48 Linux jobs in Hong Kong

Join to apply for the System Administrator (Linux) role at Bank of China (Hong Kong) .

Responsibilities include:

1. Perform Linux system administration including system setup, backup, software installation, patch upgrade, system monitoring, and health checks.
2. Handle system troubleshooting and performance tuning.
3. Manage capacity monitoring for systems and applications.
4. Provide advice and consultancy to project teams on system architecture design.
5. Revise technical standard guidelines in compliance with internal IT audit regulations.
6. Serve as a technical advisor for junior system administrators.

Requirements:

• Degree in information technology, computer science, or related discipline.
• At least 2 years of experience in Redhat Linux 7/8 system administration.
• Strong knowledge of technical infrastructure environment and system architecture design.
• Hands-on experience with Redhat KVM, GFS, Cluster suite, and middleware products like Apache, Tomcat, WebSphere, MQSeries.
• Proficiency in shell scripting.
• Experience in distributed system design and administration is a plus.
• Experience in system performance monitoring and tuning.
• Experience with Lotus Notes is a plus.
• Self-motivated with ability to work under pressure and meet deadlines.
• Willingness to work outside regular hours for urgent issues.
• Good interpersonal and communication skills, proficiency in Chinese and English, knowledge of Mandarin is a plus.
• Experience with cloud/big data architecture, system security, ISO 20K/ITIL is advantageous.
• Experience in IT inventory management and automation is beneficial.
• Good negotiation, procurement, budgeting, and financial management skills are a plus.

We offer a competitive package and benefits including medical and life insurance, and allowances. Interested candidates should apply online via our website . Data will be used solely for recruitment; unsuccessful applicants' data will be destroyed within 12 months.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industry: Banking, Capital Markets, and Financial Services

4 days ago Be among the first 25 applicants

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iSoftStone is seeking a Linux Operations Engineer to join our team in Hong Kong!

Responsibilities:

• Load Balancer network device admin and support
• Linux administrator and operation

Qualifications:

1.Experience in:

• Load Balancer network device admin and support
• Linux administrator and operation
• Nginx and HAProxy / Automation script (e.g. Ansible) / Openshift
• Knowledge in Python

2.Provide 7x24 on-call support on roster basis

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Kowloon City District, Hong Kong SAR HK$30,000.00-HK$40,000.00 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 1 month ago

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Join to apply for the System Administrator (Linux) role at Bank of China (Hong Kong) .

Responsibilities include:

• Perform Linux system administration including system setup, backup, software installation, patch upgrade, system monitoring, and health checks.
• Handle system troubleshooting and performance tuning.
• Manage capacity monitoring for systems and applications.
• Provide advice and consultancy to project teams on system architecture design.
• Revise technical standard guidelines in compliance with internal IT audit regulations.
• Serve as a technical advisor for junior system administrators.

Requirements:

• Degree in information technology, computer science, or related discipline.
• At least 2 years of experience in Redhat Linux 7/8 system administration.
• Strong knowledge of technical infrastructure environment and system architecture design.
• Hands-on experience with Redhat KVM, GFS, Cluster suite, and middleware products like Apache, Tomcat, WebSphere, MQSeries.
• Proficiency in shell scripting.
• Experience in distributed system design and administration is a plus.
• Experience in system performance monitoring and tuning.
• Experience with Lotus Notes is a plus.
• Self-motivated with ability to work under pressure and meet deadlines.
• Willingness to work outside regular hours for urgent issues.
• Good interpersonal and communication skills, proficiency in Chinese and English, knowledge of Mandarin is a plus.
• Experience with cloud/big data architecture, system security, ISO 20K/ITIL is advantageous.
• Experience in IT inventory management and automation is beneficial.
• Good negotiation, procurement, budgeting, and financial management skills are a plus.

