73 IT Support Technician jobs in Hong Kong

IT Support Technician/ Engineer role at Reda Technology Limited .

Reda Technology Limited is a leading system integrator and managed service provider specializing in electronic security systems. Since our establishment in 1998 in Hong Kong, we have established ourselves as a trusted partner in the industry. Our wide range of services includes surveillance systems, burglar alarm systems, access control, and more. We are at the forefront of AI and IoT innovation in the surveillance system industry. We understand the evolving needs of businesses and the growing importance of intelligent, connected systems.

HK$20,000.00/yr - HK$30,000.00/yr

• Perform system testing and commissioning.
• Create and configure cloud dashboards and platforms.
• Design and develop solutions and applications.
• Offer continuous support and troubleshooting for IT systems.
• Deploy new IoT and AI-powered video analytics solutions.
• Customize and integrate software applications

• Higher Diploma or above in any disciplines
• Prefer to have 1 to 2 years' experience, preferable in software or IT industry
• Willing to learn new technologies / initiatives and sensitive on market trend
• Innovation, Team player
• Self-motivated, hardworking and positive

• Training and excellent career prospects to qualified candidates
• Double pay
• Travelling allowance …etc.

Interested candidates please click “Apply Now” or send your full resume with expected salary and available date by email to (email redacted, apply via Company website) or by post to: Unit 7, 30/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon (Personal data collected would be used for recruitment purpose only).

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Security Systems Services

Referrals increase your chances of interviewing at Reda Technology Limited by 2x.

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The Helpdesk Operations Technician Level 2 Support acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

• OS troubleshooting (Windows) user endpoints – virtual desktop, PC & laptop
• Installation and configuration of OS (Windows)
• Installation and configuration of all applications as per BAML user requests while adhering to software policies
• Standard Microsoft desktop application installation and support
• Troubleshooting the OS and standard Microsoft applications
• Ensuring endpoint patching up to date using BAML tools
• Installing and configuring messaging client on workstations
• Email troubleshooting and housekeeping at the client end (Outlook)
• Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
• Support of corporate mobile devices.
• Support of various virtual meeting software.
• Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
• Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
• Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
• Software update / upgrades to be done using approved deployment tool as per agreed bank standards
• Support file printing from desktop environment.
• Escalate issues in a timely manner as appropriate for incident classification
• Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.

• 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
• Be empathetic, humble, and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic
• Flexibility to work outside of standard work hours to accommodate special projects
• Must speak fluent English

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

IT Support Technician/ Engineer role at Reda Technology Limited .

Reda Technology Limited is a leading system integrator and managed service provider specializing in electronic security systems. Since our establishment in 1998 in Hong Kong, we have established ourselves as a trusted partner in the industry. Our wide range of services includes surveillance systems, burglar alarm systems, access control, and more. We are at the forefront of AI and IoT innovation in the surveillance system industry. We understand the evolving needs of businesses and the growing importance of intelligent, connected systems.

HK$20,000.00/yr - HK$30,000.00/yr

• Perform system testing and commissioning.
• Create and configure cloud dashboards and platforms.
• Design and develop solutions and applications.
• Offer continuous support and troubleshooting for IT systems.
• Deploy new IoT and AI-powered video analytics solutions.
• Customize and integrate software applications

• Higher Diploma or above in any disciplines
• Prefer to have 1 to 2 years' experience, preferable in software or IT industry
• Willing to learn new technologies / initiatives and sensitive on market trend
• Innovation, Team player
• Self-motivated, hardworking and positive

• Training and excellent career prospects to qualified candidates
• Double pay
• Travelling allowance …etc.

Interested candidates please click “Apply Now” or send your full resume with expected salary and available date by email to (email redacted, apply via Company website) or by post to: Unit 7, 30/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon (Personal data collected would be used for recruitment purpose only).

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Security Systems Services

Referrals increase your chances of interviewing at Reda Technology Limited by 2x.

Get notified about new Information Technology Support Technician jobs in Hong Kong SAR.

The Helpdesk Operations Technician Level 2 Support acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

• OS troubleshooting (Windows) user endpoints – virtual desktop, PC & laptop
• Installation and configuration of OS (Windows)
• Installation and configuration of all applications as per BAML user requests while adhering to software policies
• Standard Microsoft desktop application installation and support
• Troubleshooting the OS and standard Microsoft applications
• Ensuring endpoint patching up to date using BAML tools
• Installing and configuring messaging client on workstations
• Email troubleshooting and housekeeping at the client end (Outlook)
• Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
• Support of corporate mobile devices.
• Support of various virtual meeting software.
• Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
• Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
• Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
• Software update / upgrades to be done using approved deployment tool as per agreed bank standards
• Support file printing from desktop environment.
• Escalate issues in a timely manner as appropriate for incident classification
• Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.

