22 Language Program Manager jobs in Hong Kong
Senior Project Program Manager
Posted 4 days ago
Job Viewed
Job Description
We+ Asia Kowloon City District, Hong Kong SAR
Senior Project Program ManagerWe+ Asia Kowloon City District, Hong Kong SAR
Get AI-powered advice on this job and more exclusive features.
We are seeking a highly proactive and communicative Senior Project/Program Manager to lead the redevelopment of our client’s website in collaboration with the Oracle program team. As a key leader, you will drive cross-functional teams, manage stakeholders, and ensure the successful delivery of this high-visibility digital transformation project.
Main Responsibilities
- Project Leadership: Plan and execute the website redevelopment using Agile, Waterfall, or Hybrid methodologies, aligning with business and IT objectives.
- Stakeholder Management: Engage with Business, IT, Oracle teams, and vendors to secure resources and manage expectations.
- Governance & Delivery: Oversee project schedules, budgets, risks, and issues, ensuring adherence to best practices.
- Communication & Reporting: Provide clear updates to stakeholders, working groups, and steering committees.
- Risk & Change Management: Proactively mitigate risks and scope changes to ensure project success.
- Resource Planning: Coordinate internal and external teams to secure personnel and tools.
- Post-Implementation Review: Evaluate project success, user adoption, and business alignment post-launch.
Qualifications & Experience
- Bachelor’s degree in Business Administration, IT, Computer Science, or related field.
- 7+ years of project/program management experience, ideally in digital/web projects (Oracle experience a plus).
- Strong knowledge of Agile, Waterfall, and Hybrid methodologies.
- Proficiency in MS Project, JIRA, or similar tools.
- Excellent communication, negotiation, and leadership skills—must be assertive and engaging.
- Strong problem-solving and strategic planning abilities.
- PMP, PRINCE2, or similar certifications preferred.
- Experience with web applications, Oracle ecosystems, or stakeholder-heavy environments is a plus.
Why Join Us?
- Lead a high-impact digital transformation initiative with enterprise-wide visibility.
- Collaborate with a forward-thinking team in a dynamic, innovative environment.
- Shape the future of our client's digital presence and drive meaningful change.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries IT Services and IT Consulting and Utilities
Referrals increase your chances of interviewing at We+ Asia by 2x
Sign in to set job alerts for “Program Manager” roles. Director, Project Management, CEO Office Director / Associate Director Project Management (MEP) Senior Manager, Charities (Project Management, The Palace Museum in Beijing) Associate Director Project Management / Associate Director Construction Management Associate Director, Project Management – Global Custody Operations (Contract) Senior Program Manager, Exports Supply Chain, Amazon Global Logistics Senior Data & AI Program Manager - Data Science & Governance (Senior) Custody Manager, Project Management Associate Director, Process and Project Management, Wealth Solutions Operation Associate Director, Civil or Structural (Project Management Office) Associate Director, Mechanical, Electrical & Plumbing (Project Management Office) PROJECT ENGINEERING DIRECTOR - toy manufacturer (Quarry Bay) Healthcare Business Development Director - GC Project Technical Project Manager – Assistant Vice President – Program Delivery – IT Senior Manager, Property Design Management (Racecourse Projects) Insurance Project Manager / Programme Manager (Junior to Senior Level) Senior Manager/ Manager, Special Project (Project Management Office)Wan Chai District, Hong Kong SAR 3 weeks ago
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#J-18808-LjbffrSenior Project Program Manager
Posted 4 days ago
Job Viewed
Job Description
We+ Asia Kowloon City District, Hong Kong SAR
Senior Project Program ManagerWe+ Asia Kowloon City District, Hong Kong SAR
Get AI-powered advice on this job and more exclusive features.
We are seeking a highly proactive and communicative Senior Project/Program Manager to lead the redevelopment of our client’s website in collaboration with the Oracle program team. As a key leader, you will drive cross-functional teams, manage stakeholders, and ensure the successful delivery of this high-visibility digital transformation project.
