191 Jewelry Customer Service jobs in Hong Kong

Overview

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand’s exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship. Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry. The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems’ position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

• Support the sales team in client reception, order follow-up, and after-sales service.
• Maintain and update CRM systems; prepare regular sales performance reports.
• Assist in jewelry display setup and inventory management, ensuring brand standard alignment.

• Fresh graduates or candidates with 1–3 years of luxury service experience; excellent presentation and grooming.
• Basic knowledge of jewelry; proficient in Microsoft Office.
• Fluent in Cantonese, English, and Mandarin.

• Prime Work Environment: Based in the heart of Central, Hong Kong, among the world’s top jewelry brands.
• Competitive Compensation: Annual salary of HKD 120,000–200,000 + performance bonus (30% above market average).
• Strong Development Support: Comprehensive training programs (sponsored GIA/GUBELIN courses) and fast-track promotion opportunities (top performers may advance to manager role within 2 years).
• Opportunity for Training at Singapore Headquarters : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales, Administrative, and Customer Service
• Industries: Retail Luxury Goods and Jewelry, Wholesale Luxury Goods and Jewelry, and Consumer Services

Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Core Responsibilities

• Support the sales team in client reception, order follow-up, and after-sales service.
• Maintain and update CRM systems; prepare regular sales performance reports.
• Assist in jewelry display setup and inventory management, ensuring brand standard alignment.

Requirements

• Fresh graduates or candidates with 1–3 years of luxury service experience; excellent presentation and grooming.
• Basic knowledge of jewelry; proficient in Microsoft Office.
• Fluent in Cantonese, English, and Mandarin.

What We Offer

• Prime Work Environment:
  Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
• Competitive Compensation:
  Annual salary of HKD 120,000–200,000 + performance bonus (30% above market average).
• Strong Development Support:
  Comprehensive training programs (sponsored GIA/GUBELIN courses) and fast-track promotion opportunities (top performers may advance to manager role within 2 years).
• Opportunity for Training at Singapore Headquarters
  : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Responsibilities:

Strategy & Team Leadership

• Develop annual sales plans aligned with the brand's high-end positioning, driving growth in Hong Kong and overseas markets.
• Lead a high-performing sales team with clear KPIs and customized training to boost results.
• Monitor sales data and market trends to support strategic business decisions.

Client Development & Relationship Management

• Manage HNWI clients, lead major deals and negotiations.
• Build lasting relationships across local and global luxury networks.
• Oversee client retention to boost satisfaction and repeat sales.

Cross-Functional Collaboration

• Align with design and production to refine products for market needs.
• Work with marketing to deliver high-end events and elevate brand image.

Qualifications

• 10+ years in luxury sales, including 5+ years in Hong Kong market management.
• Strong HNWI network and experience growing international clientele.
• Trilingual: Cantonese, English, Mandarin; skilled in diverse business settings.
• Strong leadership, commercial acumen, and ability to perform under pressure.

What We Offer

• Prime Work Environment
  : Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
• Highly Competitive Compensation
  : Starting at HKD 1 million per year with uncapped commission; equity incentives available for top performers.
• Global Platform
  : Access to leading international jewelry fairs, industry summits, and top-tier global resources.
• Opportunity for Training at Singapore Headquarters
  : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Core Responsibilities

• Develop and maintain relationships with HNW clients to achieve personal and team KPIs.
• Plan and execute private jewelry preview events and related marketing initiatives to boost brand visibility.
• Supervise sales assistants to ensure seamless customer service and elevate client experience.

Requirements

• 5+ years of sales experience in Hong Kong's jewelry/luxury sector, with proven success in handling major transactions.
• Solid clientele base; adept at need discovery and high-level negotiation.
• Fluent in Cantonese, English, and Mandarin; GUBELIN, GIA, or GUILD certifications preferred.

What We Offer

• Prime Work Environment:
  Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
• Attractive Compensation:
  Base annual salary of HKD 500,000–600,000 + unlimited commission; referral rewards included; clear promotion path with equity incentive for top performers.
• Global Exposure:
  Opportunities to participate in international fairs and share top-tier industry resources.
• Opportunity for Training at Singapore Headquarters
  : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand’s exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship. Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry. The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems’ position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

• Develop and maintain relationships with HNW clients to achieve personal and team KPIs.
• Plan and execute private jewelry preview events and related marketing initiatives to boost brand visibility.
• Supervise sales assistants to ensure seamless customer service and elevate client experience.

• 5+ years of sales experience in Hong Kong’s jewelry/luxury sector, with proven success in handling major transactions.
• Solid clientele base; adept at need discovery and high-level negotiation.
• Fluent in Cantonese, English, and Mandarin; GUBELIN, GIA, or GUILD certifications preferred.