• 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
• Be empathetic, humble, and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic
• Flexibility to work outside of standard work hours to accommodate special projects
• Must speak fluent English

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Join to apply for the IT Support Technician III role at Clover Health

Join to apply for the IT Support Technician III role at Clover Health

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Clover is reinventing health insurance by working to keep people healthier.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's engineering team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of engineering team and culture that we are building, seeking engineers that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
We are looking for an IT Support Technician, II to join our team. You’ll be part of a team supporting a wide range of applications and services that empower our employees across the business. This role will serve as an escalation point for our IT service desk and you will partner with the business on key technology initiatives. You will be a friendly face to our users and will deliver solutions while being adaptable to handle complex challenges, processes and situations.
As An IT Support Technician, You Will

• Troubleshoot and resolve technical issues via phone, ticket queue, video conferencing and in-person channels.
• Field support escalations of varying technical complexity from our users and IT Service Desk team (including software/hardware etc.).
• Participate in IT Support projects and initiatives including identifying requirements, success criteria and impact to business.
• Assist with the provisioning and deployment of new hardware and software solutions.
• Contribute to the knowledge base and assist in operationalizing new processes and procedures.
• Own the employee lifecycle process by running new hire sessions, creating accounts, deploying hardware and handling offboarding related tasks.
  

• You are a customer service champion and will act as an advocate for our users.
• You are willing and comfortable with training and educating our users on new or unfamiliar technologies.
• You are adaptable in an environment that is constantly changing and still being figured out. You are not afraid of ambiguity and you are a problem solver.
• You are a great communicator and are able to effectively communicate across different teams using core business concepts.
• You have a natural intellectual curiosity that drives you to find out how things work and if they can work better.
• You are security-minded. Security impact is a priority for every project/process/task that you tackle.
• You are organized. You have an uncanny ability to organize and present information with an extreme attention to detail.
• You are platform agnostic and have no loyalty to a given vendor/platform. We’re currently a mixed PC/Mac environment and you will be supporting iOS mobile devices.
  

• You have 5+ years of experience working as an IT Support Technician in a Level 2 position or as an escalation point within an IT service desk.
• You are a seasoned SaaS supporter and experienced working in the cloud. We employ many SaaS Solutions like Google workspace, Slack, Zoom, MS365, ServiceNow, Zscaler, etc.
• You have experience with IdP solutions such as Okta.
• You have experience in design, implementation, and troubleshooting of major business applications and/or processes.
• You have advanced knowledge and skills across a wide variety of IT solutions for businesses.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Hospitals and Health Care

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• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Desktop Support Specialist jobs in Hong Kong, Hong Kong SAR .

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• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

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Skills and Qualifications

• Minimum of 3 years' experience in End User Support or a related technical support role
• Strong problem-solving abilities and effective communication skills
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Proficient in using remote desktop and help desk software
• In-depth knowledge of IT network fundamentals
• Excellent interpersonal skills and ability to communicate clearly with users and stakeholders
• Willingness to work outside regular office hours, including weekends and public holidays
• Capable of working independently and managing tasks with minimal supervision
• End User Service Support Engineers are essential in delivering technical assistance to users and clients, ensuring smooth operations and timely issue resolution

• Deliver technical support to end-users and clients through phone, email, or in-person interactions
• Identify, diagnose, and resolve software and hardware issues
• Maintain and update equipment inventory and rack information in the management system
• Provide training to end-users on software applications and tools
• Keep system documentation accurate and up to date
• Escalate unresolved technical issues to the appropriate support teams
• Follow established procedures, instructions, and checklists to ensure high-quality task completion
• Handle client requests and ad-hoc duties efficiently and within expected timeframes
• Perform other responsibilities as assigned by supervisors

Overview

Direct message the job poster from Computacenter

We are seeking a dedicated and experienced individual to join our team as a Desktop Support Engineer. The successful candidate will be responsible for providing technical support to the IT operations, ensuring the smooth running of our systems and applications, aiming to resolve all desktop issues whilst delivering world-class customer satisfaction.

• Install, upgrade, support and L1 troubleshoot Windows 10, 11, and Microsoft Office 365 & Mobile App, Power App and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Designing and installing computer networks, connections, and cabling
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insures proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, problems and support requests

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members regarding new branch builds and upgrades
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Arranges for and/or prepares equipment for shipping/receiving
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

• Working technical knowledge of current protocols, operating systems and standards
• Ability to operate tools, components and peripheral accessories
• Microsoft Desktop Support Technician an advantage
• Software and Hardware Troubleshooting
• Windows 7/10/11
• Microsoft Office 2016 / M365 support
• Experience on maintain a computer based equipment and cable management system. Installing data and voice cable system for business
• Knowledge of all software applications used within the organisation
• Basic knowledge of various asset classes (Equities, FX, and Fixed Income)
• Understanding of market data systems such as Bloomberg or Refinitiv, AFE
• Knowledge in PowerShell scripting
• Knowledge of FIX and TCP/IP are advantageous but not required
• Experience in TIBCO or any middleware is preferred
• Experience of mobile app support iOS or Android
• Experience on ITSM ticketing system i.e. ServiceNOW, Jira, Freshservice
• Capture and input of daily activity
• Follow up of operational issues on DPS
• Monitoring and resolving trade exceptions from the various system flows
• Life cycle event management, system reconciliations, EOD risk

• Strong customer service and support skills
• Able to deal with executives and can understand their requirements

• Associate

• Full-time

• Engineering and Information Technology

• Technology, Information and Media and Information Technology & Services

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Get notified about new Desktop Support Engineer jobs in Wan Chai District, Hong Kong SAR.

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

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