6 Lab Management jobs in Hong Kong

Lab Manager - Hardlines - (Temp role) - Urgent Hire
We are seeking an experienced, hands-on Temporary Lab Manager to oversee daily operations of our Mechanical Testing Labs across Asia. This is a critical, urgent, short-term leadership role to ensure seamless lab operations, compliance, testing throughput, and cross-regional coordination during a transitional period. The ideal candidate has a background in furniture, toys, or hardline consumer products, with proven experience managing technical testing teams in a multi-site, fast-paced environment

Responsibilities
:

• Maintain lab safety, calibration, equipment upkeep, and ISO/testing protocol compliance.
• Act as the main escalation point for technical issues, client queries, and reporting.
• Liaise with QA, R&D, and Product teams to align testing priorities and resolve bottlenecks.
• Prepare daily/weekly operational reports and flag risks to senior management.
• Support onboarding/training of new lab technicians as needed.
• Ensure smooth handover at end of contract.

Requirements
:

• Immediate availability - must be able to start within 1-2 weeks.
• 15+ years' experience in mechanical testing labs, preferably in furniture, toys, or hardline consumer goods.
• Proven track record managing multi-site or multi-country technical teams.
• Strong knowledge of mechanical testing standards (e.g., ASTM, EN, ISO, CPSIA, etc.).
• Excellent communication and coordination skills across cultures and time zones.
• Fluent in English, and Chinese.
• Comfortable working in fast-paced, ambiguous, or transitional environments.
• Working location: Kowloon, Hong Kong

Suitable candidates should apply immediately

We are also open to retired candidates with relevant who wish to further find a flexible short-term job.

Overview

Lab Manager - Hardlines - (Temp role) - Urgent Hire! We are seeking an experienced, hands-on Temporary Lab Manager to oversee daily operations of our Mechanical Testing Labs across Asia. This is a critical, urgent, short-term leadership role to ensure seamless lab operations, compliance, testing throughput, and cross-regional coordination during a transitional period. The ideal candidate has a background in furniture, toys, or hardline consumer products, with proven experience managing technical testing teams in a multi-site, fast-paced environment.

• Maintain lab safety, calibration, equipment upkeep, and ISO/testing protocol compliance.
• Act as the main escalation point for technical issues, client queries, and reporting.
• Liaise with QA, R&D, and Product teams to align testing priorities and resolve bottlenecks.
• Prepare daily/weekly operational reports and flag risks to senior management.
• Support onboarding/training of new lab technicians as needed.
• Ensure smooth handover at end of contract.

• Immediate availability - must be able to start within 1-2 weeks.
• 15+ years' experience in mechanical testing labs, preferably in furniture, toys, or hardline consumer goods.
• Proven track record managing multi-site or multi-country technical teams.
• Strong knowledge of mechanical testing standards (e.g., ASTM, EN, ISO, CPSIA, etc.).
• Excellent communication and coordination skills across cultures and time zones.
• Fluent in English, and Chinese.
• Comfortable working in fast-paced, ambiguous, or transitional environments.
• Working location: Kowloon, Hong Kong

• Mid-Senior level

• Full-time

• Engineering, Manufacturing, and Quality Assurance

• Retail Appliances, Electrical, and Electronic Equipment

Lab Manager - Hardlines - (Temp role) - Urgent Hire! We are seeking an experienced, hands-on Temporary Lab Manager to oversee daily operations of our Mechanical Testing Labs across Asia. This is a critical, urgent, short-term leadership role to ensure seamless lab operations, compliance, testing throughput, and cross-regional coordination during a transitional period. The ideal candidate has a background in furniture, toys, or hardline consumer products, with proven experience managing technical testing teams in a multi-site, fast-paced environment.

• Maintain lab safety, calibration, equipment upkeep, and ISO/testing protocol compliance.
• Act as the main escalation point for technical issues, client queries, and reporting.
• Liaise with QA, R&D, and Product teams to align testing priorities and resolve bottlenecks.
• Prepare daily/weekly operational reports and flag risks to senior management.
• Support onboarding/training of new lab technicians as needed.
• Ensure smooth handover at end of contract.

