47 l3 Support jobs in Hong Kong

Software Engineer - L3 Support

Hong Kong, Hong Kong Canonical

Posted 7 days ago

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Job Description

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Join to apply for the Software Engineer - L3 Support role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Engineer - L3 Support role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Hong Kong SAR $28,000.00-$5,500.00 3 weeks ago

Hong Kong SAR 4,800.00- 7,200.00 2 weeks ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

Software Developer (C++/ Crypto Trading) Software Engineer - Solutions Engineering Software Engineer (Python/Linux/Packaging) Software Engineer - Cross-platform C++ - Multipass

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Software Engineer - L3 Support

Hong Kong, Hong Kong Canonical

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Software Engineer - L3 Support role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Engineer - L3 Support role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Engineer - L3 Support to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Software Engineer” roles.

Hong Kong SAR $28,000.00-$5,500.00 3 weeks ago

Hong Kong SAR 4,800.00- 7,200.00 2 weeks ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

Software Developer (C++/ Crypto Trading) Software Engineer - Solutions Engineering Software Engineer (Python/Linux/Packaging) Software Engineer - Cross-platform C++ - Multipass

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Application Support Specialist

MIGSO-PCUBED

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

3 days ago Be among the first 25 applicants

Direct message the job poster from MIGSO-PCUBED

Finance & Human Resource Officer at MI-GSO | PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

  • Operational Excellence:
  • Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
  • Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
  • Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
  • Perform morning and weekend checks with global teams to ensure system readiness.
  • Stakeholder Engagement:
  • Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
  • Service Implementation and Management:
  • Participate in the rollout and management of new services.
  • Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
  • Act as the initial point of contact for incident management queries and escalations.
  • Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
  • Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
  • Update the wiki post-incident to document known errors and workarounds for the support team.
  • Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
  • Coordinate and participate in annual disaster recovery drills.
  • Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

  • University qualification with IT Major
  • Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

  • Technical and Behavioural Competencies:
  • Communication and Interpersonal Skills:
  • Excellent interpersonal and communication abilities.
  • Strong analytical and problem-solving skills.
  • Effective prioritization and ability to work in fast-paced environments.
  • Adaptability and Initiative:
  • Ability to manage and adapt to changes and complexity confidently.
  • Takes initiative, self-learner, diligent, dependable, and result-driven team player.
  • Self-sufficient drive to work around obstacles sustainably.
  • Technical Knowledge:
  • Demonstrable strong working knowledge of the ITIL Service Management framework.
  • Working knowledge of UNIX and Linux operating systems.
  • Proficient in SQL and Shell scripting.
  • Experience managing platforms in Linux and Windows environments.
  • Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
  • Understanding and experience with Agile methodology.
  • Global and Organizational Skills:
  • Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
  • Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

  • Domain Knowledge:
  • Strong understanding of APAC equities markets and prime brokerage business.
  • Technical Expertise:
  • Experience with Java, Kafka, Python, and Kubernetes.
Seniority level
  • Seniority level Executive
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Sign in to set job alerts for “Application Support Specialist” roles. Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support

Wan Chai District, Hong Kong SAR 3 days ago

Senior Technical Systems Engineer, Data Center & Cloud (1 year contract) GenAI / AI specialist | 3 openings (Fresh grad welcome) | HKD 20K - HKD 33K per month

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

Engineer/ Senior Engineer, Treasury Technology Technical Engineering Graduate Programme - Hong Kong

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Application Support Engineer

Sopra Steria

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.

Responsibilities:

The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

  • Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
  • Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement
  • Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
  • Analyze business requirement and provide support & solution
  • Assist in project rollout and communicate timelines to business stakeholders.
  • Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
  • Maintain high availability of systems by continuously monitoring operation and performance.
  • Coordinate with IT Security and Infrastructure team to build and maintain the platform
  • Follow ITIL Application Support methodology to carry out incident and system change management procedures.
  • Participate in support roster. Shift duty, weekend and holiday work as per requirements

Requirements

Competencies Required:

  • Degree in IT/Computer Science with minimum 5 years of experience in Application Support
  • Experience in web-based application, web analytics and data security
  • Hands on experience on SQL
  • Hands on experiences on Excel / VBA and Java
  • Hands on experiences on Linux and Windows OS
  • Good command of both English and Mandarin (must)
  • Process automation with Python and Shell scripting (not a must, but a plus)
  • Exposure to system monitoring tools like Dynatrace and Geneos
  • Self-learner, diligent, dependable and result driven team player
  • Working experience on fast paced environment is an added advantage
  • Good communication and interpersonal skills
  • Excellent problem-solving skill

Benefits

  • Regular team buildings
  • 18 leave days / Year
  • Health Insurance
  • Annual bonus
  • Working hours: from 9am to 6pm, Monday to Friday
  • E-learning and certifications paths

