutions and applications.
- Provide ongoing support and troubleshooting for IT systems.
- Deploy IoT and AI-powered video analytics solutions.
- Customize and integrate software applications.
- Higher Diploma or above in any discipline.
- Preferably 1-2 years' experience in software or IT industry.
- Willing to learn new technologies and stay aware of market trends.
- Innovative, team player, self-motivated, hardworking, and positive attitude.
We offer an attractive remuneration package, including:
- Training and career development opportunities.
- Double pay.
- Travel allowance, etc.
Interested candidates, please click “Apply Now” or send your full resume with expected salary and available date via email to (email redacted) or by post to: Unit 7, 30/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon. (Personal data collected will be used solely for recruitment purposes.)
Visit our website:
Seniority level- Entry level
- Full-time
- Information Technology
- Security Systems Services
Referrals increase your chances of interviewing at Reda Technology Limited by 2x.
Set job alerts for “Information Technology Support Technician”.Kowloon City District, Hong Kong SAR, 2 weeks ago.
#J-18808-LjbffrIT Support Technician III
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the IT Support Technician III role at Clover Health
Join to apply for the IT Support Technician III role at Clover Health
Get AI-powered advice on this job and more exclusive features.
Clover is reinventing health insurance by working to keep people healthier.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's engineering team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of engineering team and culture that we are building, seeking engineers that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
We are looking for an IT Support Technician, II to join our team. You’ll be part of a team supporting a wide range of applications and services that empower our employees across the business. This role will serve as an escalation point for our IT service desk and you will partner with the business on key technology initiatives. You will be a friendly face to our users and will deliver solutions while being adaptable to handle complex challenges, processes and situations.
As An IT Support Technician, You Will
- Troubleshoot and resolve technical issues via phone, ticket queue, video conferencing and in-person channels.
- Field support escalations of varying technical complexity from our users and IT Service Desk team (including software/hardware etc.).
- Participate in IT Support projects and initiatives including identifying requirements, success criteria and impact to business.
- Assist with the provisioning and deployment of new hardware and software solutions.
- Contribute to the knowledge base and assist in operationalizing new processes and procedures.
- Own the employee lifecycle process by running new hire sessions, creating accounts, deploying hardware and handling offboarding related tasks.
- You are a customer service champion and will act as an advocate for our users.
- You are willing and comfortable with training and educating our users on new or unfamiliar technologies.
- You are adaptable in an environment that is constantly changing and still being figured out. You are not afraid of ambiguity and you are a problem solver.
- You are a great communicator and are able to effectively communicate across different teams using core business concepts.
- You have a natural intellectual curiosity that drives you to find out how things work and if they can work better.
- You are security-minded. Security impact is a priority for every project/process/task that you tackle.
- You are organized. You have an uncanny ability to organize and present information with an extreme attention to detail.
- You are platform agnostic and have no loyalty to a given vendor/platform. We’re currently a mixed PC/Mac environment and you will be supporting iOS mobile devices.
- You have 5+ years of experience working as an IT Support Technician in a Level 2 position or as an escalation point within an IT service desk.
- You are a seasoned SaaS supporter and experienced working in the cloud. We employ many SaaS Solutions like Google workspace, Slack, Zoom, MS365, ServiceNow, Zscaler, etc.
- You have experience with IdP solutions such as Okta.
- You have experience in design, implementation, and troubleshooting of major business applications and/or processes.
- You have advanced knowledge and skills across a wide variety of IT solutions for businesses.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Clover Health by 2x
Get notified about new Information Technology Support Technician jobs in Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Support Technician/ Engineer
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the IT Support Technician/Engineer role at Reda Technology Limited .
1 week ago Be among the first 25 applicants.
Reda Technology Limited provided pay rangeThis range is provided by Reda Technology Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeHK$20,000.00/yr - HK$30,000.00/yr
Reda Technology Limited is a leading system integrator and managed service provider specializing in electronic security systems. Since 1998, based in Hong Kong, we have established ourselves as a trusted industry partner. Our services include surveillance, burglar alarms, access control, and more.
We are also at the forefront of AI and IoT innovations in surveillance technology, addressing the evolving needs of modern businesses.
Responsibilities- Perform system testing and commissioning.
- Create and configure cloud dashboards and platforms.
