96 l2 Support jobs in Hong Kong

Who are we?

Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call
: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews
(the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

Case study
: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you

Job Description
Responsibilities:

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Liaises with clients, other IT support groups and 3rd party providers when necessary.
• Performs staging of PCs, IMAC (Install, Move, Add and Change).
• Conducts hardware and software maintenance and support.
• Troubleshoots and resolves PC incidents and/or VIP requests.
• Assists local Server Team when server maintenance is required.
• Special events coverage/Conference support.
• Local network support and/or assists centralized Network team.

Requirements:

• Proven work experience as an IT Support Engineer or similar role.
• Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
• Ability to build software images for laptops and desktops.
• Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
• Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Familiarity with documenting the implementation of Helpdesk requests/issues through the company's ticketing system.
• Technical coaching and mentoring skills to support other help-desk employees.
• Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
• Fluent Cantonese and English.

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call
: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews
(the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

Case study
: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you

Job Description
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career aspirations within a fast-growing organization.

Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in your field, but above all, being an ambassador of our company to clients, thanks to:

• Strong interpersonal skills and the ability to build genuine trust-based relationships with our clients, fully understanding their challenges and needs.
• Curiosity and a desire to learn, as we support more than 1,000 clients from all sectors worldwide.

Your missions

• Provide second-line investigation and diagnosis for incidents and service requests
• Resolve and close incidents/service requests in line with help desk procedures and allocated timelines
• Escalate unresolved incidents/service requests within agreed timescales
• Liaise with clients, other IT support groups, and third-party providers when necessary
• Perform staging of PCs and IMAC (Install, Move, Add, Change) activities
• Conduct hardware and software maintenance and support
• Troubleshoot and resolve PC incidents and/or VIP requests
• Assist the local Server Team during server maintenance activities
• Provide support for special events and conferences
• Deliver local network support and/or assist the centralized Network team

Your profile

• Proven work experience as an IT Support Engineer or in a similar role
• Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues
• Ability to build software images for laptops and desktops
• Strong communication skills to provide technical assistance via phone or email
• Experience in performing remote troubleshooting using diagnostic techniques and pertinent questions
• Familiarity with documenting Helpdesk requests/issues through the company's ticketing system
• Technical coaching and mentoring skills to support other help-desk team members
• Knowledge of desktop configuration management and maintaining accurate IT equipment inventory
• Academic background: degree in computer science, information technology, or a related field
• Fluent Cantonese and English
• Ability to demonstrate analytical thinking, autonomy, and a collaborative mindset in a fast-paced environment

What We Offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• Strong commitments to CSR, notably through participation in our WeCare Together program

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Responsibilities

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users' enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years' working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

• Minimum of 2 years' experience in end-user technical support
• Proven background in IT support or a related technical field
• Strong analytical and communication abilities
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Familiarity with help desk ticketing systems
• Ability to deliver effective technical assistance to both internal users and external clients
• Sound knowledge of IT networking fundamentals
• Excellent interpersonal and communication skills
• Willingness to work outside regular office hours, including weekends and public holidays
• Able to work independently

• Troubleshoot and resolve hardware and software issues
• Run system update
• Maintain accurate records in equipment inventory and rack management systems
• Conduct user training sessions on software tools and applications
• Keep system documentation up to date
• Escalate complex issues to higher-level support teams as needed
• Adhere to established procedures, instructions, and checklists to ensure quality service delivery
• Handle client requests and ad-hoc tasks efficiently and promptly
• Perform other duties as assigned by supervisors

Information Technology Help Desk Support (Permanent position)

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users’ enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years’ working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

• Associate

• Full-time

• Information Technology

• Investment Banking

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users’ enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years’ working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

• Associate

• Full-time

• Information Technology

• Investment Banking

About the Role:

We are seeking a proactive IT Support Analyst to join our regional technology team. This role provides Level 1 to Level 2 technical support across our offices in Hong Kong and Singapore, ensuring smooth day-to-day IT operations in a fast-paced financial services environment.