Main Responsibilities
- Project Leadership: Plan and execute the website redevelopment using Agile, Waterfall, or Hybrid methodologies, aligning with business and IT objectives.
- Stakeholder Management: Engage with Business, IT, Oracle teams, and vendors to secure resources and manage expectations.
- Governance & Delivery: Oversee project schedules, budgets, risks, and issues, ensuring adherence to best practices.
- Communication & Reporting: Provide clear updates to stakeholders, working groups, and steering committees.
- Risk & Change Management: Proactively mitigate risks and scope changes to ensure project success.
- Resource Planning: Coordinate internal and external teams to secure personnel and tools.
- Post-Implementation Review: Evaluate project success, user adoption, and business alignment post-launch.
Qualifications & Experience
- Bachelor’s degree in Business Administration, IT, Computer Science, or related field.
- 7+ years of project/program management experience, ideally in digital/web projects (Oracle experience a plus).
- Strong knowledge of Agile, Waterfall, and Hybrid methodologies.
- Proficiency in MS Project, JIRA, or similar tools.
- Excellent communication, negotiation, and leadership skills—must be assertive and engaging.
- Strong problem-solving and strategic planning abilities.
- PMP, PRINCE2, or similar certifications preferred.
- Experience with web applications, Oracle ecosystems, or stakeholder-heavy environments is a plus.
Why Join Us?
- Lead a high-impact digital transformation initiative with enterprise-wide visibility.
- Collaborate with a forward-thinking team in a dynamic, innovative environment.
- Shape the future of our client's digital presence and drive meaningful change.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries IT Services and IT Consulting and Utilities
Referrals increase your chances of interviewing at We+ Asia by 2x
Sign in to set job alerts for “Program Manager” roles. Director, Project Management, CEO Office Director / Associate Director Project Management (MEP) Senior Manager, Charities (Project Management, The Palace Museum in Beijing) Associate Director Project Management / Associate Director Construction Management Associate Director, Project Management – Global Custody Operations (Contract) Senior Program Manager, Exports Supply Chain, Amazon Global Logistics Senior Data & AI Program Manager - Data Science & Governance (Senior) Custody Manager, Project Management Associate Director, Process and Project Management, Wealth Solutions Operation Associate Director, Civil or Structural (Project Management Office) Associate Director, Mechanical, Electrical & Plumbing (Project Management Office) PROJECT ENGINEERING DIRECTOR - toy manufacturer (Quarry Bay) Healthcare Business Development Director - GC Project Technical Project Manager – Assistant Vice President – Program Delivery – IT Senior Manager, Property Design Management (Racecourse Projects) Insurance Project Manager / Programme Manager (Junior to Senior Level) Senior Manager/ Manager, Special Project (Project Management Office)Wan Chai District, Hong Kong SAR 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrNGO - Assistant / Program Manager, Global Health
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the NGO - Assistant / Program Manager, Global Health role at ConnectedGroup
1 day ago Be among the first 25 applicants
Join to apply for the NGO - Assistant / Program Manager, Global Health role at ConnectedGroup
Direct message the job poster from ConnectedGroup
Executive Search | Running our 'low-bono' recruitment platform for not-for-profits | Unconventional Searches | Recruit4GoodWe have been assigned to support Hong Kong's largest charitable foundation with identifying key talent to support the growth of their team. We are working across multiple role types and subject matter specialisms, you can access all roles by searching #purposeproject on our Job Search page.
The Program Manager will be responsible for initiating, developing, managing, and overseeing global health (climate change and its impact, public health) programs focused from research and investigation to program delivery.
Responsibilities:
- Initiate, develop and implement research projects, and programs dedicated to global health.
- Collaborate with partners to produce and execute seminars, events and/or side programmes at major regional and international platforms.
