27 Journey Mapping jobs in Hong Kong

Join to apply for the Senior Specialist/Specialist - Business Process Improvement role at Meiyume

Join to apply for the Senior Specialist/Specialist - Business Process Improvement role at Meiyume

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Business Process Optimization

• Strategic objective alignment and project impact measurement
• Global improvement project portfolio management
• Identify improvement opportunities, leading Targeted key process improvement projects.
• Oversee all aspects of projects rollout by setting deadlines, assigning responsibilities, coordinating all related stakeholders, designing process, monitoring progress of project, managing risks and alternatives, to ensure the completion of projects within timeframe and budget
• Maintain clear tracking of project budget (operating cost and product cost) throughout the project development phase
• Hold accountable those who must deliver and prevent silos from forming by spending time and effort to nurture team collaboration
• Must seek to clearly establish project priority with management when a conflict occur to allocate resources, to define and set realistic alternatives and project expectations when a resource fail to deliver as expected.
• Able to anticipate execution challenges and counteract these challenges in early stage.
• Escalate to manager/management when there is risk (cost, budget, schedule, quality) to the project
• Project kick off and finalize project charter, provide on-project coaching and achieve project objective
• Regular project update to management
  

• Host process improvement training workshop
• Create tailor-made training materials related to Lean Six Sigma
• Ensure process improvement training completion rate
• Consolidate and report out training status of each BU
• Provide local supports and drive local improvement initiatives
• Lead post training project initiation
  

• Standardized global KPIs to facilitate internal and external benchmarking
• Site classification model to enable appropriate adaptation of improvement initiatives based on sites’ current position on defined capabilities and transformation curve
• Standardized Manufacturing operation model and management system for optimum performance
• Medium / Long term Manufacturing strategy development for coherent improvement and yearly capex deployment
• Fit for purpose continuous improvement program based on company operation peculiarities
• Global capability synergy and best practice sharing blueprint
  

• 5+ years of experience in manufacturing engineering, supply chain or project management
• Extensive experience in charge of project management and to execute project within agreed time frame and cost budgets and to ensure that targeted results are achieved to the satisfaction of all stakeholders
• Knowledge of Lean, 6 Sigma, Total Productivity Management (TPM) or Continuous Process Improvement is a major plus
• Knowledge of process simplification and automation is a plus
• Knowledge of Design Thinking or Rapid Prototyping is a plus
• Excellent communication skills to negotiate with the stakeholders as well convey the objectives with all the team members. The incumbent is the key link between the organization and the people involved in the projects. Openness and directness in the communication style of the project manager will establish transparency which is critical in eliminating ambiguity in the minds of the people involved
• Demonstrate strong verbal, written, analytical skills, critical thinking, influence skill
• Demonstrate a strong drive for results. A can-do attitude
• Fact and data-driven
• Demonstrate good discipline in holding project reviews, timeline, and budget
• Excellent command of written and spoken English, Mandarin, and Cantonese a plus
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Meiyume by 2x

New Territories, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 19 hours ago

Hong Kong, Hong Kong SAR
HK$55,000.00
-
HK$5,000.00
1 week ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 30,000 - HK 40,000 21 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Lighting up the homes and businesses of Hong Kong since 1890, HK Electric has a long record of providing a safe and highly reliable electricity supply at a reasonable price to customers on Hong Kong and Lamma islands. Since 1997, its power supply reliability rating has been maintained at over 99.999% - one of the best records in the world.

A career in HK Electric is far more than a job. We provide promising and long-term career paths for our employees and enable them to grow with the Company, display their talents and achieve their aspirations.