Key Responsibilities:

• You'll provide first and second-line support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems via phone, email, remote tools, and in-person.
• Support end-user devices including desktops, laptops, mobile devices, and peripherals.
• Assist with onboarding/offboarding processes including account setup and equipment provisioning.
• Maintain documentation of support requests and resolutions.
• Collaborate with regional and global IT teams to escalate and resolve complex issues.
• Ensure compliance with internal IT policies and security standards.

Requirements:

• Proven experience in IT support, ideally within financial services or a corporate environment.
• Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications.
• Familiarity with networking concepts, VPNs, and remote access tools.
• Fluent in English and Cantonese (spoken and written);
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Willingness to occasionally support out-of-hours or weekend work if required.

What We Offer:

• A dynamic and collaborative work environment.
• Exposure to regional IT operations and enterprise technologies.
• Opportunities for professional development and career growth.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply.

Technical Support

Location: Hong Kong (Onsite)

Department: Marketing & Commercial

Type: Full-Time

Report to: CMO

We are seeking Technical Support to deliver technical expertise for our immersive streaming technology. The ideal candidate will develop deep product expertise and provide technical support throughout the entire customer lifecycle. This role requires exceptional communication skills, technical aptitude, and a passion for translating technology into clear value propositions and solutions that enable customer success in the metaverse space.

Key Responsibilities:

Product Expertise, Technical Support & Market Intelligence

• Provide technical expertise during the entire customer journey, including product demos, and technical support
• Develop comprehensive knowledge of our immersive streaming technology, becoming the go-to expert for product capabilities, technical specifications, and competitive differentiation
• Collaborate with R&D to understand product roadmaps and communicate market requirements back to the development team
• Translate technical product capabilities into clear benefits and value propositions for market needs
• Create product content, including technical documentation, product guides and solution architectures.
• Create and deliver product training for internal teams to ensure consistent messaging and technical understanding

Job Requirements:

Education & Professional Experience

• Bachelor's degree in Computer Science, IT, Engineering, or related field
• Minimum 3 years of experience in the IT / Technology industry
• Experience in SaaS / PaaS, Cloud, developer tools or immersive tech is highly valued

Technical & Industry Knowledge

• Hands-on knowledge of product implementation cycles and technical onboarding processes
• Proficiency in computer operating systems, including Linux installation/basic configuration and Windows environment management
• Experience with MySQL and other relational database products
• Experienced in the installation and configuration of Redis, well-versed in its basic concepts and operational commands, and capable of making reasonable configurations and optimizations based on requirements.
• Practical knowledge of Nginx configuration and administration
• Solid understanding of networking concepts and ability to diagnose common network issues
• Development experience in Java, C++, Android, iOS, or Vue is preferred
• Experience with virtualization, disaster recovery, or storage solutions is preferred

Skills & Attributes

• Technical aptitude with excellent communication skills to bridge technical and business requirements
• Exceptional communication skills with the ability to translate technical information into compelling narratives
• Collaborative mindset with the ability to work effectively across multiple departments
• Business fluency in English; additional languages are a plus

Application:

Interested candidates can apply with your resume, including current and expected salary package.

Data Privacy Notice

All data received will be used for recruitment purposes only.

A Global Insurance Firm are looking for a Technical Support Specialist to join their team

This role will join the APAC wide team and you will be working on a variety of operation enhancements, provide Tier 1 and Tier 2 technical support for Amazon Connect and related telephony systems.

Requirements:

• Hands-on experience with Amazon Connect is mandatory
• 2+ years of experience in technical support or IT helpdesk roles, preferably in a contact center environment.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Excellent communication skills and a customer-first mindset.

Preferences:

• AWS services (Lambda, S3, CloudWatch), and telephony systems are preferred
• AWS certification (e.g., Cloud Practitioner or Solutions Architect)
• Insurance experience