- Coordinate and maintain day-to-day communications with fellow philanthropic foundations, multi-lateral organizaations, grantees and partners.
- Support the team on other duties and projects, as assigned by the supervisor.
Requirements:
- Bachelor's degree with 6+ years of professional experience in global health, public health research and/or program administration preferably in the Mainland, within multilateral or non-profit organizations.
- Solid track record in research and project management.
- Strong organisation skills with high self-motivation and exceptional attention to details
- Being able to multitask and work effectively both as a team player and independently to meet tight schedules.
- Excellent speaking and writing proficiency in Mandarin and English, Cantonese is highly desired.
- Excellent communication, interpersonal and influencing skills.
Candidates with less years of experience will be considered as Assistant Program Managers.
Interested candidates please click on Apply, kindly note only relevant parties will be contacted.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Civic and Social Organizations
Referrals increase your chances of interviewing at ConnectedGroup by 2x
Get notified about new Assistant Program Manager jobs in Hong Kong, Hong Kong SAR .
Assistant Learning and Development ManagerCentral & Western District, Hong Kong SAR 6 days ago
Senior / Regional Store Project Manager (Luxury Brand)Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 1 year ago
School of Humanities and Social Science - Executive Assistant Executive Assistant (Infection Prevention and Control)Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Chief of Staff & Executive Assistant to the CEO Deputy Financial Services Manager Trainee JAPANESE SPEAKING EXECUTIVE ASST (30K-32K X 13) - Japan MNC audio electronic brand owner & manufacturer (Tsuen Wan) Strategic Program Manager, Worker Survey NGO - Program Manager - Early Years Education program manager, Store Cost & Construction (12 months)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrNGO - Assistant / Program Manager, Global Health
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the NGO - Assistant / Program Manager, Global Health role at ConnectedGroup
1 day ago Be among the first 25 applicants
Join to apply for the NGO - Assistant / Program Manager, Global Health role at ConnectedGroup
Direct message the job poster from ConnectedGroup
Executive Search | Running our 'low-bono' recruitment platform for not-for-profits | Unconventional Searches | Recruit4GoodWe have been assigned to support Hong Kong's largest charitable foundation with identifying key talent to support the growth of their team. We are working across multiple role types and subject matter specialisms, you can access all roles by searching #purposeproject on our Job Search page.
The Program Manager will be responsible for initiating, developing, managing, and overseeing global health (climate change and its impact, public health) programs focused from research and investigation to program delivery.
Responsibilities:
- Initiate, develop and implement research projects, and programs dedicated to global health.
- Collaborate with partners to produce and execute seminars, events and/or side programmes at major regional and international platforms.
- Coordinate and maintain day-to-day communications with fellow philanthropic foundations, multi-lateral organizaations, grantees and partners.
- Support the team on other duties and projects, as assigned by the supervisor.
Requirements:
- Bachelor's degree with 6+ years of professional experience in global health, public health research and/or program administration preferably in the Mainland, within multilateral or non-profit organizations.
- Solid track record in research and project management.
- Strong organisation skills with high self-motivation and exceptional attention to details
- Being able to multitask and work effectively both as a team player and independently to meet tight schedules.
- Excellent speaking and writing proficiency in Mandarin and English, Cantonese is highly desired.
- Excellent communication, interpersonal and influencing skills.
Candidates with less years of experience will be considered as Assistant Program Managers.
Interested candidates please click on Apply, kindly note only relevant parties will be contacted.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Civic and Social Organizations
Referrals increase your chances of interviewing at ConnectedGroup by 2x
Get notified about new Assistant Program Manager jobs in Hong Kong, Hong Kong SAR .