We offer a competitive package and benefits including medical and life insurance, and allowances. Interested candidates should apply online via our website. Data will be used solely for recruitment; unsuccessful applicants' data will be destroyed within 12 months.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industry: Banking, Capital Markets, and Financial Services

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Embedded Linux Consultant - Japan role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Embedded Linux Consultant - Japan role at Canonical

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Job Description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

Job Description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Embedded Linux Field Engineer for Devices/IoT to expand our reach in mission-critical industries such as Automotive, Medical Devices, Industrial Systems, Robotics, and Telco, as well as Consumer Electronics. We are looking for candidates who are accomplished Linux plumbers. If you are someone passionate about Linux, who knows the plumbing of the OS inside and out, who is proficient with distribution packaging, software design, system debugging, and bringing customer's ideas to life, then please keep on reading - this may be a uniquely exciting opportunity for you.

The server edition of Ubuntu is already very widely used in connected devices and industrial PC's. Our newer edition of Ubuntu for IoT, called Ubuntu Core, represents the state of the art in security and resilience for high end appliances and equipment. Our customers include global brands in consumer and industrial electronics as well as automotive and robotics. We continue to expand our range of offerings to bring our security, management and developer experience to the smallest Linux environments and devices. We recently added a real-time Linux capability and are working towards a range of certifications for these offerings. Together, this portfolio is Linux reinvented for optimal reliability, security, developer productivity and footprint.

This career opportunity requires a unique blend of skills. Successful candidates will know Linux well and be proficient coders and scripters. They will have experience of low-level Linux boot, BIOS, firmware and embedded software development methodologies. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also dedicated team players that take pride in team and company wins.

We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.

Location: This role will be based remotely in Japan (preferably in Tokyo or Osaka area)

What your day will look like

• Engage customers during presales to gather requirements and explain our technology
• Elaborate solutions to be proposed to prospective clients
• Participate to the delivery of select projects related to Embedded Linux
• Convey market requirements to key stakeholders in our organization, and sometimes participate to the development or refining of generic solutions to unlock market potential
• Be both a customer advocate and a trusted advisor to Canonical
  
  

• Bachelors degree in Computer Science or related technical field
• Extensive Linux experience - Debian or Ubuntu preferred
• Solid embedded Linux experience (Yocto, Buildroot.) or RTOS
• Fluency in at least one of Golang, Python, C, C++, or Rust
• Professional written and spoken English in addition to the local language
• Excellent communication and presentation skills
• Result-oriented, ability to multi-task
• A personal drive to meet commitments
• An humble learner and quick study
• Albeit many projects can be done remotely, the successful candidate will be willing to travel up to 30% of the time for customer meetings, company events, and conferences
• For positions in Japan and Korea, the successful candidates will also be able to speak and write the local language at a professional level.
  
  

• Experience with customer engagements a plus, but not a requirement
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Linux Consultant jobs in Hong Kong SAR .

Hong Kong SAR $28,000.00-$5,500.00 3 weeks ago

Hong Kong SAR 4,800.00- 7,200.00 2 weeks ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

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Join to apply for the Production Support - Linux Engineer role at Michael Page .

Our client is a prominent player in the financial services sector with a significant presence in Hong Kong. Recognized as a large organization, they have a strong emphasis on innovation and utilizing technology to improve their services.

As a Production Support, your main responsibilities will include:

1. Ensuring operational stability of production systems.
2. Identifying and resolving production system issues.
3. Optimizing production systems for enhanced functionality.
4. Collaborating with IT teams to improve system performance.
5. Implementing updates and upgrades as needed.
6. Maintaining records of system performance and functionality.
7. Providing training and support to other team members.
8. Keeping up to date with advancements in technology to enhance job performance.

1. Proven track record of working in support roles in UNIX/Linux.
2. Solid technical background supporting large-scale Unix/Linux Server environments.
3. Ability to mentor technical staff and partners to troubleshoot complex server environments and situations.
4. Experience in a highly visible role providing support and troubleshooting services on multiple projects simultaneously.
5. Ability to communicate technical concepts to non-technical business partners.
6. Linux and Solaris System Administration.
7. Comprehensive UNIX/Linux troubleshooting ability.
8. Red Hat Linux (versions 5.x-8.x) System Administration.
9. Solaris (versions 10.x-11.x) System Administration.
10. Working knowledge of SRDF & STAR storage replication.
11. Clustering (Veritas VCS, RedHat Resilient Storage GFS2).
12. Storage and Filesystems (VXFS, ZFS, EXT3, EXT4, XFS, UFS, SVM).
13. Volume Managers (VXVM, LVM).
14. Cyberark and SCCM compliant support for CI's.
15. UNIX/Linux auditing and logging systems.
16. Networking expertise.
17. LDAP configuration Server/Client.
18. UNIX/Linux Software Patching.
19. Virtualization (VMware, Solaris Zones and Containers).
20. EMC SAN Storage.
21. Scripting (Shell, Python, Perl, Ansible YAML).
22. Configuration management tools (Ansible or CFEngine).
23. Familiarity with AIX (version 7).

