286 Manager Quality jobs in Hong Kong

Responsibilities

• Manage and monitor the QA section
• Assist for Regulatory Authorities matters relating to organization approval, HKAR-66 license application review, HKAR-145 compliance, and other regulatory requirements
• Manage the company authorization system
• Acting as backup AR/CMR signatory under HKAR-181 and CMR signatory under HKAR-145
• Acting as backup AMS variation and MEL extension signatory
• Manage and monitor the technical data management section
• Manage the AD monitoring process
• Manager HKCAD exemption/ variation application and renewal, manage HKAR-145, HKAR-181, airport self-handling renewal and variation
• Manage MME and EPM revision
• Perform other tasks and project assigned by management

Requirements

• At least 10 years' aircraft maintenance or engineering experience
• Bachelor's degree or above in Engineering, or equivalent
• Participated in HKCAD Airworthiness course
• Aircraft Maintenance Engineer License holder with type endorsed
• Good leadership and coordination skills
• A good team player with a strong sense of responsibility, attentive to details
• Strong in communication and interpersonal skills
• Ability to effectively work under tight deadlines
• Good command of spoken and written English and Chinese

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Responsibilities:

• Assist the department head in leading the quality assurance function of the Customer Service Department
• Implement a set of call monitoring controls on the call centre and other customer-facing touchpoints
• Lead the random service audits of critical work protocols
• Manage quality assurance workflows to facilitate the implementation of all related procedures
• Perform call monitoring and assessment independently, as well as lead a small team to evaluate call agent performance and provide feedback for improvement
• Review the overall monitoring mechanism, including call calibration alignment, assessment form enhancement, etc., in a timely manner

Requirements:

• 4+ years solid working experience in Call Centre or in Customer Service with training and mentorship background
• Good understanding and hands-on conducting call monitoring tasks in a call centre environment is a must
• Team management experience an advantage
• Good interpersonal, communication and project management skills
• Proficient in MS Word, PowerPoint and Excel and Chinese Word Processing
• Good command of both written and spoken English & Chinese
• Passion for making an impact in society
• Immediate available is highly preferred

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Quality Assurance (9 months fixed term contract).

Principal Responsibilities

In this role you will:

• Conduct quality checks and monitoring on complaints handling and feedback
• Compile and submit various MI reports and meeting decks to relevant regulatory and internal parties on regular and ad hoc basis
• Conduct complaint trend and theme-based analysis to generate insights in identifying areas of improvement for Pension business. Review and monitor the service level of complaint handling to ensure compliance with the Group and the regulator's standards
• Develop and provide regular trainings to complaint handling staff
• Develop and review the complaint handling procedures and protocols
• Participate in complaint handling related projects or initiatives
• Manage requests from audit and review activities
• Provide administrative support to ensure efficient and smooth operations of Customer Care and Quality Assurance Team

Requirements

To be successful you will:

• Degree in Business Administration, Finance, or other relevant subjects
• Experience in service quality, internal control and audit, management information analysis, and complaint handling is preferable.
• Knowledge of MPF legislation and scheme administration process for MPF/ ORSO products
• Good analytical skills with critical mindset.
• Ability to work under tight schedule and maintain high quality deliverables
• Strong interpersonal, communication (both verbal & written English and Chinese) and influencing skill

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Job Description

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Financial Crime Compliance aligns current activities within Global Risk and helps to build these into an integrated framework to conduct Customer Due Diligence which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way Financial Crime Compliance risks are managed in order to spot gaps as well as trends so that the team can take action. It proactively gathers and analyses financial intelligence in a smart way so that suspicious transactions, activities or connections can be identified and we can adequately protect our customers from the threat of financial crime.