Assistant Learning and Development ManagerCentral & Western District, Hong Kong SAR 6 days ago
Senior / Regional Store Project Manager (Luxury Brand)Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 1 year ago
School of Humanities and Social Science - Executive Assistant Executive Assistant (Infection Prevention and Control)Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Chief of Staff & Executive Assistant to the CEO Deputy Financial Services Manager Trainee JAPANESE SPEAKING EXECUTIVE ASST (30K-32K X 13) - Japan MNC audio electronic brand owner & manufacturer (Tsuen Wan) Strategic Program Manager, Worker Survey NGO - Program Manager - Early Years Education program manager, Store Cost & Construction (12 months)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Manager (CSM)/Service Program Manager (SPM)
Posted 6 days ago
Job Viewed
Job Description
Direct message the job poster from HCLTech
HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
___
The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as:
- Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure client's services and performance are aligned with the Customer’s business plans
- Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Responsibilities include:
- Business Relationship and Governance Management:
- Relationship Management
- Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as portal overview, training, access requests and ongoing Customer needs.
- Operational / Performance Management
- Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
- Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
- In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
- Identify ongoing benefits, opportunities, and innovation for continual service improvement
Skills and Qualifications
- 2-3 years of related service management experience
- Strong organizational, presentation, and problem-solving skills
- Demonstrated experience with verbal and written communication
- Business and Financial acumen
- Ability to communicate with multiple levels of leadership
- Preferred ITIL v4 Foundation Certification
- Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
Preferred:
ITIL Foundation Certification
Project Management Related Certifications
Lean Six Sigma Yellow Belt Certification, Qwik solver or Equivalent education.
Why Us?
- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkC
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x
Get notified about new Service Manager jobs in Hong Kong, Hong Kong SAR .
Service Quality Manager - Cards & Unsecured Lending (Assistant) Service Management Manager (ToB) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Service Manager - IT System ( Global IT Solutions firm) Service Excellence Manager/ AM, Insurance Operations Assistant Manager, Customer Relationship Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Quality Manager (Cargo Terminal Services) Claim Service Manager - Hang Seng Insurance (HK) Customer Relationship Manager (Customer Contact Centre) (HK) Regional Assistant Infrastructure Manager, APAC Solution Manager - ICT/Solutions Operations (Global Tech | Presales | 60k+ with 4-8m Bonus) Information Technology Service Delivery Manager Assistant Client Service Manager - Private Banking Department (HK) Assistant Customer Business Support Manager (Ref. No. CS-CIBD-ACBSM-LI) Logistics Executive (6-month contract; Maternity cover) Technical Manager (Security Operations) | HKD 850K - 1.1M | Inhouse + Perm Technical Service Manager, Network Security Senior Manager, Retail Banking Services, OperationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrLiquidity Program Manager, Asia Treasury (2-year contract)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Liquidity Program Manager, Asia Treasury (2-year contract) role at Manulife
Liquidity Program Manager, Asia Treasury (2-year contract)1 day ago Be among the first 25 applicants
Join to apply for the Liquidity Program Manager, Asia Treasury (2-year contract) role at Manulife
Get AI-powered advice on this job and more exclusive features.
Asia Treasury is a key business function that develops and implements liquidity management strategies, provides day-to-day support of treasury operations, as well as offers best practice cash management solutions for Manulife Asia. We safeguard Manulife’s cash assets by working closely with all Asia business units to ensure a robust control environment. Our goal includes developing effective and efficient cash management principles and delivering the Treasury’s target operating model and vision across Asia.
We are seeking a seasoned Liquidity Program Manager for a 24-month contract to support the rollout of the Asia Liquidity Optimization project. This role will evaluate existing liquidity management processes, design an optimal liquidity solution aligning with the core principles of the initiative and local business contexts, and implement the solution as a part of the project team.
The ideal candidate will possess strong analytical skills, a solid understanding of liquidity management, strong business acumen as well as the ability to collaborate with cross-functional teams.
Position Responsibilities
- Analyze inefficiencies in the current liquidity management for both operating and custody cash within the business entities of the Asia segment. Develop optimal solutions that minimize idle cash and maximize short-term investment incomes and implement the changes across all entities (including both insurance and non-insurance entities) throughout the Asia region, thereby generating additional financial values for the Company.
