What Jobs are available for Manufacturing Support in Hong Kong?

Our client, a global hedge fund, is actively seeking a hands on production support engineer to join their technology team in Hong Kong. The ideal candidate will be responsible for ensuring the stability and reliability of our production systems, providing exceptional support to our trading and investment teams, and collaborating with IT to resolve issues efficiently.

The role:

• Monitor production systems and applications to ensure high availability and performance.
• Respond to and resolve production incidents, minimizing downtime and maintaining service level agreements (SLAs).
• Collaborate with traders, analysts, and IT teams to troubleshoot and resolve operational issues.
• Conduct root cause analysis for recurring incidents and implement preventive measures.
• Maintain and update documentation for processes, procedures, and system configurations.
• Assist in the deployment of new applications and system upgrades, ensuring minimal disruption to operations.
• Participate in on-call support rotation as needed.
• Provide training and support to end-users on system functionalities and best practices.

What you offer:

• Bachelor's degree in Finance, Computer Science, Engineering, or a related field.
• Minimum of 5+ years of experience in a production support or similar role within the finance industry.
• Strong understanding of financial markets and trading systems.
• Proficient in SQL and experience with scripting languages (e.g., Python, Bash).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
• Familiarity with incident management tools and processes.
• Experience with cloud computing platforms (e.g., AWS, Azure) would be highly preferred
• Knowledge of DevOps practices and CI/CD pipelines.
• Familiarity with monitoring tools (e.g., Splunk, Datadog).

The sell:

• Competitive package & benefits
• Stable environment coupled with growth opportunities
• Good culture and limited night calls

Millennium's Application Support Production Engineering teams provide Level 2/3 support for the UAT and production environment for all Front Office and Middle Office applications across all asset classes and trading strategies, including platform environment management and software deployment for applications related to Pre-trade Risk and Analysis, Trading Execution, Post-Trade, and PnL.

We work closely with a variety of other Technology teams at Millennium, including Level 1/2 Trade Apps Support Analyst, Application Developers, QA Testers, Infrastructure, and Back Office teams. We face off and communicate daily with all Portfolio Managers, Execution Traders, and business teams.

Our key strategy for effective Production Engineering revolves around building automation logic and tools to efficiently manage a continually scaling enterprise footprint. We use a combination of in-house and industry-standard tools for configuration management, application deployment, and monitoring solutions, while leveraging frameworks which can quickly provide a holistic view of the overall platform. We provide a controlled and risk-averse change management ensuring quality software gets delivered in a timely manner.

Principal Responsibilities

• Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders, primarily our execution services team regarding issue/resolution.
• Collaborate with other technical support engineers who may need assistance working on an issue; utilize his/her area of expertise to help others in order to quickly facilitate solutions for the customer.
• Build working relationships with trading groups, with a focus on execution services team. Work with global counterparts to provide seamless global coverage.
• Trading Infrastructure / Platform Status Communications – disseminate messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc.
• Uplift environment management tools to reduce risk and streamline efficiency of support team.
• Assist with automating processes to achieve efficiency and streamlined trade support.
• Document and create new knowledge base to provide the most effective solutions to trading issues.
• Deployment of, support of, and monitoring of the firm's internal trading systems.
• Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
• Liaise with Dev and Infrastructure teams to coordinate and participate in software/new version releases.

Qualifications Required

• 5+ years of experience in a Linux environment and use of relevant support tools
• Experience with shell scripting, python and SQL technologies
• Experience in financial technology and FIX protocols
• Able to work in a fast-paced global team as individual contributor.
• Need to be able to multitask across simultaneous projects.
• Excellent communication and interpersonal skills.
• Experience with version control systems (GIT a plus).
• Experience with and proponent of the SDLC processes.
• Strong analytics skills, and ability to proactively identify issues before they become major problems.
• Detail-oriented, demonstrating thoroughness and strong ownership of work.
• Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them.
• Columnar database experience (just as KDB) a plus
• Experience managing software on AWS a plus.

Key Responsibilities

Integration Testing & Operational Collaboration

• Execute and refine integration test cases to validate system reliability and robustness.
• Foster strong partnerships with various operations teams to drive continuous improvements in operational efficiency.

Level 3 Technical Support & Issue Resolution

• Serve as the primary technical point of contact for diagnosing and resolving production issues across cryptocurrency and derivatives trading platforms.
• Engage actively in the Production Support (PS) team's daily operations, promptly addressing user-reported issues and requirements.
• Utilize comprehensive knowledge of trading flows-including onboarding, pricing, and execution-to efficiently identify root causes and collaborate with cross-functional teams for resolution.
• Analyze recurring issues, translate them into actionable business requirements, and communicate with Project Managers and developers to enhance product quality.