• A supportive company culture that values innovation and collaboration.
• A great opportunity to gain experience in the financial services sector in Hong Kong.

We invite all interested candidates who fit the role to apply, and look forward to welcoming a new member to our dynamic team in Hong Kong.

Contact: Royce Chan

Quote job ref: JN-052025-6740469

Join to apply for the Linux Kernel Engineer - Ubuntu role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Linux Kernel Engineer - Ubuntu role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Canonical has a large and rapidly growing kernel team that underpins Ubuntu and open source more widely across a very wide range of hardware and use cases. We partner with the biggest kernel contributors - the silicon companies - to ensure that their work reaches the widest possible audience as quickly as possible, with a 10 year enterprise security commitment.

The Canonical Linux Kernel Organization has teams in every time zone. We have opportunities for technical leadership, engineering management, and engineering directorships. The team is responsible for all supported Ubuntu Linux kernels, on all platforms and architectures from small embedded devices to standard desktop/server systems to large scale cloud environments, mainframes and supercomputers.

We care most about hardware and virtualization enablement, security, reliability and performance. There are a number of areas where we lead upstream, but for the most part we are interested in ensuring production readiness and performance for the latest patch-sets, rather than subsystem maintenance or evolution.

Kernel Team projects include but are not limited to:

• Ubuntu Linux kernel plan, execution, benchmarking and stress testing
• Optimized kernels for key silicon and cloud partners
• Confidential computing and next-generation security primitives
• Developer platforms such as Raspberry Pi and RISC-V
• Enabling Ubuntu on a wide range of embedded systems
• Kernel Livepatch, which delivers critical kernel fixes without rebooting
• FIPS compliance
• Real-Time and Low Latency kernel variants and patch-sets
• Virtualization or abstraction engines
• Container technology
• Security with AppArmor, SECCOMP, namespaces and more
• Networking - in particular performance and security
• Storage - we are particularly interested in Ceph and DRBD
  
  

• Collaborate regularly and proactively with a globally distributed team
• Work closely with external silicon, cloud, or hardware manufacturer delivery teams on bleeding-edge platforms
• Diagnose and resolve issues in the kernel reported by customers, the community, and discovered by your own rigorous testing
• Take personal responsibility for the delivery of a flavour of the Ubuntu Linux kernel
• Improve tooling and automation for delivery and test of Ubuntu Linux kernels
• Submit, review, and apply kernel patches, working with both internal and external upstream maintainers
  
  

• Significant programming experience in C, with Python, Golang, or other like languages is also highly regarded
• Experience with operating system kernel internals and concepts, Linux would be highly regarded but not essential
• Solid background with git
• Experience with Linux (Debian or Ubuntu preferred)
• Professional written and spoken English with excellent presentation skills
• Ability to travel twice a year, for company events up to two weeks each
  
  

• Strong grasp of device drivers, BSP's, and other low level system engineering
• Prior experience developing with software packaging formats, with direct Ubuntu/Debian/Snap experience being highly regarded
• Understanding of Linux kernel upstream processes and release cycle
• Performance engineering and security experience
• Solid background in CI/CD and process automation
• Prior public involvement with an open source project
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Linux Engineer jobs in Hong Kong SAR .

Hong Kong SAR $28,000.00-$5,500.00 3 weeks ago

Hong Kong SAR 35,000.00- 60,000.00 3 months ago

Hong Kong SAR 4,800.00- 7,200.00 2 weeks ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

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Join to apply for the Linux Devices Software Engineer role at Canonical

1 month ago Be among the first 25 applicants

Join to apply for the Linux Devices Software Engineer role at Canonical

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This role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology on autonomous devices across all seniority levels.