- Evaluate existing liquidity management processes and workflows to identify opportunities for enhancing cash efficiency in each entity.
- Understand the nature of cash retained by different entities and develop solutions to address cash inefficiency in various scenarios, incorporating core principles of the regional liquidity strategy and local business needs and requirements.
- Understand the banking infrastructure of different markets and liquidity products provided by banks and service providers to develop practical and feasible solutions.
- Clearly demonstrate financial costs and benefits, as well as efficiencies, in various analyses and communicate these to stakeholders.
- Act as the key liaison between Finance teams, Investment teams, Group functions and external vendors to align requirements and deliverables.
- Oversee UAT planning and execution to ensure a successful project launch and user adoption.
- Work with the project lead and project manager to support change management within Finance and related functions and/or business units.
- Minimum of 8–10 years of progressive experience in financial analysis and liquidity management.
- Solid understanding of cash management, liquidity, and risk management with familiarity in financial instruments, foreign exchange, and interest rates.
- Knowledge of treasury operations and processes in the insurance or asset management context.
- Strong analytical skills and experience to analyze complex cash flows and historical data to derive patterns and actionable insights.
- Proficiency in financial modeling and scenario analysis, with the ability to work with data in different formats from various sources. Proficiency in data analysis tools (e.g. Excel, Alteryx, PowerBI, or data visualization software).
- Critical thinking skills to assess situations and propose improvements. Good business acumen and strategic mindset, and attention to details with agile delivery.
- Strong verbal and written communication skills in English to convey technical information to non-technical stakeholders through clear and concise reports and presentations.
- Experience collaborating with various business functions, markets, and external parties.
- Ability to work independently and collaboratively in a fast-paced environment.
- Work ethics – strong sense of ownership and integrity to deliver as promised.
- CFA, CPA or equivalent certification is a plus.
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Sign in to set job alerts for “Program Manager” roles. Senior Operations Project Manager, Category Management-Global E-commerce Manager, Project Management & Digital TransformationHong Kong, Hong Kong SAR HK$60,000.00-HK$70,000.00 3 weeks ago
Senior Manager, Charities (Project Management, The Palace Museum in Beijing) Manager to Senior Manager, Basel Project Chief Project Manager / Senior Project Manager | Advisory Services Senior Program Manager, Employee Engagement Senior Program Manager, Employee Engagement Program Manager, Supply Chain management, Amazon Global Logistics, Exports Supply Chain Senior Service Delivery Manager / Global Alternative FundWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrLiquidity Program Manager, Asia Treasury (2-year contract)
Posted 17 days ago
Job Viewed
Job Description
We are seeking a seasoned Liquidity Program Manager for a 24-month contract to support the rollout of the Asia Liquidity Optimization project. This role will evaluate existing liquidity management processes, design an optimal liquidity solution aligning with the core principles of the initiative and local business contexts, and implement the solution as a part of the project team.
The ideal candidate will possess strong analytical skills, a solid understanding of liquidity management, strong business acumen as well as the ability to collaborate with cross-functional teams.
**Position Responsibilities**
+ Analyze inefficiencies in the current liquidity management for both operating and custody cash within the business entities of the Asia segment. Develop optimal solutions that minimize idle cash and maximize short-term investment incomes and implement the changes across all entities (including both insurance and non-insurance entities) throughout the Asia region, thereby generating additional financial values for the Company.
+ Evaluate existing liquidity management processes and workflows to identify opportunities for enhancing cash efficiency in each entity.
+ Understand the nature of cash retained by different entities and develop solutions to address cash inefficiency in various scenarios, incorporating core principles of the regional liquidity strategy and local business needs and requirements.
+ Understand the banking infrastructure of different markets and liquidity products provided by banks and service providers to develop practical and feasible solutions.