Responsibilities:

Reporting to the Chief Manager (Process & Inventory Control), the appointee will mainly perform the following duties:

• To perform operational process reviews, conduct audit checks, propose and maintain good warehouse management practices as well as knowledge management infrastructures
• To assist in warehouse automation or improvement projects, e.g. RFID, LoRaWan applications, etc. and prepare training materials related to warehouse systems or procedures
• To assist in the implementation and upgrade of SAP modules including Warehouse Management Module and Material Management Module
• To support the operations of Automated Guided Vehicle (AGV), Automated Guided Forklift (AGF) and Automated Storage and Retrieval System (ASRS)

Requirements:

• Bachelor’s Degree in Industrial Engineering, Quality Management, Operation Management, Supply Management or related disciplines
• A minimum of 4 years’ work experience in process mapping and optimisation, business analysis, management of Warehouse Systems or warehouse automation facilities
• Familiar with the international management standards e.g. ISO9001, 5S, and local safety and environment ordinances and regulations related to warehouse and the logistics industry
• Knowledge of SAP Warehouse / Material Management Module, SAP Supplier Portal, RFID, Automated Guided Vehicle / Forklift and LoRaWan Applications an advantage
• Proficiency in MS Office, Microsoft Project and Microsoft Visio
• Good command of English and Chinese languages, both spoken and written

Candidate with less relevant experience may be considered for the position of Assistant Officer (System & Process Improvement).

Working Location: Ap Lei Chau, transportation to be provided.

Applicants not invited for interview within two months from the application date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

• Seniority level Associate

• Employment type Full-time

• Job function Supply Chain, Strategy/Planning, and Quality Assurance
• Industries Utilities, Electric Power Generation, and Electric Power Transmission, Control, and Distribution

Referrals increase your chances of interviewing at The Hongkong Electric Co., Ltd. (HK Electric) by 2x

Get notified about new System Officer jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Lighting up the homes and businesses of Hong Kong since 1890, HK Electric has a long record of providing a safe and highly reliable electricity supply at a reasonable price to customers on Hong Kong and Lamma islands. Since 1997, its power supply reliability rating has been maintained at over 99.999% - one of the best records in the world.

A career in HK Electric is far more than a job. We provide promising and long-term career paths for our employees and enable them to grow with the Company, display their talents and achieve their aspirations.

Responsibilities:

Reporting to the Chief Manager (Process & Inventory Control), the appointee will mainly perform the following duties:

• To perform operational process reviews, conduct audit checks, propose and maintain good warehouse management practices as well as knowledge management infrastructures
• To assist in warehouse automation or improvement projects, e.g. RFID, LoRaWan applications, etc. and prepare training materials related to warehouse systems or procedures
• To assist in the implementation and upgrade of SAP modules including Warehouse Management Module and Material Management Module
• To support the operations of Automated Guided Vehicle (AGV), Automated Guided Forklift (AGF) and Automated Storage and Retrieval System (ASRS)

Requirements:

• Bachelor’s Degree in Industrial Engineering, Quality Management, Operation Management, Supply Management or related disciplines
• A minimum of 4 years’ work experience in process mapping and optimisation, business analysis, management of Warehouse Systems or warehouse automation facilities
• Familiar with the international management standards e.g. ISO9001, 5S, and local safety and environment ordinances and regulations related to warehouse and the logistics industry
• Knowledge of SAP Warehouse / Material Management Module, SAP Supplier Portal, RFID, Automated Guided Vehicle / Forklift and LoRaWan Applications an advantage
• Proficiency in MS Office, Microsoft Project and Microsoft Visio
• Good command of English and Chinese languages, both spoken and written

Candidate with less relevant experience may be considered for the position of Assistant Officer (System & Process Improvement).

Working Location: Ap Lei Chau, transportation to be provided.

Applicants not invited for interview within two months from the application date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

• Seniority level Associate

• Employment type Full-time

• Job function Supply Chain, Strategy/Planning, and Quality Assurance
• Industries Utilities, Electric Power Generation, and Electric Power Transmission, Control, and Distribution

Referrals increase your chances of interviewing at The Hongkong Electric Co., Ltd. (HK Electric) by 2x

Get notified about new System Officer jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  
  

