What Jobs are available for Jewelry Customer Service in Hong Kong?

Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Core Responsibilities

• Develop and maintain relationships with HNW clients to achieve personal and team KPIs.
• Plan and execute private jewelry preview events and related marketing initiatives to boost brand visibility.
• Supervise sales assistants to ensure seamless customer service and elevate client experience.

Requirements

• 5+ years of sales experience in Hong Kong's jewelry/luxury sector, with proven success in handling major transactions.
• Solid clientele base; adept at need discovery and high-level negotiation.
• Fluent in Cantonese, English, and Mandarin; GUBELIN, GIA, or GUILD certifications preferred.

What We Offer

• Prime Work Environment:
  Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
• Attractive Compensation:
  Base annual salary of HKD 500,000–600,000 + unlimited commission; referral rewards included; clear promotion path with equity incentive for top performers.
• Global Exposure:
  Opportunities to participate in international fairs and share top-tier industry resources.
• Opportunity for Training at Singapore Headquarters
  : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Core Responsibilities

• Support the sales team in client reception, order follow-up, and after-sales service.
• Maintain and update CRM systems; prepare regular sales performance reports.
• Assist in jewelry display setup and inventory management, ensuring brand standard alignment.

Requirements

• Fresh graduates or candidates with 1–3 years of luxury service experience; excellent presentation and grooming.
• Basic knowledge of jewelry; proficient in Microsoft Office.
• Fluent in Cantonese, English, and Mandarin.

What We Offer

• Prime Work Environment:
  Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
• Competitive Compensation:
  Annual salary of HKD 120,000–200,000 + performance bonus (30% above market average).
• Strong Development Support:
  Comprehensive training programs (sponsored GIA/GUBELIN courses) and fast-track promotion opportunities (top performers may advance to manager role within 2 years).
• Opportunity for Training at Singapore Headquarters
  : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Responsibilities:

Strategy & Team Leadership

• Develop annual sales plans aligned with the brand's high-end positioning, driving growth in Hong Kong and overseas markets.
• Lead a high-performing sales team with clear KPIs and customized training to boost results.
• Monitor sales data and market trends to support strategic business decisions.

Client Development & Relationship Management

• Manage HNWI clients, lead major deals and negotiations.
• Build lasting relationships across local and global luxury networks.
• Oversee client retention to boost satisfaction and repeat sales.

Cross-Functional Collaboration

• Align with design and production to refine products for market needs.
• Work with marketing to deliver high-end events and elevate brand image.

Qualifications

• 10+ years in luxury sales, including 5+ years in Hong Kong market management.
• Strong HNWI network and experience growing international clientele.
• Trilingual: Cantonese, English, Mandarin; skilled in diverse business settings.
• Strong leadership, commercial acumen, and ability to perform under pressure.

What We Offer

• Prime Work Environment
  : Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
• Highly Competitive Compensation
  : Starting at HKD 1 million per year with uncapped commission; equity incentives available for top performers.
• Global Platform
  : Access to leading international jewelry fairs, industry summits, and top-tier global resources.
• Opportunity for Training at Singapore Headquarters
  : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.

Noble Jewelry Limited has been well regarded globally as a trustworthy Fine Jewelry Specialist.

Over the years, Noble has won high recognition from both the industry and authorities. We are the FIRST field jeweler in Hong Kong to meet both the ISO 9001 Quality Management System as well as the ISO 14000 Environmental Management System. You're welcome to visit our website at

To cope with our business development, we are looking for the following personnel to join us:

Responsibilities:

-    Participate in jewelry exhibitions and overseas sales trips

-    Follow up production schedule in PRC factory

-    Handle sales administrative works at office

Requirements:

-    At least 3 years experiences in Sales & Marketing position of fine jewelry industry

-    Fluent in both spoken and written English and Chinese

-    Good communication skills, aggressive, independent, self-motivated, able to work flexibly & multi-task

-    Well-organized, detail-oriented and high sense of responsibility

-    Hardworking and willing to learn

-    Overseas travel is required

-    A senior position will be offered for candidates with more experience

We offer attractive remuneration package and good career path to the right candidate.

Interested parties please send your CV with expected salary by clicking "Apply Now" or email to  hr@ .

**Application with no PRESENT & EXPECTED SALARY will NOT be considered**

All personal data provided will be used for consideration of your job application only.  Information of unsuccessful applicants will be destroyed after the recruitment process.

An innovative Fintech (FI) is expanding We are searching for a Customer Service Representative.

Client Details

An innovative Fintech (FI)

Description

• To act as the customer's main point of contact and ensure that their loan application, queries, expectations or issues are dealt with timely and in adherence to principles and goals
• To liaise between customers and partners, to ensure optimal matching between the two
• To execute on and achieve sales targets, and help drive the most optimal outcomes
• To develop & nurture customer relations

Profile

• Fresh graduate welcome
• Experience in customer success or customer-facing sales is an advantage
• Outstanding negotiation skills with the ability to handle challenges
• A mentality and attitude that thrives on being in a very fast-paced environment and part of a team of high-achieving individuals
• Patience, persistence and persuasiveness
• Excellent communication skills
• Speak and read English and Cantonese

Job Offer

Great package and incentives.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact June Kwong on

Job Title:
Senior Service Representative (Technical Services) – Aviation Industry

Location:
Hong Kong (Cathay Pacific City)

Employment Type:
Full-time (Onsite – 3 days per week minimum)

Experience:
5–7 years

About the Role:

We are seeking an enthusiastic and proactive
Senior Service Representative
to join a global aviation leader's Airline Support Team in Hong Kong. The role focuses on building strong relationships with airline customers, providing technical expertise, and ensuring smooth operational performance of aircraft engines and related systems.