• Prime Work Environment: Based in the heart of Central, Hong Kong, among the world’s top jewelry brands.
• Attractive Compensation: Base annual salary of HKD 500,000–600,000 + unlimited commission; referral rewards included; clear promotion path with equity incentive for top performers.
• Global Exposure: Opportunities to participate in international fairs and share top-tier industry resources.
• Training at Singapore Headquarters : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand’s exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship. Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry. The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems’ position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

• Support the sales team in client reception, order follow-up, and after-sales service.
• Maintain and update CRM systems; prepare regular sales performance reports.
• Assist in jewelry display setup and inventory management, ensuring brand standard alignment.

• Fresh graduates or candidates with 1–3 years of luxury service experience; excellent presentation and grooming.
• Basic knowledge of jewelry; proficient in Microsoft Office.
• Fluent in Cantonese, English, and Mandarin.

• Prime Work Environment: Based in the heart of Central, Hong Kong, among the world’s top jewelry brands.
• Competitive Compensation: Annual salary of HKD 120,000–200,000 + performance bonus (30% above market average).
• Strong Development Support: Comprehensive training programs (sponsored GIA/GUBELIN courses) and fast-track promotion opportunities (top performers may advance to manager role within 2 years).
• Opportunity for Training at Singapore Headquarters : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales, Administrative, and Customer Service
• Industries: Retail Luxury Goods and Jewelry, Wholesale Luxury Goods and Jewelry, and Consumer Services

Noble Jewelry Limited has been well regarded globally as a trustworthy Fine Jewelry Specialist.

Over the years, Noble has won high recognition from both the industry and authorities. We are the FIRST field jeweler in Hong Kong to meet both the ISO 9001 Quality Management System as well as the ISO 14000 Environmental Management System. You're welcome to visit our website at

To cope with our business development, we are looking for the following personnel to join us:

Responsibilities:

-    Participate in jewelry exhibitions and overseas sales trips

-    Follow up production schedule in PRC factory

-    Handle sales administrative works at office

Requirements:

-    At least 3 years experiences in Sales & Marketing position of fine jewelry industry

-    Fluent in both spoken and written English and Chinese

-    Good communication skills, aggressive, independent, self-motivated, able to work flexibly & multi-task

-    Well-organized, detail-oriented and high sense of responsibility

-    Hardworking and willing to learn

-    Overseas travel is required

-    A senior position will be offered for candidates with more experience

We offer attractive remuneration package and good career path to the right candidate.

Interested parties please send your CV with expected salary by clicking "Apply Now" or email to  hr@ .

**Application with no PRESENT & EXPECTED SALARY will NOT be considered**

All personal data provided will be used for consideration of your job application only.  Information of unsuccessful applicants will be destroyed after the recruitment process.

Are you into customer service? If yes, check this opportunity in our Sales Administration Department - Customer Service Representative (on Night Shift) .

What you'll be doing:

• Sales order processing and follow up through outbound and inbound calls.
• Handle customer's enquires/complaint by telephone and email.
• Maintain and develop good relationship between customer and sales team.
• Accurately input sales order and data.
• Promote Company's products by cross-selling and up-selling.

Working hours:

• 5-days work, 8 working hours per day.

• On roster basis, night shift duty between Mon - Sat:

• Night shift: 14:00 - 23:00

What we're looking for:

• HKCEE / HKDSE graduate or above.
• 1 year experience in customer service field, fresh graduates are welcome to apply.
• Excellent telephone manner with mature and pleasant attributes.
• Customer-oriented with good problem solving and communication skills.
• Self-motivated with positive attitude and strong mindset to drive results and achieve target.
• Fluent in Cantonese, good spoken English is an advantage.
• Willing to work on night shift and public holiday (if needed).
• Proficient in PC applications including Word and Excel processing.
• Experience in 'SAP' software is an advantage.

What you can expect:

Carlsberg offers competitive salary & benefit such as double pay, discretionary bonus, medical & dental coverage, 15 days annual leave, birthday leave and monthly free beer redemption to successful candidate. We also organize various social recreation activities and employee training and development programs for our team members to join.

Welcome to visit our company website for more information about Carlsberg.

Personal data collected will be treated in strictest confidence and only for recruitment purpose. Applicants who are not contacted within 2 months may consider their applications unsuccessful. Carlsberg will retain their applications for a maximum of six months and may refer suitable applicants to other vacancies within the company.

Duties:

• Perform daily customer service operations, ensuring customers' needs are met in a timely and satisfactory manner.
• Assist customers to process their loan application efficiently and accurately.
• Perform general office duties and manage ad hoc tasks as assigned.

Requirements:

• 1+ years of customer service experience preferred.
• Customer service experience, with a strong ability to handle internal/external interactions professionally.
• Fluent in spoken and written Bahasa or Tagalog and English/Chinese.
• Proficient in MS applications, including MS Word and Excel.
• Must be diligent, responsible, proactive, and have a positive working attitude.

Benefits:

· 5-day work, Public Holiday, Bonus, Allowance

*Work location is near Lai Chi Kok MTR.

Interested parties please submit your full details resume with available date and expected salary for our consideration.

Job Types: Full-time, Permanent

Pay: $14, $16,000.00 per month

Application Question(s):

• expected salary?

Work Location: In person