System Reliability & Maintenance

• Work closely with the Site Reliability Engineering (SRE) team to design effective monitoring and alerting strategies, enabling early detection of potential production issues.
• Recommend and implement system upgrades and performance enhancements to ensure high availability and reliability.
• In case of system outages, coordinate with infrastructure, SRE, and other relevant teams to minimize downtime and user impact through swift troubleshooting.

Production Change Management

• Take ownership of backend production changes, including service releases and configuration updates.
• Develop and maintain Standard Operating Procedures (SOPs) for managing production modifications.

Timezone Coordination

• Primarily operate within the Hong Kong Time (HKT) zone.
• Collaborate with support teams in the Eastern Standard Time (EST) zone for handovers and cross-timezone operations as needed.

Qualifications

• 3-5 years of experience in application or technical support roles.
• Proficient in shell scripting, Ruby, Golang, and SQL.
• Hands-on experience with monitoring and logging tools such as Datadog, Sumologic, and OpenTelemetry.
• Strong analytical mindset with the ability to proactively detect and address issues.
• Detail-oriented with excellent multitasking and ownership capabilities.
• Solution-driven attitude with a proactive approach to problem-solving.
• Effective communicator with the ability to engage both technical and non-technical stakeholders.
• Fluent in English and Mandarin; Cantonese proficiency is also required.

Preferred Skills

• Background in technical support within banking or financial services.
• Familiarity with DevOps practices, especially AWS, Kubernetes, and CI/CD pipelines.
• Solid experience working in Linux environments and using relevant support tools.
• Understanding of exchange platform operations and domain knowledge.

Our client is a global top tier quantitative and systematic investment management firm, specializing in various liquid asset classes worldwide. Their team is driven by technology and data, employing a scientific approach to investing. By combining data analysis, research, technology, and trading expertise, they foster a collaborative environment that tackles complex challenges. Their culture of innovation continuously propels them toward delivering high-quality returns for their investors.

Role Overview:

Our client is seeking a proactive and commercially-minded Production Support Engineer to join their dynamic team in Hong Kong, Singapore, or Sydney (full relocation packages provided). The ideal candidate will possess a strong technological background (must be able to pass a python coding interview) and a passion for resolving business challenges. This role is essential for ensuring the reliability and performance of their production systems, meeting the high standards demanded by the financial industry.

Key Responsibilities:

• • Monitoring: Monitor and support production systems to ensure optimal performance and reliability.
• Troubleshooting: Troubleshoot and resolve issues in a timely manner to minimize downtime.
• Collaboration: Collaborate with development teams to implement enhancements and resolve production incidents.
• Automation: Develop and maintain automation tools to improve operational efficiency.
• Compliance: Ensure security and compliance standards are adhered to in production environments.
• Support: Provide technical support and guidance to other teams as needed.

Qualifications:

• • Experience: Proven experience in front office production support or a similar role.
• Architecture: Strong understanding of system architecture and cloud technologies.
• Scripting: Proficiency in programming languages such as Python, C++, or C#.
• Monitoring Tools: Experience with monitoring and logging tools.
• Problem-Solving: Excellent problem-solving skills and attention to detail.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Commercial Mindset: A commercially oriented mindset with a focus on business outcomes.

Responsibilities
Integration Testing

• Refine and execute integration tests to ensure the robustness and reliability of the software.
• Build close relationship with different operation team to continuously improve the operation efficiency.

L3Support and Problem Resolution

• Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues and tracking following actions to fix issues.
• Participate in the daily work of the PS team. Actively receive and handle issues submitted by users and address their requirements promptly.
• Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams.
• Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

System Reliability and Maintenance

• Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
• Provide system upgrade and optimization plans to enhance system performance and reliability.
• In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.

Owner of production change management

• Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications.
• Develop SOP for the above processes

Time zone and Work Time Shift

• Work mostly in HKT time zone
• This role may require the handover /work with the operation support team in the EST time zone

Profile

• 3-5 years of experience in application or technical support
• Experience with shell scripting, Ruby, Golang and SQL technologies
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumo Logic, Open Telemetry, ServiceNow)
• Strong analytical skills and the ability to proactively identify issues before they escalate
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
• Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
• Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese

We will consider the following abilities as a plus:
Experience in technical support in banking and other financial sectors.

• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
• Solid experience in a Linux environment and relevant support tools
• Familiarity with exchange platform domain knowledge

Desired Skills

• Proficient in using Jira and Confluence to establish SOPs
• Quick learner with a demonstrated aptitude for acquiring new technologies
• Experience managing software on AWS are plus

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About the Team:

We are looking for a talented individual to join our client's FIC Production Management team to provide 1st - 3rd line support for Fixed Income trading systems.

This is a production level two support role in Fixed Income Sales & Trading, supporting our client's trading plant. The trading product offering provides internal and client users with a wide range of trading strategies including benchmark trading, smart order routing, discretionary strategies and internalization of flow, covering listed interest rates, credit and derivatives instruments.

Position Description:

Production Support Analysts are responsible for ensuring optimal performance and stability of Front Office pricing, trading, and risk management applications across multiple product lines.