We are currently seeking a high calibre professional to join our team as a
Manager, Quality Assurance, Financial Crime Investigations.
Principal Responsibilities
In this role you will

• Lead a high performing team of Quality Assurance specialists to complete case reviews
• Ensure independent and quality reviews conducted timely and accurately in accordance with the Global FC Investigations QA Instructions
• Perform QA Manager Review to ensure quality of reviews and resolve appeals with investigation teams, where appropriate
• Ensure QA process are in compliance with applicable regulations and internal policies and procedures
• Issue management reports and conduct knowledge sharing with Investigation teams
• Ensure QA findings including systematic issues and/or emerging risk trends identified are communicated with Investigation teams
• Develop and maintain a collaborative working relationship with Investigation teams and key business stakeholders both internal and external. Cultivate an environment that promotes diversity, engage and motivate to achieve a high performing team
• Maintain and observe all control standards of the bank and observe the Group Compliance Policy, including adherence (as directed) with recommendations made by internal/external auditors and external regulators

Requirements
To be successful you will need

• Proven management experience in investigations/assurance/audit or related discipline within financial services industry
• Prior financial crime investigation experience highly desirable. Financial crime awareness relating to Anti-Money Laundering and Countering the Financing of Terrorism
• Good knowledge of AML/ CTF, Sanctions and other financial crime related regulations
• Strong stakeholder management, interpersonal, communications in both verbal and written, training delivery, project management, analytical, and problem-solving skills required. Strong management, coaching, influencing and motivational skills; ability to drive team performance in fast-paced environments
• Knowledge of Financial products, services, operations, systems and working knowledge of laws and regulations in financial crime
• Certification in a professional association such as the Association of Certified Anti-Money Laundering Specialists (ACAMS) is an advantage

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

Company Overview

Hong Kong-based toy manufacturer with over 30 years of industry experience

Specializes in plastic toys, with soft toys as a secondary product line

Manufacturing facilities located in Dongguan, China and Vietnam

Primary export markets include the United States, Europe, and Canada

Position: QA/QC Manager

Work location: 90% Vietnam factory; 10% Hong Kong office

Key Responsibilities

Report directly to the Operations Director

Lead the QA/QC team at the Vietnam factory

Develop and implement quality strategies, systems, and plans to ensure product compliance with customer requirements and departmental KPIs

Establish, monitor, and maintain quality systems aligned with international standards

Ensure manufacturing compliance with industry certifications such as ICTI

Act as the primary contact for all internal and external quality-related matters

Coordinate with cross-functional teams to investigate and resolve discrepancies, failures, complaints, and other quality issues

Recruit, train, and manage a competent quality team to support in-house testing and compliance

Maintain and upgrade testing equipment to meet operational needs

Stay informed of new legislation and evolving industry standards, and advise management on necessary actions

Promote a culture of continuous improvement across the organization

Develop and manage the annual budget for quality operations

Ideal Candidates

Tertiary education in Engineering, Quality Management, Applied Science, or a related discipline (preferred)

8–10 years of experience in quality management, with significant exposure to toy manufacturing

Strong familiarity with international standards and compliance requirements in the toy industry

Proficiency in English and Chinese; Mandarin is an advantage

Terms & Benefits

Work location: 90% in Vietnam; 10% in Hong Kong

Employment under Hong Kong contract

13-month salary plus performance-based bonus

16 days of annual leave

Medical insurance coverage

MPF contribution in accordance with Hong Kong regulations

Comfortable accommodation and meals provided while stationed in Vietnam

Two round-trip air tickets per year between Vietnam and Hong Kong

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Full-time,Permanent

Johnson Electric
is seeking a highly skilled and experienced Lead Engineer/Assistant Manager to join our team at our Hong Kong manufacturing plant. The successful candidate will oversee the quality assurance processes of component manufacturing involved in Powder Metallurgy, Injection Molding, Sinter Bearing, and Oil Lubrication, which are utilized in our automotive electric motors and actuators. This role reports directly to the Quality Manager of the Hong Kong Plant.

