915 Management Self Service jobs in Hong Kong

A Global Insurance Firm are looking for a Technical Support Specialist to join their team

This role will join the APAC wide team and you will be working on a variety of operation enhancements, provide Tier 1 and Tier 2 technical support for Amazon Connect and related telephony systems.

Requirements:

• Hands-on experience with Amazon Connect is mandatory
• 2+ years of experience in technical support or IT helpdesk roles, preferably in a contact center environment.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Excellent communication skills and a customer-first mindset.

Preferences:

• AWS services (Lambda, S3, CloudWatch), and telephony systems are preferred
• AWS certification (e.g., Cloud Practitioner or Solutions Architect)
• Insurance experience

Job Responsibilities:

• Prepare specification and drawing submission
• Conduct on-site instruction of wiring and installation
• Perform on-site maintenance, Testing & Commissioning works of CCTV system
• Conduct operation and maintenance training to end users
• Assist project management work by liaising with contractors and consultants

Job Requirements:

• Working experience in CCTV system will be an advantage
• Proficient in Autodesk AutoCAD and Microsoft Office
• Good command in spoken and written in Cantonese and English
• Self-motivated, problem solving, responsible, independent, strong interpersonal skills and team player
• Candidates with less qualification can be considered as Assistant Field Service Engineer

Location

Hong Kong

Business Area

Sales and Client Service

Ref #

Description & Requirements
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

What's the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients' connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll Trust You To

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers' connectivity to Bloomberg's network
• Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You'll Need To Have

• Minimum 1 year of working experience in technical support for internal or external clients
• Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
• Business proficiency in English and Cantonese or Mandarin to support clients in these markets
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks
• Demonstrable experience of coordinating with multiple teams to meet deadlines
• Flexibility to accommodate occasional evening & weekend work (time off in lieu)
• Demonstrated continuous career growth within an organisation
• Bachelor's degree or degree-equivalent qualifications

We'd Love To See

• CompTIA A+, NET+ or CCNA certification
• Experience with telecommunications lines, basic network design and security
• Experience with FIX protocol
• Exposure to vendor cloud technology e.g. AWS, Azure
• Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
• Ability to communicate effectively and negotiate resolutions to difficult scenarios
• Ability in picking up new technologies and concepts quickly

If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Job Responsibility

• Provide helpdesk support and troubleshoot technical issues within the Windows environment
• Provide technical support on projects, including installation, change and maintenance to ensure the efficient implementation of services
• Perform software and hardware upgrades and deployments
• Maintain deliverable quality standards, proactively identify and resolve problems for optimal end-user satisfaction
• Basic network equipment and administration of Microsoft Windows server is required
• Maintain IT hardware asset and software inventory
• Identify and suggest possible improvements to the procedure

Job Requirement

• Higher Diploma or above in Information Technology / Computer Science or equivalent
• At least 5 years relevant experience in helpdesk support
• MTA is preferred, MCSA/MCSE will be an added advantage
• Familiar with Microsoft applications, MS Windows, MS Exchange and Network operations
• Experience on IT project coordination is highly preferable
• Knowledge in M365 and iOS/Android device will be added advantage
• Good communication skill
• High integrity, self-motivated and customer-focused attitude

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

1 month ago Be among the first 25 applicants

Hong Kong-based Technical Support Engineer role with hotline support for technical enquiries, responsible for assisting internal and external parties, handling goods returns, and maintaining strong cross-team collaboration.

• Hotline support for technical enquiries with professional manners
• Handle goods returns process
• Support, analyze and solve technical enquiries & problems for internal/external parties
• Maintain strong working relationships with internal teams such as Sales, Engineering, Service, Marketing etc.
• Manage cases via BFO systems

• Higher Diploma or above in Electrical Engineering
• 1 year of working experience is preferred. Fresh graduate will also be considered.
• Good communication skills & good telephone manner
• Customer-oriented & self-motivated and a good team player
• Product knowledge of ACB, MCCB, PLC or BMS
• Good command in English, Cantonese & Mandarin
• Good PC skills including Word, Excel, PowerPoint

• Double pay
• Medical and dental benefits (including spouse and children)
• 15 days annual leave and additional 1 day of birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates.

Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

• Seniority level: Associate
• Employment type: Full-time
• Job function: IT Services and IT Consulting

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

Job Duties:

• Provide first-line support for IT systems, applications, and hardware.
• Troubleshoot and resolve technical issues related to software, hardware, and network systems.
• Monitor system performance and conduct regular maintenance to ensure optimal functionality.
• Assist in the installation, configuration, and upgrading of software and hardware.

Job Requirement:

• F.5 or above
• At least 2-3 years' experience in IT industry
• Experience with Microsoft products (M365, OneDrive, Office, SCCM)
• Knowledge of Backup Tools (Avamar, Veaam, ArcServe)
• Knowledge of Windows Servers, Redhat Linux 7.x 8.x, VMware
• Knowledge of SolarWinds, MS MDE, Symantec Altiris

If interested in the above post, please send full resume with academic background, work history, current and expected salary via

For more job opportunity, please visit our website:

The personal information collected is strictly for recruitment purpose only.

Required Skills, Qualifications and Experience

• Hold a Computer Science, Computer Engineering, or equivalent degree
• Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
• Good grounding in and desire to develop technical skills in areas such as database technologies and system performance.
• Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
• Ability to troubleshoot and approach problem solving in a logical manner
• Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
• Excellent written and verbal communication skills
• Fluent in spoken and written English, Mandarin and/or Cantonese strongly preferred
• A confident and professional manner
• Able to manage own time and a changing workload
• Co-operative approach to working with team members and other departments
• Able to view situations from a customer perspective and act accordingly
• A strong desire to develop a deep understanding of financial markets and business flows and system functionality
• Working knowledge of networks and network infrastructure is desirable

Our clients, a Japanese electronics company, is now seeking for a high caliber individual to join their team as Technical Support.

• Handle clients inquiries and complaints to ensure customer satisfaction.
• Establish and maintain strong relationships with key stakeholders within the construction industry.
• Assist in marketing activities such as seminars and product training to clients
• Operate the company car for on-site visits to engage with end users and showcase products.
• Prepare and submit detailed reports on daily activities and field operations.

Job Requirements:

• F.5/DSE graduated or above
• Sales experience related to construction/ electronic / industrial is highly preferred.
• Self-motivated, good team player with outgoing characters;
• With TYPE 1 and 2 driving license is highly preferred

To apply for this position,  please simply click on the "APPLY" button or send your full resume to ) in word format indicating the job title.  If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited's Privacy Notice.

PERSOLKELLY Hong Kong Limited: Employment Agency Licence No. 79017

PERSOL Hong Kong: Employment Agency Licence No. 79006