The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities:

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
• Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Skills Required:

• Bachelor's degree in Computer Science or related field from an accredited college or university
• A passion for Financial Markets
• Solid communication skills for facing off both to IT and business teams
• Strong understanding of server, storage, MQ, and application technologies (Java, .NET, C++)
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Strong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.
• Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Excellent spoken and written English communication skills.

Skills Desired:

• Experience providing application support for mission-critical applications

What you'll get:

• Training before your placement
• A generous graduate salary
• Pay rise after 12 months to reflect your progress.
• Ongoing training and support.
• Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.

How to apply:

1. Apply below to tell us a bit about you.
2. Complete the online assessment (we'll send you a link by email).
3. Complete the interviews with our friendly talent team over the phone and video.
4. Lastly, you'll interview with our client.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

Questions about our program and roles? Please get in touch with us

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

Job Responsibility:

• 1. Technical Development and Testing
• a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team
• b. Write and refine integration tests to ensure the robustness and reliability of the software

• c. build close relationship with different operation team to continuously improve the operation efficiency

• 2. Customer Support and Problem Resolution

• a. Act as the primary technical contact for resolving issues encountered by the derivs trading project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions
• b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly
• c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving

• d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products

• 3.
  System Reliability and Maintenance

• a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures
• b. Provide system upgrade and optimization plans to enhance system performance and reliability

• c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users

• 4. Working and Interview Language: English

Requirements:

• 3-5 years of experience in application or technical support
• Experience with shell scripting, Ruby, Golang and SQL technologies
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)
• Strong analytical skills and the ability to proactively identify issues before they escalate
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
• Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
• Proficiency in both written and spoken English and Mandarin;

We will consider the following abilities as a plus:

• Experience in equity trading platforms and solid familiarity with equity-related knowledge
• Experience in technical support in banking and other financial sectors
• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
• Solid experience in a Linux environment and relevant support tools
• Experience in development or relevant experience in Site Reliability Engineering (SRE)

**Life @

**Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

**Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

**Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

**Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

**One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

**Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

**Aspire career alternatives through us - our internal mobility program offers employees a new scope.

**Work Perks: visa card provided upon joining

**Are you ready to kickstart your future with us?

**Benefits

**Competitive salary

**Attractive annual leave entitlement including: birthday, work anniversary

**Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

**Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

**Work Perks: visa card provided upon joining

**Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

**About

**Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

**Learn more at

** is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

**Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.* * * * * * **

Responsibilities:

• Provide 7x24x365 helpdesk operational support to fulfil service requests to the end user's satisfaction
• Diagnose and resolve hardware, software & app issues
• Install, test and configure desktop computers include Windows / Macintosh, networking equipment, mobile (Android / iPhone), Printers, IT peripheral equipment and software
• Align with incident and problem solving process

Requirements:

• Diploma or above in Information Technology or related discipline;
• 2+ years of working experience in IT support;
• Able to read, speak and write English and Chinese;
• Strong in troubleshooting, presentation and good communication skills;
• Be a good team player and able to learn and work independently under pressure;
• Immediately available is preferred.
• 5 days per week on roster basis;
• Willing to perform 24x7 shift duty

Interested parties please click "Apply Now" to submit your complete resume with compensation history, expected salary and REFERENCE NUMBER or by post to Human Resources Department, 3/F, Sing Tao News Corporation Building, 7 Chun Cheong Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, New Territories, Hong Kong

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose. Applicant who is not invited for an interview within 6 weeks may consider their application not successful. All personal data of unsuccessful applicants will be destroyed within 6 months.

Responsibilities

Integration Testing

• Refine and execute integration tests to ensure the robustness and reliability of the software.
• Build close relationship with different operation team to continuously improve the operation efficiency.

L3 Support and Problem Resolution

• Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues and tracking following actions to fix issues.
• Participate in the daily work of the PS team. Actively receive and handle issues submitted by users and address their requirements promptly.
• Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams.
• Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

System Reliability and Maintenance

• Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
• Provide system upgrade and optimization plans to enhance system performance and reliability.
• In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.

Owner of production change management

• Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications.
• Develop SOP for the above processes

Time zone and Work Time Shift

• Work mostly in HKT time zone
• This role may require the handover /work with the operation support team in the EST time zone

Profile

• 3-5 years of experience in application or technical support
• Experience with shell scripting, Ruby, Golang and SQL technologies
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumo Logic, Open Telemetry, ServiceNow)
• Strong analytical skills and the ability to proactively identify issues before they escalate
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
• Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
• Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese

We will consider the following abilities as a plus:

Experience in technical support in banking and other financial sectors.

• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
• Solid experience in a Linux environment and relevant support tools
• Familiarity with exchange platform domain knowledge

Desired Skills

• Proficient in using Jira and Confluence to establish SOPs
• Quick learner with a demonstrated aptitude for acquiring new technologies
• Experience managing software on AWS are plus