+ Clearly demonstrate financial costs and benefits, as well as efficiencies, in various analyses and communicate these to stakeholders.
+ Act as the key liaison between Finance teams, Investment teams, Group functions and external vendors to align requirements and deliverables.
+ Oversee UAT planning and execution to ensure a successful project launch and user adoption.
+ Work with the project lead and project manager to support change management within Finance and related functions and/or business units.
**Required Qualifications**
+ Minimum of 8-10 years of progressive experience in financial analysis and liquidity management.
+ Solid understanding of cash management, liquidity, and risk management with familiarity in financial instruments, foreign exchange, and interest rates.
+ Knowledge of treasury operations and processes in the insurance or asset management context.
+ Strong analytical skills and experience to analyze complex cash flows and historical data to derive patterns and actionable insights.
+ Proficiency in financial modeling and scenario analysis, with the ability to work with data in different formats from various sources. Proficiency in data analysis tools (e.g. Excel, Alteryx, PowerBI, or data visualization software).
+ Critical thinking skills to assess situations and propose improvements. Good business acumen and strategic mindset, and attention to details with agile delivery.
+ Strong verbal and written communication skills in English to convey technical information to non-technical stakeholders through clear and concise reports and presentations.
+ Experience collaborating with various business functions, markets, and external parties.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Work ethics - strong sense of ownership and integrity to deliver as promised.
+ CFA, CPA or equivalent certification is a plus.
**When you join our team**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
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About the latest Language program manager Jobs in Hong Kong !
Customer Service Manager (CSM)/Service Program Manager (SPM)
Posted 6 days ago
Job Viewed
Job Description
Direct message the job poster from HCLTech
HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
___
The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as:
- Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure client's services and performance are aligned with the Customer’s business plans
- Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Responsibilities include:
- Business Relationship and Governance Management:
- Relationship Management
- Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as portal overview, training, access requests and ongoing Customer needs.
- Operational / Performance Management
- Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
- Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
- In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
- Identify ongoing benefits, opportunities, and innovation for continual service improvement
Skills and Qualifications
- 2-3 years of related service management experience
- Strong organizational, presentation, and problem-solving skills
- Demonstrated experience with verbal and written communication
- Business and Financial acumen
- Ability to communicate with multiple levels of leadership
- Preferred ITIL v4 Foundation Certification
- Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
Preferred:
ITIL Foundation Certification
Project Management Related Certifications
Lean Six Sigma Yellow Belt Certification, Qwik solver or Equivalent education.
Why Us?
- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkC
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
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Get notified about new Service Manager jobs in Hong Kong, Hong Kong SAR .
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#J-18808-LjbffrLiquidity Program Manager, Asia Treasury (2-year contract)
Posted 9 days ago
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Join to apply for the Liquidity Program Manager, Asia Treasury (2-year contract) role at Manulife
Liquidity Program Manager, Asia Treasury (2-year contract)1 day ago Be among the first 25 applicants
Join to apply for the Liquidity Program Manager, Asia Treasury (2-year contract) role at Manulife
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Asia Treasury is a key business function that develops and implements liquidity management strategies, provides day-to-day support of treasury operations, as well as offers best practice cash management solutions for Manulife Asia. We safeguard Manulife’s cash assets by working closely with all Asia business units to ensure a robust control environment. Our goal includes developing effective and efficient cash management principles and delivering the Treasury’s target operating model and vision across Asia.
We are seeking a seasoned Liquidity Program Manager for a 24-month contract to support the rollout of the Asia Liquidity Optimization project. This role will evaluate existing liquidity management processes, design an optimal liquidity solution aligning with the core principles of the initiative and local business contexts, and implement the solution as a part of the project team.
The ideal candidate will possess strong analytical skills, a solid understanding of liquidity management, strong business acumen as well as the ability to collaborate with cross-functional teams.