Key Responsibilities:

• Develop, implement, and maintain quality assurance systems and processes specific to component manufacturing in Powder Metallurgy, Injection Molding, Sinter Bearing, and Oil Lubrication.
• Monitor and analyze quality performance metrics, prepare reports, and present findings to management.
• Conduct regular quality audits and inspections to identify areas for improvement and implement corrective actions.
• Ensure the successful completion of projects by managing and completing PV & PPAP in accordance with company's standards.
• Support data analysis and prepare quality reports, including Cpk, COQ, ICAR, and QNCR.
• Handle customer complaints effectively using quality tools, resolve issues promptly, and prepare appropriate documentation, communicating with relevant stakeholders.
• Possessing data digitalization and visualization skills (e.g., Power BI, Power Automate) will be an advantage.

Requirements:

• Bachelor's degree in Industrial, Mechanical, or Electrical Engineering with a minimum of 5 years of relevant experience.
• Experience in component manufacturing or powder metallurgy is an advantage.
• Proficiency in advanced product quality planning (APQP) and quality tools such as PPAP, SPC, MSA, and FMEA.
• Experience with problem-solving and continuous improvement tools such as 8D, 5-Why, DOE, and Six Sigma.
• Strong practical experience and knowledge of manufacturing systems and process technologies.
• Data digitalization and visualization skills will be an advantage (e.g. Power BI, Power Automate).
• Good interpersonal communication skills.
• Fluency in English is a plus.
• Occasional travel to the China plant is required.
• Candidate with more experience will be considered as Assistant Manager
• Work location: Taipo

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

Manager/ Assistant Manager - Branch Inspection and Quality Assurance

Major Responsibilities:

• Perform regular quality assurance checking related to regulated activities (including but not limited to investment, insurance, stock trading, etc)
• Perform regular branch onsite quality assurance and monitoring field work in relation to branch banking operations like account opening process and pre-defined counter services operations
• Investigate and analyze the deficiencies found and make detailed and timely communication and follow-up actions with frontline staff.
• Prepare internal reports with related MIS information and analysis for management review
• Manage and support ad-hoc projects related to the quality control and monitoring functions
• Assist in providing recommendation to improve and / or streamline process
• Support various ad-hoc projects

Requirements:

• Bachelor Degree in Finance, Accounting, Economics, Business Administration, Risk Management or other related disciplines
• ECF-ORM (core / professional) certification preferred, or equivalent
• Minimum 5 years of relevant experience in the banking industry
• Familiar with regulatory requirements and industry standards on regulated activities
• Good team player with sound analytical, planning and interpersonal skills
• Good command of spoken and written English and Chinese

(Potential candidate with less relevant experience may be considered as Assistant Manager or Senior Officer)

We offer competitive remuneration commensurate with candidate's background.  If you look for a friendly and harmonious working environment with steady career progression,here is the right opportunity for you.  Please submit your full resume with current and expected salary to the Human Resources Division by clicking"QUICK APPLY" or visiting 

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

Overview

Join to apply for the Manager, Quality & Safety (MQS) role at Pan Asia Pacific Aviation Services Limited .

• Degree/diploma or above in relevant engineering subjects
• Attendance of relevant training such as lead auditor course and relevant airworthiness course to bear MQS responsibilities
• Relevant professional qualification such as ICAO standard license, e.g. a valid HKAR-66 AML or its equivalent
• At least eight (8) years’ working experience in aircraft maintenance experience; in which three (3) years in managerial level preferred
• Thorough understanding of the HKAR-145 Requirements and the AMO’s exposition, and capable in monitoring the AMO’s compliance with the HKAR-145
• Proficient in basic computer software
• Able to read, write and communicate to an understandable level in the language(s) in which the technical documentation and organization procedures are written
• Acceptable practical experience in aircraft maintenance auditing
• Understanding the application of Human Factors and Human Performance issues in aircraft maintenance
• Good command of written and spoken English and Cantonese; fluent Mandarin an advantage
• A good team player with excellent communication, people management and facilitation skills with the ability to drive changes and achieve continuous business improvement
• Proactive, mature in nature, independent, self motivated, customer focused and business minded