- Design and develop solutions and applications.
- Provide ongoing support and troubleshooting for IT systems.
- Deploy IoT and AI-powered video analytics solutions.
- Customize and integrate software applications.
- Higher Diploma or above in any discipline.
- Preferably 1-2 years' experience in software or IT industry.
- Willing to learn new technologies and stay aware of market trends.
- Innovative, team player, self-motivated, hardworking, and positive attitude.
We offer an attractive remuneration package, including:
- Training and career development opportunities.
- Double pay.
- Travel allowance, etc.
Interested candidates, please click “Apply Now” or send your full resume with expected salary and available date via email to (email redacted) or by post to: Unit 7, 30/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon. (Personal data collected will be used solely for recruitment purposes.)
Visit our website:
Seniority level- Entry level
- Full-time
- Information Technology
- Security Systems Services
Referrals increase your chances of interviewing at Reda Technology Limited by 2x.
Set job alerts for “Information Technology Support Technician”.Kowloon City District, Hong Kong SAR, 2 weeks ago.
#J-18808-LjbffrBe The First To Know
About the latest It support technician Jobs in Hong Kong !
IT Support Technician III
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the IT Support Technician III role at Clover Health
Join to apply for the IT Support Technician III role at Clover Health
Get AI-powered advice on this job and more exclusive features.
Clover is reinventing health insurance by working to keep people healthier.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's engineering team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of engineering team and culture that we are building, seeking engineers that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
We are looking for an IT Support Technician, II to join our team. You’ll be part of a team supporting a wide range of applications and services that empower our employees across the business. This role will serve as an escalation point for our IT service desk and you will partner with the business on key technology initiatives. You will be a friendly face to our users and will deliver solutions while being adaptable to handle complex challenges, processes and situations.
As An IT Support Technician, You Will
- Troubleshoot and resolve technical issues via phone, ticket queue, video conferencing and in-person channels.
- Field support escalations of varying technical complexity from our users and IT Service Desk team (including software/hardware etc.).
- Participate in IT Support projects and initiatives including identifying requirements, success criteria and impact to business.
- Assist with the provisioning and deployment of new hardware and software solutions.
- Contribute to the knowledge base and assist in operationalizing new processes and procedures.
- Own the employee lifecycle process by running new hire sessions, creating accounts, deploying hardware and handling offboarding related tasks.
- You are a customer service champion and will act as an advocate for our users.
- You are willing and comfortable with training and educating our users on new or unfamiliar technologies.
- You are adaptable in an environment that is constantly changing and still being figured out. You are not afraid of ambiguity and you are a problem solver.
- You are a great communicator and are able to effectively communicate across different teams using core business concepts.
- You have a natural intellectual curiosity that drives you to find out how things work and if they can work better.
- You are security-minded. Security impact is a priority for every project/process/task that you tackle.
- You are organized. You have an uncanny ability to organize and present information with an extreme attention to detail.
- You are platform agnostic and have no loyalty to a given vendor/platform. We’re currently a mixed PC/Mac environment and you will be supporting iOS mobile devices.
- You have 5+ years of experience working as an IT Support Technician in a Level 2 position or as an escalation point within an IT service desk.
- You are a seasoned SaaS supporter and experienced working in the cloud. We employ many SaaS Solutions like Google workspace, Slack, Zoom, MS365, ServiceNow, Zscaler, etc.
- You have experience with IdP solutions such as Okta.
- You have experience in design, implementation, and troubleshooting of major business applications and/or processes.
- You have advanced knowledge and skills across a wide variety of IT solutions for businesses.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Clover Health by 2x
Get notified about new Information Technology Support Technician jobs in Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrDesktop Support Specialist
Posted 10 days ago
Job Viewed
Job Description
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
Requirements:
- Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows Migration.
- Hardware/Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking/Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Dress Code: Business casual
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Banking, Financial Services, and Investment Banking
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x
Get notified about new Desktop Support Specialist jobs in Hong Kong, Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrDesktop Support Specialist
Posted 1 day ago
Job Viewed
Job Description
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
Requirements:
- Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows Migration.
- Hardware/Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking/Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Dress Code: Business casual
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Banking, Financial Services, and Investment Banking
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x
Get notified about new Desktop Support Specialist jobs in Hong Kong, Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr