What Jobs are available for Mainframe Support in Hong Kong?

Roles and Responsibilities

• Responsible for the overall successful project delivery on schedule and within budget

• with system implementation projects from project initiation to project rollout

• Lead teams composing of onshore and offshore resources and multiple sub teams

• Execute disciplined project governance including project planning and tracking, risk, issues and change management

• Provide guidance to the team to overcome challenges and complete the project milestones

• Develop client relationship to gain trust and resolve client issues

• Provide project status report to senior client stake holders

• Maintain communication with clientside senior stakeholders

• Identify opportunities to develop new business

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) is required; PMP certification is a plus

• At least 3 years experiences in project management delivery, with the ability to manage and deliver solution on time

• Familiar with agile methodologies and the Agile manifesto

• Technical knowledge experience of the AWS / Azure cloud solution, package solution project experiences

• Experiences in hands on project management process including budgeting, scope management, resources planning, project delivery, risk and mitigation handling,

• Ability to report project progress and to project steering committee

• Experiences in reporting to management and executives on regular basis

• Good at stakeholder management, scope negotiation skills and project risk management skills

• Good at vendor management skills, with experience in managing vendor relationships and deliverables

• Strong client expectation management skills, vendor management, resources management

• Excellent communication skill, interpersonal, and problem solving skills , could proactively coordinate internal& external resource to achieve project goals

• Willing to learn, strong problem solving skills, can-do attitude

• Ability to work in multicultural team and fast pace environment

Responsibilities

• Gather and analyze system requirement from various user department and translate into business or technical specification.
• Prepare and organize project management documentations.
• Provide application support services to end-users / clients through various communication channels (e-mail, phone calls).
• Perform troubleshooting and diagnosis on reported incidents.
• Extract and build customized reports for board members.
• Responsible for preparing application training materials and conducting end-user applications training.
• Responsible for system testing, coordinating, planning and participating in User Acceptance Testing (UAT).

Requirements

• Relevant experience in business requirement gathering, functional specification review and user acceptance test execution
• Solid domain knowledge and business analysis experience in Accounting CPA industry will be an advantage
• Strong sense of responsibility and self-motivation with good interpersonal, communication and analytical skills
• To communicate with other department operation teams, business users and vendors during the development, enhancements and support activities.
• Willing to learn new knowledge/skill/application, work with other team members and take up new assignments Company Introduction

Personal data collected will be used for recruitment purpose only.

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Responsibilities:

• Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
• Perform Data fixes and Configuration fixes
• Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
• Prepare and maintain document of the support service details and troubleshooting steps
• Provide solution on performance, service monitoring and proactive system tuning
• Provide stand-by and ad-hoc support at non-office hours

Requirements:

• Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
• At least 3 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
• Good technical skill on Windows and mobile applications
• Sound experience in Apache and MYSQL sever
• Knowledge of application programming, web programming will be definitely an advantage
• Knowledge on CI/CD is a plus
• Good command in both spoken and written English and Chinese
• Willing to learn, strong responsibility, good interpersonal & communication skills
• Self-motivated, able to work independently under minimal supervision
• Strong troubleshooting and risk analysis skills with time management capability

Interested candidates please send your full CV with date of availability and expected salary in Microsoft Word / PDF.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.

Responsibilities:

• Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
• Perform Data fixes and Configuration fixes
• Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
• Prepare and maintain document of the support service details and troubleshooting steps
• Provide solution on performance, service monitoring and proactive system tuning
• Provide stand-by and ad-hoc support at non-office hours

Requirements:

• Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
• At least 1 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
• Good technical skill on Windows and mobile applications
• Sound experience in Apache and MYSQL sever
• Knowledge of application programming, web programming will be definitely an advantage
• Good command in both spoken and written English and Chinese
• Willing to learn, strong responsibility, good interpersonal & communication skills
• Self-motivated, able to work independently under minimal supervision
• Strong troubleshooting and risk analysis skills with time management capability

Interested candidates please send your full CV with date of availability and expected salary in Microsoft Word / PDF.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.

Company Summary

Ultra High Point Limited (UHP) (Formerly known as Ewell Hong Kong Limited), is a young and energetic Healthcare IT Solutions cooperation, located in Hong Kong Science Park, providing smart healthcare and IoT solutions in Hong Kong and China regions.

Our mission is to create the most effective and professional high-end healthcare IT solutions to the market. We aim to integrate our healthcare IT solutions by our research and innovate on the latest healthcare IT technologies, so as to improve workflow efficiency, increase patient engagement, enhance clinical and operational processes.

Job Description

• Provide ongoing support and maintenance for assigned application systems.
• Investigate and resolve application problems, handling ad-hoc service requests.
• Manage system routine upgrades and monitoring
• Provide Helpdesk support by addressing requests from the ticketing system and user enquiry, logging, tracking and close issues.
• Diagnose and resolve user reported issues related to application and hardware.
• Enhance system support documents & knowledgebase
• Prioritize tasks and complete works in accordance with the planned schedule and quality

Requirements

• Diploma or Higher Diploma graduate, preferably in Computer Science, Information Technology or related disciplines
• Minimum 2 years of relevant working experience
• Experienced in hospital's IT solution is an absolute advantage
• Knowledge of Docker and Oracle DB is a definite advantage
• Good command of written and spoken English & Chinese
• Candidates with less experience will be considered as Junior Application Specialist

About the Opportunity

Job Type: PermanentApplication Deadline: 30 November 2025

Title Application Support Analyst

Department Tech - ISS Production Services APAC

Location Hong Kong

Reports To Head of ISS Asia Client Service Team

Level 3

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.

About your team

Investment Management Production Services provides technology support services for Fidelity International's investment management divisions. We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo.

About your role

The candidate will belongs to Trading and Fixed Income Technology team in Hong Kong and work with London to support the core fixed income and trading applications. The role will liaise closely with the cross asset trading team, fixed income business team and global systems team. The candidate will have to form a close relationship with the users and global counterparts.

This entails the support understanding the local trading team methods and fixed income fund management business needs, gathering user requirements, resolving functional issues, providing application support and ensuring the application platform that meets the regional needs. This role also has regular contact with others involve in order generation, compliance and fund accounting processes.

Key Responsibilities :

• Provide on-going system production and user support

• Initial contact point for all systems issues that arise from the Asia Trading Desk and Fixed Income team

• Own issues through to resolution, regularly updating impacted business users on status of resolution, impact analysis, and engaging internal support teams & 3rd party vendors.
• Understand the data environment and create automated/ad-hoc report
• Provide early morning support and public holiday coverage
• Working with desktop support and infrastructure functions to troubleshoot desktop issues.
• Build and maintain business domain and application knowledge within the application support team, including structured knowledge management and training programmes / curricula.
• Coordinate cross discipline teams to obtain resolution of major incidents.

• Establish, monitor, and ensure adherence to SLAs/OLAs as agreed with business groups.

• Provide pre-implementation and post-implementation support to the systems and business teams

• Organize prototype demos and training to users

• Prepare training materials and document user feedback

• Coordinate hardware and software installation

• Identifying and documenting Business Requirements

• Understand existing systems functions and liaison with Business teams

• Document high level business requirements and create detailed business specifications

Escalate change requests/new requirements/issues to Project team in timely fashion

About you

Bachelor's degree in Information Technology with 2 year work experience as a production support role preferably gained in the financial services industry.

• Essential skills

• Application production support role experience and able to perform technical investigation

• Strong skills SQL and relational databases (Oracle preferred), including ad-hoc data analysis and reporting.
• Basic Unix command and be able to navigate logs
• Excellent interpersonal and communication skills
• Strong analytical and troubleshooting skills.
• Self-starter with ability to handle multiple tasks and priorities
• Understanding of the technology development lifecycle.
• Experience of Microsoft Office and Excels VBA
• Experience of working with multi-cultural teams in a geographically diverse environment

• Strong influencing skills

• Desirable skills

• Good knowledge of equity trading and fixed income (analytics, credit rating and FX) process. Experience with OMS/EMS vendors is a plus.