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Sopra Steria by 2x

Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Front Office Application Support - Global Buy Side Firm - Hong Kong Application Support - 5 to 15 years exp. - Buyside Investment Firm - Hong Kong Systems Analyst (Information Technology) – Application Development and Support

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 week ago

Market Data Production Support Engineer, Director P3 - Technology Field Applications Engineer - Gate Driver VP/AVP, Application Support - Investment Bank

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Application Support Specialist

Hong Kong, Hong Kong MIGSO-PCUBED

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

3 days ago Be among the first 25 applicants

Direct message the job poster from MIGSO-PCUBED

Finance & Human Resource Officer at MI-GSO | PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

  • Operational Excellence:
  • Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
  • Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
  • Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
  • Perform morning and weekend checks with global teams to ensure system readiness.
  • Stakeholder Engagement:
  • Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
  • Service Implementation and Management:
  • Participate in the rollout and management of new services.
  • Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
  • Act as the initial point of contact for incident management queries and escalations.
  • Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
  • Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
  • Update the wiki post-incident to document known errors and workarounds for the support team.
  • Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
  • Coordinate and participate in annual disaster recovery drills.
  • Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

  • University qualification with IT Major
  • Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

  • Technical and Behavioural Competencies:
  • Communication and Interpersonal Skills:
  • Excellent interpersonal and communication abilities.
  • Strong analytical and problem-solving skills.
  • Effective prioritization and ability to work in fast-paced environments.
  • Adaptability and Initiative:
  • Ability to manage and adapt to changes and complexity confidently.
  • Takes initiative, self-learner, diligent, dependable, and result-driven team player.
  • Self-sufficient drive to work around obstacles sustainably.
  • Technical Knowledge:
  • Demonstrable strong working knowledge of the ITIL Service Management framework.
  • Working knowledge of UNIX and Linux operating systems.
  • Proficient in SQL and Shell scripting.
  • Experience managing platforms in Linux and Windows environments.
  • Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
  • Understanding and experience with Agile methodology.
  • Global and Organizational Skills:
  • Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
  • Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

  • Domain Knowledge:
  • Strong understanding of APAC equities markets and prime brokerage business.
  • Technical Expertise:
  • Experience with Java, Kafka, Python, and Kubernetes.
Seniority level
  • Seniority level Executive
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Sign in to set job alerts for “Application Support Specialist” roles. Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support

Wan Chai District, Hong Kong SAR 3 days ago

Senior Technical Systems Engineer, Data Center & Cloud (1 year contract) GenAI / AI specialist | 3 openings (Fresh grad welcome) | HKD 20K - HKD 33K per month

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

Engineer/ Senior Engineer, Treasury Technology Technical Engineering Graduate Programme - Hong Kong

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Application Support Engineer

Hong Kong, Hong Kong Sopra Steria

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.
Responsibilities:
The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

  • Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
  • Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement
  • Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
  • Analyze business requirement and provide support & solution
  • Assist in project rollout and communicate timelines to business stakeholders.
  • Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
  • Maintain high availability of systems by continuously monitoring operation and performance.
  • Coordinate with IT Security and Infrastructure team to build and maintain the platform
  • Follow ITIL Application Support methodology to carry out incident and system change management procedures.
  • Participate in support roster. Shift duty, weekend and holiday work as per requirements
Requirements
Competencies Required:
  • Degree in IT/Computer Science with minimum 5 years of experience in Application Support
  • Experience in web-based application, web analytics and data security
  • Hands on experience on SQL
  • Hands on experiences on Excel / VBA and Java
  • Hands on experiences on Linux and Windows OS
  • Good command of both English and Mandarin (must)
  • Process automation with Python and Shell scripting (not a must, but a plus)
  • Exposure to system monitoring tools like Dynatrace and Geneos
  • Self-learner, diligent, dependable and result driven team player
  • Working experience on fast paced environment is an added advantage
  • Good communication and interpersonal skills
  • Excellent problem-solving skill
Benefits
  • Regular team buildings
  • 18 leave days / Year
  • Health Insurance
  • Annual bonus
  • Working hours: from 9am to 6pm, Monday to Friday
  • E-learning and certifications paths
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Sopra Steria by 2x

Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Front Office Application Support - Global Buy Side Firm - Hong Kong Application Support - 5 to 15 years exp. - Buyside Investment Firm - Hong Kong Systems Analyst (Information Technology) – Application Development and Support

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 week ago

Market Data Production Support Engineer, Director P3 - Technology Field Applications Engineer - Gate Driver VP/AVP, Application Support - Investment Bank

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This advertiser has chosen not to accept applicants from your region.

Trading Application Support Engineer

Flow Traders

Posted today

Job Viewed

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Job Description

Join to apply for the Trading Application Support Engineer role at Flow Traders

2 days ago Be among the first 25 applicants

Join to apply for the Trading Application Support Engineer role at Flow Traders

Flow Traders is looking for a motivated individual with a strong interest in technology and financial markets to join our APAC Application Support team. The applicant must have an enterprising mind-set with the ability to manage multiple responsibilities and demands. You will be working with highly skilled and motivated colleagues such as Traders, Developers, and System Engineers in order to achieve a common goal.

As a member of our Application Support team, you will provide hands-on support to our traders in order to safeguard the performance and stability of our proprietary trading systems. Additionally, you will participate in projects, advise on structural improvements, and monitor trends within your area of expertise to capitalise on the opportunities afforded by new technologies.

What You Will Do

  • Respond quickly to any technical issues affecting in-house trading applications
  • Optimize our infrastructure for business needs
  • Utilise project- and change-management tools to maintain and configure trading infrastructure
  • Analyse and enhance exchange connectivity
  • Investigate latency issues and bottlenecks. Collaborate with stakeholders to resolve latency issues and improve overall system efficiency
  • Monitor and document trading applications and IT infrastructure
  • Collaborate with developers to design new and improved in-house applications

What You Will Need To Succeed

  • Working knowledge and keen interest in Unix/Linux and Windows operating systems
  • Prior experience in the financial services industry
  • Proficiency with scripting languages, such as bash and Python
  • Basic networking knowledge (TCP/IP, routing, multicast, etc.)
  • Excellent communication skills, with a service-oriented attitude
  • Ability to work in a fast-paced environment with a strong sense of urgency
  • Strong organisational, analytical, and problem-solving skills

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Industries Software Development

Referrals increase your chances of interviewing at Flow Traders by 2x

Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Application Support Engineer – Elite Quant Fund – Singapore - Up to $1,200,000+ Exceptional benefits/bonus package Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support Technical Support Engineer - IT (Networking / Unified Communications)

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$0,000.00-HK 80,000.00 1 week ago

Equity Derivatives Application Support Engineer (Vice President) Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 day ago

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About the latest L3 support Jobs in Hong Kong !

Application Support Analyst - Technology

Kai Tak Sports Park

Posted 10 days ago

Job Viewed

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Job Description

Application Support Analyst - Technology

About The Role

We are seeking a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) , Hong Kong's largest and most iconic sports and entertainment venue.

This role involves supporting mission-critical systems such as ticketing, mobile applications, and the Venue Booking System (VBS). You will handle day-to-day support and real-time event operations , collaborating with vendors and business teams to ensure seamless experiences for users and event operators.

Key Responsibilities
  • Provide technical and application support for KTSP's core systems, including:
    • Ticketing platforms
    • Mobile/web applications
    • API Management Platform
    • Venue Booking System (VBS) for facility reservations and sports programme enrollments
  • Perform incident diagnosis and troubleshooting, working with vendors to resolve issues efficiently.
  • Monitor system performance and logs, especially during high-volume periods and events.
  • Assist in change management, testing, and release coordination for application updates and patches.
  • Engage with internal users and frontline staff to gather feedback and understand workflow needs.
  • Identify areas for application and user experience improvements.
  • Maintain clear documentation, user manuals, and support procedures.
  • Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.
Requirements
  • Degree in Information Technology or a related discipline.
  • Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
  • Hands-on experience supporting web or mobile platforms, ideally customer-facing.
  • Knowledge of:
    • Windows OS, networking basics
    • Web technologies (HTML, JSON, APIs)
    • Databases (e.g., SQL, MySQL) and application logs
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Excellent communication skills in both English and Chinese (spoken and written).
  • Self-motivated with a service-oriented mindset and willingness to learn.
  • Ability to work independently and in a fast-paced, event-driven environment.
Nice to Have
  • Experience with event tech, ticketing systems, or SaaS platforms.
  • Exposure to systems like VBS, CRM tools, or POS.
  • Knowledge of ITSM tools (e.g., Jira, ServiceNow) or log monitoring systems.
  • Familiarity with Agile or DevOps practices.
Why Join Us?

At Kai Tak Sports Park , you'll support a world-class venue that hosts sports, concerts, and community events.

What Makes This Opportunity Unique

  • Excitement & Impact: Support major live events, professional sports matches, and public programmes.
  • Diverse Tech Exposure: Work with multiple systems including mobile apps, ticketing, VBS, integrations, and real-time dashboards.
  • Collaborative Culture: Join a dynamic team that values your ideas and initiative.
  • Growth & Learning: Gain hands-on experience with modern tech stacks and system integration challenges.
  • Perks: Occasional access to venue events, modern working environment, and staff recreation options.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Events Services

This job is active and accepting applications.

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This advertiser has chosen not to accept applicants from your region.

Trading Application Support Engineer

Hong Kong, Hong Kong Flow Traders

Posted today

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Job Description

Join to apply for the Trading Application Support Engineer role at Flow Traders

2 days ago Be among the first 25 applicants

Join to apply for the Trading Application Support Engineer role at Flow Traders

Flow Traders is looking for a motivated individual with a strong interest in technology and financial markets to join our APAC Application Support team. The applicant must have an enterprising mind-set with the ability to manage multiple responsibilities and demands. You will be working with highly skilled and motivated colleagues such as Traders, Developers, and System Engineers in order to achieve a common goal.
As a member of our Application Support team, you will provide hands-on support to our traders in order to safeguard the performance and stability of our proprietary trading systems. Additionally, you will participate in projects, advise on structural improvements, and monitor trends within your area of expertise to capitalise on the opportunities afforded by new technologies.
What You Will Do

  • Respond quickly to any technical issues affecting in-house trading applications
  • Optimize our infrastructure for business needs
  • Utilise project- and change-management tools to maintain and configure trading infrastructure
  • Analyse and enhance exchange connectivity
  • Investigate latency issues and bottlenecks. Collaborate with stakeholders to resolve latency issues and improve overall system efficiency
  • Monitor and document trading applications and IT infrastructure
  • Collaborate with developers to design new and improved in-house applications
What You Will Need To Succeed
  • Working knowledge and keen interest in Unix/Linux and Windows operating systems
  • Prior experience in the financial services industry
  • Proficiency with scripting languages, such as bash and Python
  • Basic networking knowledge (TCP/IP, routing, multicast, etc.)
  • Excellent communication skills, with a service-oriented attitude
  • Ability to work in a fast-paced environment with a strong sense of urgency
  • Strong organisational, analytical, and problem-solving skills
Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Industries Software Development

Referrals increase your chances of interviewing at Flow Traders by 2x

Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Application Support Engineer – Elite Quant Fund – Singapore - Up to $1,200,000+ Exceptional benefits/bonus package Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support Technical Support Engineer - IT (Networking / Unified Communications)

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$0,000.00-HK 80,000.00 1 week ago

Equity Derivatives Application Support Engineer (Vice President) Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 day ago

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Application Support Analyst - Technology

Hong Kong, Hong Kong Kai Tak Sports Park

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Application Support Analyst - Technology

About The Role

We are seeking a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) , Hong Kong's largest and most iconic sports and entertainment venue.

This role involves supporting mission-critical systems such as ticketing, mobile applications, and the Venue Booking System (VBS). You will handle day-to-day support and real-time event operations , collaborating with vendors and business teams to ensure seamless experiences for users and event operators.

Key Responsibilities
  • Provide technical and application support for KTSP's core systems, including:
    • Ticketing platforms
    • Mobile/web applications
    • API Management Platform
    • Venue Booking System (VBS) for facility reservations and sports programme enrollments
  • Perform incident diagnosis and troubleshooting, working with vendors to resolve issues efficiently.
  • Monitor system performance and logs, especially during high-volume periods and events.
  • Assist in change management, testing, and release coordination for application updates and patches.
  • Engage with internal users and frontline staff to gather feedback and understand workflow needs.
  • Identify areas for application and user experience improvements.
  • Maintain clear documentation, user manuals, and support procedures.
  • Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.
Requirements
  • Degree in Information Technology or a related discipline.
  • Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
  • Hands-on experience supporting web or mobile platforms, ideally customer-facing.
  • Knowledge of:
    • Windows OS, networking basics
    • Web technologies (HTML, JSON, APIs)
    • Databases (e.g., SQL, MySQL) and application logs
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Excellent communication skills in both English and Chinese (spoken and written).
  • Self-motivated with a service-oriented mindset and willingness to learn.
  • Ability to work independently and in a fast-paced, event-driven environment.
Nice to Have
  • Experience with event tech, ticketing systems, or SaaS platforms.
  • Exposure to systems like VBS, CRM tools, or POS.
  • Knowledge of ITSM tools (e.g., Jira, ServiceNow) or log monitoring systems.
  • Familiarity with Agile or DevOps practices.
Why Join Us?

At Kai Tak Sports Park , you'll support a world-class venue that hosts sports, concerts, and community events.

What Makes This Opportunity Unique

  • Excitement & Impact: Support major live events, professional sports matches, and public programmes.
  • Diverse Tech Exposure: Work with multiple systems including mobile apps, ticketing, VBS, integrations, and real-time dashboards.
  • Collaborative Culture: Join a dynamic team that values your ideas and initiative.
  • Growth & Learning: Gain hands-on experience with modern tech stacks and system integration challenges.
  • Perks: Occasional access to venue events, modern working environment, and staff recreation options.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Events Services

This job is active and accepting applications.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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