• Immediate availability - must be able to start within 1-2 weeks.
• 15+ years' experience in mechanical testing labs, preferably in furniture, toys, or hardline consumer goods.
• Proven track record managing multi-site or multi-country technical teams.
• Strong knowledge of mechanical testing standards (e.g., ASTM, EN, ISO, CPSIA, etc.).
• Excellent communication and coordination skills across cultures and time zones.
• Fluent in English, and Chinese.
• Comfortable working in fast-paced, ambiguous, or transitional environments.
• Working location: Kowloon, Hong Kong

• Mid-Senior level

• Full-time

• Engineering, Manufacturing, and Quality Assurance

• Retail Appliances, Electrical, and Electronic Equipment

Assist in an established laboratory and provision of related facilities, operation and maintenance of the laboratory, procurement of laboratory equipment and regents; manage inventory of laboratory equipment and items; maintain and operate all shared laboratory facilities; establish and maintain laboratory standard operating procedures; and assist in the R&D projects where required.

Applicants should have a bachelor's degree, preferably in biological or biomedical sciences, at least 3-4 years' relevant experience; knowledge in laboratory setting and practice will be an asset. A team player with a story sense of responsibility, independent, good interpersonal and problem-solving skills; knowledge in general laboratory and research equipment management and competent in MS Office is preferable. On-the-job training will be provided.

A highly competitive salary will be commensurate with qualification and experience in addition to medical and dental benefits as well as annual leave. The appointment will be offered on a contract basis, renewable subject to mutual agreement and performance.

Applicants should submit their up-to-date CV and cover letter with salary expectation and availability. We thank applicants for their interest, but advise that only shortlisted candidates will be notified of the results of their applications. Review of applications will commence shortly and continue until the position is filled.

The information provided will be kept confidential and be used for recruitment and other employment-related purposes. We are an equal opportunity employer and welcome applications from all qualified candidates.

Role Introduction

Reports to:
Global Head of Customer Contact

Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become "one of the world's greatest service brand", with significant investment being made on technology, innovation, people and organisational development.

In this role, you will lead the Innovation Lab within the Customer Contact department, driving initiatives to enhance customer experience, optimise revenue, and deliver cost efficiencies. This role involves managing a team of innovators, collaborating with various departments, and implementing cutting-edge solutions to improve customer interactions.

Key Responsibilities

• Leadership and Management: Lead and manage the Innovation Lab team, including Advisors and Leads, ensuring insights are representative of the entire department
• Project Business support: Oversee the development and implementation of innovative projects, such as Conversational IVR/ Voice Bots, Integrated Agent desktop, Voice Biometrics etc
• Customer Experience Improvement: Propose and implement new ideas to improve customer experience, such as reducing idle time and enhancing call flow designs
• Collaboration: Work closely with the Genesys team and other departments to ensure seamless integration of new solutions
• Performance Monitoring: Monitor agent productivity and customer satisfaction, using tools like Service Level Agreement features to track Average Handle Time and productivity by hubs. Justify Return on Investment and support benefits realization
• Innovation: Drive the development of new technologies and processes, including Robotic Process Automation and AI initiatives, to streamline operations and reduce manpower requirements. Support the development of voice bots using customer intent
• Drafting User Requirements: Collaborate with stakeholders to gather and draft detailed user requirements for new systems and processes, ensuring they meet business needs and enhance customer experience
• Experience Design: Design and implement user experiences that are intuitive and effective, leveraging feedback and data to continuously improve
• Reporting: Provide regular updates on project status, performance metrics, and innovation outcomes to senior management

Requirements

• Tertiary educated with minimum 10-12 years of Contact Centre or Service Delivery experience in a leadership role
• Significant exposure on the business side on some of the technologies like Conversational IVR, AI, Salesforce, Genesys etc
• Excellent communication and interpersonal skills with strong product management skills
• Good strategic agility and strong influencing skills
• Rigorous analytical and problem solving skills
• Driver of change and collaborative in approach
• Self-motivated and confident leader
• Good communication and interpersonal skills with excellent command of written and spoken English
• International travel to Customer Care Department sites will be required

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.