The successful candidate will act as the customer's primary liaison, ensuring service excellence and operational efficiency while representing the organisation's interests with professionalism and integrity.

Key Responsibilities:

• Develop and maintain strong customer relationships across all levels within the airline.
• Serve as the customer's advocate, ensuring their needs and feedback are effectively communicated within the organisation.
• Provide 24/7 technical and operational support to airline clients to minimise disruptions.
• Support investigation of operational incidents (AOG, IFSD, ATB, DIV) and coordinate timely resolutions.
• Offer guidance on product operation, maintenance, and configuration.
• Report and manage engine events and configurations in internal systems.
• Contribute to fleet and maintenance planning, and forecast shop visit requirements.
• Monitor and improve product performance, providing feedback for continuous improvement.

Must-Have Qualifications:

• Strong knowledge of the
  civil aviation industry
  and
  airline operations
  .
• Hands-on experience working with
  jet engines
  (experience with Rolls-Royce engines preferred but not mandatory).
• Prior experience in a
  customer-facing technical or field service
  role.
• Degree in a relevant discipline
  or
  an
  Aircraft Maintenance License
  .
• Understanding of maintenance practices, aviation regulations, and service contracts.
• Proficiency with
  Power BI, VBA, and DAX
  tools.
• Strong communication and problem-solving skills.
• Culturally aware, with experience in multicultural environments.

Nice-to-Haves:

• Working proficiency in
  Cantonese
  .
• Experience with
  gas turbine operations
  and analytics.

Work Authorisation:

• Candidates
  must hold a valid Hong Kong work permit
  or authorisation to work in Hong Kong.

Additional Notes:

• This role offers relocation support on a case-by-case basis.

Application Process:

To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Equal Opportunity Employer:

We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.

Contact:

Elvis Eckardt

Our Website:

Responsibilities

• Process orders, forms, applications, and requests

• Work closely with sales, operation & finance teams

• Good communication skill with internal & external customers

• Ensure customer issues are resolved and follow up to confirm satisfaction

• Responsible and willing to work under pressure;

• Work as independent and attention to detail.

• Well organized with good time management.

Critical Knowledge:

· Education level at least F.7 or above

· Medical Device / Dental background

Critical Skills:

· Proficient with MS Office, Lotus Notes, familiar with SAP is advantage

Critical Experience:

· to 3 years working experience in customer service field or sales administrative related

· Problem solving

About Our Client

Our client, a prestigious educational organization specializing in extracurricular activities, has recently opened a flatship store in Ma On Shan, NT. They are seeking a dedicated Customer Service Representative to join their dynamic team. Apply now to advance your career in a vibrant, growing company

Responsibility

• Respond promptly to incoming calls, addressing parents' enquiries, concerns, and requests.
• Provide accurate information about extracurricular programs, services, and company policies.
• Resolve customer issues efficiently by following established procedures and guidelines.
• Maintain accurate records of customer interactions and resolutions in the company database.
• Follow up on customer inquiries, complaints, and issues via inbound calls.
• Participate in training sessions to enhance skills and stay updated on new programs, services, and policies.
• Assist in regular excel reports and records.
• Prepare and maintain accurate Excel reports and records for customer interactions and extracurricular program operations.

Requirements:

• DSE or above.
• Minimum of 1 year of experience in customer service sectors.
• Prior experience in customer facing or call center is advantageous.
• A positive attitude and willingness to learn.
• Able to work on shift days is a must.
• Good teamwork and able to contribute to a positive team environment, and support team goals and objectives.
• Exceptional customer service skills, communication skills and interpersonal skills
• Good command of written and spoken English and Chinese. Knowledge of Mandarin is definitely an advantage.
• Candidate with more experience may be considered as an Officer.

Click "Apply * *Now* *" to apply for this position or call Andy Lo at for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Qualifications & experience

• Must be fluent in spoken and written English, good command of Chinese is preferred (both Cantonese and Mandarin).
• Be punctual, with a strong sense of responsibility, good working attitude, and able to work independently.
• Willingness to learn.
• Having relevant administrative work experience is an advantage, on-the-job training will be provided.
• Hands on PC knowledge and experience in using different types of software such as MS Word, Excel, Outlook, PowerPoint, etc.
• Bookkeeping or accounting background would be perferred.

Tasks & responsibilities

• Managing clients' overall non-clinical experience, including but not limited to appointment coordination, concierge service pre- and post-sessions, and addressing general inquiries in a professional and courteous manner.
• Handling administrative duties such as data recording, bookkeeping, and report generation.
• Creating and maintaining a welcoming and hygienic environment.
• Providing support to clinical team as needed.