• Experience of FIX protocol and ability to understand FIX messages for electronic trading.
• Working knowledge of key third-party providers of trading/market data applications
• Buy-side/Sell-side front-office systems experience
• Exposure to Agile software development approach and rapid development
• Ability to work to strict development standards for implementing commercial systems
• Project management skill by keeping all stakeholders updated and aware of all issues and options
• Statistical concepts and analysis skills – read, process, derive, plot, compare

• Experience in business process improvement and business analysis

• Personal Characteristics

• Self-motivation and good team work skills are essential

• Excellent networking and communication skills.
• Willingness to work in different time-zones as required
• Well organized with attention to detail.
• Very strong problem solving skills with excellent customer service attitude.
• Strong customer awareness with ability to manage customer expectations
• Proficient communication, presentation and negotiation skills
• Ability to estimate work and deliver to realistic deadlines; also to recognise and resolve unrealistic deadlines in advance of expected delivery dates
• Flexibility and an open attitude to change
• Ability to learn and quickly familiarise with a complex business and systems environment
• Values: Enthusiasm, Integrity, Teamwork, Respect, Innovation
• Calm approach under pressure.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit

• Responsible for performing risk impact assessment of incoming production changes, implementing production changes, and tracking the production operation after changes
• Responsible for cooperating with the head office to complete the deployment of software versions.
• Continue to improve the IT monitoring system, and follow up the alarm in time to troubleshoot production problems.
• Responsible for analyzing the root cause of production incidents, and follow up the resolution of production incidents, and at the same time propose improvement measures to avoid similar production incidents from happening again, and continue to improve.
• Check the migration documentation and procedures
• Schedule planned and urgent changes within Computer Operation

• University graduate in Computer Science or related discipline
• At least 3 years' banking experience
• Exposure in software quality assurance is preferable
• Proven experience in Windows, Unix, SQL, JavaScripts
• Experience in software development is preferred.
• Initiative, analytical with good communication skills. Able to work under pressure
• Good command in both written and spoken English and Chinese, proficiency in Putonghua an advantage
• Senior candidates will be considered as Senior Application Support (IT Manager)

Responsibilities:

• Support and troubleshoot IT issues related to the Material Handling Control System
• Follow-up and investigate any IT related incidents during operation, root cause analysis, coordinate with 2nd line support for troubleshooting
• Shift duty is required and attractive shift allowances will be provided

Requirements:

• Degree holder in Computer Sciences, Information Technology or related disciplines
• 1- 2 years experience in IT technical support is preferred
• Fresh graduate will also be considered
• Experience  in  the  application  of  software  solutions  in  Industrial  Control  Systems,  specifically Material Handling System  is preferred
• Good knowledge in Linux is preferred
• Good knowledge in programming language is preferred (such as Python, shell script, VBA, Java, C, SQL)
• Once  being selected, candidate will be trained for reasonable time by senior members with  well-established SOP and training material.
• Strong analytical and troubleshooting skills is preferred
• Good communication skill with teamwork spirit
• Good command of both written and spoken English and Cantonese
• Working location: Chek Lap Kok Airport Cargo Terminal Zone

Once  being selected, candidate will be trained for reasonable time by senior members with well established SOP and training material.

Responsibilities:

• Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
• Perform Data fixes and Configuration fixes
• Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
• Prepare and maintain document of the support service details and troubleshooting steps
• Provide solution on performance, service monitoring and proactive system tuning
• Provide stand-by and ad-hoc support at non-office hours

Requirements:

• Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
• At least 1 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
• Good technical skill on Windows and mobile applications
• Sound experience in Apache and MYSQL sever
• Knowledge of application programming, web programming will be definitely an advantage
• Good command in both spoken and written English and Chinese
• Willing to learn, strong responsibility, good interpersonal & communication skills
• Self-motivated, able to work independently under minimal supervision
• Strong troubleshooting and risk analysis skills with time management capability

Interested candidates please send your full CV with date of availability and expected salary in Microsoft Word / PDF.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.