Position Responsibilities
- Analyze inefficiencies in the current liquidity management for both operating and custody cash within the business entities of the Asia segment. Develop optimal solutions that minimize idle cash and maximize short-term investment incomes and implement the changes across all entities (including both insurance and non-insurance entities) throughout the Asia region, thereby generating additional financial values for the Company.
- Evaluate existing liquidity management processes and workflows to identify opportunities for enhancing cash efficiency in each entity.
- Understand the nature of cash retained by different entities and develop solutions to address cash inefficiency in various scenarios, incorporating core principles of the regional liquidity strategy and local business needs and requirements.
- Understand the banking infrastructure of different markets and liquidity products provided by banks and service providers to develop practical and feasible solutions.
- Clearly demonstrate financial costs and benefits, as well as efficiencies, in various analyses and communicate these to stakeholders.
- Act as the key liaison between Finance teams, Investment teams, Group functions and external vendors to align requirements and deliverables.
- Oversee UAT planning and execution to ensure a successful project launch and user adoption.
- Work with the project lead and project manager to support change management within Finance and related functions and/or business units.
- Minimum of 8–10 years of progressive experience in financial analysis and liquidity management.
- Solid understanding of cash management, liquidity, and risk management with familiarity in financial instruments, foreign exchange, and interest rates.
- Knowledge of treasury operations and processes in the insurance or asset management context.
- Strong analytical skills and experience to analyze complex cash flows and historical data to derive patterns and actionable insights.
- Proficiency in financial modeling and scenario analysis, with the ability to work with data in different formats from various sources. Proficiency in data analysis tools (e.g. Excel, Alteryx, PowerBI, or data visualization software).
- Critical thinking skills to assess situations and propose improvements. Good business acumen and strategic mindset, and attention to details with agile delivery.
- Strong verbal and written communication skills in English to convey technical information to non-technical stakeholders through clear and concise reports and presentations.
- Experience collaborating with various business functions, markets, and external parties.
- Ability to work independently and collaboratively in a fast-paced environment.
- Work ethics – strong sense of ownership and integrity to deliver as promised.
- CFA, CPA or equivalent certification is a plus.
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
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#J-18808-LjbffrBinance Accelerator Program - Product Manager, Cloud
Posted 10 days ago
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Join to apply for the Binance Accelerator Program - Product Manager, Cloud role at Binance .
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be part of the most influential company in the blockchain industry and contribute to the crypto revolution that is changing the world?
About Binance Accelerator ProgramThe Binance Accelerator Program is a fixed-term program designed for early career talent to gain immersive experience in the rapidly expanding Web3 space. Participants will experience life at Binance, understand behind-the-scenes operations of a leading blockchain ecosystem, and focus on networking and skill development to advance their careers. Learn about BAP Program HERE .
Who May ApplyCurrent university students and recent graduates.
Team IntroductionThe Central Product Team at Binance focuses on innovation and user experience, shaping core platforms and services that support Binance's global ecosystem. We aim to optimize user interactions and operational efficiency. If you’re passionate about building scalable, secure solutions to drive crypto adoption, join us to redefine the digital asset experience.
Responsibilities- Build data dashboards, define key business and product metrics, and write SQL queries to extract data from databases.
- Conduct user and industry research within the crypto space and compile findings into reports.
- Analyze exchange products and competitors, providing feedback on UI/UX design and user experience flows.
- Currently pursuing a Bachelor’s degree at a local university; preference for Year 2 or 3 students.
- Interest and understanding of the cryptocurrency industry.
- Proficiency in Excel and SQL.
- Excellent communication skills for effective collaboration with stakeholders.
- Detail-oriented, persistent, and proactive in task completion.
- Adaptable, open-minded, and comfortable working remotely in a fast-paced environment.
- Proficiency in English and Mandarin to coordinate with overseas partners.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job functions: Art/Creative, Design, and Product Management
- Industries: Technology, Information, and Internet
This job posting is active and available.
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