• Manager Quality & Safety, directly reporting to the General Manager (GM), is responsible for establishing an independent quality system to monitor compliance with requirements of relevant aviation authorities and maintaining a close liaison on all matters affecting airworthiness and the approval
• Implementing a quality audit programme in which compliance with all maintenance procedures is reviewed at regular intervals, in relation to each type of aircraft handled, and to ensure that any observed non-compliance or poor standards are brought to the attention of the person concerned via his manager, with a timescale for remedial action to be completed
• Direct access to the Accountable Manager in the event that any reported discrepancy is not being adequately attended to by the relevant person, or in respect of any disagreement over the nature of a discrepancy
• With specific reference to Company Aircraft Maintenance approvals e.g. HKAR-145 or other national aviation authorities, MQS is responsible for: assessing sub-contractors for extension of the quality system and maintaining the expertise necessary to be able to do so, to the satisfaction of the regulatory requirement; assessing external specialist services required to be used by the company in the performance of maintenance; assessing suppliers of new and used components, and materials, for satisfactory product quality in relation to the needs of the organization; preparing and reviewing exposition, standard practices and procedures for use within the organization, derived from approved sources, and keeping them up to date; maintaining mandatory records relative to airworthiness requirements and such other records and statistics as may be required; ensuring the appropriate airworthiness standards and requirements relative to supply, storage and issue of aircraft parts and materials are complied with, including responsibility for inspection of bonded and quarantine stores and associated stores inspection procedures; carrying out investigations of all Incident/ Accident reports affecting airworthiness of aircraft; performing surveillance on the company, its facilities or other agent facilities to ensure that company and regulatory standards are maintained; prompt corrective action to remedy any deficiencies in the organization; issue and control of authorization certificates to suitably qualified staff to carry out work under the terms of authorization certificates; ensuring the upkeep of current manuals and technical literature; and the issuance of technical circulars and distribution of technical data; ensuring that requirements for training and continuation training of all technical staff are met and in conformance with the standards and requirements of the relevant aviation authorities; organizing, planning, control and developing the training to meet the needs of the company; keeping a record of all training and experience of maintenance-related personnel; participating in the Company’s Environmental and Safety Committee; acting as the principal channel of communication with relevant aviation authorities on airworthiness matters
• With reference to SMS manual, MQS taking the roles as Safety Manager and being responsible for the development and implementation of SMS

• Mid-Senior level

• Full-time

• Industries
• Airlines and Aviation

Join to apply for the Technical Manager, Quality Management role at The Hong Kong Jockey Club

4 days ago Be among the first 25 applicants

Join to apply for the Technical Manager, Quality Management role at The Hong Kong Jockey Club

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity enriches our work environment and drives innovation and creativity as we strive to achieve our collective goals.

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences. We also deliver the changes necessary to drive business growth through new products and services. We are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

You will:

• Conduct systems assurance testing across various software modules, including functional and non-functional tests
• Write test plans and design test cases based on business and system requirements
• Provide comprehensive test results and summaries to stakeholders
• Manage and monitor test progress, including defect management and quality assessments
• Support the development and execution of testing strategies for projects
• Provide regular updates and reports on testing progress and outcomes to management

You should have:

• University degree in Computer Science, Engineering, Information Technology, or a relevant discipline
• Minimum of 5 to 8 years of experience in software testing, with strong skills in writing test plans and test cases
• Solid understanding of the Software Development Life Cycle (SDLC), QA processes, methodologies, and best practices
• Experience with test automation, test management, and defect management tools
• Experience in Continuous Integration (CI), Automation Tools, and Application Deployment Automation Tools

The level of appointment will be commensurate with qualifications and experience.

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.