What Jobs are available for Journey Mapping in Hong Kong?

Are you looking for an exciting opportunity to drive innovation and efficiency in the logistics industry? Join our client's team as a Senior System Analyst and play a crucial role in developing and deploying cutting-edge solutions to support business goals in the air and ocean freight forwarding sector. This position offers a great work-life balance with 5-day work weeks, generous annual leave, and work-from-home options.

• Drive innovation: Independently lead day-to-day activities to identify, evaluate, develop, test, pilot, deploy, and support system and business solutions.
• Manage projects: Oversee solution ideation, data collection and analysis, and business case preparation to improve efficiency and reduce operational costs.
• Continuous improvement: Support the enhancement of operational processes and procedures for the global International Freight Forwarding (IFF) Division.
• Monitor performance: Conduct regular KPI monitoring, collect requirements, and prepare new operating procedures to adapt to changes in the business environment.
• Implement enhancements: Identify and execute improvement opportunities based on user feedback, new ERP features, and data analysis.
• Solution development: Design, develop, and deploy innovative solutions to address business needs.

• Educational background: Degree holder in any discipline, with a preference for Computer Science, Information Technology, Logistics, Project Management, or related fields.
• Industry experience: At least 5 years of relevant experience in Ocean/Air Freight Forwarding, with knowledge of CargoWise One or similar Transportation Management Systems.
• Analytical skills: Strong experience in business process analysis and design, with the ability to think outside the box and solve complex problems.
• Project management: Demonstrated experience in project and team management, preferably with PMP or PRINCE II certification.
• Self-starter: Meticulous individual with excellent presentation skills and the ability to work independently.
• Language proficiency: Fluent in both written and spoken English and Cantonese to effectively communicate with local and international stakeholders.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave allowance
• Work-from-home options
• 5-day work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

You will:

• Lead and inspire cross-functional teams by fostering a culture of continuous improvement and accountability, ensuring alignment with organisational objectives
• Establish and oversee governance frameworks that enforce compliance with procurement policies and procedures, while promoting ethical practices across departments
• Drive the development and implementation of standard operating procedures and templates to streamline processes and enhance operational efficiency
• Champion regular reviews and audits to ensure adherence to established processes, facilitating the identification of non-conformance and promoting best practices
• Strategically manage risks by establishing a comprehensive risk management framework, guiding teams in proactive identification and mitigation of potential issues
• Mentor and develop team members, providing guidance and support to enhance their skills and drive professional growth within the organisation
• Cultivate strong relationships with key stakeholders, representing the organisation in internal and external communications to ensure collaborative alignment
• Oversee project management for strategic transformation initiatives, ensuring effective execution of process improvements and driving organisational change

About You

You should have:

• Bachelor's degree in Procurement, Business Administration, Supply Chain, Information Technology, or a related field
• Professional qualification or corporate membership in a recognised professional institute (e.g., CIPS, HKIS, RICS) is preferred
• Minimum of 12-15 years of relevant experience in procurement, business administration, or a related field
• Proven experience in leading business improvement projects across functions

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focusses on
  manual writing,
  enhancing
  operational efficiency
  and supporting
  strategic initiatives across clearing and settlement operations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 3 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of payment systems, particularly Faster Payment System (FPS) and SWIFT messaging standards
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with project management methodologies (e.g. Agile, Waterfall).
• Experience in financial services or clearing and settlement operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focuses on manual writing, enhancing operational efficiency and supporting strategic initiatives across operations related to Loans, Credit and Transformations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 2 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of corporate Loans, Credit and Transformation.
• Strong analytical, communication, and stakeholder management skills.
• Experience in financial services operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Responsibilities:

Reporting to the Chief Manager (Process & Inventory Control), the appointee will mainly perform the following duties:

To perform operational process reviews, conduct audit checks, propose and maintain good warehouse management practices as well as knowledge management infrastructures

To assist in warehouse automation or improvement projects, e.g. RFID, LoRaWan applications, etc. and prepare training materials related to warehouse systems or procedures

To assist in the implementation and upgrade of SAP modules including Warehouse Management Module and Material Management Module

To support the operations of Automated Guided Vehicle (AGV), Automated Guided Forklift (AGF) and Automated Storage and Retrieval System (ASRS)

Requirements:

Bachelor's Degree in Industrial Engineering, Quality Management, Operation Management, Supply Management or related disciplines

A minimum of 4 years' work experience in process mapping and optimisation, business analysis, management of Warehouse Systems or warehouse automation facilities

Familiar with international management standards e.g. ISO9001, 5S, and local safety and environment ordinances and regulations related to warehouse and the logistics industry

Knowledge of SAP Warehouse / Material Management Module, SAP Supplier Portal, RFID, Automated Guided Vehicle / Forklift and LoRaWan Applications is an advantage

Proficiency in MS Office, Microsoft Project and Microsoft Visio

Candidate with less relevant experience may be considered for the position of Assistant Officer (System & Process Improvement).

Working Location: Ap Lei Chau, transportation to be provided

Application:

If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. on or before 24 September 2025 and quote the reference number in your application via Apply now. Please also visit our website to know more about our company

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

Responsibilities:

Reporting to the Chief Manager (Process & Inventory Control), the appointee will mainly perform the following duties:

To perform operational process reviews, conduct audit checks, propose and maintain good warehouse management practices as well as knowledge management infrastructures

To assist in warehouse automation or improvement projects, e.g. RFID, LoRaWan applications, etc. and prepare training materials related to warehouse systems or procedures

To assist in the implementation and upgrade of SAP modules including Warehouse Management Module and Material Management Module

To support the operations of Automated Guided Vehicle (AGV), Automated Guided Forklift (AGF) and Automated Storage and Retrieval System (ASRS)

Requirements:

Bachelor's Degree in Industrial Engineering, Quality Management, Operation Management, Supply Management or related disciplines

A minimum of 4 years' work experience in process mapping and optimisation, business analysis, management of Warehouse Systems or warehouse automation facilities

Familiar with international management standards e.g. ISO9001, 5S, and local safety and environment ordinances and regulations related to warehouse and the logistics industry

Knowledge of SAP Warehouse / Material Management Module, SAP Supplier Portal, RFID, Automated Guided Vehicle / Forklift and LoRaWan Applications is an advantage

Proficiency in MS Office, Microsoft Project and Microsoft Visio

Good command of English and Chinese languages, both spoken and written

Candidate with less relevant experience may be considered for the position of Assistant Officer (System & Process Improvement).

Working Location: Ap Lei Chau, transportation to be provided

Application:

If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries, and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. at on or before 8 October 2025 and quote the reference number in your application. Please also visit our website to know more about our Company

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

Job Description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.

We are currently seeking a high calibre professional to join our team as a
Customer Experience & Relations Manager.
Principal Responsibilities

• Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
• Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation.
• Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications.
• Ensure the complaint handling meeting the internal quality and control standards plus regulatory requirements.
• Collect and report customer pain points and recommend customer journey enhancements to uplift customer experience and pre-empt customer complaints.
• Share best practices of complaint handling with other customer facing colleagues
• Undertake speedy actions to minimize impacts of incidents affecting respective daily operations and business activities.
• Proactively instill HSBC core values and business principles.

Requirements

• University degree in a related discipline or relevant experience.
• Work experience in financial institutions including good exposure to complaint handling tasks and customer facing experience.
• Familiar with retail and wealth management products and services plus and related operations preferred.
• Customer centric mindset, strong business sense plus positive and sincere work attitude
• High degree of personal drive and resilience.
• Excellent written and verbal communication skills including fluent in English, Cantonese and Putonghua.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.