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  
  

• Bachelor degree or above
• Preferably with major/minor in Psychology, Business Administration, Statistics, UXUI, Multimedia, Human-Computer Interaction, Design or related disciplines
• More than 8 years of relevant experience in banking industry, including at least 5 years' experience in customer research, digital experience, new initiative development, UX/UI design
• Sound knowledge of Personal Banking products and services and familiar with local regulatory requirements, inter-bank market practices, etc.
• Expertise in a wide range of user research methodologies, with proven track record of transforming user insights into actionable product recommendations and design decisions
• Exceptional quantitative and qualitative data analysis, synthesis, and visualization skills with the ability to plan and execute user research studies
• Proficiency with a wide range of user research tools and UI software (such as Figma, Adobe XD is preferred), with solid experience to facilitate in-depth interview and focus group
• Excellent presentation and storytelling skills, with ability to work collaboratively and build strong relationships with cross-functional teams
• Passion for understanding user needs and improving customer experiences
• Self-starter with a strong creative and problem-solving mindset
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
• Candidate with less experience will be consider as Deputy/Assistant Customer Experience Manager
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology and Project Management
• Industries Banking, Capital Markets, and Financial Services

Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong SAR .

Islands District, Hong Kong SAR 17 hours ago

Wan Chai District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Bachelor degree or above
• Preferably with major/minor in Psychology, Business Administration, Statistics, UXUI, Multimedia, Human-Computer Interaction, Design or related disciplines
• More than 8 years of relevant experience in banking industry, including at least 5 years' experience in customer research, digital experience, new initiative development, UX/UI design
• Sound knowledge of Personal Banking products and services and familiar with local regulatory requirements, inter-bank market practices, etc.
• Expertise in a wide range of user research methodologies, with proven track record of transforming user insights into actionable product recommendations and design decisions
• Exceptional quantitative and qualitative data analysis, synthesis, and visualization skills with the ability to plan and execute user research studies
• Proficiency with a wide range of user research tools and UI software (such as Figma, Adobe XD is preferred), with solid experience to facilitate in-depth interview and focus group
• Excellent presentation and storytelling skills, with ability to work collaboratively and build strong relationships with cross-functional teams
• Passion for understanding user needs and improving customer experiences
• Self-starter with a strong creative and problem-solving mindset
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
• Candidate with less experience will be consider as Deputy/Assistant Customer Experience Manager
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology and Project Management
• Industries Banking, Capital Markets, and Financial Services

Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong SAR .

Islands District, Hong Kong SAR 17 hours ago

Wan Chai District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Experience Manager role at Hong Kong Disneyland

Join to apply for the Customer Experience Manager role at Hong Kong Disneyland

As a Customer Experience Manager, you will be the champion of delivering positive, seamless, personalized, and magical experiences with the company’s products and services across all customer touchpoints—from digital platforms to in-resort interactions. This role blends strategic thinking with operational execution, using data-driven insights to enhance the customer journey and drive customer satisfaction. You’ll collaborate with various line of business including Sales, Marketing, Consumer Insights, Operations, Revenue Management and Technology to shape and elevate the end-to-end experience including pre-arrival, on-site and post-arrival, ensuring every interaction reflects the Disney standard of excellence.

Responsibilities

• Collect and analyze customer feedback and operational data to identify trends and propose actionable improvements.
• Design and refine customer journeys across digital and physical channels (e.g., website, mobile app, WeChat, call center, in-resort) to ensure consistency and personalization.
• Develop and implement customer experience strategies aligned with business goals and customer expectations. Lead cross-functional initiatives to enhance the ease of trip planning and the overall customer journey of HK Disneyland.
• Evaluate the effectiveness of Customer Experience (CX) initiatives using dashboards and reports. Monitor KPIs and business impact to ensure continuous improvement.
• Oversee customer service team or vendor to ensure high-quality service delivery and operational excellence.
  