We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an unreliable and unforgiving world, on x86, ARM or RISC-V silicon.

Canonical Ubuntu is the leading Linux for software engineers, desktops, cloud and IoT. We bring open source to the world as a high-performance, safe and secure platform for enterprise computing, software engineering, and connected devices.

These smart, connected devices have the potential to transform every industry. Classic Ubuntu – desktop or server – is widely used in embedded systems because of its developer focus and enterprise grade security maintenance. We partner with the world's most prominent silicon companies to optimise Ubuntu on their latest and greatest chips, as well as with major OEMs and ODMs (PC, servers and connected device manufacturers) to ensure that Ubuntu works perfectly on their hardware.

But while classic, 'deb' based Ubuntu is ideal for developers, it has too much variability for appliance or connected device environments, where you want to know *exactly* what the state of millions or billions of devices might be. So Canonical builds Ubuntu Core, a fully containerised version of Ubuntu that is mathematically precise and rigorously secure. We are working on additional solutions for even smaller devices.

We have several teams that focus on open source for embedded environments. We hire outstanding Linux software engineers with a passion for open source, innovation, cutting-edge hardware and software technologies in general. You will be expected to make significant contributions through high-quality design and code, and to develop your technical leadership.

These roles include:

• Ubuntu Core and snapd software development
• Silicon software and optimisation engineers
• Kernel driver and hardware enablement engineers
• Hardware-centric Linux QA Engineers
• Hardware Certification Engineers
• Robotics engineers
• Industrial IoT software engineers
• Networking software engineers (switching, routing, access and SmartNICs)
  
  

• Work with the latest Linux kernel and open source technologies
• Deliver Ubuntu for the latest IoT and server-class hardware platforms
• Integrate and maintain device-oriented software stacks
• Write high-quality, well-designed software
• Collaborate proactively with other globally distributed teams
• Display technical leadership internally and within our external communities
• Help our customers ship their apps and SDKs on Ubuntu
• Build device OS images with Ubuntu Core, Desktop and Server
• Optimise the Ubuntu kernel and libraries for silicon-specific capabilities
• Debug issues and produce high-quality code to fix them
• Contribute to technical documentation to make it the best of its kind
• Discuss ideas and collaborate on finding good solutions
• Participate as technical lead on complex customer engagements involving complete system architectures from cloud to edge
• Work usually from home, with global travel 2 to 4 weeks for company events
  
  

• An exceptional academic track record from both high school and university
• Drive and a track record of going above-and-beyond expectations
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Experience with Linux (Debian or Ubuntu preferred)
• Passion for Linux or embedded systems software (e.g. kernel, graphics, Yocto)
• Fluency in at least one of Golang, C, C++, or Rust
• Professional written and spoken English
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Passion, thoughtfulness, and self-motivation
• Excellent communication and presentation skills
• Result-oriented, with a personal drive to meet commitments
• Ability to travel twice a year, for company events up to two weeks each
  
  

• Experience with Debian/Ubuntu or other distro packaging
• Understanding of build systems and toolchains, including for cross-compilation
• Experience with firmware, uboot, UEFI, ACPI, DSDT, or boot loaders
• Experience with power management on PCI ASPM, SATA ALPM, low power profiles
• Computer architecture knowledge of x86, ARM, RISC-V
• Experience in board design, bring up, and validation
• Experience with electrical engineering design tools (e.g. schematic capture, layout)
• Familiarity with Ubuntu development model
• Performance engineering and security experience
• Shell or Python scripting skills
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Software Engineer jobs in Hong Kong SAR .

Hong Kong SAR $35,000.00-$0,000.00 2 months ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 3 weeks ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

Hong Kong, Hong Kong SAR 130,000.00- 180,000.00 1 month ago

Hong Kong, Hong Kong SAR 130,000.00- 180,000.00 1 month ago

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Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
Location: This is a globally remote role.
The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Support Engineer jobs in Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.