  
  

• Bachelor’s degree in Business, Hospitality, Tourism, Marketing, Computer Science or other relevant disciplines.
• Minimum 5 years in customer operations, customer experience, or related fields
• Proven experience managing cross-functional projects and working with operational teams
• Preferred experience in a multinational company with a track record of successful CX initiatives
• Strong analytical and problem-solving skills with experience in data tools and dashboards
• Proficient in Cantonese and English, Putonghua is preferred
• Familiarity with customer journey mapping and experience design principles
• Proficient in Microsoft Office and data analytics tools
• Customer-centric mindset, results-driven, and self-motivated
• Strong collaboration and stakeholder management skills
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Advertising
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Hong Kong Disneyland by 2x

Get notified about new Customer Experience Manager jobs in Islands District, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Experience Manager role at Hong Kong Disneyland

Join to apply for the Customer Experience Manager role at Hong Kong Disneyland

As a Customer Experience Manager, you will be the champion of delivering positive, seamless, personalized, and magical experiences with the company’s products and services across all customer touchpoints—from digital platforms to in-resort interactions. This role blends strategic thinking with operational execution, using data-driven insights to enhance the customer journey and drive customer satisfaction. You’ll collaborate with various line of business including Sales, Marketing, Consumer Insights, Operations, Revenue Management and Technology to shape and elevate the end-to-end experience including pre-arrival, on-site and post-arrival, ensuring every interaction reflects the Disney standard of excellence.
Responsibilities

• Collect and analyze customer feedback and operational data to identify trends and propose actionable improvements.
• Design and refine customer journeys across digital and physical channels (e.g., website, mobile app, WeChat, call center, in-resort) to ensure consistency and personalization.
• Develop and implement customer experience strategies aligned with business goals and customer expectations. Lead cross-functional initiatives to enhance the ease of trip planning and the overall customer journey of HK Disneyland.
• Evaluate the effectiveness of Customer Experience (CX) initiatives using dashboards and reports. Monitor KPIs and business impact to ensure continuous improvement.
• Oversee customer service team or vendor to ensure high-quality service delivery and operational excellence.
  

• Bachelor’s degree in Business, Hospitality, Tourism, Marketing, Computer Science or other relevant disciplines.
• Minimum 5 years in customer operations, customer experience, or related fields
• Proven experience managing cross-functional projects and working with operational teams
• Preferred experience in a multinational company with a track record of successful CX initiatives
• Strong analytical and problem-solving skills with experience in data tools and dashboards
• Proficient in Cantonese and English, Putonghua is preferred
• Familiarity with customer journey mapping and experience design principles
• Proficient in Microsoft Office and data analytics tools
• Customer-centric mindset, results-driven, and self-motivated
• Strong collaboration and stakeholder management skills
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Advertising
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Hong Kong Disneyland by 2x

Get notified about new Customer Experience Manager jobs in Islands District, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

CX Journey Analytics & Strategy

1. Lead end-to-end customer journey mapping across all touchpoints (purchase, inquiries, renewals, claims).
2. Develop a robust customer segmentation framework beyond demographics and past purchase history, incorporating lifestyle and behavioral data.
3. Oversee the implementation of predictive analytics for customer lifetime value modeling.
4. Collaborate with IT to establish a unified customer data platform that connects all touchpoints.
5. Work with the Customer Growth Team to build a holistic view of the customer journey, enabling leads to convert into customers.

1. Lead the Customer Optimization Team to design and implement campaigns that enhance customer experience across all touchpoints (post-purchase, renewals, claims).
2. Provide strategic guidance to assistant managers in developing retention, cross-sell/upsell, and engagement programs.

CX Journey Analytics & Strategy

• Lead end-to-end customer journey mapping across all touchpoints (purchase, inquiries, renewals, claims).
• Develop a robust customer segmentation framework beyond demographics and past purchase history, incorporating lifestyle and behavioral data.
• Oversee the implementation of predictive analytics for customer lifetime value modeling.
• Collaborate with IT to establish a unified customer data platform that connects all touchpoints.
• Work with the Customer Growth Team to build a holistic view of the customer journey, enabling leads to convert into customers.

• Lead the Customer Optimization Team to design and implement campaigns that enhance customer experience across all touchpoints (post-purchase, renewals, claims).
• Provide strategic guidance to assistant managers in developing retention, cross-sell/upsell, and engagement programs.